Chapter 38 37. The classic of the meeting

Because of the flight delay the night before, Lala didn't get home until after 1:00 in the morning, and woke up at 8:00 in the morning.Lala was thinking about Li Kun, drank a glass of milk indiscriminately, and went out.When she rushed back to the office, she saw that Chen Feng had arrived first and was talking with Li Kun. Lala knocked on the door and went in to say hello to the two.Li Kun's eyes were blue, and he obviously didn't sleep well. Seeing Lala coming in, he quickly got up and gave up his seat. Seeing Li Kun's embarrassed and disappointed look, Lala smiled and said comfortingly: "Li Kun, you don't have to put too much pressure on yourself. It's not surprising that the new manager encounters such a thing. In the first half year, he came here like this. of."

Chen Feng also said: "Li Kun, you can decide whether to attend or not to attend the afternoon meeting." His tone was quite considerate. Ever since he found out about this the day before, Li Kun was under a lot of pressure, anxious and worried. He doesn't know what opinions and conclusions the higher-ups will have. Do they think he is not capable enough to be a good manager? Yao Yang must be waiting to see him make a fool of himself. Who is instigating everyone? What made him most uncomfortable was that everyone in the group, including Su Qianchang, signed the letter to Chen Feng, and he was alone without even a single supporter!

Li Kun thought repeatedly the night before: How much opinion can Su Qianchang have on him?In order to lead Su Qianchang well, for a year and a half, he, Li Kun, has put his heart and soul out, said what should be said and what should not be said, wishing he could teach her everything he knows, even for his own niece. That's it. He would rather believe that Su Qianchang had to follow the crowd because he was coerced by other sales representatives.But why didn't she give him a breath?Just like what Lu Qiubai did, at least it could give him a little comfort in his heart. At this moment, when Li Kun saw that Chen Feng and Lala were friendly to him, and he didn't mean to blame him, he felt relieved, but he couldn't help but feel a burst of soreness rolling in his throat, calmed down his emotions, and said: "I think, the problem After all, I have to face it, so I'd better go to the meeting with you. Moreover, I hope that I will notify everyone of the meeting by myself."

Chen Feng said: "That's good, then you can spend ten minutes to have a simple communication with them." Lala reminded: "Li Kun, I suggest that you listen to the meeting in the afternoon, and don't let yourself stand on the opposite side of the sales representatives. Even if you hear very unacceptable remarks, you can record them first and clarify them later. , don’t get into a quarrel on the spot. It’s better to go to the meeting with the mentality of understanding the problem, don’t you really want to know why they have such big emotions?” Li Kun nodded and promised: "Boss, Lala, don't worry. I will definitely listen carefully. I really want to know what the problem is. You two understand me. I just want to do my job well. I really didn't expect this to happen." He felt sad for a while, and couldn't continue.

Chen Feng said: "Don't think so much for now, you will know what everyone is thinking in the meeting in the afternoon, and you will know how to prescribe the right medicine in the future." Li Kun got up and said, "Then I'll go out first, to cause trouble for the leader." Both smiled and said no problem. As soon as Li Kun went out, Chen Feng smiled and said: "You still can comfort people, I see that as soon as you came in and said those few words, his eyes immediately turned red." Lala said, "I think you are very kind to him." Chen Feng made it clear: "At the meeting in the afternoon, let's find out what's wrong with Li Kun—in any case, as long as he doesn't have major problems of principle, in the general direction, I will definitely support the manager of the community, even if he turns around and shuts him down. Come and scold him to death."

Lala agreed and said: "That's right, Li Kun worked so hard, he should be given a chance to grow up. To be honest, I just read the letter from the salesman to you. Did you notice that there are four words in 'group dialogue'?" The words are also marked with an emphasis, which makes people uncomfortable and seems a bit aggressive-this is not the tone that should be used to reflect the problem, and it is not a negotiation." Chen Feng also pointed to the channel: "There is also this sentence, 'We require a manager who respects us', this is what it says! In a company like ours, the manager is appointed, not elected. According to their concept, it is not a success. Run for election!"

Lala leaned over and smiled: "Really, it's like the US presidential election. How can you think of yourself as a voter? If you change the order of the words, 'We ask the manager to respect us', it makes sense." Chen Feng nodded and said: "The salesmen are still young after all, and they don't understand the situation. Even if Li Kun made a big mistake, it is impossible for the people below to decide whether to change the manager or not." After Chen Feng finished speaking, he coughed a few times.Lala heard that his voice was obviously hoarse and his complexion was not very good, so she asked with concern: "How is your health? Is it important?"

