Chapter 36 Haidilao's dormitory head

It is important to standardize restaurants, but good service cannot be standardized.For example, there is no way to standardize a smile. How about a smile that shows a few teeth? Therefore, Zhang Yong believes that the standardization of Haidilao's service should be that every waiter that customers encounter in Haidilao is doing their best to serve and working happily.For example, some waiters are not good at speaking, but they can trot to serve customers; standardization. How to make employees serve with all their heart and work happily?Since employees are also customers, this special group of customers needs special treatment.The employees of Haidilao are all young people who have just left their hometown. They are not very good at taking care of themselves in a strange city.

In order to meet the needs of this group of special customers, Haidilao has a special position - the head of the dormitory.Most of them are held by female workers over 40 years old.Their only duty is to take care of these young workers who have just left home.The employees of Haidilao generally call them Auntie. Dong Xiaoyi from Xi'an No. 3 Store described their aunt in this way: "Good Mom—Aunt Qiu" Which floor are you on, Aunt Qiu?Aunt Qiu, we are back.Whenever I get off work, many people in the dormitory can be heard calling Aunt Qiu.This reminds me of the first sentence I said when I entered the house after school when I was young, where are you, mom?I am back.Haidilao is a big family, and Auntie Qiu is like a mother, caring about our basic necessities of life, food, housing, transportation, joys, sorrows and joys.

Auntie Qiu is not only our dormitory head, but also the head of the labor union of our store. She cleaned our dormitory and folded our beds neatly. Tucked into our bed.She works from dawn to dusk every day.Once I went to a restaurant with a few colleagues for dinner, and it was past one o'clock in the morning when I came back.When we returned to the dormitory, we saw Auntie Qiu waiting for us at the door. Looking at her tired figure, we felt very uncomfortable. When eating, she always prepares our meals in advance and serves us one by one, while she herself eats last.When she is busy at night, she sometimes helps as a waiter, and she is more kind to guests than to her own family.When a customer calls for a waiter, she is always the first to rush to the front.

When we are in trouble, we always talk to her; when we are in trouble, we are also the first to go to her.For a long time, I always wanted to say to her: Mother Qiu, you have worked hard, you are our best mother. In January 2009, a news broke out in Shanghai that made many Haidilao employees feel heavy.Aunt Ni Shuixian, the head of the dormitory of the first store in Shanghai, who has worked in Haidilao for almost 10 years, was diagnosed with advanced lung cancer.The staff at the first store in Shanghai described Aunt Ni in this way: Aunt Ni and another aunt are in charge of the three dormitories in our store.Aunt Ni's work is very heavy, she never complained.No matter how late we come back, she always washes the work clothes we changed every night, and then folds them neatly for us the next day.Whenever the employees leave work late at night, she always cooks hot noodles for everyone; when the employees are sick, she always delivers the meals in person.For the pure water she drank in the dormitory, she always rode a tricycle and brought it back from the store in several barrels.

With the heart of a simple rural mother, she cares for the employees of our first store in Shanghai.Regardless of new employees or old employees, everyone calls her "Ni Niang".Because she loves her employees as her own children. Employee Xiao Chen will never forget the scene. It was a hot summer day. Ni Niang was riding a bicycle with two water buckets hanging on the back of the car and holding one on her chest.Seeing Xiao Chen walking alone on the road, I was afraid that she would not find the dormitory, so I stopped and insisted on taking her along. Like Xiao Chen, many employees who have worked in the first store in Shanghai always go to see Ni Niang when they come back after transferring to other stores.Everyone respects and loves her, not only because she takes care of the lives of the employees, but also because she can enlighten the employees and teach them the principles of life.

Ni Niang is very miserable, her family is poor, her only daughter is not with her, and her husband divorced her for 20 years.Before, Ni Niang had no abnormality in her body, but she started to cough in the past two months. After several persuasion, she agreed to go to a big hospital for examination.After filming, the hospital issued a serious illness notice. Seeing the red eyes of the people around her, Ni Niang knew that she was seriously ill.She used to be reluctant to part with Haidilao's home, and she was unwilling to go back to her hometown in Sichuan, but this time she finally agreed to go back to Jianyang.Her only regret is: "By April next year, I will be able to get the Golden Ingot Award for 10 years of service in Haidilao."

On the second day of her diagnosis, Ni Niang, accompanied by the chairman of the labor union and her daughter, bid farewell to the employees of Shanghai Haidilao and boarded the train back to Sichuan (doctors are not allowed to fly).When the train arrived in Chengdu, the ambulance contacted by the company was already waiting on the platform.At the same time, the company representative sent a gold ingot to Ni Niang to reward her work for more than 15 years. On November 3, Ni Niang passed away.Haidilao paid for Ni Niang's burial.Many Haidilao employees cried when they heard the news, but at the same time they felt relieved for Ni Niang, because Ni Niang has another home.She gave her love to others, and let the employees of Haidilao find this home in other places.

Haidilao's dormitory leaders like Ni Niang have used their actions to let this group of people who have left their homes understand that love is home, and home can persist! Despite being away from home, heavy work and low status, Haidilao employees are lucky compared to their peers! When teaching the case of Haidilao, whenever I mentioned the position of dormitory head, many students would talk about Foxconn's "ten consecutive jumps".They said that if Foxconn had this position, the "continuous jump" might not have happened. In fact, the monthly salary of a dormitory manager is only more than 1,000 yuan.