Chapter 40 39. 70% of people want to change jobs because they are too careful.Half of them took action

Lala was as busy as a spinning top that day, and it was half past five before she knew it.Helen waved to Lala and got off work first. Lala made a goodbye gesture to Helen while talking on the phone, but saw Li Kun hovering at the door of her office. After Lala put down the phone, Li Kun hurriedly stood by the door and knocked, and Lala asked him to sit down. As soon as Li Kun sat down, he said with a sad face: "Lala, I'm not at ease. Boss Chen is on sick leave, so I still want to ask you for advice." Lala smiled and asked him, "What's on your mind?" Li Kun had a thousand words in his heart, he was silent for a while, and then he said in frustration: "Lala, tell me, how should I take care of a person like Su Qianchang? Frankly speaking, I really feel like a failure. I don't know Su Qianchang has no conscience, or I am too stupid."

Seeing that Li Kun seemed to be full of entanglements, Lala said, "If you still have any problems in your mind, if you are willing to discuss them with me, you might as well tell them all, and see if I can help you out." Li Kun confessed: "Lala, after listening to everyone at the meeting yesterday, I realized that I have such a big opinion on expense management, but there is a reason why I don't let go of expenses-for example, Ma Hong, I am I feel that his investment ideas are not clear, and he is self-righteous, and there are others, I will not name them, in fact, I am worried that he puts the money in his own pocket, and does not spend it on customers at all.”

After Li Kun finished speaking, seeing that Lala didn't make a statement, he suddenly doubted whether his words were appropriate, so he stopped, worried that Lala would ask him who put the money in his pocket. Lala said "hmm" and said, "I'm listening to you, you continue." There was obvious distress in Li Kun's eyes. He lost his composure because of his troubles. He said, "Yao Yang, I don't know how to get along with her. In fact, I have been enduring her all the time." I remember that when I first took office, you and Boss Chen reminded me to make good use of Yao Yang. Qisuu.com actually, even if you don’t tell me, I also know that I should get along well with her. Her area is very important. If Her performance is not stable, so it is difficult for my group to perform well. For Yao Yang, I have been giving her as much free space as possible at work, giving her full play and making her feel better—for example, like Ma What Hong said at the meeting yesterday, my original intention was to empower Yao Yang and make her feel like a person, but she used it in the end. I'm not saying that I have no problems, but I will do what everyone said A few things, I don’t think it’s a major issue of principle, it’s normal for the people below to feel uncomfortable if the management is stricter, but if there is no Yao Yang to pick in the middle, how can everyone oppose me together?”

Lala nodded to express her understanding: "It's really not easy to handle this relationship well." Li Kun said: "I was very worried before the meeting yesterday, because I knew that they had made arrangements in advance, whoever took the lead and who would support them - but later I saw that you controlled the situation very well, I really don't compliment you Lah, I want to ask, is there any trick in this? During several group meetings, I was dissatisfied with my control of the scene, especially when it comes to making demands on the people below, I always Someone challenged me, I was a little bit overwhelmed."

Lala's body leaned forward slightly, listening to Li Kun's speech very attentively, her mouth said "um" from time to time, her body language encouraged Li Kun, and Li Kun summoned up the courage to say: "Besides, although Boss Chen has already filmed I’m still a little worried about opening up small fees. I don’t know how to convince myself of this—for the time being, I just thought of these few things and wanted to ask you.” Lala said: "I heard that you mentioned four points in total. The first point is that you sincerely lead someone but you don't appreciate it; the second point is that the old employees in the team, such as Yao Yang, intend to oppose you and even impose pressure on the team. The third is that you are worried about the appropriate openness of expense management; the fourth is that you want to learn how to control the meeting-you see if my understanding is correct? Are there any omissions? "

Li Kun nodded repeatedly and said: "Yes, yes, Lala, you have a really good memory. Actually, I didn't systematically think about what questions I would ask you today. I just asked whatever came to mind. Lala, you know, I have always I trust you very much, especially in the past few months since I took office, I feel very rewarding every time I chat with you, and I have concluded that looking for you can solve the problem." Lala smiled and said, "Thank you for your trust. Normally, for example, if you go to talk to Chen Feng, or even talk to a higher-ranking boss, it's best to avoid asking questions, how much time the other party can give you, and what issues you plan to talk about." , it’s best to think about it in advance. In this way, we can focus on the key points when we talk, avoid omissions, and don’t take up the other party’s time unnecessarily.”