Chen Feng waved his hands and said, "It's nothing, just a sore throat, and I've already taken medicine." Lala thought for a while and said, "Why don't I chair the meeting this afternoon? I'm HR. It's easy to maintain a neutral position. It's more convenient for you to talk." Chen Feng nodded wearily and said, "That would be the best. I wanted to take sick leave today, but Li Kun's matter can't be delayed. I don't feel relieved if I don't handle it well." Lala understands Chen Feng's mood very well, although he seems to appease Li Kun on the surface, he must still feel that this is not a small matter in his heart.

Before 4:30 in the afternoon, the salesmen returned to the company one after another. After Li Kun had a brief communication with everyone for ten minutes, Chen Fengcai and Lala walked into the meeting room together. As soon as Lala entered the conference room, she felt that there was a problem with the seat position: in the center of the conference room was a rectangular conference table for 18 people, and 8 sales representatives sat next to each other on one side of the conference table, and Li Kun was alone. Sitting alone on the other side of the conference table facing the crowd.This way of sitting seems to further imply the confrontation between Li Kun and the salesmen, the air is filled with embarrassment, and most of the faces are ready to fight.

Lala thought, if she were Li Kun instead, she would rather choose to sit on the side of the conference table. Lala and Chen Feng sat down next to Li Kun, and as soon as they greeted everyone, Yao Yang pointed to a letter on the table and rushed to say: "This is a request from all of us, please read it through the leader." Lala and Chen Feng exchanged glances, looked at Yao Yang with a smile on their faces and said, "Yao Yang, are you recommended to be the representative today?" Yao Yang regretted that he acted a little too fast. Just as he was waiting for an explanation, a young salesman jumped up and said, "The letter was written by everyone, and everyone participated. This is the intention of all of us, and there is no need to appoint a representative."

Chen Feng took the letter printed on A4 paper that Yao Yang handed him. At the bottom, there were autographs of each salesman, and the black and blue ink pen signatures with different handwriting endowed the letter with a kind of power of attorney. The meaning of legal documents of the class. Chen Feng glanced quickly, and handed the letter to Lala without comment. Lala looked down, and the content of the letter was similar to what she saw in Chen Feng's office in the morning. When Lala raised her face again, everyone saw that her smile just now had disappeared and was replaced by a serious face.She said unhurriedly: "Let's talk about the purpose of the meeting first. Please come to this meeting today because Chen Feng has received letters from you and hopes to reflect your opinions on Li Kun's management. DB has always encouraged direct communication. I will listen carefully to everyone's opinions. It is normal to have different opinions at work - the purpose of the meeting is to solve problems and create a pleasant working environment in order to do a better job. You can rest assured that there will be no bad luck, as long as you It’s about expressing opinions truthfully and in good faith.” Lala bites the word "goodwill" very hard. No one is stupid, and everyone knows that among the bunch of scenes in her opening remarks, only the word "goodwill" is the key point, implying a warning. Two young salesmen looked at Yao Yang, as if asking whether to speak, Yao Yang pretended not to see their eyes, and sat there without moving. Lala saw the expressions of these people, and said calmly: "Today's meeting is expected to last about an hour. Later, we will spend 10 minutes to determine the problems that need to be solved, and discuss in the middle 40 minutes. The solution is to make a summary in the last 10 minutes, and if there is really not enough time, it will be extended for another 15 minutes." At this point, Lala paused for a while, as if giving the participants a little time to filter the information. Everyone listened to her attentively, and no one interrupted, so she continued: "I have a process proposal: In order to avoid digressing , Now I will send each of you a self-written note. Please write down three things that you think are the biggest problems in Li Kun's management or make you feel the most uncomfortable. Not too many, just three. No need to sign, the purpose of anonymity It is to ensure that everyone speaks the truth with confidence, and expresses their opinions independently without being influenced by others. Five minutes later, I collected everyone’s notes, and Manager Chen didn’t handle them—everyone knows, but I don’t know Everyone’s handwriting, and Manager Chen may recognize some people’s handwriting—then everyone