Chapter 20 Chapter Eighteen

Compared with Qingdao's 98111, Shenyang's 2211 is one digit less, which is much smoother. It feels like eating Gao Granny's candied haws in winter.To say that people's livelihood is reflected by telephone, Shenyang is the earliest in the country. In 1983, the Shenyang Municipal Government established the first mayor's public telephone in China.The news was like a stone hitting water at the time, and it aroused considerable repercussions across the country. It is said that more than 300 cities followed suit. Shenyang is an important industrial center in my country. At the beginning of the Republic, most of the heat and energy came from the three northeastern provinces, the largest city in the three northeastern provinces.Shenyang is like a super-industrial aircraft carrier. It is because of this heavy support that the Chinese revolution supported by power can move from victory to victory.However, this city, which once made great contributions to the glory of the Republic, was exhausted before the advent of the era of reform and opening up. It was like finishing a race. They ran the first leg in this relay race brilliantly. , and then limp on the runway.

With the deepening of reforms, the planned economy has gradually faded out, and Shenyang, the darling of the Republic, has also lost its glory. It's like a person who used to sing the leading role in a big drama suddenly became a walk-on role, and the rest is sad and sad.This is the Mood for Love of other people, and the growth season of other cities, but these seem to have nothing to do with Shenyang.It seems that the only thing waiting for Shenyang is the story of being rescued in the cold season.Looking back on the past, Shenyang is like a twilight person standing in the setting sun. Its body is covered with blue and purple cool colors. It is bloated and slow to move.

Lian Po is old, and Shenyang has one of the largest number of retired workers in the country.There are more and more laid-off workers in Shenyang. So Shenyang became a sad city. Just when the minds of the citizens are uncertain, it seems that there are lights in the direction of indicators on the Yanbo River.This is the public telephone of the mayor of Shenyang in 1983. A worker named Shi Jiansheng recalled the mayor's phone call and said: I am a worker in a heavy machinery factory and drive a crane.We were born in the new society and grew up under the red flag. My impression in the past was always sunny. Although life was a bit bitter, I was rich and fulfilled spiritually, because Chairman Mao said that the working class leads everything, and I am a worker. A member of the class, I am very proud of myself.I only finished junior high school, and when I graduated, I was assigned to work in a factory and became a worker. All my classmates envied me.Thinking about it now, Chairman Mao is such a great old man. He made us sweat profusely all day long but still feel sweet in our hearts.Although the stomach is flat, we are energetic. Some people say that you can laugh out loud in your dreams, and that is true.At that time, we were the big brothers of workers, who would dare to look down on us?However, the direction of the wind has slowly changed over the years. Our sense of superiority and pride has been stripped away layer by layer. Not to mention naked, we will cut you like a small Beifeng knife. We are financially difficult and mentally depressed. , Suddenly became the most pitiful person in the world.

Take me for example, I was in good health.Unfortunately, when I was moving things to work, I was hit by a heavy object from a crane on my waist. I couldn't move at that time. I lay at home for half a year before I could walk around, but I lost the ability to work since then.In this way, I had to get sick and retire, which cost a few hundred yuan a month. My wife was also laid off, and my child was in elementary school. She used to learn to play the violin from others, but now the difficulties in life have stopped.Our lives fell into a predicament all of a sudden, and we became vulnerable groups overnight.I was in such a bad mood at that time, I felt as if I had been thrown into the water, lost and lost.At this moment, the mayor’s phone call was reported on TV. I felt like someone who fell into the water grabbed a lifebuoy that was thrown over me. I thought to myself, the government has not forgotten us, and the Communist Party has not forgotten us. A mayor How important is the telephone in the hearts of ordinary people!

