Chapter 24 Persistence is RMB

Haidilao does provide a stage for those who are willing to work hard and endure hardships to change their destiny, but whether a person can change his or her destiny in Haidilao depends on whether he or she can persevere, learn and challenge themselves continuously. I asked Yang Xiaoli, who just got married the year before last: "According to the habits of rural people, you should have gotten married and had children long ago. After so many years in Haidilao, it was so difficult and tiring. Have you ever thought about quitting?" Xiaoli said: "Yes, the most difficult time for me in Haidilao was when I first arrived in Xi'an. At that time, the business was not good and the pressure was high, and the store was a joint venture at the beginning. The joint venture was a public entity, and they also assigned people to manage it. But they don’t know how to do it, so it’s not helpful. For example: Although I am the store manager, I still need their approval to buy a bucket broom;

"Not only that, Brother Zhang always likes to engage in some 'fictitious' things, and often assigns some books, such as "Letter to Garcia" and "Character Determines Fate" for us to read, and also requires us to write work diaries and study books. Computers. I was really overwhelmed at that stage, you know, I didn’t even graduate from junior high school!” I said, "Then how did you cope?" Xiaoli said: "I called Zhang Yong, and I said I really couldn't do it anymore, and I didn't want to do it. As I was talking, I started crying, crying so hard that I couldn't breathe."

Zhang Yong said: "I will solve the trouble of the joint venture, and I have already thought about what to do. Either they manage it; or we manage it. If the business is not good, we can take it slowly; but if people don't learn, it won't work! You are so young , can learn anything!" Xiaoli said: "I believed Zhang Yong's words. Under his persecution, I started to learn. At that time, no one in Haidilao's Xi'an store knew how to use a computer. I first bought a keyboard for 30 yuan, and then asked the typing shop next to the restaurant Someone taught me how to type; I bought a computer myself for 7,000 yuan, took a computer class for a month, and learned how to use a computer. Later, when the company started using the computer system, I quickly followed it. Now I also raise It became a habit to keep a work diary."

Rather than saying that Yang Xiaoli has kept up with the development of Haidilao, it is better to say that Haidilao has kept up with the development of Yang Xiaoli.After Yang Xiaoli managed the first store, she suddenly found that she could manage many stores.So, she opened seven more stores in Xi'an for Haidilao in one go. The turnover rate of Haidilao employees is high, but in most cases it is not Haidilao who eliminates employees, but employees who eliminate Haidilao.Because in the eyes of the Chinese people, catering service is after all serving people; in addition to the tiring work, long hours and low wages, many new employees leave after a few days of trial.The catering industry is currently the industry with the highest employee turnover rate in China. It is not surprising that the annual turnover rate of restaurant employees exceeds 100%!

Haidilao's employees have a saying, "It's good for those who can survive in Haidilao for 3 months."Why?Because working in Haidilao is more tiring than ordinary restaurants, Haidilao employees' higher income and treatment than their peers are not taken from Zhang Yong's pocket, but done. Zhang Yong has a catchphrase: "Money can't fall from the sky, and it can't grow from the ground. It can only be taken out of customers' pockets!" The table turnover rate is the most important indicator to measure the operating efficiency of a restaurant. It refers to how many groups of customers a table can receive every day.The more times you receive guests, the higher the efficiency and the greater the workload for the staff!

The turnover rate of Haidilao's hot pot restaurant is one to two times higher than that of its peers. Therefore, the labor intensity of Haidilao's employees is naturally higher than that of its peers.Haidilao's food passers—the waiters who are responsible for bringing dishes from the kitchen to the front hall, all have non-foaming feet; all the dishwashers in the back hall have rotten hands; all front desk waiters have hoarse voices , The legs are not swollen. There is no free lunch in the world, and there is no free suffering.In an industry that people look down on, if you do a job that is more tiring than your peers, if you can persist, you can often change your destiny.

Yang Xiaoli, Yuan Huaqiang, Lin Yi and others have not only become role models for Haidilao to change its destiny, but their words have also become quotations for employees to encourage each other. Xiao Ke from Beijing Wudian said: "When I first came to Haidilao to work, I couldn't get used to it for a while, so I told my master, sister Xiao, that I didn't want to do it anymore. She asked why? I said I wasn't used to it. She said that no one could get used to it at first.Haven't you heard what Yang Xiaoli Yang said, people are alive, but the environment is dead, it depends on how you adapt to the environment.Remember Yang Xiaoli's words: Gold shines everywhere, and doing things lies in persistence. Persistence is victory. Persistence is RMB. What is washed away is only sand, and what is left is gold.

"Sister Xiao asked me to think carefully before making a decision. Later, I calmed down and thought about it carefully. Yes, I have no education, no diploma, and no eloquence. What can I do? And Haidilao has such good conditions. Where can I find it? It’s hard and tiring here, but I have suffered from the hardships of three generations! I have earned money, which can make my parents’ lives better and my children go to good schools. "No matter how unsatisfactory or failed yesterday, it doesn't matter. As long as you work hard today, you will have results tomorrow. So I listen to the song "Giving a Love" every night to encourage myself: 'There are always failures in life, it is inevitable When there is sorrow, don’t sigh and bow your head to say helplessness, don’t believe in the arrangement of the heavens, happiness will come, take courage to face the future...’”I often tell myself, relying on the wall, the wall will fall; relying on people, people will run; relying on Parents, parents will get old; it is best to rely on yourself.Now I finally changed my destiny with my own hands!I believe that there is justice in the world, and there will be rewards in the end. It is better to do what you say, and do the best if you want to do it!So, I persisted in Haidilao! "

I once asked Zhang Yong: "Why are all your employees so happy and always smiling?" Zhang Yong said: "Mr. Huang, you only see the smiling side. Many of them have cried, but not in front of the guests. Think about it, so hard, so tired, and away from home, who can adapt at once? Those who endured The ones who can't do it all left; those who stayed, started to laugh after crying; therefore, everything you see is laughing. " A considerable number of employees could not hold on.Below is a post on Haidilao’s intranet by an employee who did not want to be named. He said: “I was scolded by the leader today, and I’m in a bad mood. No one wants to listen, so I’ll tell everyone. I don't want to speak ill of the business. You do your business, I do mine; I get paid because I contribute to the business. I go to work at 9 am and leave work at 9 pm every day. I get off work 12 hours a day , If it’s still not enough, what should I do? No waiter in Haidilao has enough sleep. Working 12 hours a day, what do you think you have time for yourself?! No wonder marriage is recommended for internal digestion. Is this considered for the sake of employees? You are on vacation, and you are supplementing sleep in the dormitory. What you are raising are not employees, but robots."