will circle the three most intersecting issues among these issues and have a focused discussion. Once I determine which three items to discuss today, I will immediately destroy all of them on the spot. A note. Let’s see, is this okay?” Lala was prepared for someone to come out and say why the "three rules" should be restricted, but no one questioned this point. Two people adjusted their sitting positions uncomfortably and seemed to have something to say, but in the end they chose to remain silent: Lala then continued Said: "We need someone to take the minutes of the meeting." She looked around and saw that no one volunteered, so she nodded and said: "Or, Su Qianchang, you can come." The note was quickly handed back to Lala, and Lu Qiubai volunteered, "I'll help Lala vote." Lala read the contents of the note one by one, and Lu Qiuzi wrote on the whiteboard. The final results were clear at a glance, arranged in descending order of the number of votes received, and the questions mainly focused on three issues: fees, indicators, and participation in group affairs. Lala asked for opinions: "Let's take a look, do you agree that these three are the most important issues?" Everyone agreed.Lala looked at Chen Feng again, and he nodded in agreement. Lala said: "Okay, then I will tear up these eight notes!" After that, she tore up all the notes neatly and threw them directly into the trash can. Lara said: "Now, please express your opinions on these three items." The salesmen had held two small meetings in private before, and they made a list of Li Kun's problems, and they were going to list the problems one by one, so that the higher-ups could figure it out.They even have a division of labor.At the meeting, whoever speaks first will speak second, whichever one you say, he will explain which one. But the salesmen didn't expect that when Du Lala came up, he asked everyone to write notes back to back, circle the three most important questions in the answers they provided, and stipulated that only these three questions should be discussed-this way, including Yao Yang's Inside, they were a little flustered, firstly, their planned train of thought was disrupted, and secondly, they couldn't figure out what Chen Feng and Du Lala's hole cards were. Everyone has a selfish side. Even young people know how to protect themselves properly. Salesmen look at me and I look at you. No one speaks for a while. Chen Feng's throat hurt even worse. He waited until no one spoke, and said in a low tone: "Now is to give everyone a communication platform to fully express their personal opinions. If you have any ideas, you can put them on the table Discussion; if Qi Shu-Qi Shu-Qi Shu doesn't say it out, or say it behind your back, the company will treat your opinion as if it doesn't exist." Lala followed with a smile and said: "Who wants to speak first? As you said, it is the will of 'all' to hold this meeting. It is the same to speak first and then to speak. No one really wants to speak first, so let's go from left to right, one by one. It’s also a way to go round.” Su Qianchang cleared her throat suddenly, summoned up her courage and said, "How about, let me talk first." At that moment, Lala caught a glimpse of a complex expression in Li Kun's eyes, and his expression was very nervous.Lala understands Li Kun's feelings very well: he has led the newcomers for a year and a half wholeheartedly, and now he takes the lead in criticizing himself, comparing his heart with his heart, and the feeling in it makes it difficult for anyone to change. Li Kun really didn't expect that it would be Su Qianchang who fired at the beginning, and this gave him another blow. He involuntarily opened his eyes wide and looked at Su Qianchang, waiting for her to reveal the answer: What did he, Li Kun, do wrong? This made Su Qianchang swing a knife and turn against him without saying a single word of greeting, and made Li Kun embarrass himself in front of everyone. Su Qianchang’s idea is that people should not do secret things. Since everyone has sat in the venue, they have already expressed their attitude by not speaking, so they simply said it openly: “Every month, Manager Li will talk to me first. , How much can I get that month, we will discuss the investment plan, I also strictly follow the plan and instructions, but when the reimbursement comes at the end of the month, he always inquires about my expenses in detail , even a very, very small number—this made me feel very uncomfortable, and felt that he was guarding me like a thief. Since I was a child, I have always been educated to be honest, and honesty is my basic creed. That cross-examination really made me feel very disrespected." Su Qian sang and said, her face was full of grievances.Lala avoided her feeling of grievance, and instead of comforting her, she asked her directly: "You mentioned 'very small number', can you give me an idea, how small is