From 1983 to 2000, for 17 years, the mayor hotline of Shenyang has been persisted.Now, the mayor's phone number has been changed to Shenyang Citizen Complaint Center, and its number is 2211. More succinct than Shenyang 2211 is the alarm service number of Zhangzhou Traffic Police Brigade, and its number is 122. When private car buying became popular, in the city where the author lives, the most talked about by car owners is the difficulty of obtaining a license plate. Some people say that it is difficult to obtain a license plate. However, when applying for a permit at the Traffic Police Brigade of Zhangzhou Public Security Bureau, it is a completely different scene:

If you are a new owner of a car, whether you are buying an Audi or a Santana, or a Lincoln or a BMW, as long as you come to the license hall of the traffic police brigade, as soon as you arrive at the door, you will be greeted by a polite guide. You take your seat.You will mistakenly think that you have come to a bar with an elegant environment, and you will be greeted with a cool glass.When you sit down and savor the warmth, the guide will step forward and take away your ID card, car keys, etc. for you.You still don't have to stand up, you still sit alone in a corner, or read the newspaper, or look around, but you don't need to stand in line.Here you are the customer, and the customer is God.You don't need to bow and bow, you don't need to be obedient, and you don't need to be reprimanded by others.You will be treated like a guest.Your role here is a VIP. You can sit cross-legged and talk to people in a gentlemanly manner. No matter whether you are in a suit or tie, you will get the same result: everything will be done within 7 minutes.

This is the complete process of the guest service created by the traffic police brigade of Zhangzhou Public Security Bureau. I remember that when the guest service was first implemented, some drivers who came for the annual inspection came here in trepidation, and suddenly saw the police officers who were staring at me with smiles on their faces, and felt that I was experiencing a new horror movie performance, I don’t know What kind of unbearable things will be behind the smiling face, so I feel even more uneasy.After everything that needed to be done was done and the service was perfect all the time, the drivers exclaimed that they had changed their lives, and someone wrote excitedly: flattered.

Team leader Xu Minhang said: We often talk about serving the people.But today, we really serve them, but the common people say they are flattered and are not used to it.This is a criticism of our past work, and it also shows that we have not served the people wholeheartedly.Now it is a market economy, if you still serve the people half-heartedly, the masses will not buy your account, the masses will leave your post, and your unit will not be profitable.Therefore, the new mechanism requires us to serve the people wholeheartedly. will be eliminated... After seeing the guest-style service of the traffic police brigade of Zhangzhou Public Security Bureau, the author thought of the difficulty of obtaining a driver's license in Beijing, and wanted to know what measures the Beijing public security system has taken to obtain a driver's license, so I asked Zhang Ce, deputy director of the Political Department of the Beijing Public Security Bureau. , under his recommendation, the author interviewed the household registration center of Beijing Xuanwu District Public Security Bureau:

I'm sure it was an unforgettable trip to the sun. I remember what is the name of a song, one of the lyrics is to fly with the singing, and I thought of this lyrics when I saw those people filing into the household registration center of Xuanwu District Public Security Bureau, Beijing.I'm not quite sure that they flew here on a song, but I can confirm one thing, if he wants to come here to go through the household 1:1 procedures, it should be a sunny journey.Not long ago, Qiang Wei, Deputy Secretary of the Beijing Municipal Party Committee, Secretary of the Party Committee of the Municipal Public Security Bureau, and Director of the Municipal Public Security Bureau who came here for an unannounced visit conducted a series of investigations on the household registration center of the Xuanwu District Public Security Bureau. When he came to the sunny hall, he saw infinite transparency. With the new operating mechanism, a bright smile appeared on his face immediately.Since the leaders and the masses confirmed it by coincidence, I conclude that anyone who comes here to do business is definitely a real trip to the sun.

In the autumn of the Year of the Dragon, for more than ten days in a row, a thousand people led by the Xuanwu Public Security Bureau kept running around the area under its jurisdiction.Xuanwu District is one of the old urban areas of Beijing, covering an area of ​​16.53 square kilometers, with a span of 7.1 kilometers from east to west and 3.5 kilometers from north to south, with a permanent population of 198,663 households and 534,725 people.This is one of the most densely populated urban areas in Beijing. Walking through such a place is like swimming in rivers with different directions. You are like a fish.You have to use the wisdom of a fish to inquire and analyze nine tunes and eighteen chapters.Even in the same river, the water is layered, just like our cities have blocks.In order to improve the policeman's thought of serving the people wholeheartedly, the Beijing Municipal Public Security Bureau carried out the three educations in the overall situation, and the staff of the Xuanwu branch visited the people to implement the three educations.At this moment, they are turning themselves into a fish, swimming towards the deepest part of the river...

