Chapter 42 41. Principles of meetings and the use of exclamation points with caution

Li Kun demanded: "Lala, please tell me about the control of the meeting." Lala said: "When it comes to meetings, many people feel dizzy. They feel that they are time-consuming and unable to solve problems. Most of the annoying meetings have unclear purposes and are not efficient. They lack topic control and meeting rules, resulting in rambling. Shit, the time dragged on for a long time. In the end, there was no relevant conclusion. After the meeting was over and the people dispersed, it was discovered that the problem had not been resolved. "——Everything must have a purpose, so when a meeting is held, the purpose of the meeting should be clearly stated in the opening remarks, so that everyone can discuss around this topic so as not to digress. This is the rule of the game. How long do you plan to spend? What questions should be explained clearly in advance.

"—Then, the moderator needs to put forward process suggestions to promote the progress of the meeting. For example, yesterday I suggested using a brainstorming method to ask everyone to write three issues that they think are the most important, and then circle the three that overlap the most. Focus on the discussion, otherwise the meeting will be endless if everyone speaks to each other. It is best for the host to think about the design of this aspect before the meeting. "—During the discussion, the host needs to constantly clarify and confirm the views of all parties. For example, at yesterday's meeting, when we collected everyone's notes and listed the three most important questions, I asked Do you agree that these are the three most important?

"——When everyone's opinions are deadlocked or there are different opinions, the host should push all parties to reach an agreement. For example, when the fee was mentioned at the meeting yesterday, you hope that you can decide the minimum amount, while Su Qianchang hopes to use it through group discussions. In the end, Chen Feng made a decision. There was no need to go to the group meeting to discuss it, and it was decided by the community manager. "——Finally, the host should make a summary, mainly a SMART solution, what decision we made in today's meeting, what is everyone's task in this decision, and there must be a follow-up plan for the next time .

"For someone like you who has reached the manager level, there is no need to remind the meeting to have a clear purpose and finally implement a solution to the problem. It is estimated that the main thing to pay attention to is how to control the meeting process, especially when the other party and you When there are disagreements, how to persuade others to accept your point of view and cooperate with you. "Among them, communication skills are more important, because in many cases, when the other party accepts you as a person, your point of view will be more easily accepted. If your way and attitude make him hate you, no matter how correct your point of view is, he will Maybe just ignore you.

"In communication, first of all, respecting the other party is basic, and the other party's self-confidence must be maintained. "Look at those veterans, when they want to say 'no', they usually like to say a few words about the benefits of the other party, and then start to say 'no'. There is also a particular choice of words, such as 'Why can't you listen to different opinions'? , These words must be irritating, "Can we refer to the different opinions" and be gentle, and the meaning can be expressed, not "you", but "we", which means that we are a TEAM.

"Some managers have quarrels with their subordinates during communication, usually because he hit the subordinate too hard, or simply did not respect the subordinate. Maybe what you said is all the truth, but your subordinates will ask you, 'Boss, why do I feel that I am useless? Is there anything I can do right?' Saying 'Why do you always hold back our team', it is not surprising that the subordinates are top bulls at this time, 'Why am I holding back? Last year I was the TOP SALES in the Southern District!'; "—Listening is very important. Listening is more advanced than speaking. Listening is an action, but also an attitude. If you listen carefully, you can make the other person feel that you value his opinion, at least give him a chance to speak;

"—Don't listen passively, but understand, clarify, and respond. Not only understand the other person's language, but also understand the deep viewpoint and motivation behind the language. At this time, you can use words like, 'I understand What do you mean', 'It's really not easy', 'Such a big setback is really frustrating', 'This plan is very complicated, and it must be very stressful to get out in such a short time', 'Can I understand it like this ...', 'You mean...' The advantage of doing this is to make the speaker feel better, calm down his unhappy emotions, and pave the way for you to express your different views;

"—But, be careful, just because you understand him doesn't mean you agree with him. For example, at yesterday's meeting, when the salesmen were unwilling to check the progress once every two weeks, Chen Feng expressed such a meaning: I understand It's a bit troublesome for a schedule in two weeks, but you still have to do it; "——When expressing opinions, state the facts and communicate based on facts. For example, it should be said, 'According to the plan, my task is to contact the meeting venue and hotel accommodation, but the two colleagues who are responsible for confirming the customer list and arranging air tickets have other reasons. things, give me their work, I'm too busy'. Instead of saying 'I have to do everything alone, I can't do it'. This can avoid confrontation and conflict between people, right or wrong Pay attention to the meaning of the person, especially when the other party has a strong personality and is difficult to speak.