it?" Su Qian sang, "Like two hundred yuan for meals." Lala nodded and asked others: "About the cost, does anyone have anything to add?" Lu Qiubai raised his hand to signal that he was going to speak, and when Lala nodded to him, he stood up and nodded as if greeting everyone first, then smiled and said: "I hope the manager can properly authorize the management. Let’s make it clear how many indicators you want me to do, and how much money to do. After the fees and indicators are set at the beginning of the month, I don’t think the manager needs to be too careful. Now we have to call Li for instructions when we spend a little money Manager, sometimes, Manager Li, you may be too busy to answer the phone for a long time. Let us treat guests to save face! Everyone knows that it is not easy to serve guests nowadays, right? If he hesitates or moves slowly, he will think that we are not sensible, and he will change his face when he says it. Moreover, if we don’t Go, the competitors are waiting to squeeze in every minute." The content of his speech was naturally an opinion, but his tone was more like a peacemaker trying to smooth things over. Chen Feng said: "At the beginning of the month, you all made an expense plan. Of course, a plan is a plan after all, and it is impossible to take into account all possibilities. For some unexpected small expenses, you set a plan according to the nature and category of expenses. The amount, within the agreed amount, the sales representative can be independent. Will this solve your problem?" Everyone agreed with Chen Feng's approach, Lala turned to Li Kun: "Li Kun, what do you think?" In fact, as soon as Su Qianchang spoke, Li Kun was so angry that he wanted to fight back, but Chen Feng and Lala had explained to him in advance that listening should be the main thing at the meeting, and there should be no disputes on the spot, so he had to hold back and listen to Lala. Asking his opinion, he quickly leaned forward facing Chen Feng and said, "Well, Manager Chen, a single fee can add up to a lot, and I'm afraid that the final total will get out of control." When Li Kun spoke, he lowered his voice subconsciously, and he hesitated a bit when he spoke. In fact, this was unnecessary. The table was full of people, so even if you bite your ears, it is difficult to escape other people's ears. Chen Feng didn't like Li Kun's actions in his heart, and he was a little impatient with his concerns. He thought it was too rigid and petty: the monthly quota was fixed, the total amount of expenses was also fixed, and the expense plan at the beginning of the month was thoughtful. At this point, the bulk of the expenses are under control, and the rest of the flexibility, as long as it complies with the company's business code of conduct and financial system, and everyone clarifies the rules of the game, what big mistakes can there be?If anyone has something to do, he will be responsible for it himself! In Chen Feng's view, as a manager, the most important thing is to control the business, don't look back and spend the money without making the target, that's all!How to ensure the matching of input and output is the place where the manager should spend his time. As long as the general direction of the sales representative's investment is right, there is no need to manage the small areas too carefully, otherwise the sales representative will feel uncomfortable and the manager's energy will be affected. Seeing Chen Feng's moodiness, Lala immediately guessed that he thought Li Kun was too careful, but Lala felt that Li Kun's concerns also had his reasons, so she smoothed things over and said: "I don't know whether it is appropriate to make a suggestion, except In addition to pre-determining the amount of a single fee, according to the progress of the target, limit the proportion of small fees in the current month on a weekly basis—this way, you can avoid the risk of spending all the money but not completing the target.” Lala's suggestion basically relieved Li Kun's worries, and he immediately said, "This method is fine, and I have no problem." But the salesmen were reluctant. They felt that it would be too troublesome to complete the indicators once a week, so everyone Coyly unwilling to readily agree. Upon seeing this, Chen Feng said: "Everyone can't just seek their own convenience, management is to control, it is impossible to follow everyone's wishes, after all, this is work, democracy is the main thing, discipline is more important, otherwise it is not a mess? Do you have any opinions? It can be mentioned, but the manager may adopt it, or may not adopt it—in this way, either maintain the status quo of expense management, or complete the progress of the indicators every two weeks, and you will go back to the group meeting to discuss and decide independently, and choose one of the two. "When he spoke, his tone was very calm, and at the same