During the visit, they touched the bottom of the society and touched some parts that were difficult to reach before.These are some places where the sun does not shine. Due to the passage of time, they have become a chronic disease that cannot be cured, affecting the image of the public security organs.Among the many problems, the biggest complaint from the masses is the issue of household registration management. Household registration management is an important part of state administration.The current household registration management system in our country is the lineage system, which has been used since the Republic of China. In January 1958, the Regulations of the People’s Republic of China on the Administration of Household Registration were promulgated and implemented. It was clarified that the public security organs were responsible for the household registration work. The jurisdiction of the public security police station was taken as the household registration jurisdiction. The police station established a corresponding household registration statistical report system. Now.This model accompanied us through the planned economy period. Because it was suitable for the national conditions and people's conditions at that time, it achieved good management results. It has entered the memory together with the praise of the people and has become a dusty good past. However, it's struggling a bit now. One is that it is bloated.There are 8 police stations in the district, and each police station is equipped with full-time household registration staff.However, most of these household registration policemen are urban watchmen. They can only watch there quietly, but they don't know when the residents can come to register, which will cause a large number of idle police forces.However, if we don't keep watch and get rid of the establishment, the people will have no way to register and cause grievances.In addition, for household registration, it is necessary to set up a public reception room, a registration reception room, a computer room, a household registration archive room, etc., and 8 sets of duplicate office equipment and offices in 8 police stations, resulting in a lot of waste of manpower and material resources.According to survey statistics, in 2000, the eight household registration police stations handled a total of 91,044 people in various household registration transfer and certificate procedures throughout the year, with a daily processing volume of 249 people. If it takes an average of 7 minutes to process a one-person account, the actual processing time of each police station is less than 4 hours a day.In contrast, the various financial outlets of the banking system in the district. Among the 110 outlets, each handles more than 300 cases a day. No financial savings outlet handles a large amount of transactions.In addition, due to differences in geographical size and population, the handling capacity of the eight registered police stations also varies. For example, the daily handling capacity of the Baizhifang Police Station is relatively large, with an average of 46 people, while the Chunshu Police Station has only 18 people. There are obvious imbalances.This uneven busyness and waste of manpower and material resources are entirely caused by the gaps in the system itself. This management mode also restricts the improvement of standardized management and work efficiency.Under normal circumstances, a resident’s registration of household 15 must be approved by the police in charge of household registration, the head of the sub-bureau, and the household registration office of the sub-bureau. Residents will naturally find it difficult to walk through this artificially elongated pipeline.Hard to get in, ugly faces, and difficult things seem to be a regular program that is staged every day under this system.Under such circumstances, the resident was in a good mood when he went out. Maybe he had a new fat grandson, or he just brought a beautiful woman back. I opened a household registration to find the feeling of double happiness.Just then he came to the police station.He lost his initial interest because of this cumbersomeness, and then he was a little frustrated because of your zero-degree expression. At this time, he may encounter an irresponsible policeman who uses his power to conduct inspections on people who come to register. Make things difficult, so this experience that was originally a happy journey will become a painful experience, and he may change his view of life because of this.It is also worth noting that the household registration management provisions are not clear, the openness is not strong, and the policy transparency is not high. There is a lot of randomness in the control of policies. Different people, or the distance between people, often lead to different results.This lack of unified quantitative standards and normative standards is very similar to manual work. The so-called scale standards are easy to improvise. This ambiguity creates conditions for unhealthy trends in the declaration of household registration.Hukou, without a hukou, it is difficult to make ends meet.China's household registration system has been passed down for thousands of years. From ancient times to modern times, it has been passed down from generation to generation. The vital interests of each household, the common people regard it as a big thing. However, the