Chapter 33 The village looks at the village, the household looks at the household, and the masses look at the cadres!

Haidilao rarely invites outside teachers to train employees. The reason is very simple. There are very few teachers in China who have worked as waiters.Haidilao has tried to let those who only understand theory and cases to train Haidilao employees, the effect is nowhere near itching.Therefore, most of Haidilao's trainers are internal cadres. Without exception, they have worked as waiters at the grassroots level, and they are excellent waiters; not only that, but their language skills are very strong. Below I will excerpt two paragraphs of Haidilao's cadre training, and I invite readers to take a look at the training effect of Haidilao.

Fang Shuanghua is the assistant manager of Haidilao's Xi'an area. When training the foreman, he said: "The foreman lives and works with the employees every day. The bottom is connected to the employees, and the top is connected to the store manager. It is the glue of the enterprise and plays a very important role. How to be a foreman?I think the saying that "villages look at the village, households look at the household, and the masses look at the cadres" that we rural people often say is a very useful inspiration. "The first duty of a foreman is to play a leading role. The leading role not only means doing the dirty work first when going to work, but also takes the lead in implementing the company's system after get off work. For example, a store manager of ours , During the Chinese New Year party, she solemnly announced to the employees as a discipline that everyone should not get drunk. It turned out that everyone was not drunk, but she was drunk.

"The second duty of a foreman is to care about employees. A good foreman can't just understand caring for employees as taking care of their sickness and caring for their lives. The more important concern is to teach them to live independently, take responsibility, and make continuous progress. If an employee is under your management If you have been an ordinary employee for two consecutive years, then no matter how much you care about her in life, she will not appreciate you afterwards. Why? You have delayed her youth. Either let her improve, or give her up and let her go somewhere else Seeking development, this is the best care for employees. Just like Brother Zhang cares for us, he lets us change our destiny with our hands, which is more effective and longer-lasting than any care.

"The third responsibility is to coordinate and arrange. If a foreman can only take the lead and care for his subordinates, but not coordinate and arrange, then he can only be a model worker. Some of our foremen just don't understand this truth. When there are many customers, they are either serving food or walking around. They are very busy, but some new employees are standing at a loss.Leaders criticize them, they are still wronged.These foremen don't know the reason why ants move. All ants can be busy, but there must be a big ant nearby to coordinate and arrange. " What a Fang Shuanghua, he has a perfect understanding of cadres!It is impossible for someone without actual management experience to say such a thing.

Xie Ying, the manager of the Beijing community, said when talking about employee turnover: "As a manager, we must have a lot of pressure. For me, the most stressful thing for me is the issue of employee turnover, because the catering industry is not easy to recruit. people. "I remember that when we first came to Beijing, many locals repelled us and looked down on us migrant workers who didn't know the rules of the city. In order to change people's impression, we formulated a series of employee behavioral norms, for example, you are not allowed to run a red light when crossing the road, and you are not allowed to step on the road." Lawn, no spitting etc.

"One day, an employee stepped on the lawn. I asked him to review it at the staff meeting, but he refused to review it. In a fit of anger, I made the decision to fire him. After my leader Yuan Huaqiang knew about it, he thought it was wrong. He should be fired, so he communicated with the employee carefully and transferred him to another store. Now this employee has become a 4-year veteran of Haidilao. "This incident made me understand that as a leader, we must be tolerant and not abuse the power in our hands. If this employee is fired by me, not only will Haidilao lose a good employee, but he There will also be a shadow in his heart, and his fate will go another way.

"Now I have dealt with the issue of employee turnover more calmly. Last month, a college student surnamed Wang resigned. I told him: Xiao Wang, I trust you very much, you must tell me the real reason why you left , or I will be very uncomfortable. Because I don't know where I am wrong, or what Haidilao is not doing well. "He finally told me that his father found him a good job in other places. I was happy for him to have a better development prospect, and told him that Haidilao welcomes him back at any time. If he can't buy a ticket, he You can continue to live in the dormitory.

"Through this incident, what I want to share with you is, don't make enemies with employees just because they leave. We need to let the employees who leave also feel grateful to the company. In this way, they will come back when they are desperate, and they will Promote us. We now have many employees who are 'second-timers'. The turnover rate of these employees who have returned to the grass is much lower than that of the first-time employees, because they know that they are still under the sea after walking around outside. Good luck. Therefore, we must take a long-term view in dealing with employee turnover!

"Now I will analyze every employee's resignation, whether it is a normal loss or an abnormal loss, and remind myself whether there is still a fish that slipped through the net-potential loss; where we do not do well, it is a matter of employee treatment, Promotion issues, evaluation issues, colleagues relationship issues, or employees can’t endure hardships. For these issues, we must subdivide them in order to be targeted.” Xie Ying's first job in Haidilao was washing dishes, her second job was serving meals for employees, and her third job was as a waiter. She is now a gold medal community manager of Haidilao in Beijing.I asked other Haidilao cadres: "Why is Xie Ying so capable?" They said: "Xie Ying can train cadres, and many of the store managers she trained are first-level!"

The father of one of my classmates was Liang Bingwen, who died in Beijing in 2010 at the age of 98.This old man is not simple, he studied aircraft manufacturing.During the War of Resistance Against Japan, he served as an interpreter for the American B-29 bombers at the Sichuan Air Force Base. Without his translation, those American planes could not land in China, and they could not bomb the Japanese.After liberation, he successively taught at Tsinghua University and Beihang University. In 1957, he was labeled as a "rightist".One of the reasons is that he said a sentence: "A layman leads an expert, it is not a bureaucracy, it is a dogma."

Now that I am a teacher, I am often invited by companies to give training. When I think of the old man's words, I feel a little guilty.Now, knowing Haidilao's training, I feel even more guilty.