Chapter 37 What is professionalism?

The waiters of Haidilao gave the lads in the cooking team of the back kitchen a good name-the members of the Flying Tigers.Passing dishes, as the name suggests, is to deliver the dishes in the kitchen to the guests' tables. To put it bluntly, it is to serve the dishes.Generally, in exquisite restaurants, there are two groups of waiters serving the dishes and taking care of the guests. The waiters who take care of the guests are called the front office waiters. They need more communication skills with the guests; the waiters who pass the dishes need more physical strength. Lao, the passers are almost all young men.

The amount of dishes served in hot pot restaurants is much larger than that of ordinary restaurants, because even if two people eat hot pot, they still have to order five or six dishes.Haidilao's business is better than that of ordinary hot pot restaurants, so the workload of passing dishes is even greater. Dining in Haidilao, there are two scenes that can be watched as entertainment. One is the performance of the noodle master dancing while stretching the noodles, and the other is the race-walking competition where the food passers serve the dishes with both hands. When there are many guests, they even do not hesitate to "foul" , trot all the way.

People who don't understand may ask, what are you running?Isn't it just a delivery, what's so great about being a minute or two late? If you have worked in Haidilao, you will understand why they ran? Customers are queuing outside waiting to send money to Haidilao, they are running to pick up money!Let the guests on the table finish eating quickly, so that those who are waiting outside can eat! Cai Yunxia, ​​a waiter at Xi’an No. 5 Store, described their Flying Tigers in this way: “Our more than 10 young and handsome guys, the most notable feature is that they are as fast as flying and as fierce as tigers. They are all light on their feet and walking like flying. Every meal During peak hours, every table in the lobby is full of customers, and the corridors are bustling with people waiting for seats. Every time I go to the lobby to get things, I am always afraid of bumping into others. But these Flying Tigers members hold a big The tray, filled with vegetables, is raised over the shoulders, at ear level, as light as a swallow, and steady.

"Speaking of which, it is not a day's cold to be frozen three feet. This is the result of their usual hard work. Their kung fu is inseparable from the precepts and deeds of their boss Cai Xinfeng. It is his seriousness, responsibility and passion that drive this flying team. Tiger team. Cai Xinfeng is not only as light as a swallow and as fast as flying, but also has a unique trick - "drilling". Whenever there are too many guests to turn around, he bows and "drills" in less than two seconds. ' to the front. "And their 'fierce as a tiger' does not mean that they are as fierce as a tiger, but to describe their action of wiping the table. I am often closed by them (the Haidilao food passer is also responsible for cleaning the table after the guests have finished eating, they are called "receiver") station) performances attracted.

"Three steps to wipe a table: the first step is to use a table brush, brush it twice, and then wrap the rag around the table, and the residue and leftovers will be wiped away; the second step is to wipe away the water and oil stains in less than 10 seconds; the third step , Shuashuashuashua, a clean white towel circled from the pot ring to the table; the table, which was still dirty just now, looked brand new. In the blink of an eye, the towel turned somersault in the hands of the waiter, and used the other side to fulfill its ultimate mission ——Let the table shine brightly, this time from the edge of the table to the circle of the pot, still so fast, like magic in a flash, a table that can receive guests immediately is ready.

"Many customers laughed when they saw the table they cleaned, and said it was much cleaner than their dining table!" When we studied the case of Haidilao, we found that the workload of these Flying Tigers is huge. They walk no less than 10 kilometers every day, and they have to trot with vegetables when they are busy. Therefore, beriberi is their occupational disease. As the saying goes, a long illness makes a doctor. I am excerpting a method for treating beriberi that was spread by Haidilao employees as follows.Disclaimer in advance: This method has not been medically verified. If someone uses this method for problems, we will not be responsible for it.

Wang Miaohua from the second store in Xi'an introduced his method in detail: "There are not many people who work as food handlers in Haidilao who suffer from athlete's foot. The first step before going to bed every night is to soak our feet, then scratch our feet, and finally apply medicine to sleep. .The next day it started again... "The reason for this is simple. We run for a long time every day, and our feet are easy to wear and tear; and we come back to soak our feet every day, and use the foot basin to infect each other. At first, the swelling and pain turned into itching, and then blisters, and then When it comes down, it will be festered, dry itchy, peeling, and rotten. We will panic, and we will see a doctor when it is serious. Doctors who are greedy for money will say: you need to get an injection to reduce inflammation. In fact, it is completely unnecessary, and the injection is a waste of time and money. .

"Why do I know this? Because I also have a pair of rotten feet, and they always make me dumbfounded, so I tried to find a doctor everywhere. One day, I was enlightened by an unknown junior. He said: Fool, you Try it with toothpaste! "At first, I didn't take it seriously. I tried too many folk remedies for my feet. But later, I was still a dead horse as a living horse doctor. Try it, the effect is amazing! "The specific method is as follows: first soak your feet in hot water, wipe off the water, and then apply toothpaste (be sure to use ordinary toothpaste with white paste, not the transparent one); after 3 minutes, wash it off with water. In this way, you will feel that your feet are refreshed, the swelling will disappear, and the itching will stop, and the effect will be better if you use it continuously! If you persist, you will have the joy of recovering from a long illness and feeling happy.

"Finally, what I want to tell you is: one of the wishes I made on my birthday is to wish each of Haidilao's food handlers have a good pair of feet! Because it is not only hands that change fate, but also hands. foot!" A college classmate of mine went to study in Australia in the 1980s.With only 100 Australian dollars in his pocket after getting off the plane, in order to survive and complete his studies, his first job in Australia was as a restaurant waiter.He has been doing this job for 5 years. In 2000, college classmates gathered in Beijing.He said that his living expenses and tuition fees in the first few years in Australia were paid by the customers of that restaurant.As he spoke, he stood up and performed for the whole class, carrying a plate in one hand and sprinting around to pass the dishes.At that moment, all the students stopped talking.

To be honest, very few people are willing to serve the plate. But fate is impermanent, if you do it, my classmates and Haidilao's passers-by are role models who smile at life! My classmate is from Cantonese, and he has stubbornly inherited the Cantonese culture of not complaining, not favoring others, and doing everything right.Compared with most of his classmates, his money is not too much, and his status is not high.However, he won the respect of his classmates. What is professionalism?It is to do things that you don't like to do better than anyone else!A person with such a spirit, even if you look down on his career, you can't look down on him!