more difficult things are, the more obstacles will be added. Chuangan is a buzzword in the police circle.Other units are engaged in income generation, and the police cannot generate income if they have income, they can only create security.The duty of the people's police is to fight crime and maintain people's life safety and normal life order.Therefore, they are called Chuangan.Chuangan is not empty talk, it needs real work, the pouring of police force, and the guarantee of material resources.In the case of less staff and heavy tasks, the household registration work will cause squeeze.Because under normal circumstances, the internal police of the police station are responsible for household registration and statistics, and the external police are responsible for household 1:3 investigation, verification and approval in some special cases. It needs to be completed through a combination of internal and external.Since Chuangan involved a lot of police and material resources, the household registration work will inevitably be affected.However, the residents' normal household registration work has become a little strange, a little deformed, and a little difficult to handle. Mechanism and human factors have caused loopholes and black holes in household registration management. This black hole is difficult to control with changes in social atmosphere.Black holes cannot see light. This is a place where the sun cannot shine. At this level, unhealthy trends and corruption often breed.On the one hand, for their own self-interest, some people who did not meet the declaration requirements also relied on connections and went through the back door. Individual policemen did not adhere to the principles enough, resulting in some household registrations that should not be handled; The most important thing in the lives of residents is handed over to the household registration police who are difficult to supervise normally, have no unified measurement standards, and are difficult to operate in the sun. Such a mechanism often not only produces poor service attitudes and other work style problems, but also There will be serious problems such as eating and receiving cards, and even favoritism and fraud.During the investigation, the Xuanwu Sub-bureau found that because the normal household registration work was interrupted in one way or another, the problems that should have been solved by residents have been delayed for a long time. Some cases are unbelievable.A resident wrote in a letter saying: I am a resident at No. 21, Houbingma Street, Xuanwu District. Our family of three moved to our current address in October 1993.The original resident moved out of the account because they did not contact us, so our account did not move in in time.Later, we approached the policeman in Guanpian many times, and wrote an application according to the requirements of the policeman, and handed over the application, house deed, household 151, ID card and other copies to the policeman at the police station, but there has been no news since then.It is said that it has been submitted to the newspaper and has not yet been approved.We have lived here for over 7 years.In the past 7 years, the lack of household registration has brought a lot of inconvenience to our daily life. For example, when the child goes to school, because he has no household registration, he can only go to the school in Xicheng where the original household registration is located. Now the child is in the fifth grade.And because I don’t have a household registration, I can’t change my coal every year. I can only borrow from neighbors or buy private coal. Life is very inconvenient... After reading the letter, the leaders felt extremely heavy.The residents of this family have survived a difficult time close to the eight-year war of resistance because they could not hold a household day.A plot just because of the negligence of household registration work led to a poignant story of a family being excluded from society as a whole.Their whole family was abandoned.The ordinary life of an ordinary people is nothing more than firewood, rice, oil, salt, soy sauce, vinegar and tea, having children and earning money to support the family, happiness and peace!However, the residents of this family have to live in poverty, not to mention anything else, but the child who is still going to school in Xicheng, from the first grade to the fifth grade, he has suffered more than other children!Whether it's the scorching heat of July or the coldest days, he has to go through the streets and alleys, not to mention the hardships and hardships, how much time and energy should be wasted.People’s hearts are made of flesh. Now we have the old and the young. If this matter is on us, can we bear it for seven or eight years?Can we have no complaints?We are the people's police, and our purpose is to serve the people. If we allow this situation to continue, will the people be satisfied with our government and the police?At the beginning of 2000, the Party Committee of the Municipal Bureau put forward the 15-character policy of maintaining stability, laying the foundation, grasping reform, promoting science and technology, and strengthening quality.The instability of the masses is a false stability. The masses are stable, and individual people cannot overcome the big waves.Therefore, household registration management reform is imperative. After the leaders of the