Chapter 19 Chapter Seventeen

During a fairly long interview period, the author followed the ideas provided by certain cities to pursue the meaning that numbers bring to my life. Every city seems to have its own code, which is both a hint and a promise.When your hands inadvertently touch these boring numbers, a dramatic turning point will appear before your eyes... The author came to Zhangzhou, Fujian. Seven or eight years ago, 110 was placed in a corner of the Criminal Police Brigade of Xiangcheng Branch of Zhangzhou Public Security Bureau as a call to the police.At this time, a man named Guo Shaoxiang appeared, and he was the one who gave 110 a new meaning.

The author did not meet Guo Shaoxiang during the interview, it is said that he is studying abroad.The one who accepted my interview was his successor, the current captain Li Tiejun. He is a tall and handsome guy, as tall and straight as the flag bearer of the national flag guard squad.He said that Guo Shaoxiang belonged to the kind of person who had a lot of pursuit. He had been a soldier and was full of affection for the army.However, due to various reasons, the image of the police has been covered with a layer of dust, and the people have some misunderstandings about the police.Guo Shaoxiang often thought about how to wipe off that layer of dust, make the national emblem brighter, and let the image of the police shine again.

After Guo Shaoxiang became the captain of the patrol squadron, he set his eyes on the 110 that had been idle for many years.In a sunny and sunny environment, ordinary people don't have many incidents of banditry, so this 110 is always put on the shelf, wasting these figures in vain.Guo Shaoxiang thought, can the alarm and service be linked together? The police don't just catch bad guys and gangsters, they also serve the general public.In developed countries, the police roam the neighborhoods.Even if a child calls for help, they will be there in time.Among the citizens who have grown up with the idea that the police are all about safety and life, the role of the police is very good.Although they also catch thieves and robbers, most of the time they are like a colorful and fulfilling happy balloon floating in life, becoming a symbol of community civilization.

This is not the case in China. In the era when class struggle was the key link, the police were the tools of class dictatorship. Anyone who dealt with the police would be in bad luck. It's all of their lives.When all this has become a thing of the past, especially since the market economy, it seems not enough for the black cat sheriff to only catch mice.They must also learn the other side, learn to serve, learn to be tender.In the process of urbanization, any profession will be affected and implicated, among which the profession of police is one of them. There are many casual things in life, they seem as insignificant as catkins in spring, but when you hold them in your hands, you will find that a verdant season is within your grasp.

Guo Shaoxiang focused on the 110.Many years later, when 110 has become popular all over the country, no one would have thought that in a city far away in the southern country, there would once be such a policeman, thinking hard about a corner.Guo Shaoxiang didn't think too deeply, he just wanted the common people to try to understand themselves, understand their police, and use 110 as a bridge to spread over the gully between the two, so that the hearts of the two can be connected to each other. Guo Shaoxiang's idea won the support of the leaders of Xiangcheng Branch. After a series of hard work, Guo Shaoxiang and his comrades finally officially opened to the public with the 110 number on August 1, 1990.

It is like a magic spell, becoming the most used set of lucky numbers by city dwellers trying to change their lives. The 110 alarm service desk of the Public Security Bureau of Foshan City, Guangdong Province is the unit that impressed me the most.Because according to the interview sequence, this is the first department of the Public Security Bureau interviewed by the author.When the author came to the 110 alarm service desk of the Foshan Public Security Bureau, and saw that the huge Foshan was cut into dozens of pieces and protruded from the field of vision, I immediately felt a sense of safety and peace of mind.

Foshan City Public Security Bureau 110 showed people that they are defenders and protectors of the interests of the people. Foshan, Guangdong was originally one of the four famous towns in ancient China.Now the martial arts master Huang Feihong who appears most often in Hong Kong and Taiwan martial arts movies is from Foshan.Because it is close to Guangzhou and connected to cities such as Zhongshan, Shandong, etc., it used to be an area with frequent crimes, and criminals from other places often sneaked in here. If you go to Guangzhou, this is a bridgehead, and if you escape, this is a safe haven.

However, since the establishment of 110 in Foshan, the social atmosphere here has fundamentally improved. It is said that it is Foshan 110 that makes Zhangzhou 110 technologically and institutionalized. Foshan Municipal Public Security Bureau 110 Alarm Service Desk was built by the Foshan Municipal Party Committee and Municipal Government with an investment of more than 50 million yuan in order to strengthen the city's dynamic management, dynamic control and dynamic services. After the establishment of 110, the Public Security Bureau of Foshan City incorporated the 110 Alarm Service Desk into the image project and love project of the municipal government, as a window for emphasizing civilization, establishing a new style, and serving the people, and established the guiding ideology of severely cracking down on criminal activities and serving the public in a civilized manner. , Comprehensively promote various public security work.In order to take advantage of the efficient, authoritative, and practical characteristics of the Foshan 110 alarm service desk, the three-dimensional police network combining points, lines, and surfaces has been improved, the original police system has been reformed, and a first-level centralized police reception and direct command and dispatch system has been established. The new police mechanism removes intermediate links, abandons hierarchical requests, and implements a one-shot approach to the end. It has initially formed a rapid-response police network with 110 as the command center, relying on patrol police, and based on various sub-bureaus, police stations, and various types of police. Ensure that the police arrive at the scene within 5 minutes after receiving the order, which provides a strong guarantee for combating criminal activities and serving the public in a civilized manner.This mechanism and model is called a breakthrough experiment in public security work by the Guangdong Provincial Public Security Bureau.

After the public security organs across the country launched the activity of studying Zhangzhou 110, the Foshan 110 alarm service desk put forward the new requirement of learning the Zhangzhou spirit and creating the Foshan model, organically combining the Zhangzhou spirit with the Foshan model, so that this new police mechanism has been continuously developed and improved .In the urban area of ​​Foshan, in addition to the 24-hour round-the-clock patrol of nearly 600 patrol policemen in sub-districts, the traffic police squadron has also begun to implement 24-hour road patrol monitoring. Accident handling vehicles patrol the road 24 hours a day; in order to link up with the 110 alarm service, the public security sub-bureau, police station and related police departments have established a corresponding police system, strengthened the preparedness force, standardized the requirements for police handling, and completely changed the slowness of police dispatch and police handling. Slow and so on.The superiority and efficiency of the Foshan model have been tested by the Ministry of Public Security: In August 1997, the Ministry of Public Security organized reporters from the central news unit to conduct open and unannounced visits to 110 offices in 9 cities across the country. Test each 110's response speed, service attitude, police handling level, etc.Foshan 110 has won unanimous praise for its fastest response, excellent police handling, and good civilized service.The police system of Foshan 110 is becoming more and more perfect, which has laid a solid foundation for the creation of civilized windows, promoted the transformation of 110's behavior into social behavior and government behavior, and promoted the development of spiritual civilization activities in the city to a certain extent.