Li Kun said embarrassingly: "Lala, you are right to remind me, I am too confused today." Lala smiled and said, "No problem. However, I pointed it out because I observed that you have a characteristic. When you want to talk about work, you don't care that the boss or colleagues in other departments are about to leave work. Knock on the door and go in. For a topic that can be finished in 10 minutes, you like to tell a LONGLONG STORY (very long story) from the beginning, regardless of whether the other party needs the information, talk about it for 20 minutes first. Originally, people might be planning to get off work at 6 o'clock, but if you delay it until 7 o'clock in the evening, you can't leave at all. Occasionally, there is an urgent matter that everyone can understand, but if this is a habit, you have to pay attention-you need to find someone to discuss work , why can't you knock on the other party's door earlier? You work hard, and overtime is commonplace for you, but you can't ask others to be like you, right? So, I have two suggestions for you, one is management Good time, unless you have to try not to take up your colleagues’ off-duty time to discuss official business, even if the other party is your subordinate, otherwise others will be unhappy; another point, conversations or meetings must have a clear theme to avoid topic divergence or time out of control.”

Li Kun admitted: "I do have these two problems, and I am aware of them myself. I will pay attention to them." Lala said: "Then let's discuss the few things you just raised. Let's talk about Yao Yang first. Do you have evidence that she provoked everyone?" Li Kun said with certainty: "I have no evidence, but it must be Yao Yang. Except for her, who in the group can have such great energy! Let eight people sign the letter and sit at the conference table together. It's nothing Great question." Lala said: "Then why can't you also influence everyone? Ordinarily, indicators and resources are in your hands. Shouldn't you have more bargaining chips to persuade everyone than Yao Yang?"

Li Kun was stunned by Lala's words, and after a search, he said, "She made a surprise attack from behind, and I was not prepared." Lala laughed, and Li Kun said helplessly: "I still failed in life. What should I do now?" Lara said, "What do you think yourself?" Li Kun smiled bitterly and did not speak. Lala saw through Li Kun's thoughts at a glance and said, "Are you depressed? I was expecting me to give you an idea, but I didn't get an idea, so instead I said you were not." Li Kun confessed: "Where is it? If you and Manager Chen hadn't supported me yesterday, I would have been unable to pass that test. I understand this very well."

Lala smiled and said, "Li Kun, Yao Yang must have a problem, and you have your problem too." Li Kun said helplessly: "I have been communicating with her very carefully, considering her feelings in everything, Lala, you can ask Boss Chen, I am very inclined to Yao Yang in the allocation of resources, the problem is that she is invulnerable , oil and salt do not enter." Lalanahan said: "How could this be? Based on my experience with Yao Yang, I think she is a person who can negotiate, and she can still listen to different opinions." Li Kun said helplessly: "Lala, Yao Yang is always very sunny in front of you and Boss Chen, but in private she is always ambivalent towards me."