time, it made people feel that his position was very tough. As soon as Lu Qiubai heard it, he fully understood Chen Feng's bottom line—the boss wanted to correct the inappropriateness of the manager of the community, and he didn't like the idea that everyone could tell the manager what to do—he immediately expressed his position and said: "My personal opinion is up to you." Manager Li should set an amount that we can decide on our own, and we don’t need to go to the group meeting to discuss it anymore, and everyone checks the progress of the indicators every two weeks, and uses this as a basis to control the accumulation of small expenses.” Chen Feng nodded slightly to Lu Qiubai's understanding to show his approval. Lala asked everyone for their opinions: "How is it? Are you satisfied with this proposal?" Su Qianchang noticed that Lala suggested to "check the progress of the indicators once a week", but after everyone did not agree, Chen Feng changed "every week" to "every two weeks".She didn't know that the reason why Chen Feng backed down was not because the sales representatives disagreed, but because he himself felt that "weekly" was a bit troublesome-Su Qianchang felt that as long as the sales representatives were not satisfied, the manager's behavior had to be changed. The misinterpretation of Chen Feng made Su Qianchang's confidence even more inflated. Listening to Lala asking everyone's opinions, she was about to express that she was not completely satisfied, but she was surprised to hear the word "satisfaction" coming from Yao Yang's mouth. After saying it, Su Qianchang hesitated instinctively, and finally expressed his satisfaction with everyone sincerely. Having worked in sales at DB for a year and a half, Su Qianchang still learned how to make a sincere and low-key attitude. The meeting discusses the next question, about indicators. Chen Feng and Lala listened to the speeches of two more people before they figured it out. It turned out that it wasn't that everyone thought Li Kun's allocation was unfair, but that he refused to tell everyone in advance what the target for the month was, so the salesmen had to be deceived every month. Do it first, and Li Kun will reveal the answer near the end of the month. Chen Feng was very surprised, because Li Kun had participated in Li Kun's group meeting in the first month of his tenure to see how he allocated indicators and expenses. I agree very much, but I didn't expect Li Kun to change it to a black box operation later. Li Kun explained to Chen Feng embarrassingly: "I also let everyone know the indicators at the end of each month. The purpose of doing this is to better control the overall situation." Lala couldn't figure out what Li Kun's "full control" meant, and it wasn't easy to ask on the spot, so she made a mark, and was going to ask Li Kun again in private. Chen Feng pondered for a while and said: "Each manager has his own working method. I know that in DB, there are indeed a small number of managers who do not disclose their indicators and expenses. My approach is to disclose the indicators and fees.” His statement is actually asking Li Kun to disclose the indicators. Li Kun quickly said that there is no problem, and he will announce the indicators and expenses for the next month at the end of every month. The sales representatives breathed a sigh of relief when they heard this, and they no longer have to guess how many monthly tasks are. The last question is about participation in group affairs. A salesman named Ma Hong said: "Sometimes we have some different ideas from Manager Li - after all, we are on the front line and know some specific situations better than the manager - but Manager Li probably won't listen to any differences. Opinions, big and small things, everything must be done according to his wishes. In this way, the sales representative has no subjective initiative at all, just like a marionette in the hands of the manager. Two months ago, I had an activity that did not follow Manager Li’s wishes Yes, after the incident, Manager Li quickly changed the area for me. That’s not counting. Regarding the area I’m in charge of, Manager Li used to contact me directly. Yao Yang told me, especially about the two big events of this month. Last Monday, I couldn't hold back anymore and made several phone calls to find Manager Li. In the end, Manager Li simply asked me to contact Yao if I had any questions. Yang hung up the phone and spoke in a cold tone, which made me very depressed. At that time, I asked Yao Yang why you brought me to hold an event. Yao Yang said that she did not know why Manager Li made such an arrangement. Since Manager Li has told her that it is not good for her, I will not do it." Ma Hongyue became more excited when he spoke, and he paused for a while before continuing: "Yao Yang is a senior sales representative, and I am also a senior sales representative. Why is my