Chapter 41 40. Basis and degree of authorization

Li Kun is a person who is very detailed by nature. After hearing the 70% figure that Lala told him, he felt that it would be okay not to delegate power, but he just couldn't rest assured, and asked Lala: "Lala, what things can be authorized, and what What can’t be authorized? To what extent should it be authorized? I’m just worried that the authorization will go too far and get out of control.” Lala couldn't stand Li Kun's stickiness anymore, but Chen Feng was ill, and Li Kun asked sincerely, so she couldn't help but answer him. Lala thinks this topic is quite big, and it is a bit difficult to talk about it for a while. If a manager does not know what can be authorized and what cannot be authorized, it is like an employee who does not know which things need to be consulted with the boss and which things can be decided by himself. It is difficult to teach. up.

Lala has been tired all day, and she became a little impatient when encountering such a thought-consuming thing, she couldn't help complaining: "Li Kun, let's talk, it's really tiring, and it takes a long time, you really have to Changed the habit of finding someone to talk to after get off work." Li Kun smiled and said, "I'm sorry, I must pay attention next time." Lara thought for a while and said, "Let's talk about it together. The atmosphere in your group is not very good now—except for Yao Yang, who may have knots in her heart that need to be untied—most people think that lack of trust is the main cause of dissatisfaction, while They feel that the main reason for the lack of trust is not being authorized. I guess, after you solve the authorization problem, whether Su Qianchang has no conscience or you have failed in life will not become a problem that bothers you. I see Su Qianchang said Go, I hope you will authorize more.

"What is the basis for the authorization? It is recommended to consider from three aspects: "——Employee's ability: including his skills, judgment, experience, etc. Those with strong ability can authorize more; "——Employee's character: including whether he is trustworthy and his sense of responsibility. For example, we sometimes say that this difficult problem can be handed over to someone, and he will definitely be able to solve it, and he is reliable and reliable. ', is about the evaluation of character. For example, you mentioned that you suspect that some people don’t spend money on customers at all. Naturally, you don’t want to authorize such people, but you want to keep an eye on them;

"——The size of the risk: How important is this matter to the manager? How much is the cost? For example, we will hear the manager say that I should follow up on this matter. Our team is counting on this in this quarter. Zhang list is life-saving. Why does the manager follow it by himself, because this list is very important to him, and he has bet all his treasures on this list, and he cannot afford to lose. For example, a 200 yuan treat fee can be authorized. Because the cost is not high, even if it is completely wrong, it is only 200 yuan. "Let's talk about the degree of authorization, we all have this experience:

"—The most passive and inexperienced employee just sits there and waits for the supervisor to tell him to do something before he does it. It's a bit like we say that the beads of the abacus are flicking, and some even want to push the work out. The lowest level of initiative; "—Better employees, when they see that the supervisor is busy, or other employees in the group encounter difficulties, they will take the initiative to ask the supervisor, what can I do? How can I help other colleagues? This is a little more advanced Initiative level, when a low-level employee such as a small assistant can do this, it can be regarded as a good attitude and acceptable concept;

"—Employees who have more ideas will put forward their own suggestions and opinions when asking for instructions. The boss, I have thought of two ways, which one is better, so that the boss can be more worry-free, because the employees let him Doing multiple-choice questions instead of question-and-answer questions makes it easier for employees to get instructions from the boss at the fastest speed, and the level of initiative is higher; "—Continue to go up, employees will take action to solve the problem when they see the problem, and report it proactively in time to let the supervisor know what happened, how to deal with it, and the result;

"—The highest level of authorization is expressed through the highest level of initiative. When an employee encounters a problem, he can take action directly without reporting it. When the boss feels that XX is particularly trustworthy, he will tell him such things. You can see for yourself. Let's do it, there is no need to ask for instructions and reports, the boss will even tell other employees, you don't need to come to me for such things in the future, just let XX decide. "When the supervisor decides the level of authorization, he must agree with the employees on the level of initiative in advance. For example, if the dinner is less than 200 yuan, the employee does not need to tell the manager in advance. You can treat guests only if you agree. If the price is more than 1,000 yuan, you must have a manager present before you can treat guests.

"Conversely, employees can also compare the level of initiative to observe where they are authorized. The higher the level of authorization, the higher the importance of the employee and the closer he is to promotion. "Authorization and initiative can be interactive. Sometimes the supervisor does not specify whether to authorize or not. Especially when encountering a new boss, experienced employees will often take the initiative to clarify the rules of the game with the supervisor: Boss, look at our treat What is the appropriate reimbursement process for meal expenses? Do you want to specify the amount of expenses and apply with you first?"

After Lala finished speaking, she asked Li Kun, "Are there any questions?" Li Kun wrote it down and said, "No problem, I understand everything." Lala reminded: "Listen to Chen Feng's opinion again, and summarize it yourself. After you think it through, you have to make a decision. Don't always hold everything in your own hands just because you are afraid of losing control-the manager can't If you rely on yourself to do a good job in the performance of the whole group, you must do a good job in the people below you, and your performance will go up. No matter how capable you are, how much work can one person do?"