Lara said, "That's possible too. Do you think there was any other reason besides the rivalry between you in the past?" Li Kun said: "Or do you still think I restrain her at work? I have really cooperated. Basically, I will respect her ideas, but it is impossible not to ask about her work at all. Then I am the manager. Isn’t it the ear of the deaf—is it a display? Lala, you don’t know, I can’t ask more questions about her fee. Every time I ask, she looks like she doesn’t care. I just hold back .That's all, she's still not satisfied." Lala frowned and said, "Then you don't have to be so patient, you might as well point out to her that you need to correct your attitude." Li Kun shook his head and said, "Then it's not a quarrel. I've always been polite when talking to her, but it's like this." Lala thought for a while, then asked Li Kun: "From what you said, it seems that your superiors and subordinates are already having a hard time getting along. Have you ever thought about applying to Chen Feng to change Yao Yang's team?" Li Kun was stunned for a moment and said, "If it's possible, that would be great." Lala said: "You also said that Yao Yang's area is very important. If she is replaced, who can take over?" Li Kun thought for a while and said: "Su Qianchang has already taken over the area I was in charge of. Her current position is very important and she cannot be moved anymore; Lu Qiubai has no passion for a long time and is just dawdling; Ma Hong is not smart enough , look at his performance at yesterday's meeting, he was basically acting as a gunman for Yao Yang... There is no suitable one among the other people. It's great that I recruited a honest and honest person outside. , I would rather spend more effort and work hard to lead him, as long as he is not a troublesome person." After listening to Li Kun's thinking, Lala felt that something was wrong, and reminded: "The key areas should be sold with strong ability. Only people are honest and hardworking, and experience is not enough." The stubbornness in Li Kun's bones came up: "Lala, let me tell you my opinion. Through this incident, I feel that character is the most important thing. I would rather he has less experience. As long as he has good character, I have confidence Take him well and it won’t affect sales. Wasn’t Su Qianchang very inexperienced when he first came here? Lala said: "By the way, when you mention Su Qianchang, since you mentioned that Su Qianchang can't move, it means that you can still accept her in your heart. Right?" Li Kun struggled for a while, and expressed his position cautiously: "I think she is more self-centered. It should be regarded as a character defect, not as high as a character." Lala said: "Egoism is a common problem of the post-80s generation. If you recruit someone with little sales experience, he must be the post-80s generation. Have you ever thought about how to avoid such hurting your feelings as Su Qianchang did this time?" What about the matter?" Mentioning Su Qianchang, Li Kun's eyes flashed with confusion again: "This is where I am very confused, so my first question today is about this." Lala recalled: "At the meeting yesterday, I saw that Su Qianchang was also very aggrieved. Are you being too careful to make everyone feel uncomfortable? It was eight people who said that unanimously, and Chen Feng also has this worry, what do you think?" Li Kun insisted: "When I first took office, didn't you tell me that the first task of a manager is to control the business, no matter how detailed I am, I am afraid of losing control." Lala laughed when she heard that, oh, he remembered it quite well, Lala said: "I also said that the first hurdle for a new manager to take office is to stabilize the core members of the team, otherwise how you control the business depends on you People can't do it." Li Kun was silent, obviously not convinced.Lala thought for a while and said: "Li Kun, I have a statistic for your reference. 70% of the people have considered changing jobs because of too detailed management, and half of them have taken action. This shows that too detailed management It’s going to be unbearable for a lot of people.” Li Kun was taken aback. He is a person who values ​​data analysis, and he knew that Lala's words were always reliable. Li Kun murmured: "That means about 35% of them will actually take action to change jobs." Lara reminded: "Yes. Therefore, it is not ruled out that some people in your team are already considering job-hopping, and maybe they are now waiting to see the changes after this meeting. I will give you two suggestions: one is to seriously consider where in the management It should be authorized; the second is to line up your subordinates to see which ones you must keep and which ones you can afford to leave—you have to pay attention to communicating with them in time for those key players to understand their movements , know what they need and what they are dissatisfied with. For example, this time their action, you just said it was a surprise attack, which means that you didn't notice it beforehand until Lu Qiubai ventilated with you. This can be regarded as a serious loss of control. " Li Kun said awkwardly: "Sorry, I know." After Lala's analysis, Li Kun has a better idea of ​​what to do next.He thought for a while, and asked Lala seriously: "Lala, just now you said that 70% of the people have considered quitting because of the boss's too careful management. What other reasons are directly in charge of the subordinates that easily lead to the voluntary resignation of the subordinates? I want to know More classic, with serious consequences." Lala said: "There are several classic types - too fine-grained, and you have to ask every detail, which makes subordinates very depressed. It mostly occurs in female managers and new managers; "——Over-delegation, such managers often don't understand the front-line situation themselves. When subordinates encounter difficulties, the manager can neither give guidance nor provide specific help. Or lazy managers, they often make subordinates feel that the boss will scold me when the performance is not improving, he can't teach me what I can't do, he can't handle what I can't handle, he is even worse than me, he What's the use; "—Don't speak clearly, refuse to make a decision, especially when encountering sensitive or responsible issues, the manager makes a vague and unclear statement, which makes subordinates confused and at a loss, and people don't know what you mean. Mostly occurs in bureaucrats For senior managers with severe chauvinism, staged difficulties in their own situations, or managers with unsatisfactory personalities such as sticky and indecisive, among them, staged difficulties in their own situations refer to those managers who are themselves weak, for example, their superiors do not trust them , any plan he puts forward is easily rejected, and most of the resources he asks for are rejected, making his subordinates also suffer. This is why many people hope to work with a strong boss; "—In addition, there are such things as dishonesty, disrespect for people, unfair allocation of indicators and resources, and blind command without knowing how to do it. I want to emphasize that for relatively high-level positions, not knowing how to do things is not necessarily a problem. If he can employ people, he The people in charge of the specific work below just know how to do it, and if they don’t know how to do it, giving orders blindly is the real trouble.” Li Kun said: "Lala, did you read it in a professional book, or did you sum it up yourself?" Lala explained: "Of course there is a theoretical basis. We also conducted two years of interviews with employees who voluntarily resigned in various districts, and concluded after analyzing the turnover rate caused by various reasons. In addition, it can be observed during the interview that the more Skilled people, the higher the requirements for the boss, he will pick the boss, and whether the boss is too detailed (too detailed) is a point they are very concerned about. So, Li Kun, your management style must be on this point. Gotta change."