work not managed by a manager, but by a colleague who is at the same level as me? I think This is repairing me in disguise! To put it bluntly, it’s because I didn’t do what Manager Li wanted because of a small matter! Doesn’t the company’s culture emphasize tolerance and encourage inclusiveness? Does Manager Li’s behavior conform to the company’s values?” Ma When Hong said the last sentence, he was obviously questioning Li Kun, and it seemed that Ma Hong himself was very angry. Facing Ma Hong's aggressive questioning, Li Kun finally couldn't hold back anymore. He raised his hands to Chen Feng and Lala and said, "Can I clarify?" Lala nodded, and at the same time gave Li Kun a warning look.Li Kun tried to keep his tone as calm as possible and said to Ma Hong: "Let's talk about changing regions first. This was agreed with Manager Chen in advance, and it was decided before the event you mentioned. I can guarantee that I will tell you It's not related." Ma Hong immediately countered and said, "Even if Boss Chen agreed, it was you who suggested it to Boss Chen. Otherwise, I did a good job in Tian Ye, why would I have to change the area as soon as I got your hands?" Chen Feng said calmly: "I agree with this matter. Now the manager of this group is either Tian Ye or Li Kun, and each manager has his own business ideas. As the community manager, Li Kun has to deal with this One group is responsible for the performance, and it is very normal for him to suggest transfers to the sales representative’s area. If I have to arrange the transfer of each group, then there is no need for a district manager.” When he said this, Ma Hong immediately realized that he had gone too far in speaking to Li Kun, the manager of the community, in a questioning tone. Although he didn't say anything, his face was obviously restrained. Seeing Chen Feng supporting him, Li Kun felt very happy and relieved his excitement. He continued to explain to Ma Hong: "After that event, I didn't let Yao Yang take care of you, it's just that this month you The two major activities in the plan were just done in Yao Yang’s area recently. She has experience and understands what problems may be encountered. I told her to share my experience with you in advance, and I also told her about the arrangement The reason. You called me that day, because I was in a meeting with a client and it was not convenient for me to talk to you, so I asked you to call Yao Yang directly." Lala suddenly said: "I'm sorry, just interrupt——Yao Yang, when Li Kun told you to share your experience with Ma Hong, he told you the reason for such an arrangement, do you understand what Li Kun meant?" Yao Yang was watching the excitement between Ma Hong and Li Kun without saying a word, when Lala called her name suddenly, she was startled, and subconsciously avoided Lala's gaze, but caught a glimpse of Chen Feng's serious eyes looking at him. For herself, she knew she couldn't lie, so she hesitated, and finally tapped her chin with a slightly uncomfortable expression. Ma Hong was deeply surprised when he saw it, and several young salesmen were also surprised. Lala immediately said to Yao Yang: "Then you tell Ma Hong that you don't know why Manager Li made such an arrangement. There is something wrong. Yes. ?" Ma Hong subconsciously nodded on Yao Yang's behalf, and Lala didn't need Yao Yang's answer. She turned her head and said to Li Kun: "Li Kun, this happened after you changed the area for Ma Hong. Hong is a bit unhappy about switching areas. In such a situation, it is recommended that you take the initiative to explain clearly to Ma Hong, rather than a third party to convey it. First, to avoid deepening misunderstandings, and second, to let Ma Hong Feel better." Ma Hong muttered: "That's what I mean." Li Kun also accepted. Lala asked everyone, who still wants to speak about the participation in group affairs?Originally, Su Qian had something to say after singing a few songs, but he felt that the lethality might not be more serious than Ma Hong's series of bursts, and everyone was a little surprised by Yao Yang's actions, so no one made any additions. Lala laughed and said, "Then I suggest that you both strengthen communication in the future, so as to eliminate misunderstandings and discover more good ideas. Li Kun, you might as well take the lead." Li Kun nodded again and again: "It should be. In fact, I am very grateful to Ma Hong. If he hadn't spoken his mind today, I really haven't realized the seriousness of the problem. I will work hard in the future, and please remind everyone Me, let's do the group work well together." Li Kun's tone of voice was very sincere, and everyone felt that even if they couldn't tell how many of them were convinced, they were at least very humble. Su Qianchang waited for a few others, from which she felt the pride of the winner and the willingness to take advantage of the victory to pursue the