Since its establishment, the Foshan 110 Alarm Service Desk has taken serving the people as its purpose, and has always fulfilled its commitment to respond to the police, help in case of difficulty, rescue in case of danger, and respond to requests. Enthusiastically provide high-quality services to the masses, and earnestly safeguard the safety of lives and property of the masses.From February 6, 1996 to March 4, 1999, the 110 police service desk received a total of 124,345 calls from the masses, including 17,938 criminal calls, 32,538 thousand public security calls, 28,878 calls for traffic, and There were 43,159 cases and 1,832 other cases. 7,295 people involved in the case were arrested and 2,251 lives were saved.Anyone who has read the diary of the 110 Foshan Duty Room will be deeply moved from the bottom of their hearts.Those colorful things go with the wind like running water, and those scenes that can only be seen in film and television dramas and gangster movies also pass away like lightning. Although there is policeman's blood and pain, there are also secret scabs and unselfishness. calm.What appeared in the duty log were only a few words, a few lines of dry text and some data.But even so, those duty logs are full of writing, as full as a pomegranate about to burst.When we flipped through the pages, we saw the sun and the moon as dense as leaves, and saw the youthful passage of the police officers who were watching in front of the 110 service desk.Those in the Mood for Love gradually lost moisture in this watch.Although they are patrolling the ordinary people in Foshan all day long and serving in the daily things like chicken feathers, they still enjoy it.

While vigorously cracking down on various illegal and criminal activities, the Foshan 110 alarm service desk regards accepting people's requests for help as an important measure for the public security department to expand service channels for the people and enhance the public's awareness under the new situation.Cooperating with various government departments and relevant social organizations, the policemen are actively involved in the rescue operations of the masses, urging the needs of the masses, doing what the masses need, and enthusiastically solving problems for the masses, shortening the distance between the police and the masses, and deepening The fish and water of the police and the people.Foshan citizens happily said: Distant relatives are not as good as close neighbors, and close neighbors are not as good as 110.Opening the police records of 110 by hand, we can clearly see many such records: an old man suffered from asthma at No. 44, West Second Ring Road, Songfeng Road, Foshan City, and a woman committed suicide by taking pesticide at No. 6, Shengtang 3rd Lane; A woman gave birth suddenly outside Nanyuan Restaurant on Jiangwan Road; a man accidentally fell from the third floor at No. 153 Gaoji Street, etc. For these emergencies, 110 promptly directed all police departments and functional departments to respond Proper handling has saved the lives of those in distress. At 9:00 am on November 28, 1997, a waste gas poisoning incident occurred in the color tube factory in Foshan City. More than 10 workers passed out in the pool. One employee called 110 for help. After receiving the call for help, 110 quickly ordered the patrol police to go to the preliminary treatment, and at the same time notified the hospital, fire, traffic police, public security, gas, labor bureau, construction committee and other departments, and organized a joint rescue operation with multiple police types and departments. Timely rescue, out of danger. At 19:20 on January 18, 1998, the passenger ship Xingtai bound for Wuzhou City from Guangzhou ran aground in the Dongping River section of Foshan City. After receiving the report, the Foshan 110 alarm service desk quickly commanded the public security, port supervision, transportation committee, civil affairs, Medical, local government and other departments formed a rescue team, rushed to the scene quickly, and quickly launched rescue operations.Finally, before the passenger ship sank, all 725 passengers and 22 crew members on board escaped from danger.Only 4 hours after the incident, all passengers changed to buses dispatched urgently by the municipal government and set foot on their way home safely. The Foshan Public Security Bureau adopts a combination of movement and static, with 110 as the command center, relying on patrolling police, and building a three-dimensional police uniform network combined with the starting line with the subordinate units of each sub-bureau, which has achieved excellent results in both public security and service. Please see a few police logs from the Patrol Brigade: At 4:20 a.m. on January 14th, Liang Zhaoquan, Li Chengqun, and Chen Junbin, the patrol officers of the Fifth Squadron, braved the bitter cold wind and insisted on patrolling in the area under their jurisdiction. In the Y08623 black Lexus car, there were 2 men looking around and looking flustered. When my patrolman approached, I immediately started to flee quickly. After hitting a Guangdong Y11812 car, I opened the door and fled separately. Seeing this, the three patrolmen chased after them. She and the others separately outflanked, chased to the downstairs of No. 4, Nanhua 1st Street, and subdued an exhausted suspect.After investigation: this person is Lin Yanquan (male, 27 years old, from Huizhou, Guangdong). According to the suspect’s confession, he fled from Huizhou to Foshan with his accomplice (unknown name, at large) that night, and used his own wrench at the gate of the post office on Tonghuaxi 2nd Street. , an ax, pliers and other tools to pry the