Xuanwu branch unified their thinking, they agreed that the status quo of household registration management must be changed as soon as possible. The mechanism of the 1st day must be reformed. The dull operation that cannot see the sun must be changed to the sunny operation. However, the leaders still have no idea how to reform. Once, when several members of the party committee of the sub-bureau were discussing how to deal with the unhealthy trends in the household registration work on the way home from the investigation, they had a sudden idea: Can the household registration processing work be unified, and a processing center be set up in the sub-bureau, with sunny operations and simple procedures? Is it possible to use power to seek personal gain and cheat the masses?Their proposal immediately aroused the unanimous approval of the members of the party committee.The news that the Party Committee of the Xuanwu Sub-bureau decided to reform household registration first caused an uproar among the police. Perhaps because they are used to gliding on the previous track, some policemen are full of doubts about this.Some policemen also thought it was superfluous and grandstanding, and some simply opposed it, and some policemen gave strong support to the party committee of the sub-bureau. Amid the divergent opinions, in order to further understand the scientific basis and feasibility of establishing the household certificate processing center, the branch office set up a research team and carried out a series of demonstration work.They went to grass-roots household registration police stations, visited the Ministry of Public Security, the Public Security University, the relevant departments of the eight municipal bureaus, the Beijing Police Academy, and residents, and collected opinions from all walks of life.During the visit, experts and scholars from the Public Security School spoke highly of the idea of ​​establishing a household certificate center in Xuanwu Branch, believing that it is a pioneering work under the new situation, has distinct characteristics of the times, and is completely feasible in a metropolis like Beijing. .Judging from the investigation of the police and the masses, the branch party committee was also encouraged.Among the 299 policemen surveyed, 238 were in favor, accounting for 80%; 51 were opposed, accounting for 17%; 10 were on the sidelines, accounting for 3.1%; 570 people were in favor of 374 people were against it, accounting for 66%; 164 people were against it, accounting for 29%; 32 people were not clear about it, accounting for 5%.Generally speaking, more than 70% of the people believe that the establishment of the household registration center can liberate the police force of the police station, improve office efficiency, effectively eliminate injustice, and provide convenient services for the masses. With in-depth investigations, you can know what you know. With data, you will have evidence. With the support of the masses, you will have support in your heart.Although there are still some rumors and gossip, the party committee of the sub-bureau believes that, on the surface, this seems to be just a question of whether the household registration management work should be reformed or not, but in fact it is a revolution in ideas.Some comrades obviously cannot adapt to this new change, but we must take off no matter what, even if we take off with a heavy load, we must go to the sky!A leader of the Xuanwu Sub-bureau recalled the situation at that time. A big white bird screamed and rushed into the sky.This is a strange sky, its long wings are struggling to paddle, and we can even hear the sound of its contact with the air.Its wings were dotted with old grass clippings and mud from flying from the water.There is no doubt that this is a pair of heavy wings.But the important thing is that it keeps flying, flying... This is such a touching picture of determination to reform and tenacious struggle! The reform idea of ​​the Party Committee of Xuanwu Sub-bureau has been valued by the Party Committee of the Municipal Bureau.Qiang Wei, former member of the Standing Committee of the Beijing Municipal Party Committee, secretary of the Municipal Legal Committee (now deputy secretary of the Municipal Party Committee), secretary of the Party Committee of the Municipal Public Security Bureau, and director of the Xuanwu Branch, pointed out keenly that this is a major measure to implement the three educations. a useful attempt.However, in line with the principle of seeking truth from facts, we must conduct in-depth research on the current household registration management system, carry out reform of the household registration management system, and demonstrate the feasibility of establishing a household registration management center.After the demonstration work was completed, Qiang Wei and Liu De, deputy director of the Municipal Bureau, led the Research Office of the Municipal Bureau to make a special trip to Xuanwu Branch to listen to the report and gave Xuanwu Branch great support. During the visit, the Xuanwu Sub-bureau learned from the Ministry of Public Security that many public security bureaus in other provinces and cities have established household registration centers.In order to learn from the successful experience of fraternal units and avoid detours, the branch party committee decided to go out and listen to the voice of the surging tide of