Chapter 23 22. The person who wants to be a manager 4 - extreme personality is the worst case

The next one is also a veteran sales representative, with eight years of experience in the industry and more than two years of service in DB.There are too many people interviewed, and HR may not be able to remember who is who, especially the group of sales representatives. There are many people and the flow is fast. Lala often sees people and probably knows which group he belongs to. It's not easy to match people with names. Even Chen Feng can't guarantee that he can clearly name every sales representative in his region.But Lala had an impression of this person's name. She blinked her eyes and recalled: "Is this the one who spoke a little aggressively when I interviewed her? The one with big eyes and fair skin is taller? I remember that she is quite capable. Said, but the logic is not good enough, the answer to the question is a bit out of the question, and the farther and farther you go, you have to pull her back."

Chen Feng smiled and said: "It's her. It seems that being beautiful is still useful, you remember it very well." Lala said: "Her name is quite special, Ai Ai. I remember we were a little worried at the time, thinking that she was not clear enough, especially selfish. But Nan Sheng was satisfied with her, saying that she can handle customers and has rich experience. Later we I still agree with Nansheng to recruit her. How is she doing now?" Chen Feng said: "There is a problem with interpersonal relationships. I heard that she and her supervisor, Shi Nansheng, have also had a bit of bumps recently."

Lala said dissatisfied: "She has been graduating from college for so many years. Under this background, most people who want to develop in a big company will go to Yeda University to get a bachelor's degree. Why doesn't she make this effort? I I'm a little worried about whether she has poor learning ability? Chen Feng, you know that I have always advocated that it is best to be an undergraduate for promotion to a manager. There is still a difference between undergraduate and junior college in terms of learning ability and logical thinking. This is Countless martyrs have confirmed the facts."

Chen Feng said with a smile: "You are prejudiced by education background. College students also have better logic than undergraduate students. They may have just missed the college entrance examination." Lala said: "I'm just talking about probability. You are a low-probability event. Missing the college entrance examination is a thing of the past. Since you want to develop now, why don't you recharge your batteries? Not to mention the level of director or above, just start from the level of regional manager and marketing manager. Let's see, there are twenty or so people in the country, you can't find a college diploma. No one looks at the diploma to decide whether to be promoted or not. It's just that when these people with better development are put together and analyzed, it is found that education is indeed It is an indicator that complements human wisdom."

Chen Feng thought that Lala's requirements were too high, so he persuaded him: "You are talking about the middle and high-level situation. The community manager is a typical grassroots cadre. Those who fight at the front line can have lower education requirements. Those who can be promoted to The ratio of regional managers to community managers is only one-twelfth." Lala agreed, "That's true. Then do you think she's suitable?" Chen Feng said categorically: "This person is not good, has a lot of right and wrong, likes to complain, and often spreads negative remarks. She is not the same as Wang Haitao's sales representative. That one is just a problem with judgment, and this one has a bad personality— —I originally thought about whether to move her to a smaller area, but I didn't expect Nansheng to report her to the campaign manager." Chen Feng thought that Shi Nansheng, like Wang Haitao, wanted to push out people who were difficult to deal with. He was not very happy with Shi Nansheng, but he didn't say it out of his mouth.

Lala giggled and said, "This is troublesome, how can I communicate with the client about the reasons for her failure and say that she loves sex?" Chen Feng thought about it and said: "In addition to personality problems, her logical thinking and learning ability are really big problems - you can let her take an IQ test on the computer to see the size of the problem. I am afraid she will not get a score of 10. Four After ten minutes, I think she will be so dizzy that she can't find her way. But there is a technical problem, EQ and IQ, we seem to stipulate that we don't communicate with the parties, right?'

Lala said: "This is no problem. As soon as she passes the test, the score will be available. I can immediately ask her if she is too stressed and flustered when answering the questions. Do you want to retake the test? I guess she may retake the test once in a row. If you don’t even have the courage, it’s equivalent to voluntarily abstaining from voting, I’ve seen this.” Chen Feng said: "Then it's settled." Lala said: "That's a good idea. Anyway, all applicants who plan to be sent to Shanghai to go to the assessment center have to take the IQ and EQ test in Guangzhou first, so as not to waste the air ticket money. It takes a lot of effort to communicate, teamwork, overall situation, values, it takes a lot of effort to finish.”