car door, and stole the Lexus car from the Nanhai Bureau of Land and Resources.After being handed over to the Criminal Police Team of the Urban Public Security Bureau to dig deeper and expand the line, the suspect confessed to stealing a Xiaobawang car in Dongguan by the same means, but it has not been confirmed yet.The case is still under further trial and should not be made public, it is for internal reference only. In the middle of the night on January 7th, Chen Huiming and Cheng Zhouliang, the patrol officers of the Third Squadron, were dealing with a fight case in a billiards city on Dongxia Road in the city. I found suspicious points on the Internet and suspected that I used a fake ID card. During the on-site interrogation, the person was evasive and faltering. , confirming that the suspect's real name is Liang Hongchao (male, 26 years old, from Yangshan, Guangdong), and the Yangshan City Public Security Bureau has issued an arrest warrant.The suspect who claimed to be Ji Ganghui finally confessed in the face of the facts: a year ago in a township in Yangshan County, he maimed the hands and feet of the township branch secretary, and was also involved in multiple robberies, kidnapping, extortion and theft.The person has been handed over to the Yangshan City Public Security Bureau for further examination. At 6:30 p.m. on January 21, patrolmen Liu Yu and Li Xiaoming of the Fifth Squadron found a man hiding in front of the Wenyuan Bakery on Weiguo Road, looking around and acting abnormally, so they surrounded him from the side and searched for drugs. The heroin is about 30 grams. After preliminary interrogation, the man’s name is Zheng Guichu (male, 29 years old, from Taoyuan County, Hunan Province. He confessed that the boss asked him to send the drugs to Foshan from Xijiao. Confession) In order to further explore and expand the line, the case was transferred to the Tongji Police Station. At about 1:00 noon on January 21, patrol officers Zhou Hui and Deng Guohui of the Fifth Squadron were at the intersection and interrogated a suspicious person Liu Xiaoming (male, 25 years old, from Guilin City, Guangxi) At that time, a package of heroin was found on his body, and the line was expanded after inspection, and the suspected drug dealer Li Baowen (male, 38 years old, from Xucheng Town, Xuwen County, Guangdong Province) was arrested in the Dunhou Chaoyang Hotel, and 12 packages of heroin were found on the spot. 10 grams, the case has been transferred to the branch. At 13:30 on February 4, Yang Wenguang and Fan Zhenxiong of a squadron patrolled Songfeng Road and found the keys of a women's Zhongsha motorcycle (Guangdong EN1979) left in the car. Seeing this, the two patrolmen locked the car , Keep it safe, on the one hand, try to notify the owner of the car, and finally leave with peace of mind until the owner comes back to pick up the car. (According to statistics, there were 6 cases of such good deeds during the Spring Festival. For example, at 18:30 on February 13th, Chen Yongxiang and Liang Zhaoquan of the Fifth Squadron patrolled Tongfu East 1st Street and found that a women's car of Yue E79682 was missing. After pulling out the key, the owner was finally found through various means. The owner of the car, Chen Ping, thanked me for patrolling, and sent a pennant of conscientiousness and protecting people's property?. On February 5th (the first day of the Lunar New Year), Jiang Haiquan and Wu Zhizhong, who participated in the defense of Zhongshan Park from the Fifth Squadron, found a lost child (Xi Helen, male, 5 years old, from Luocun, Nanhai). They comforted him and bought him mineral water and bread. Eat; while reporting to the command center to inform his family, after many searches, after nearly two hours of inquiries, the lost child was finally delivered to his family. (During the Spring Festival security period, our brigade recovered 19 lost children. For example, from 12:00 to 17:30 on February 5, He Zhifeng, Li Yongjun, Chen Xuyou, and Huang Minfeng of the First Squadron recovered lost children when they were guarding Zhongshan Park 4 people, the oldest is 7 years old and the youngest is 4 years old). At 0:25 a.m. on February 5 (the first day of the Lunar New Year), Wu Zhiming and Zhong Jingquan, the patrol officers of the No. 7 Squadron, arrived at the Renmin Bridge and found that a wooden boat at the bottom of the bridge was on fire. The people on board, Luo Zuoxin, the squadron leader who was in charge that night, also rushed to the scene to rescue Liu Yanlan (female, 38 years old, from Guangxi) and three people who were in the cabin. Later, they found a child and a child in the cabin. After the bottle of gasoline was not rescued, the patrolman risked his life and returned to the scene to rescue the child without hesitation, and then assisted the firefighters to put out the fire. Due to the timely rescue, the occurrence of casualties was avoided, but the three comrades were fighting the fire. In the process of rescuing people, they were all burned to varying degrees. At 17:20 on February 4, patrol officers Liu Peirong and Jiang Guoyong of the No. 7 Squadron received the No. 1 order, and someone asked for help in Room 401, Block 2, Wensha South Avenue.After the two policemen arrived at the scene, they found that the boy Chen Yiqian (11 years old) who was taking a bath was poisoned because of a gas leak in the bath. Upon seeing this, the two policemen shut off the gas source, opened the doors and windows, and immediately sent the little boy to the South China Sea People's Hospital rescue.Due to the timely rescue, the little boy turned from danger to safety, which was praised by his family. Foshan Public Security Bureau 110 has