reform.Therefore, they successively went to Fuzhou Public Security Bureau and Hangzhou Shangcheng Sub-bureau for on-the-spot investigation and study.In Fuzhou, they visited the Fuzhou Public Security Bureau, Gulou and Cangshan Sub-bureau's household registration centers, held a discussion with the leaders of the Fuzhou Public Security Bureau's household registration office, and listened to their experience in establishing the household registration center.The Fuzhou Municipal Public Security Bureau promoted the household registration center in the city as early as 1998, and set up a processing center in each district. After two years of operation, it has been proved that it has solved many problems in the previous household registration management, and the work efficiency has been significantly improved. , received unanimous praise from the people.Watching the tide in the southern country has its own strong feelings.The comrades in the Xuanwu Branch Bureau are more of a strong impulse. The so-called Prophet of the Spring River Plumbing Duck has its own internal causes for reform. Even if I don’t dare to think about it, now, why do heroes feel the same? The key is that the times have provided us with space to imagine and dare to think, and provided us with a big stage for innovation. We should follow the path of reform and opening up without hesitation. the road to go. After returning from the investigation, a group of people became more determined. In the intensive preparations, they will naturally not forget that 25% of the people have raised objections.Among these objections, some people do not have deviations in concepts, but do have doubts.Their main opinions are: first, they think that the centralized registration of residence certificates in the first district is a long way for most people, and of course it is inconvenient to go from short distance to long distance; second, they are afraid that the change of work mode will lead to management confusion. In particular, I am worried that the processing volume of 8 police stations is now concentrated in one place, which may cause congestion.The Xuanwu Branch has conducted serious investigations and calculations in response to these opinions. If the household registration center is located in the office hall of the Hufangqiao Branch, no matter where the residents in the district come from, the farthest distance to apply for a residence permit by bicycle or bus will be no more than half an hour.Based on the analysis of the daily processing volume in the whole district in 1999, the 8 household registration offices in the district handled a total of 59,730 people for household registration transfer procedures, with an average daily processing volume of 164 people, and 31,314 people for resident ID cards, with an average daily processing volume of 86 people. The total daily processing volume of the item is less than 250 people. Calculated according to the current processing speed per person, it takes less than 6 hours. After the household certificate processing center was actually established, the household registration slip and ID card bottom card were not printed at the center at the wrong time, and the registration card was cancelled. , and because of the centralized handling of household registration, the transfer of household registration in the district is based on entering and exiting, and there is no need for special transfer processing and printing of migration certificates, which reduces many procedures. Therefore, the processing time will be greatly shortened, and the registration center will not be like some people. It will be overcrowded as imagined. If you go to the household registration office center to apply for a household registration, it is not troublesome, but more convenient, because everything is operated by the sun, and all operations are carried out in an infinitely transparent state: at that time, the Xuanwu branch will solemnly report to Residents in the district promise that the household registration process will bid farewell to unhealthy trends and become a truly sunny operation. On the morning of November 1, 2000, Beijing's first multi-functional household certificate processing center integrating various public security services was officially put into use in Xuanwu Public Security Sub-bureau. At 9:20 in the morning, when the golden sunlight filled the hall, An Tiejun, the political commissar of the Xuanwu Public Security Bureau, announced the official use of the household registration center. Immediately there were crowds of people, and the household certificate processing center was busier than the market. Beijing "Morning News" reporter Xue Bing reported in a calm tone: ...the consultation window has the most people in the past, and the new environment has changed the household registration from the previous one window to the whole window, and people are not quite used to it.The line before the ID card window advances the fastest.On the one hand, the business is easy to accept, and at the same time, the police are more proficient in business.The window for entry and exit matters is the least crowded, but the police are not idle, busy answering people's various questions... Although it is a bit crowded, the residents are quite satisfied.After all, to move in and out of the household registration, one visit is enough.Residents who apply for ID cards, change their names, and apply