Chapter 25 God helps those who help themselves

Those who can persist in Haidilao are often employees from rural areas, especially those from poor rural areas. Leaving home for the first time is a common feature of these migrant workers.Haidilao has a special policy for these "big boys" who have left their hometowns - to conduct irregular home visits to outstanding employees and management cadres.The purpose of doing this is twofold, one is to greet parents and children on behalf of them, and the other is to understand the family situation of employees. Yang Hua, the manager of Haidilao’s Xi’an area, said when talking about the experience of home visits to employees: “The purpose of home visits is not only to warm the hearts of employees and parents, but also to educate our management. My deepest memory One home visit was to the home of backup manager Zhang Qianzhong, who was in Shangqiu, Shangzhou, Shaanxi. We also had to drop by the homes of three other employees who were also in the same area.

"There are 3 routes to Zhang Qianzhong's house. The first road is on the concrete floor, but two-thirds of the time I walked, because the road was repaired and I couldn't walk; so I chose the second road, but there was a big traffic jam, and I couldn't walk at all. We had no choice but to choose the stone road. Along the way, we got off the car countless times, digging and clearing obstacles, and we were almost there, but we couldn’t make the road. In the end, we had to walk with gifts. Over the mountain, down the mountain; Going down the mountain again; in the afternoon, I finally arrived at Zhang Qianzhong's house.

"There are only five families in the small village. For our arrival, the folks have been waiting for us in the courtyard of Zhang's family. Zhang Qianzhong's grandmother brought out the walnut buns that were steamed yesterday. The grandmother has inconvenient legs and feet, so she specially invited two neighbors to serve us. We cooked a table of meals. We hurriedly finished our meal and left. Zhang Ganzhong’s mother and grandma cried when they sent us away, and I couldn’t help crying too. "Our arrival is a major event in the village. It turns out that this small mountain village has a total of 16 employees working in our Haidilao, with an average of more than 3 people in each family. I did not expect that Haidilao has played such a big role in this small mountain village. !

"After inquiring, these employees were attracted to Haidilao one by one, and all of them are excellent. I believe that it is the difficult living conditions here that temper the hard-working qualities of these employees. "Take Zhang Qianzhong as an example. Although his family is poor, he has no complaints or negative attitude. Instead, he is sunny and full of passion in his work and life. I believe that if they persevere, they will be able to succeed on the Haidilao platform." change destiny. "In addition, this home visit has an unexpected but very important harvest for me. According to the car schedule, it only takes more than an hour from Xi'an to Shangluo, but this is only the time taken by car. Actually, it takes less time to get to the employee's home than to go to Sichuan. There is still more time. To return to Xi'an, these employees have to leave at 3:00 am, walk for 3 hours to the county seat and take a 6:30 long-distance bus, and there is only one bus a day.

"Through this home visit, I realized the meaning of Haidilao's existence. Only when our company is run well can we lead these employees who come out of the mountains to change their destiny. At the same time, I also realized that when I was a store manager, because of my concern for the employees' families I didn’t understand the situation in detail, and there were many mistakes in work. For example, when these employees from Shangluo asked me for 3 days off, I often said arbitrarily, isn’t it just more than an hour’s drive, and 1 day off is enough In fact, it is not enough, even if there are 3 days off, the time to reunite with the family is only 1 day.

"This home visit made me understand that I was wrong, and I want to say sorry to the staff. I now know what it means to stand and talk without back pain." Being able to endure hardship is an advantage of employees from poor areas, but their low educational level is their disadvantage.To change destiny, only hands are not enough. Aunt Wu, who works in the oil dish room of a store in Xi'an, is in her 40s and has been working in Haidilao for several years. She has always been a model worker and is recognized by everyone as an excellent employee.She is unknown and especially able to endure hardships, but according to the company's new requirements, if she wants to continue to maintain the salary of a model worker, she must be multi-talented for one post.But Aunt Wu is illiterate, not only does not know words, but also numbers, so she can't read the scale; she can only wash dishes and clean up in the back kitchen.

what to do?The store manager Guo Jingjing talked to her: "Aunt Wu, your salary will be lowered. We all can't bear it, but if you want to be a qualified model worker, you must make progress. You must learn basic words and recognition. Scale. You are not too old, we all help you, you will be able to learn." Several cadres in the first store in Xi'an divided the work and collectively helped Aunt Wu learn to read and recognize scales.And a reward and punishment plan was formulated for Aunt Wu. If she can't learn it in one month, her salary will be reduced by one level. If she learns it within one month, she will be rewarded, and if she learns it within 20 days, she will get a bigger reward.Because Aunt Wu always confused the two numbers 2 and 5 on the electronic scale, Guo Jingjing specially used a pen to write big 2 and 5 on the copy paper for her to remember.

Aunt Wu carried this piece of paper with her and recognized it whenever she was free.She told others: "This is written by Sister Guo. If I can read and understand scales, I can do any job. Now the foreman in the front office is my teacher, the manager in the back hall is also my teacher, and so is Sister Guo, the store manager. My teacher, everyone is teaching me, I will definitely be able to rush up.” God helps those who help themselves!On the tenth day, Aunt Wu learned to recognize 2 and 5. Zhang Yaolan from the third store in Shanghai said: "I have been in Haidilao for 3 months. When I first came, the store asked me to clean the bathroom. Cleaning the bathroom in Haidilao is different from other places. I have to clean the bathroom when customers use the bathroom. Provide services to customers, such as pressing hand sanitizer, handing tissues, opening doors, etc. Whenever customers say: Haidilao's service is first-class and the bathroom is clean, I feel very proud.

"Maybe Brother Shen saw that I communicated well with customers in the bathroom, so he wanted to transfer me to the stand of the service team. I refused immediately because I didn't know anything about being a waiter; besides, I am old and afraid of poor service. The customer reprimanded me, and I felt uncomfortable. Later, Brother Shen came to talk to me, and he said that I would definitely be able to do well. Seeing that he believed in me so much, I made up my mind to live up to Brother Shen's expectations, and I must learn how to do the waiter job well. "But I was very nervous and scared when I first stood in the stands. After the guests came, I didn't know what to do. I was anxious like an ant on a hot pot, and I didn't dare to talk to the guests. After watching the table, I gradually became more courageous. Now, the communication with the guests will be smooth. The guests are not overbearing, so there is nothing to be afraid of. Sometimes they joke with me, and I dare to open with them.

"When talking with guests, they often ask, is it comfortable to eat and live here? How many people are there in the family? While talking, they forget that they are guests, just like talking with relatives and friends, and they are not afraid." Zhang Yaolan finally climbed a level on the career promotion channel. Not only management positions, but many logistics staff in Haidilao also started as waiters.They have not received professional education in schools, and they all took to business positions through learning by doing, and masters leading apprentices. Haidilao accountant Xiao Wang said: “Nowadays, few companies only look at ability but not academic qualifications. When we leave Haidilao, we really don’t know what to do, so we cherish this job very much. We cannot choose our origin, but we can choose to keep learning and change our destiny."

Behavioral science reveals that any occupation will leave traces on natural persons.I found that the white-collar workers in Haidilao have a different temperament from the white-collar workers I am familiar with.After pondering for a long time, I realized that in addition to the professional demeanor of white-collar workers, they also have the simplicity of farmers and the hospitality of waiters!