indeed created a new model of rapid response to police and has become a brand displayed by the Ministry of Public Security to the society.They have successively been awarded the advanced unit of the province's political and legal system to carry out activities for the convenience, benefit and service of the people, the advanced unit of the national public security organs to learn from Jinan traffic police, the excellent unit of the national public security organs to emphasize civilization and establish new styles, the excellent unit of professional ethics in Guangdong Province, and the excellent unit of Guangdong Province May 1 laborers and other titles, awarded collective second-class merit twice and third-class merit once, is one of the civilized service demonstration units of public security organs in the country, and is regarded as an advanced model of the country's top ten window industries by the Central Propaganda Department, and conducts extensive publicity reports .The State Council focused on promoting the experience of Foshan 110 in the social service joint action video conference, which effectively promoted the in-depth development of Foshan's activities of creating a civilized city, civilized industry and civilized window. This is the significance of Foshan 110. It focuses the attention of a city on itself and deeply attracts Foshan's politics, economy and culture. Socialized service activities, it has become a bridge between the government and the people, and shoulders the important responsibility of the government to serve the economy, serve the society, and serve the people. This is the contribution of Foshan 110. Since Zhangzhou 110 and Foshan 110, many very imaginative figures have emerged in various cities, and they are jointly creating a brilliant digital era. This is a strange big drum with an area of ​​873 square kilometers.The beaters are 600,000 people, no matter men, women, old or young, anyone who taps lightly, and the sound of the drum will come alive; it is more like a big yellow bell. Incessantly lingering, shocking to the soul... The Xinzheng Bell and Drum mentioned in this article is another well-known nationwide initiative after the Zhangzhou 110 Emergency Command Center in Xinzheng City, Henan Province. In the summer of 1997, there was a severe drought in Xinzheng.For a hundred days in a row, the red sun was scorching, and fire was everywhere. Drought resistance and autumn preservation became the top priority of Xinzheng people. One day, Xinzheng Municipal Party Secretary Yue Wenhai drove to the countryside to check the drought situation.A group of people came to Baqian Township. Baqian Township is located more than 10 miles east of the city. Among the 14 towns in the city, it is a low-lying area between sand hills. The soil is mostly silt loam and sandy soil. The natural conditions are relatively poor. Autumn is still expected. However, it was a different scene in front of him. This is a half-person-deep corn field. It should have been the time for jointing and earing, but now it was scorched by the scorching sun until it was as yellow as paper, and the leaves were scorched and lost their vitality.In the field, there are farmers in twos and threes carrying water-holding utensils on their shoulders, making desperate efforts around the dry crops, like a primitive dance frozen in the depths of memory. Yue Wenhai hurriedly got out of the car and came to Tianzhong in three steps. With a click, he broke off a crop leaf and twisted it with his hand, and the dusty green powder flowed out from his fingers.His eyes are moist. Brother, why are you still fighting drought like this?Oh, what can I do?Force it! The answerer didn't know who it was, and became excited as he spoke: It was time to use electricity to combat drought, but the transformer in the village broke down!Why not fix it quickly? Why didn't I go? I ran into the city 8 times in a row and didn't fix it. 8 times, the time was delayed... Yue Wenhai's heart sank suddenly.Drought resistance and autumn protection are the city's top priority. The municipal party committee and the city government have already ordered all departments to do their best to guarantee it. Why is this still happening?The man said, what's the use of so many departments?The more you have, the more you can't grasp it.For ordinary people, when there is a disaster, as long as there is one department that works, thank God... Yue Wenhai was speechless.The functional departments of Xinzheng City are sound, and there are thousands of cadres in the city. Why do ordinary people complain? A municipal party secretary couldn't face the questioning of an ordinary citizen, so Yue Wenhai had no choice but to retreat. A group of people walked silently through a scorched cornfield, like drifting in the sea of ​​death.The colors of winter are everywhere, as if the season has come to an end.600,000 mu of autumn land in the city suffered from drought, and 340,000 mu of it was severely drought-stricken, of which 110,000 mu were on the verge of failure.The village of Baqian Township has withered the original verdant fields into a sad place just because of a transformer, and it is about to become one of the city's desperate units.Why is that?Is this a natural or man-made disaster? Xinzheng is the hometown of Xuanyuan, the place where the human ancestor Huangdi was born, and the core area where Chinese civilization was born.From Peiligang Culture to Yangshao Culture, Longshan Culture, Erlitou Culture and Shang Zhou Culture, there are rich cultural relics here.Xinzheng is a museum of various historical periods.When history crashes through the Valley of Time, it will leave its own marks on the rock walls of Xinzheng