for residence permits for people entering Beijing from other places have also received police receipts, which clearly state when they will come to collect their residence permits next time.The branch estimated that this situation of overcrowded staff will be reversed in a few days. It is understood that there are only about 20 office police officers in Xinzhong, which saves 46 police officers compared with before. The author came to the household registration center of the Xuanwu Public Security Bureau half a year later, and the hustle and bustle described by the reporter had already calmed down.In the spring light of April, the hall looked a little empty.There are not too many people in each window, and everything is in order.The low-slung counter that the author has seen in other places has been used here. It is said that this way can make people look at each other equally and eliminate the feeling of being condescending in the past.At this time, the hall is bright and clear, and the sunlight is like flowing water, gurgling in and out, erasing the traces of the past one by one.The sunshine is more like a warm comfort, which makes every resident who comes to do business have a feeling of being blown by the spring breeze. All business of the household certificate processing center is managed by computer.Its household registration management program has multiple functions such as household registration, certificate handling, remote query, fuzzy retrieval, image processing, and report statistics.Residents handle birth registration, transfer of household registration, cancellation of household registration, change and correction of household registration items, inquiry of household registration information, issuance of household registration certificates and application, replacement and reissuance of resident ID cards, processing of border passes and seal approval, exit management, fire protection Management, unified in the household certificate center.Under these all-metal high-tech shells, there is actually an undercurrent of love, which fills the hall with warmth and calmness like the moon and the sun.Computers, white keyboards, off-white counters, dark blue police uniforms and rigorous work attitudes constitute the moon-like attributes.On the other hand, the smiling faces of the police officers, the gentle response, and the meticulous convenience measures, such as the establishment of a computer touch screen for the registration guide; the wall-mounted scrolling electronic display screen for the registration and certificate procedures; the opening of the account consultation hotline; and the copier , fax machines, rest chairs, drinking fountains; 10-hour working hours per day, and work as usual on Sundays, etc., all of which have the attributes of the sun. Civilized service is like a sun that never sets, it gives people warmth and affection, So that the people really experience the feeling of being at home in the spring breeze. This is a real trip to the sun. Ms. Chen, who lives in Guangwai, said with great joy: I have gone through the registration procedures for 6 years, and this year I finally solved it. I thank the Xuanwu police for doing a practical thing for our common people. 16 years ago, her home was opened by Baizhifang. After moving to Guangwai, the household registration of the family of three cannot be moved in because the original household registration has not been moved out.When she heard the news of the establishment of the household certificate processing center, she came here half-believing, but she didn't expect to finish it in a few minutes.Because the matter was resolved so suddenly, she seemed like a dream, and said again and again, "I couldn't think of it, I couldn't think of it." An old policeman wrote on the public opinion feedback questionnaire: I can be called an old policeman, and I have a certain understanding of the work of the police station.But the reform measures of the Xuanwu Sub-bureau, I personally think it is absolutely correct!It greatly facilitates the masses to handle household registration work.In the past, the police station inevitably encountered some disadvantages due to inconsistency in execution. The centralization and impartiality saved many unnecessary troubles for the masses. It not only saved time, but also eliminated the unhealthy tendencies that individual policemen might have Providing convenience, doing things in violation of regulations, making things difficult for others, and other similar behaviors. Public security and criminal cases at the police station are heavy tasks. This reform can free up part of the police force in the police station to better complete social security work. I hope that your bureau will sum up the successful experience of this reform as soon as possible, and promote it to all sub-bureaus in the world, so that the good style of public security work will be carried forward, and the relationship between the police and the people will be further strengthened. The new mechanism creates new thoughts and emotions. In the days of sunny operation, the policemen in the management center generally taste the feeling of ideological sublimation.If there is no self-improvement and improvement, the household registration center cannot have sunny days.In the early days of the center's establishment, the transfer personnel generally believed that the workload of the center was too large, and