pursuit, and a mature man like Lu Qiubai knew in his heart that the manager should just let it go if he made such a low voice. So Lu Qiubai took the lead and said that it is right to cooperate with the manager's work, and let the leader bother, so the salesmen followed suit saying "the leader bothers", and Yao Yang forced himself to smile. Lala concluded: "First, with regard to expenses, firstly, Li Kun determines the independent limit of sales representatives according to the category of expenses, and secondly, in order to control the matching of input and output, the progress of indicators will be checked every two weeks in the future. Control the total amount of small expenses - As for the ratio between the target progress and the expenses, you will discuss and determine it in a group meeting within this week. Su Qiansong is responsible for sending the results of the group meeting to Manager Chen and everyone on Friday. Everyone Still have questions about that?" Su Qianchang suddenly said: "Is the limit for small expenses set by Manager Li, or should it be discussed and decided at the group meeting?" Li Kun looked at Chen Feng and Lala uncomfortably.Chen Feng smiled and said: "About this point, Lu Qiubai said his opinion just now, and I think it is very right. This is up to Li Kun to decide, and there is no need to bring everything to the group meeting for discussion, the manager You have to make some decisions." Su Qiansang touched Chen Feng's soft nails, and immediately opened her eyes wide in a classic serious listening gesture, nodded to her regional manager obediently, and said "Oh, yes". Lala smiled and asked Su Qianchang: "Qianchang, do you understand? Managers have the status of managers. They need to listen and make decisions." As Lala spoke, she looked around the audience with a smile, Su Qianchang hurriedly said, "Oh, yes, Lala, I understand." Looking at it, Chen Feng felt that Lala had grown a lot more sophisticated. Whenever he wanted to blame someone, he would smile, and his tone was gentler than ever. Lala then concluded: "The second point, regarding the indicators, every month from now on, Li Kun will announce the indicators for the next month. Everyone has expressed satisfaction with this just now. Su Qianchang, have you also recorded it?" After Su Qianchang nodded to confirm, Lala said: "The last one is actually a communication issue. One is to have the awareness of communication, and the other is to have the 'sincerity' of communication. Communication is to talk and listen, and it is two-way. Yes. You might as well discuss the communication system of a group affairs in the group meeting. My former boss, Liszt, told me that he was willing to ask his subordinates for their ideas when he encountered problems, because the subordinates were responsible for the scope, may be better than the boss; on the other hand, the manager is a manager, he needs to make decisions, otherwise he is not worthy of being the manager.” Li Kunlian said "yes, yes".Lu Qiubai also said, "Lala is right, we all understand." Lala knew that Yao Yang was probably not feeling well, so she deliberately asked with a smile, "Yao Yang, let me tell you what you think." Yao Yang froze for a moment, sat up straight and said carefully, "Thank you very much for the leader who took the time to care about our group. I think everyone is very smart and has his own judgment. Today our group can be so Sitting together in this room shows that Li Kun's management problems must be typical and universal, otherwise who would have the power to tie the hearts of eight people to a rope?" She said here a bit I couldn't go on, and I didn't know what to say anymore. Lala waited for a while, and seeing that Yao Yang had no other excuses, she said, "Yao Yang, you are right, otherwise we wouldn't have such a special meeting today to solve the problem, right? Everyone is very busy, but Issues of representativeness and universality are definitely worth our time to resolve. So, do you accept the outcome of the meeting?" Yao Yang nodded, and said, "The last one is a soft solution, and it still depends on the future implementation." Chen Feng promised: "We won't think everything will be fine just because we had a meeting today. In the future, I and HR will continue to pay attention to and follow up the situation of your group. Let's make a follow-up time now. By the end of this month In your group meeting, you need to allocate resources and indicators. Let me know two days in advance, and I will listen in. Li Kun, think about what you need my support for, and communicate with me separately.” Lala then concluded with a few words of conciliation sincerely: "Managers are also human beings who make mistakes. Every new manager has a process of growth. Li Kun needs everyone's help. Li Kun's hard work is obvious to all. One person can do a lot. Seeing his dedication, it is conceivable that he has paid a