without exception.According to historical records, Xinzheng is the place where bells and drums were first invented. "Song Huiyao" said: Huangdi ordered Linglun and Rongyuan to cast bells to adjust the rhythm of the moon. He Wuyin, with Shi Yingshao, with the moon of mid-spring, the day of Yimao, and the day in Kui, began to play... "Huang Di Nei Zhuan" said: The Yellow Emperor beat Chi You, and Xuannv was the emperor's Kui Niu Drum for eighty miles, and one shock five One hundred miles, three thousand and eight hundred miles of continuous shock.After the Yellow Emperor, the bells and drums were introduced to the people as the bells and qinqin, and the zither and the qin were used in the imperial court as etiquette, and became a tool for local officials in the prefectures to handle official affairs.Since the Zhou Dynasty, the sound of bells and drums has been heard in the Tang, Song, Yuan, Ming and Qing Dynasties. Even in the Republic of China, there were still big drums hanging in the county government.The sound of bells and drums is actually the mouthpiece of the people, the voice of the people, and the cry of the people.In the face of the people's cries, even the most lazy official has to rush to the court to ask the reason and deal with the case.However, this simple, straightforward form of government-civilian contact has gradually disappeared in modern times, and the sound of bells and drums has gradually become muted. It is submerged in the long trenches of overlapping government agencies.If you want to work in a functional department, you need to go through thousands of mountains and rivers. Moreover, there are three difficulties in the government: difficult to enter, ugly face, and difficult to handle. , Things can’t be resolved, small things pile up to become big things, and big things are hard to get back. People who have no choice but to fight with their backs, go bankrupt and go to the provincial capital to sue and petition, which brings great pressure to the country.The bells and drums are dumb, and in a year of severe drought, a village will lose its harvest, but in normal times it will be blocked, causing complaints, and finally all the rivers will converge and cause a catastrophe. What a danger this is! Yue Wenhai recalled that more than a month ago, Ranzhuang Village, Hezhuang Town, not far from Baqian Township, had a water cut-off incident.Because of the digging of the river, someone accidentally cut off the water pipe, causing the villagers to have no water for 9 days. In the scorching heat of July, people and animals have no water. What kind of suffering is this?I don't know who called Yue Wenhai's dormitory at 10:30 p.m. on the ninth day.When he received the call, Yue Wenhai was stunned. It was time for people in the city to have a midnight snack. Some people were swimming, some were taking a bath, and some were drinking ice water and still found it too hot. However, farmers in one of our villages had no water for 9 days!He felt remiss, ashamed and sad.I remember that night he led the Water Conservancy Bureau, Construction Bureau, Township Enterprise Bureau and other functional departments to Ranzhuang to work on site at 1:00 midnight.After rush repairs, the water was finally connected at 9 am the next day.The people who drank the water were moved to tears, saying that he was the secretary of Aimin, and that it was impossible for anyone to come down to direct the emergency repairs within one night after receiving the call.But Yue Wenhai felt that the people were slapping him. He felt that this was an indelible stain on his personal history. He caused the farmers in a village to be deprived of drinking water for 9 days. In addition to deep self-blame, it is to actively seek solutions.After the water cut-off incident in Ranzhuang Village, Yue Wenhai once entrusted the proposition of why the bells and drums were dumb to a group of members of the Standing Committee for discussion. It is urgent! After returning from Baqian Township, Yue Wenhai immediately convened a meeting of Mayor Li Heping, Deputy Secretary Ding Fuhao, Deputy Mayor Li Junyu, Secretary General Yang Fuping, Minister of Organization Song Jiali and other members of the Standing Committee to study how to solve the problem of emergency services for the people.After a series of painstaking thinking and precipitation, Yue Wenhai summed up such incidents as emergency.Ordinary people do not go to the Three Treasures Hall if there is anything to do, and if there is an emergency, it is difficult, dangerous, and it is difficult for a single household to solve.Most of these incidents are emergencies, some of which are swift, some of which are fleeting, and some of which are like a fire. Before the institutional reform is perfected, how to deal with such incidents in a timely manner and effectively play the role of functional departments has become an important issue. A major issue that the Xinzheng Municipal Party Committee focused on solving. Some people suggested that we can learn from Zhangzhou 110's practice and set up emergency telephones for the people in the Public Security Bureau. However, the Public Security Bureau can only deal with emergencies within the scope of its authority. It is only a one-way, professional, and partial response. What the masses need to solve at the moment is related to the city's economic and social development, and the activities of enriching the people and strengthening the city. Emerging urgent and dangerous problems, especially industrial and agricultural production, drought and flood disasters, fires, wind disasters, insect disasters, plagues, major traffic, communication, power accidents, group poisoning, group fighting