the time management was too strict, and they were afraid that they would not be able to adapt to the work.After working for a period of time, many comrades have changed their views. They said that although the workload of the center is larger than before, it is spiritually fulfilling.Sitting at the office window, there is a kind of pressure of great responsibility.At work, everyone has a strong sense of collective honor. They work overtime without complaining, and work division does not separate families. When staff from the center are transferred to participate in related activities organized by the branch bureaus, many comrades can take the initiative to take responsibility for the lack of personnel. Work tasks that do not belong to their own duties.During the six months of intensive work, all the comrades in the center have done their best to focus on one place and work hard on one place. With high enthusiasm for work, enthusiastic and civilized service, and a serious and responsible attitude to work, they have carried forward the spirit of continuous combat and fear of fatigue. Work style, overcame many difficulties, excellently completed the task of reception.Especially in the first three days, faced with the reception and handling of thousands of people every day, all the policemen worked for up to 10 hours a day, and their backs ached after a day.Many of the police officers in the center are female comrades, who are responsible for picking up and dropping off children. Some comrades need to breastfeed their children at noon, some comrades have children and family members who are sick, some comrades have a cold, and some comrades have worked all day during the day I have to continue to do daily inspections, and I often go home very late, but no one asks for leave or complains, and they are all consciously overcoming difficulties and contributing silently. Wang Yijun is far away from home and has been pregnant for 5 months. He still insists on working normally, and has never cried out that he is suffering or tired. Su Huiying's child was hit by running students at school and suffered intracranial hemorrhage. She silently endured the thought of her daughter and persisted until she got off work before rushing to the hospital. When Xiaofang Gao established the center, the child was less than half a year old, and she had to breastfeed the child at noon every day, but in order not to affect her work, she insisted on weaning the child from the milk. Du Hongjuan was in poor health and had a cholecystectomy. Before the wound healed, she rushed to work. The deputy director of the center, Ren Jingyun, has a wife who is also a police officer. She often cannot go home, and her child is still in preschool. During the preparation stage of the center and the first few days of working abroad, she was very tired because she worked 15 or 6 hours a day.Once, while peeing the child, he fell asleep while holding the child. Lu Dong, the leader of the preparatory team of the center and the deputy director of the population management department of the sub-bureau, has been working overtime almost every day since March last year, especially after entering the preparatory stage of the center, sacrificing a lot of rest time. During the preparatory stage, Sleep only four or five hours a day.Her husband unfortunately died of lung cancer the year before last, and the young child needs her care all the time, but she can only leave the child at home alone because of work.On November 1, when the center was open to the public, the child saw that his mother did not get off work on time, so he cried and went to the get off work unit to find his mother. The household certificate processing center has such a group of excellent staff who love the center like home, can endure hardships, and can fight. Only half a year after the center was established, it has won one honor after another: won the second-class collective merit, was rated as a district Level civilized unit, won the title of people's satisfaction grassroots unit and so on. 采访宣武分局人口管理处马京宝、卢东二位负责同志时，他们说：我们户证中心的建设原则是：一是公开统一原则，做到政策透明、运行透明、结果透明；二是简化便利原则；三是集中高效原则；四是科技强警原则；五是岗位监管原则。这五项原则的认真落实和切实执行，就是我们必须完成的任务。如果我们做到了这五点，我们的户证办理中心就可以向宣武区的居民群众说，只要您来这里办事，绝对唱着歌来再唱着歌去，保证是一次阳光之旅！ 从2000年11月1日户证办理中心运行至今，已有半年光景。在这段时间里，户证中心共接待群众9.3228万人次，其中办理各种户口和证件手续5.9417万件（办理户日4.3244万件、居民身份证1.3882万件、边境证2291件？，解答咨询3.3811万人次。为及时了解群众对户证办理中心的意见和建议，中心向来办事的群众发放了《宣武分局户证办理中心群众意见反馈调查表》。一个月后，中心又召开了座谈会，征求了群众意见。调查表显示：总满意率为97.7%。其中非常满意的占93.5%，较满意的占4.2%，不满意的占2.3%；办公环境、服务态度、办事质量等三项总满意率为99.6%，非常满意的占96.4%，较满意的占3.2%；不满意的占0.4%；办理速度和方便群众两项总满意率分别为96.9%和96.5%，认为办理速度低和集中办理不方便的分别占3.1%和3.5%。 笔者现在就拿着一沓子调查表，因为上面满是滚烫滚烫的话语，因此我确认对宣武区老百姓来说，倘若来这里办事，应该是一次真正的阳光之旅。 就在本章快结束的时候，2001年9月11日，新华社又播发了一条新消息：鞍山开办政府服务超市，文章这样写道： 往日清静、整洁的鞍山市人民会堂，近两个月变得热闹起来。原来被老百姓称为政府服务超市的鞍山市投资服务和办证办照中心（以下简称中心？，在这里楼大厅开办起来。如今人民大会堂仍然整洁明亮，但已经告别了过去的清静，到这里办事的人员、车辆整天来来往往，好不热闹。 鞍山市市长张杰辉向记者介绍，开设中心是鞍山市政府转变机关作风、改善服务的一大举措，中心将市政府所属的39个行政部门的390多项审批办事权限，集中到办事大厅，为外商和全体市民提供一站式公开服务。据了解，政府这种廉洁、高效、便民的工作作风，已经引起社会各方面的关注和好评，许多群众评价说，昔日官员正向服务员转变。 到交警窗口办理驾驶证的牛成柱告诉记者：以前办年审，要花大半天时间到市郊的驾管科去，来回光过桥费就得20多元，现在到中心，十几分钟工夫就办完了。据交警窗口工作人员张玉清介绍，近来每天能办完两三百人，效率成倍提高。 中心要求，属程序性审批只要手续齐全，当时就要办完，如果需要论证或现场查看的，则由办事窗口或中心协调处负责协调，限时办完，把办事程序消化在政府内部，不推给企业或群众。中心还要求一口清，就是一次必须把企业办证照所需要的附件全部讲清楚，避免让办事人一趟又一趟来回跑，所以每个窗口都摆放有告知单，各项要求写得一清二楚，既宣传了政策，也方便了办事人。 据介绍，中心正式运行两个多月来已受理各项业务1.8万项，接待咨询7600多人次。 看来，不管是何种热线，也不管是何种方式，它的作用的最终结果是：一个廉洁高效勤政为民的浪潮正在政府部门悄悄涌动，昔日的官员正向服务员方向快速转变，这正是110们所起到的巨大作用。