"If you're trying to praise someone, be specific and make it appear that your praise is sincere and that you're really noticing what the person's contribution means. Let's compare, 'You guys did a great job' to 'Usually takes three weeks It took you only one week to complete the tender, and the quality is very high. This client is notoriously difficult to deal with, but this time he specifically called us to express his satisfaction.' The former is a general compliment, and sometimes The person at the head made insincere and random praises. While shaking hands with people, he didn’t know which direction to look at. The subordinates could see through his perfunctory. Such praises can only hurt morale, no matter if they are not. The latter, very specifically said Knowing how difficult the task is and how excellent the result is, let the other party feel that the speaker really knows how much we have suffered, and our success is hard-won, so we feel that all the efforts are worthwhile;

"—Sharing feelings is a good way to communicate. For example, before the meeting yesterday, I saw that you were under a lot of pressure, so I said, 'Don't worry, the new manager is like this for the first six months'. The feeling when promoted to manager, which can make the other party feel a kind of care and understanding, shorten the psychological distance between the two parties, and make communication easier; "—During the discussion, we should pay attention to interaction, and seek assistance and commitment by promoting participation. Don't take any idea by yourself, and ask everyone for suggestions. Most people have such characteristics. When they participate in For certain things, he will be more enthusiastic, especially for those ideas contributed by him, he will take the initiative to take more responsibility. Let’s see those fans. Fans don’t get paid, but he will take the initiative to go to the streets to help himself Idol soliciting votes, the fans who won the idol are more excited than the manager, because he participated;

"—The last is to provide support. For example, Chen Feng told you at the meeting yesterday that you can find him if you need support. He said that, at least you will feel more at ease and warm in your heart, right? You pay attention to observe, the level is high. Your boss will often take the initiative to ask you during the conversation, 'What can I do for you?' 'How can I help you?'” Hearing this, Li Kun said with emotion: "It's really not easy, I accidentally forgot which move." Lala laughed and said, "Using it a lot will make you used to it, and then you will become one with the sword." Li Kun felt that Lala helped him to make such a summary, and his mind became much clearer.He thanked him sincerely, and said, "I'm sorry for taking up a lot of your time." Lala said: "I have something to ask you, why didn't you disclose the indicators before?" Li Kun explained embarrassingly: "I make a quota distribution plan every month, but the situation in each district may change during the implementation. When a certain region encounters difficulties and cannot complete the expected quota, other regions will need more. Only by making contributions to fill this vacancy can we complete the targets of the whole group. If I tell them the targets of each month in advance, I am afraid that those who do more will not be willing. After all, not everyone has such a high level of thought. , some people are a little bit selfish." Only then did Lala understand Li Kun's thinking, she thought worriedly, it seems that the lack of trust and authorization in Li Kun's leadership is really serious. Li Kun saw that Lala was deep in thought and did not make a statement, so he asked Lala uneasily: "Is there something wrong with me thinking so?" Lala nodded and said, "There's a problem -- if you're talking about selfishness, whether it's the director, district manager, community manager, or sales representative, everyone has a little bit of it to some extent, but you can't stop telling everyone just because you're worried about it. What is the target? As a manager, one of the most important tasks is to point out the direction for subordinates and clarify the goals of struggle. Your approach is to blur the goals. If Chen Feng is worried about the district managers, he will not Make more contributions, but don’t tell you what the target is, let you do it with your head covered, guessing, how would you feel? If the managers of the whole company manage sales like this, wouldn’t it be a mess?” Li Kun always thought that his approach was reasonable and smart, and it was a performance of thorough consideration.Hearing what Lala said, he was stunned for a moment. It turned out that this was an obvious mistake. Lala thought, this Li Kun's way of thinking about problems is a bit peculiar, different from ordinary people, maybe being a scientist is a good material, but you still have to use conventional thinking to manage people. Lala said: "By the way, the last thing, Su Qianchang forwarded a few past emails between you and her to me today, I found that both you and her like to use exclamation points, for example, you have a The email was written like this, 'You have been promoted to Gaodai, you must have the demeanor of Gaodai! Don't let me remind you to hand in the report all the time!! This is not an example!!!' She replied like this, "I just It's just late once!There was an objective reason last time! !I have explained it before! ! ! " Li Kun blinked, unable to tell what was wrong with his email. Lala explained: "Emails are different from face-to-face conversations. You can't hear your voice, you can't see your expressions, and they can be forwarded, so you have to be more careful to avoid misunderstandings. The exclamation mark makes people feel a strong emotion, which is not conducive to work. It is better to use it with caution in communication. In addition, your "always" can easily cause employees to resist, so it is best not to use it. Similarly, Su Qianchang is a subordinate, and the "already" she uses can easily make you feel uncomfortable. Are you asking yourself if that's the case?" Li Kun reflected: "I like to use exclamation points. No one told me about this in the past. Perhaps Yao Yang and Lu Qiubai also felt unhappy because of my exclamation points." After Li Kun left, Lala made a mark on the work notes, reminding herself and Chen Feng to mention that Li Kun suspected that someone in the team put money in her pocket.She hesitated for a moment, then picked up a pen and ticked off the line of writing. It's not a big deal, so just pretend to be stupid. How can Chen Feng not be aware of this kind of thing.