incidents, etc., from the scope of the above problems, This is by no means what a public security department can undertake. It needs a unit that is more powerful than the public security department, and can serve it comprehensively, systematically, and in all directions, around the clock, and throughout the process. This unit that cannot be replaced by any functional department can only is the government. Let Xinzheng bells and drums be played again! The members of the Standing Committee identified the crux of the matter after arguing, and agreed that the government should take up the important task of emergency response for the people.During the discussion, Yue Wenhai mentioned one thing: Not long ago, at the mobilization meeting of the whole city for drought resistance and autumn protection, a private entrepreneur named Qi Zhengke said: During the drought resistance period, we will provide door-to-door service. I will send my BP machine number to The society announced that as long as it is for drought resistance, we promise to be there at any time.Can the government borrow telephones to connect with society like this private entrepreneur and Zhangzhou 110 did? Mayor Li Heping said that in the past there were mayor calls and community service calls in the society, why are they so quiet now?This shows that it is not just an individual behavior, the behavior of a single department, but complex social engineering.We can use the phone as a carrier, but behind the phone there must be a complete, complete and perfect working mechanism and service network... The old and young Xinzheng bells and drums began to reverberate passionately.The Xinzheng Municipal Party Committee and Municipal Government have made a decision: immediately set up an emergency command center for the people! Yue Wenhai, secretary of the Municipal Party Committee, personally served as the commander, and Mayor Li Heping served as the deputy commander.There is an office under the command center, and its members are the heads of various functional departments. At the same time, various functional departments directly under the city established 7 (later 17) emergency service teams, and 14 emergency teams were established in each township. A network was established from top to bottom, and unified vehicles, unified signs, special personnel were drawn out, and day and night were on duty. , Computer records, record the time of incident, location, parties, feedback after handling.Let the news media get involved, set up service columns for the people on TV, newspapers, and radio stations, introduce the situation of emergency services, amplify the originally weak voice of the people through modern media, and become the loudest voice in the world... Xinzheng City re-sounded the long-lost bells and drums, louder than the ancient ones. The Weimin Emergency Command Center is located in the municipal party committee compound, just like an ancient drum hanging in the county government. It tells the public that this is the highest authority on the ground in Xinzheng and has the greatest power.Because the people are the real masters of this land.And no matter how small the people's affairs are, they are also big ones.It will receive you with the highest standards and the most solemn etiquette.Those who come to serve in the office must be trained, and everything is managed in a paramilitary manner.In fact, it is a battle headquarters that cannot see the smoke of gunpowder. Most of the information sent is urgent, difficult and dangerous, such as flashes and flashes, and decisions need to be made in an instant.The message he conveyed was an order, which represented the Municipal Party Committee Secretary Yue Wenhai and Mayor Li Heping. It was not a consultation or discussion with you, let alone a bargain, but must be implemented unconditionally.It is not enough just to execute, but also to test your quick response ability, and there is a record of your processing time on the computer.If you do a good job and do your job beautifully, your unit will be star-studded, which is a five-star unit, and the leader in charge will have the honor of a five-star general, which is the most important basis for promotion.If you don't do your job well and are sloppy, it shows your basic attitude towards the people, and you may lose a star in front of your unit.All things add up, and your stars are getting less and less, which means that the future of the cadres in charge of the department must be bleak, and you yourself have no face to mess around.This is like what the common people say puts a bridle on the functional departments, and the reins are in the hands of the common people.The news media will announce to the public the rankings of various functional departments serving the people, and the common people will keep it in their hearts and keep a record in their hearts.Don't say that the masses have no power and have no say in the use of cadres. No, in Xinzheng, the masses have great power. If you want to adjust and promote cadres, an important part is to hand over all lists to the mass supervision committee, which is composed of hundreds of people. The public supervision of the company will consider whether you will be removed or promoted based on your performance in serving the people.This is the last hurdle. After the masses pass it, the letter of appointment will be printed out overnight, and the list will be announced the next day.If the masses can't pass it, they will be resolutely won and cannot be hired.It is like a warning radar that continuously rotates 24 hours a day and night over the Zhenghan land, supervising the functional departments and every cadre. Yue Wenhai, secretary of the Municipal Party Committee, said passionately at the inaugural meeting: We are Communists.We propose to serve the common people 24/7, all-round, and throughout the process, that is to say, no matter at any time, we will take care of all emergencies and dangers that occur on the land of 873 square kilometers in Xinzheng, and we will serve the people from the beginning to the end to satisfy the common people.The purpose of our emergency command center is: serving the people above all else, loving the people above all else, giving up everything to help the people, and going all out to save the people. On September 6, 1997, the Weimin Emergency Command Center of Xinzheng City was officially put into operation.At the same time, a meaningful phone number entered thousands of households in Xinzheng City. The phone number is: 2691777. 