Chen Feng shook his head and said, "There's no way. Call Shi Nansheng to teach him a lesson, and send everyone to me. I've become an asylum." Lala asked curiously: "This sales representative has been recruited for two years. In reality, what are the strengths? The ability to do business is not bad, right?" Chen Feng said: "The business in the past half a year can only be passable. As for her strengths, she is very good at drinking, she is good at customer relations, and she is more hardworking and has a strong sense of responsibility. It is difficult to find a good sales representative nowadays. The development is too fast, there is a shortage of talents everywhere, so let’s use it for the time being. Anyway, I think Shi Nansheng can still control her. But it’s better not to use her to make a large area, because her growth is very average, and her personality In the long run, it is more appropriate to switch to a small and medium-sized area." Shi Nansheng arrived before he heard, and walked in with a smile.

Chen Fenggang asked, "Nan Sheng, what is your reason for approving this application?" Shi Nansheng said: "I know Ai Ai's personality best, and I think she is definitely not good. But she told me that the managers of other groups have approved the application. Besides, even if it doesn't work, she will give it a try. I can know where my gap is so that I can work harder in the future - she has said so, and I am embarrassed to stop it. It seems that both of you think she is not good, and I will communicate with her. I have not dealt with this matter Okay, I've realized it. Next time I have experience with this kind of thing, I promise to handle it well and not cause trouble to the boss."

Her whole rhetoric, crackling with sevens and eights repeated self-criticism and guarantees, she finished all she could say in one breath.Even though Chen Feng had a very high IQ, he was speechless and stared at her in a daze, so she asked for advice, "Boss, Lala, do you have anything else to explain?" Lala looked at Chen Feng Then, Chen Feng said: "Nansheng, you said she is definitely not good, what are the things that are not good?" Shi Nansheng said bluntly: "The teamwork is not good, and she likes to tell stories, so she is not very popular: and she is more emotional, and sometimes complains about the company regardless of the occasion, which affects the morale of newcomers: In addition, her logic is not very good. Well, there is a problem with the choice of investment focus, but she is stubborn and not humble enough. You often tell her well, but she still doesn’t listen, and she has to follow her own way. When the result fails, she complains about the resources in turn. not enough."

