Chapter 38 that moment i cried

Wan Kaili of Haidilao's seventh store in Beijing is still very excited when describing the opening of their store. She said: "I remember that before our store opened, we wanted to let the nearby Beijing citizens know about this new store, so we formed We set up a promotional team. This promotional team was divided into several groups, and each group delineated its own promotional area. We set off for the designated area before 7 o’clock every day, and we distributed business cards of our store to many people along the way. . "But things didn't go as smoothly as we imagined. Some people threw away their business cards without even looking at them. It's useless even if you explain it well. At this time, I was a little discouraged. But the store manager, Sister Xie, encouraged us , As long as you post it, it will have an effect. However, some customers saw the Haidilao streamer on our body and came to ask us for a business card. This shows that there are still people who pay attention to us, which makes me regain my confidence.

"Two days before the opening, we started to organize a collective parade-style publicity. When we walked to the street, dozens of people shouted together, Haidilao Hot Pot is about to open, Haidilao employees look forward to your visit! "As we shouted loudly, passers-by turned their heads to look at us, and some even applauded us. Later, our voice became louder and louder, and the whole street echoed us, so we also caused trouble. The city management came. They got off several law enforcement vehicles and surrounded us aggressively. We were really scared and didn't know what they were going to do with us.

"At this time, the back hall manager instructed our girls to leave first and hide the promotional materials. The boys stayed and waited for the urban management to deal with them. After a while, they also came over and said that the urban management only confiscated some business cards and told us not to shout slogans. So , we had no choice but to change places. When we left in line, many passers-by encouraged us with applause, and some people said: Why not let the publicity go? At that moment, I did not know why but tears flowed, and several of my colleagues also cried. " People are not moved by the things they are used to. It is normal for waiters from the countryside to be treated impolitely by urban customers, and it is normal for them to be discriminated against and bullied by urban residents.So they were touched when the townspeople occasionally helped them.

Li Xiaomian of the second store in Xi’an also encountered something that moved her from customers in the city. She said: “In those few days, a sense of gratitude echoed in my heart. To be honest, I do a job that even my colleagues and relatives look down on. But a customer showed respect to me, which made me very proud. I am a cleaner, and once I was mopping the floor, the customer was too busy, and the bar asked me to bring 4 bottles of beer to No. 3. "I took it and said to the customer, hello, do you need to open it? "The customer looked at it and said, OK. "But when I was pouring wine for the guest, the guest said, I want Snow Dry Beer, why did you bring me 9 degrees? I looked at the list and found that the wine was wrong. I immediately told the guest, I'm sorry , I'll change it for you right away.

"The customer saw my good attitude, so he said, do you have to pay for this wine yourself? "I said, it's my fault, I should buy it. "The guest said, let's drink this then. "The more polite the guests are, the more uncomfortable I feel. I am a cleaner in the back hall, and I don't know much about the front hall. I ran to the fruit room and brought a large fruit plate for the guests, and wrapped a bag of crispy soybeans. I told them Said, the beer was wrong, sorry. Give this to you. "They were very happy when they left, saying that Haidilao's service is just good.

"At noon the next day, I was passing by table 10 in the lobby with a mop in hand. A young customer waved to me and said, Sister, I'm here again. He looked at me for a moment and said, "You don't know me anymore. You brought me the wrong beer yesterday? "I remembered it all at once, and hurriedly said, I'm sorry about what happened yesterday. "He said, big sister, don't worry about it. "The person next to him said that he ate the Doudou you gave him last night, and he wanted to come to Haidilao all night long. No, today is his friend's birthday, and he brought him here again.

"I kept saying thank you. "His friend said that he was engaged in real estate, and he would be the one to look for when buying a house in the future. "I said: Look at my sister, can you afford a house? He said, why not? Haidilao's business is so good, if you work hard, you will definitely be able to afford it? "That night, I couldn't sleep in the dormitory." Obviously, Li Xiaomian was lucky to meet such a good customer for the first time serving.The waiters of Haidilao may call the customers brothers, sisters, aunts and uncles hundreds of times every day.However, after encountering a guest calling them that just once, they can't sleep.

Why can't she sleep? It is because the guests are treated equally. Many employees of Haidilao have the experience of refusing to accept tips from customers, and Haidilao's internal magazine has also published such deeds.Apparently, Haidilao regards doing good deeds to customers without charging extra remuneration as a good behavior. I brought a friend who used to be a restaurant in Australia to eat at Haidilao, and he was full of praise for Haidilao's service.He wanted to give a tip after the meal, but the Haidilao waiter didn't accept it. He was puzzled.He told me that although there is no tipping habit in Australia, the waiters also expect tips, especially in high-end restaurants.They will be very angry if the guests give too little.When some waiters turned away from the guests, they poured out tips of a few cents along with the leftovers.

So I thought, the waiters do not have dignity, but Haidilao's service is so good, if the waiters are allowed to take tips, will it be somewhat compensated to them?Wouldn't they be too moved to sleep?All people have dignity, and if they are forced to give their dignity, it is only reasonable to pay more. But after thinking about it, there is also a problem. China does not have the habit of tipping. If tipping is encouraged, will Haidilao's service change?