26 is a specific number for the Xinzheng area by the post and telecommunications department.And 91777 is specially designed for the emergency center.For the common people, 91777 is urgent, and for the Weimin Emergency Command Center, if the common people have something to do, they should go there! At the beginning of the sound of the Xinzheng bell and drum, it first entered thousands of households through advertisements.In order to open the express train between the people and the government as soon as possible, Yang Fuping, then the city's publicity minister, had an idea and ordered Xinzheng's newspapers, radio stations, TV stations and other news media to vigorously publicize the emergency calls for public service activities. And set up a publicity billboard at the main intersection in the urban area, which read: The center is my home, I will look for it if I need something! When the overwhelming wave of advertisements hit, people in Xinzheng were somewhat unexpected.Advertising has always been accompanied by commercial interests. What kind of medicine is in the gourd of the government? For some, they are no longer used to going to the government.They just bear it silently, even if it is a big thing, even if they are bent over by these things, they don't look for it.They just keep their dissatisfaction and grievances in their hearts, and they become depressed and become potential hidden dangers. On the sixth day when the Weimin Emergency Service Command Center was listed for service, the phone number 2691777 finally rang.It was a rainy day. A bus from Zhengzhou to Xuchang had a serious accident in Xinzheng. 12 people were seriously injured. If they were not treated in time, their lives would be in danger.At this critical juncture, a passerby called the Weimin Emergency Command Center of Xinzheng City. The emergency command center received the call and immediately issued an order. Comrades from the municipal medical and health emergency service team and the accident department of the traffic police brigade of the Public Security Bureau rushed to the scene within 10 minutes according to the order, and carried out rescue and accident treatment for the wounded.Due to timely rescue, none of the 12 wounded died. Who called the emergency command center? It turned out that Yue Wenhai played it himself. He happened to pass by here that day, and when he saw that it was urgent, he called the emergency command center. This phone call cut the ribbon for the express train between Xinzheng people and the government.Xinzheng people who witnessed the scene saw that the emergency center was so effective, and spread the word to ten, ten to hundreds, and told each other, and they tried it together, and finally beat the big drum of 873 square kilometers. Since then, the Xinzheng bell and drum, like the Kui Niu drum beat by the Yellow Emperor, began to be famous all over the country. From March to June 1998, the author visited Xinzheng City Weimin Emergency Command Center twice for interviews.At this time, the center has accepted more than 2,000 urgent and dangerous cases.Here are 6 short stories that the author picked from it: Zhao Fumin, a young farmer in Ganggou Village, Xindian Town, is a strong person.These days, he has been scolding himself for his negligence.As the saying goes: the white dew is early, the cold dew is late, and the autumn equinox is the right time for planting wheat.可眼下已经是11月30日，早已过了寒露，自己承包的15亩地还没种上麦子。这使他非常懊丧，觉得自己好没成色。 本来，赵福民没有种上麦子是有理由的。今年大旱，秋天百日无雨，待抗旱保秋结束，地里还没透墒。而种麦没有透墒是不行的。赵福民就想等等，眼看过了寒露，老天才下了一场雨。赵福民要种麦子了，才发现今年的麦子种得太晚了。而一些有经验的人家早将麦子种下了，麦子是在土里等雨，雨一下，麦子就拱出地皮了。看看人家，赵福民就觉得自己没成色。他想挽回损失，挽回自己的面子。他想来想去，只有找到晚种早熟的叫矮旱781的麦种才能保证来年的丰收。 但是，到哪里去找这个叫做矮旱781的麦种呢？ 四顾茫茫，仿佛矮旱781远在天边。倘若骑上自行车满世界转着去找，兴许也能找到，但眼前这点墒就会又没了，即使有墒，又要耽误几多时间？ 就在万分焦急时，他看见电视上打出的为民应急指挥中心的广告，他抱着试试看的想法拨打了2691777，没想到第二天一早，远在天边的矮旱781就出现在了他的面前，市种子站的同志亲自把种子送到了他的手中。 赵福民需要的15亩矮旱781解决了，而孟庄镇鸡王村却有800亩地眼巴巴地等着播种，他们需要的是另一个品种鲁麦1号。 鸡王村今年可是起了个大早赶了个晚集。早在10月份，村长王全有就给市里的粮种站打了招呼，今年要换新品种鲁麦1号。鸡王村的土质属褐土类中的红土种，科技人员指点说，它比较适合鲁麦1号，于是，鸡王村就将全村1400亩土地中最好的800亩留出来，准备播新品种。可是，左等右等，眼看周围村庄都开始种麦了，而麦种还杳无音信。派人去市里一问，原来站里根本没有鲁麦1号！ 村长王全有首先吓傻了，800亩哇，光麦种也得1.2万斤，去哪找去？眼睁睁看着种麦的时机一点点错过，王全有心急如焚。看看眼巴巴等种子的老少爷们，王全有好几次想给大伙跪下求他们原谅。驻村的郭区长劝他说，肯定是泡汤了，别硬撑着啦，要不就还用老品种吧。用老品种，就是用自己家里留的麦子。但已经过了节气，就会影响产量，初步估计至少得损失10%，王全有想想不甘心。郭区长又说，那就往应急中心打电话，求他们支援！ 这话让王全有眼睛一亮，对呀，咋没想起这个茬呢？于是就拨响了2691777。应急指挥中心接到电话，立即指令市种子站紧急行动，向全省种子系统求助，谁知河南省境内均无鲁麦1号，于是市种子站又兵发山东，两天之内就调回来鲁麦1号12万斤，既解决了鸡王村的燃眉之急，又满足了其他乡镇的需要。 当笔者采访鸡王村村长王全有时，才知道王村长是新郑市四届人大代表，是位老先进。他对笔者说：不仅仅是种子一事使俺感动。今年6月18号，俺村的变压器被盗，里边的铜线被人偷走了，马上要浇麦了，得赶快买变压器。但我们村没有汽车，只得用农用机动三轮去市里，可是我们的三轮车手续不全，进市区是要扣罚的。what to do?手续不全以后再补，可眼下买变压器是当务之急呀，我就又给应急中心打了电话，说明了情况，让它们给交警大队通报，能不能放行。第二天，我们拉变压器的三轮车嘭嘭进城了，刚挨城边就被警察拦住了，我们刚要解释，警察就问，你们是不是孟庄镇鸡王村的？我们说是。警察就说，中心已经说过了，一切为了方便群众，手续以后补吧。于是就痛痛快快放了行。说起应急中心的事，我们老百姓真是满意得很！ 龙湖镇菜园沟村的农民邱振礼： 去年9月19号下午6点钟，当时我正在袁孟至密县公路十字路口边的一个饭店吃饭。我们新郑的西北角，就紧挨着密县和郑州，过路人很多。这个饭店有大厅和雅间，我和几个人在大厅喝酒。这时一个人从里间出来，他块头很大，个头也高，喷着酒气，有点喝高了。