After hearing this, Lala felt that Shi Nansheng was quite accurate in diagnosing Ai Ai's problem.At this time, Chen Feng continued to ask Shi Nansheng: "In response to the questions you mentioned, how did you counsel her, and what action plan do you have for improvement?" Shi Nansheng was stunned for a moment, feeling that Chen Feng was seriously questioning himself according to the company's standard procedures.She was a little stressed, so she couldn't help but sit up straighter, suppressed the smile on her face and said, "I stepped up setting goals with her and asked her to strictly follow the investment plan we set. As for personality issues, It is more difficult to change, I mainly adopt the strategy of timely counseling, every time she makes a negative comment, I point it out on the spot, deepen her memory, so that she does not admit it afterwards. Basically that’s it.” Chen Feng pondered: "Have you considered changing her to a smaller area?" Shi Nansheng understood the boss's thoughts as soon as she heard it, and she said cautiously: "Ai Ai's personality is not ideal, and she tends to go to extremes. I want to try not to irritate her and guide her slowly. Ai Ai is a crooked mule. Being a donkey seller—it’s all because of that mouth! She still works very hard, and she never dares to be petty with her clients.” Chen Feng said: "As you said just now, personality problems are difficult to change. I am worried that one day conflicts will erupt and affect customers. You should think about it yourself. I don't want you to change her area right away. " Shi Nansheng stared blankly at Chen Feng, not knowing what to say. Lala asked her: "Nansheng, do you think Ai Ai can change and want to give her a chance, or are you worried that she won't be able to accept a smaller area and make trouble with you?" Shi Nansheng hesitated and said, "It's all a little bit." Chen Feng felt that this matter could not be discussed for a while, so he waved his hand and said, "There is nothing else." Shi Nansheng came in with a smile, and left with a sad face. Chen Feng and Lala said: "I heard Shi Nansheng just now, and I found that Ai Ai's problem is a little more serious than I knew - have you noticed that Shi Nansheng doesn't seem to dare to move her area? Probably because she is afraid that she will make trouble. The most troublesome thing is to encounter this kind of personality defect, which is difficult to deal with." Lala agrees very much. Once she and Chen Feng interviewed a candidate together. As soon as the person came in, the two felt that his eyes were wrong. They asked him two questions, and the answers seemed very weird, and there was hatred for the rich. Tendency, as if everyone around him owed him something.The two carefully selected a few popular questions that were easy to answer and threw them to him. No matter what the man's answer was, they fully affirmed it. The whole process lasted for twenty minutes, and then asked Chen Feng's assistant to be polite. Angrily send people out of the company gate. As soon as that person left, Lala yelled: "This person is too dangerous! Don't provoke such a person! Look at that look! Revenge the rich!" Chen Feng also let out a long breath and said, "I was afraid that something wrong with him was about to explode on the spot." Lala said: "Isn't it? The first minute he came in, I knew he was going to die. I was afraid of provoking him, so I asked him carefully for 20 minutes, and let him talk about it. Which community manager recommended this to us?" Chen Feng asked his assistant to call in several community managers and asked everyone, "Who recommended this person just now?" Wang Haitao admitted. Chen Feng said to him a little angrily: "What kind of eyes do you have? You dare to recruit someone who is obviously paranoid?" Wang Haitao muttered: "I can't help it. It was introduced by a client. If I don't recommend it to you, I'm afraid I won't be able to make a job with the client. Besides, when I talked to him in the morning, this person was a bit weird, but It doesn't seem to be that serious in front of you." Chen Feng's voice was not loud, but he criticized with a serious face: "Haitao, this is not serious, so what do you think is serious? I warned you, even if you recruit a fool, the worst case is Get someone with an extreme personality." Wang Haitao was a little embarrassed, with an uncomfortable expression on his face, Shi Nansheng hurried up to help him out and said: "Ah, boss, Lala, we have already screened all the people we met, so I dare not say, at least they are all It's normal. When we were in the first round, there were all kinds of weird people. I met one yesterday afternoon, and it was also recommended by a client. When this guy came in, he first read a lyric poem to me. I explained to him,' Sir, you may seldom come to foreign companies for interviews. We don’t like reciting poems here.” He took out another bottle of mineral water and showed me, “Manager Shi, I’m very thirsty today, but I’ve been waiting for this interview. Resisting not to drink it.” I explained to him, “There is mineral water and coffee in the pantry, and there is enough to drink.” , "Manager Shi! Look! What is this?" The voice was so loud that I was startled. I thought he was going to pin me with a big head! It turned out okay, he said, "Look, this bottle of water It's full, and I'm throwing all the tacks in the bottle now.' And he did. The tacks floated on the water, a little above the top of the bottle, but the water didn't come out. He He excitedly said to me, "Manager Shi, do you know what this means?" I said, "What does it mean? Isn't it just a physical experiment of surface tension?" He said, "It means that I am like this bottle , as long as you give me a chance, I can carry things beyond your imagination!' If I hadn't been blocked, he would have come to perform magic tricks for the boss and Lala today." Tian Ye also said: "The one I saw yesterday was also very irritable. After the interview, I was about to send him out. He suddenly asked me to return his resume to him. I was surprised, but I was still going to do what he wanted. At this time, the person said angrily, 'Because I don't want you to use my resume as a draft paper after I leave! My personal information will be shredded with a shredder, and it will never be used as a draft paper." He heard that he wanted to return the resume to me, how dare I keep it! We have to say that we already have his contact information, resume He can take it back." It turned into an on-site complaint meeting of several community managers, and it seemed that Chen Feng and Lala were a little bit in the midst of blessings. When Lala mentioned it today, Chen Feng also remembered the complaint meeting that day, and the two laughed together.In the end, Chen Feng said: "Although this representative of Nansheng is not as extreme as extreme, he still has flaws in his personality. For the profession of sales, he should be used with caution." Lala nodded in agreement and said, "Don't worry, I saw Nan Sheng's expression when she went out just now, she will take this matter seriously." Chen Feng seemed uneasy and said: "We still have to help her deal with this matter. I'm not at ease." Lala reassured him and said: Ai Ai has been in the industry for eight years, and she should know the truth of leaving a name for others—even if you don’t work in DB, the customers are always these people. If you change companies, or To deal with these clients, unless you don't want to be in this business?Kun.I believe she will not mess around.In fact, it is also good for her to change to a small area. It doesn't have to be so hard, and the income is not necessarily low. " Chen Feng said: "It's just that she is not short of seniority, so I feel a little relieved. Nan Sheng is a bit careless. Alas! It's really frustrating. My son said that I have gray hair again." Lala laughed and said, "You look more fashionable like this. This effect is called highlighting. People have to spend money to have your effect."