lot behind the scenes, and I personally respect him. I heard from Chen Feng that the indicators of your group have been completed very well. It is not easy, and everyone is worthy of pride, including the manager Dedication is also inseparable from the efforts of each of you. While everyone is here, congratulations, thank you for your hard work. Your sales department has done a good job, and our SUPPORTING FUNCTION (referring to various functional departments that support core business) today's year-end bonus okay." Lala turned around and asked Chen Feng if he would say a few words to everyone before the meeting, and Chen Feng teased: "No, you have already said what I want to say for me, it is better than me, everyone is more willing to listen to you .In short, I hope your team will maintain morale and maintain a good momentum of growth.” Chen Feng’s few words of ridicule made the young sales representatives smile genuinely, Li Kun seized the opportunity and led everyone to “Thank you again Leaders worry." Most people thought that the problem was solved, and Chen Feng and Lala finally said a few words of encouragement and relaxation, and the meeting ended happily. Chen Feng and Lala returned to Chen Feng's office, they closed the door, and Lala immediately asked, "How do you feel?" Chen Feng praised: "Well hosted, it can be called a classic of the meeting, 0PEN (opening remarks), CLARIFY (clarify points of view), DEVELOP (expand discussion), FA CILITATE (promote consensus), to CLOSE (summary), very whole." Lala couldn't laugh or cry and said, "I didn't ask you this." Chen Feng said with a weary look: "It seems that the cause of the incident is not a big problem. On Li Kun's side, the bulk of the expenses were paid according to the plan, and there is not much money left in the odds and ends, and there is a 'code of conduct' and the financial system constraints, where can there be mistakes? He insists on digging into the details, which is too horny. If he has the strength, he might as well do more business for me; It has to be stricter, but it won’t feel uncomfortable to the point of rebellion, because Li Kun’s business control is relatively strong. According to his thinking, their group’s business is doing well, and people in this group get more bonuses than other groups. Gao, that’s all right, why did they make such a big battle——Both sides seem to be exaggerating a bit.” Lala said: "If I were the manager, I would have to be more strict, so what? As long as my principles and ideas for allocating expenses are fair and fair, that's fine. There is a reason for managers not to authorize." Chen Feng pondered and said: "Li Kun may be a little too careful in unnecessary places." Lala said: "Then remind him. The salesman at the meeting today spoke too much. The superior is the superior, and the subordinate is the subordinate. Now it's hard to say who made the mistake, it's just that the views are different. ，你看马洪，简直就是在当众质问李坤嘛。” 陈丰说：“马洪是过了点，但也说明李坤的个人威望不够。” 拉拉说：“威望的建立需要过程。况且，小区经理就算犯错，自有大区经理管教，哪里轮到做下属的指手画脚了。你有没有注意到苏浅唱今天的表现？” 陈丰说：“苏浅唱看来比较自我，是典型的八十后。看外表她挺乖巧，平时总是未曾开口先带笑，这个习惯有人缘呀，对了，就像你现在一样。她是天生使然，你是专业使然。” 拉拉说：“我就当你这是夸我吧。要我说，苏浅唱太不考虑李坤的感受了，就算有再大的不满，她可以换一个方式来表达吧，我看李坤今天挺受伤的，他爱面子。” 陈丰说：“大男人，不会那么脆弱，苏浅唱今天说话还好吧，没有马洪那么冲。从另一个角度讲，她这样的个性属于攻击力强的类型，做销售能培养成一把好手。” 拉拉不以为然，脱口而出反驳道：“将心比心，田野忽然要走，事先一点口风也没透给你，你什么滋味呢？” 陈丰有点尴尬，直爽承认道：“你怎么可以这么对我？了解我的痛处，然后往我伤口上撒盐。” 拉拉其实话一出口就后悔了，她赶紧双手合十连连道歉道：“对不起，对不起，说错话了，请你原谅我吧。这不都不是外人，说话就随便了。” 陈丰挥挥手表示原谅：“好啦好啦，你都说了'不是外人'，我想计较也没得计较了。” 拉拉端详了一下陈丰的气色说：“我看你精神确实不好，休两天得了。这个事情后续要不要我跟一跟，你有啥交代的？给我一个用实际行动表达歉意的机会？” 陈丰感叹道：“老实说，这个事情还真是出乎我的意料。我看李坤勤勤恳恳，指标也完成得不错，没想到他搞得下面这帮人全反了。今天要不是我们硬压着，我看他自己根本控制不住形势，坦率说，不公开指标的经理不是没有，费用管得比李坤还严的也大有人在，关键人家镇得住——所以还是他的个人威望成问题，我也要检讨，作为直接主管，对李坤的关注和辅导都不够。” 拉拉揶揄道：“嗯嗯，还挺勇于承担责任。那就多辅导辅导李坤吧，别把人家当做完成指标的机器啦。” 陈丰道：“说得真难听，我哪儿有那么势利？再说姚杨，我过去也知道她个性不弱，可没想到她能做出这个事情来。” 拉拉试探道：“那你打算拿姚杨怎么办？” 陈丰苦笑道：“还能怎样！她做生意绝对是把好手，干掉她我还真舍不得。”说话之间，陈丰透出一种无奈，拉拉很理解，要想招个好的销售人才并不容易。 拉拉笑道：“那就留着，要不我回头找她谈谈？该安抚的安抚，不对的地方也要正面和她说清楚，还有苏浅唱。” 陈丰疲倦地搓了搓双颊说：“我确实想休息两天，你要是抽得出时间，就帮忙和姚杨沟通一下，我怕拖过两天她心里不自在，胡思乱想。苏浅唱的问题倒不是个急事儿，她年纪还小，我看她主要是对自己的定位不清，不知道哪些事情轮不到一个做下属的说话。” 拉拉说：“定位不清是首要的，另外，她得学会站在别人的角度考虑问题，不然，她迟早要碰壁。” 两人正说着，陈丰一眼看到李坤在门口的走道上徘徊，显然想进来。陈丰招呼他进来后，李坤先给两人又道了个歉说不好意思自己没做好给领导添麻烦了。拉拉劝他道：“李坤你今天累了吧？不如先好好休息。你老板在生病，让他也早点回家吧，有啥事情都明天再说。” 李坤这才想到陈丰今天还病着，八成是为了自己组里的事情硬挺着。他过意不去地说：“老板真对不起，你赶紧回去休息吧，不好意思。拉拉今天也要多谢你。” 拉拉和陈丰都安抚他说：“没问题，暂时不用想那么多。” ... 这是个阴雨天，一整天，天空厚重得像吸饱了墨的宣纸，没完没了的雨丝淅淅沥沥在风中飘忽个不停，城市显得又冷又湿。 拉拉和陈丰一起走出明亮温暖的写字楼，陈丰这天因为精神不好，没有开车，两人站在马路牙子上等的士。 晚上6点半了，在写字楼集中的街区这个钟点本来就很难打的，加上天气不好，两人等了好半天才抢到一辆的士，拉拉催陈丰先上了。 天已经黑透了，街道两边的路灯撒下橘黄的光芒，扑面而来的冷风吹得人想家。 几辆公车正晃晃悠悠地进站，车边一堆湿漉漉的人推推搡搡地跟着车跑，都想抢个有利地形。 拉拉放弃了打的的打算，信步走向地铁。到处都是行色匆匆的归人，拉拉竖起风衣的领子，夹紧手提包，快步走着。她怅然想起大学里冬天的夜晚，回宿舍的路上，风总是呼啸着掠过树梢，下晚自习的钟声当～～当～～当～～一下一下悠然地传遍校园。 毕业后独自一人来到广州闯荡，不知不觉已经超过十年，拉拉想，过去哪能料想到自己一步一步地会变成今天这样一个人。 和研究生男友分开后，曾经很长一段时间，她总是感到害怕无助，大约是由于出身文科，动手能力不强，她那时会思考一些很奇怪的问题，诸如水管坏了怎么办，电灯泡的更换也是一个困难。奇怪的是，和王伟分开后，她却并不害怕，水管坏了有物业，由于使用名牌灯管，几年也不坏。事实上，和王伟的分开由于没有一个宣布的过程，总让人觉得回不过神来，拉拉似乎不能说服自己相信“分开”已经发生。