他来到我面前，上来就抓住我说，来，咱们喝酒。我说俺不认识你。他说，我可认识你，你要是不喝我就打你。我笑着说，你要打我我就走不成亲戚了。我当时真是要找亲戚办事，要不老百姓到饭店来弄啥。他看我这样就不再纠缠我，就到前台算账。他吃饭共花了55元钱，但他讨价还价，说只给50元钱。算账时他给在一旁看热闹的马春生烟抽，马春生说你这烟我抽不惯，我抽邙山头烟。那人一听就火了，骂道你烧得不轻，你不抽我就揍你。 马春生也不示弱，两个人就扛着胸脯贴在一块要打架。我们一看不好，那人醉醺醺的，给他能讲什么理，就把他们连劝带拉弄开了。谁知那个喝醉酒的人不罢休，从附近的加油站后边厨房里找了一把菜刀，要来劈马春生。俺几个人冲上去把他的刀下了，但他丢了刀却扭住了马春生，二人叽里咣当就厮打起来。马春生个小，也单薄，哪里是那人的对手，被按到地上挨了几拳揍。马春生人小气大，他是本村人，哪能受得了这个气，翻起身来，找来一把铁锨，劈面朝大个打去。那人闪过，仗着个大，一把夺过铁锨，反而向马春生劈过来。这人正在醉酒，完全不计后果，发狠一劈，马春生躲闪不及，被铁锨劈个正着，只听嘭一声，马春生的脑袋被劈开了，头骨陷进去，红红白白的东西流了出来，胳膊也断了两截，人扑通一声栽倒在地上。再一看，那人的手里只剩下一截木棍，锨头早打飞了。 马春生是回民，又是本地人，在自家地头上被人打了，那还了得，早有人开着三轮车回村叫人去了。我们一伙人冲上去把那人的铁锨夺了，那人还没醒酒，还站在那骂骂咧咧的。我一看事情闹大了，等会回民们来了可不得了。这个地方经常打群架，集体械斗，一次能打死打伤几十口人。特别这是回汉杂居地区，还是几县交会处，打起群架就是成百上千人，放火烧房烧庄稼打死人什么事都可能发生。就在械斗将要发生时，我想起了应急中心，只有它能制止就要发生的流血事件。于是我就给应急中心打了电话。不一会儿，镇里刘书记和派出所所长就带了七八十人来了，提前在路口等着来人。也就是几分钟的时间，马春生村里开出了三辆大卡车，每车都装满了齐齐整整的青壮年，每人手里提着铁锨斧头火药枪，杀气腾腾地过来了，嚷着要去密县那人村里剿家去。没想刚出村就被村干部拦住了。从7点多做工作一直到夜里12点半，终于把这场将要发生的械斗平息了下去。事后，我们这的人都好生奇怪，说，上边咋就知道这要打架呢？人还没来，做工作的人倒先来一步堵住车了，这是咋回事哩？我听了就心里好笑，咋回事？这谜底还不好猜，因为有为民应急中心呗！ 龙王乡柿吴村党支部书记吴全智原来是郑州铁路分局机车配件厂的工会主席，退休后回到老家，在村头开了家修车铺。在外工作30多年，村里多半人已不认识了。柿吴村紧傍新郑国际机场，机场征地时，给了柿吴村400万征地费。因考虑到吴全智干过企业，见过大世面，相信他能带领全村人用好这笔钱，带领大伙脱贫致富，就选他当了柿吴村党支部书记。 他是去年12月23号接任党支部书记的，谁知三天之后，柿吴村就发生了一桩惊天动地的大事。 26日夜里12点多的时候，已经睡下的吴全智被村里养鸡场的人敲起来了。来人说，也不知咋回事，全场总共22名职工，现在有19人都躺倒了。吴全智一听就火了，心想，快后半夜了，谁不躺下睡觉？只有驴不躺下睡。但他没好意思骂出口。他刚回来不长时间，连村里人还认不全呢，他怕误会。来人接着说，可能是中了毒。一听说中了毒，吴全智慌了神，连忙跟那人去了养鸡场。到那一看，他当即就吓得坐地上了，19人直挺挺地躺着，个个口吐白沫，有的已经昏迷过去。 吴全智从没经过这阵势，心里叫苦不迭。刚上任三天半，就遇到了这档子事，万一在自己任上死十多口人，再把自己撸下来，背着一辈子黑锅度过晚年，那不倒了八辈子霉？他不敢往深处想，就立马组织抢救。 time is life.吴全智虽不是医务人员，但他知道时间对中毒者的重要。可是，他人生地不熟，又是夜半更深，找谁抢救？离市里医院几十里地，病人又不是一个两个，咋去送？村里也没救护车。要是用架子车送，还得找几十个精壮劳力，等找来了再送，恐怕这19个人的小命早没了……正在为难之时，有人说，是不是给应急中心打电话？吴全智这才想起电视上常出现的那个电话号码。他仿佛一下子抓住了救命稻草，觉得它每个数字都是那样亲切可靠。他颤抖着拨响了应急中心的电话…… 仅仅半个多小时，应急中心派出来的救护车就赶到了村里。将人送到医院后却化验不出来，又急忙到了省城防疫站，才断定为氟乙酰胺中毒。氟乙酰胺是我国早就禁止的烈性鼠药，老鼠吃了含氟的鼠药，其粪便、尿液和尸体就成了新的污染源，它们散布在粮食、食物、蔬菜上，人畜误食就会死亡，我国曾多次发生过类似事件。因抢救及时，柿吴村鸡场19名中毒职工全部脱离了危险。说起往事，吴全智说，多亏应急中心保驾，要不我这三天半的书记可就丢大人啦。现在，有人问我，再有办不了的事咋办，我就对他说，我不怕！有咱应急中心哩…… 沈西方是梨河镇吴村农民，已经70多岁了。他当过志愿军在朝鲜战场打过美国鬼子。在一次执行潜伏任务时，他躲在草丛里，不出名的虫子竟然钻进了他的腋窝，为了保证潜伏任务顺利完成，他强忍疼痛，一动不动，一直坚持到潜伏任务胜利完成。但他却因此留下了终身遗憾。原来，那只虫子钻进了他的身体，腋下鼓了个大包，胳膊就此再也没有抬起来。他也因此离开了部队，退伍回了家乡。本来，他是一个邱少云式的战士，应该受到表彰，但沈西方谁也没告诉，默默带着那个神秘的高丽虫子回到了故乡。后来，他做了手术，从腋窝下取出一个结石，里边包的就是那个谁也叫不出名字的虫子。 许是那个虫子的缘故，也许是别的原因，去年2月份，他突然肌肉萎缩，全身瘫痪了。他有两个儿子，先是靠儿子照顾护理。过了一段时日，二儿子就提出能否让大儿子也分担些。哪知大儿子竟然不管，儿子也赌气离开了。只剩下沈西方老人独卧病榻，叫天天不应，叫地地不灵。眼看老人不是冻死就得饿死，老人的侄子沈玉民看不过去，就给应急中心拨了电话。 沈玉民（吴庄村6组农民？：那天俺记得清楚，中午下大雪，雪下的大得很，我想他们不会来了。没想到不到一个小时，乡长和民政干部还有中心的人都来了。他们带来了一条棉被、两袋面粉、一箱蔬菜，还给俺大爷100元钱。俺大爷哭着说，亲孩都不管我了，政府还没忘了我……乡长又把两个儿子找来，批评教育了一番，让他们俩轮流照顾老人。一个星期后，沈西方老人去世了。临走前，沈西方老人说：我活得不赖，政府没有忘了我，政府没有忘了我…… 老人安葬时，应急中心和乡里村里的干部又一次来到家里，为老人主持了葬礼。据说，这是吴庄村几年来最隆重的葬礼…… 时间：3月23日下午 地点：新郑市委招待所 杨连贵（长葛市岗刘村和尚桥办事处第五组农民） 俺叫杨连贵，今年71岁。去年11月3号下午2点，我从女儿家出来回长葛，走到郑许公路三里岗村西时被一个骑摩托的撞伤了。摩托车车把从我的鼻孔穿过去，把我撞昏过去那人就逃跑了…… 杨普香（新郑市城关人）：俺叫杨普香，俺爹就是来看我回去的路上被人撞的。那天吃完中午饭他就急着回去，说是要急着给村里人送报纸。俺爹是个老党员，年轻时当过民兵队长，当过生产队长，当过十多年的大队支书。他是个老雷锋哩。他说村里人等着他看报纸看信哩，村里民主选举时他不在场，村里会开不了。他不光义务送报，夏天还摆个小茶摊，喝茶不收钱。他总说，咱没有大精神，得有小精神。可是，这样一个好人，却被人家撞了……那天下午天快黑了，俺弟跑来说，姐，咱爹出事了。我就跟着他去了梨河镇中心医院。听说是一个姓高的过路人给应急中心打的电话，应急中心把俺爹送了医院。去医院一看，我可吓昏过去了，俺爹一个头都找不着了，头全被纱布包严了，上边全是血，鼻子扯穿了，牙撞掉了，胳膊撞断了。要不是应急中心，他的命就没有了…… 杨连贵：可不是，俺一个老头子，半路被人撞了，那还不是个死？我流血也得流死。我醒后把啥都忘了，我失去记忆了，我不知道我是谁了。女儿来看我我对她说，你们把我送到医院干啥，我得回去，村里人都等我看报纸哩……哈哈，你看我憨成啥？我说呀，是咱新郑的为民应急中心给了我一条命…… 杨普香：要说俺爹这也叫好人有好报。他正巧在新郑地面出事，遇上新郑有应急中心。要是在别的地方，不敢想。现在的社会风气，乱得很。我们这可不一样，只要是发生在新郑地面上的事，中心肯定管。前些天我还听到两件事，一件是漯河运输公司的一辆车被新郑一家个体户扣住强行买煤，他们给应急中心打了电话，中心马上责令这个个体户退还煤钱另外还要付赔偿费。另一件是长葛老城镇槐树陈有夫妻俩来新郑进货，他们天擦黑来的，想进完货晚上赶回去不耽误白天卖货。谁想他们的机动三轮车走到半道坏了，夜半三更，人生地不熟的咋办？碰到附近的人说，那你给俺应急中心打个电话吧，他们会帮你。他就打了，嗨，不一会儿中心的人就来了，修了半天没修好，又找来一辆汽车连三轮带人把他们送回了长葛……外地人都反映说，走到新郑感觉就是不一样，说俺这里啥碧水蓝天，感觉这里天特别蓝，水特别清，太阳特别亮，人特别好…… 钟鼓声声，溱与洧，浏其清矣。 对于新郑人来说，2691777并不仅仅是一个电话，一个为民机构的设置，一个权威的政府行为。它更多的是一份信任；一份依、托，一种精神力量。它如一股明净的泉水，淙淙流淌在古老的溱洧河床，使人重新燃起希望和激情。 有一天，郑州市委书记王有杰来新郑乡下考察工作，岳文海陪同。因雨后不久，道路泥泞，中途车陷著名的始祖山。据说这是历史上黄帝曾经居住的地方，黄帝就是以此为根建立华夏基业的。山上很陡，下面就是深渊，两位书记只好弃车上山。当地老百姓一听说是市委的车，二话没说，男女老少挖土背石垫草，硬是一寸一寸把车抬到了岭上。目睹此情，王有杰书记大受感动。他说：我从老百姓的眼神里看得出来，群众对党和政府的感情是真的……他为新郑市为民应急指挥中心欣然命笔，写下了一副对联： 吃百姓饭穿百姓衣视百姓如父母当人民官谋人民福做人民好公仆横批：志在为民。 1997年11月18日，中央政治局委员、时任河南省委书记的同志就此事专程来新郑考察，郑韩故地崭新的面貌使他非常兴奋，他说：新郑市开展为民应急服务活动，是在新时期实践全心全意为人民服务宗旨的一个好形式……有这么一个综合的窗口，既解决了群众办事难的问题，也有力地推动了党和机关特别服务窗口部门的作风建设。 1997年11月24日，《人民日报》以《新郑的两件新鲜事》为题对此专门进行了报道；1998年3月9日和1998年4月11日，中央电视台和中央人民广播电台相继对新郑为民应急服务做了详尽的报道。 更多的感动来自全国各地平凡的人们。甘肃、宁夏、山西、河北、安徽、浙江、江苏等省份的人民群众得知新郑有个特殊的电话2691777之后，特意拨打到新郑，表示关切之情，他们称之为：这是我们老百姓自己的电话…… 钟鼓声声，溱与洧，浏其清矣。 几年前，新郑还是河南省上访最多的单位之一。如今，新郑已经是河南省信访部门受表彰的先进单位。新郑钟鼓已经代替和消融了上访者。昔日幽怨的钟鼓声已经变得充满欢快和愉悦，它已经转化为富民强市的激情钟鼓。现在，新郑市生产总值已经突破100亿大关，综合经济实力居全省第五位。1998年5月下旬，全国创建文明卫生城市会议在新郑召开，当来自四面八方的代表云集黄帝故里时，他们亲眼看到溱洧清清碧水蓝天的郑韩大地，不禁为新郑现象齐声叫好。 啊，钟鼓声声，钟鼓声声。新郑钟鼓必将越敲越响……青岛市管理局的98111服务热线和新郑市的2691777相比，少了两个数字，更显得简洁明快。记得采访新郑市的为民服务热线不久，该市为了更上一层楼，特又去取经，其中有人去了青岛市的98111。每个城市似乎都有自己的中意数字，在选择这些数字时，每个城市又都有自己的独特诠释。 青岛市城市管理局是一个类似部队后勤那样的角色。一个城市的柴米油盐吃喝拉撒衣食住行似乎都和它有关。它事关供水、供气、供热、公共交通等等，杂事多多，不一而足。过去，由于公用事业管理分散，服务观念和手段滞后，所属行业推诿扯皮久拖不决的事情时有发生，因此，青岛市民但凡提起这个后勤部，摇头的往往比点头的多。 几年前，青岛市委、市政府在研究如何创建文明城市的时候，把城市管理局列为全市创建文明行业和12个纠风重点单位之一。就是这一次的无意栽花，没想到却培养了一株香飘全国的美丽花朵。 这朵花就是98111。 在98111之前，青岛市城市管理局在全市率先推出社会服务赔偿制度，它们向社会公布服务内容、服务标准、服务时限和责任赔偿内容，对外服务由最初的简单承诺变为由市法制局审核通过的责任赔偿，服务质量得到了一定的提高。但是，由于所属5个企业的服务电话、服务部门众多、人员参差不齐，仍然难以解决服务脱节和扯皮问题。紧接着，城市管理局又迈出第二步，实施了111热线服务工程。这项工程仍以落实社会服务责任赔偿制度为基础，确立以方便群众、优质高效、信息研析、自我监督为目标，将原来5个行业的80部对外电话缩减为5部，1个行业1部电话，尾数都是3个1，因此简称为111工程。它的实施，使服务功能、服务时效、服务范围、服务领域等方面比原来单纯的社会服务责任赔偿制度向前迈进了一大步。但是，5个单位5部电话，5个电话号码，尽管后面都是111，仍然不便记忆，在服务上仍有模糊的边界问题互相推诿，使市民们无法满意。 能否把5个部门再一次集权，把5部电话变为1部电话，把5个电话号码变成1个电话号码，但服务项目一个也不能少呢？这个想法首先获得青岛市委、市政府及建委的大力支持。 于是，1999年青岛市城市管理局又迈出了第三步，这就是今天的98111热线服务系统。它们投资300多万元，采用居世界500强的美国朗讯公司的呼叫中心解决方案，实现了一流的硬件设备和软件支持。热线系统具有完备的功能支撑和先进的技术支撑，使98111既是科技成果的展示又是民心工程。热线中心同时具有信息、研桥功效、决策指挥功效、督导嗌控功效。各类信息实现用户热线中心责任部门用户三点式闭路循环，有关投诉、抢险、抢修和部分维修服务热线服务电话全部实行三级反馈，重要信息