Chapter 194 Criticism with a needle hidden in the cotton

Criticism is a profound art, and if one is not careful, art will become waste.Therefore, it is very important to master the skills of criticism, and the method of criticism is a good method of criticism.It makes people correct their mistakes in a comfortable mood, and criticism will also receive a good educational effect. Carnegie has a wonderful technique for criticizing his students and subordinates, which can make the other party accept criticism convincingly, and at the same time rarely make such mistakes in the future. Due to the development of his career, Carnegie opened a personnel development class, focusing on how to communicate and develop good interpersonal relationships.Trainees are recruited from a variety of institutions, including government agencies, car dealerships, factories and banks.

One day, an insurer from San Francisco, California, got angry at Carnegie: "After I accepted your course, I found that my salesmanship has indeed improved, but why can't I improve my performance?" Carnegie smiled at the moment, and he told the dealer: "There is an apple tree, which receives sunlight, rain, and nutrients. It blooms in spring, bears fruit in summer, and matures in autumn. When it matures, not all apples will mature together. .Some apples are already red, while others are still green, not because they won’t ripen, but because the time hasn’t come yet.” The salesman calmed down at this time. He understood that he was too eager for quick success, accepted the criticism, and left New York.

A year later, Carnegie received a letter from the businessman expressing his gratitude, and humorously, there was also a list of his business. He actually became the king of insurance in California at that time, and his ambition He vigorously said that he would push the insurance business to the whole country. Facing the businessman's accusations, Carnegie did not criticize him angrily, but used a metaphor to explain the situation.This kind of silent attitude makes the businessman know that he is wrong. As Carnegie's secretary, Molly is a beautiful and demure girl.She thought Carnegie was probably the best boss in the world, because she would never hear him criticize a subordinate with harsh words.

One day, Molly sorted out the manuscripts for Carnegie's speech tomorrow, because it was only a quarter of an hour before she got off work, but she was in a hurry to go home, so she hurriedly arranged the manuscripts and put them on the table, and then left. The next afternoon, she was sitting in her office reading The New York Times when Carnegie came back from his speech and looked at her with a smile. Molly asked, "Mr. Carnegie, was the speech successful?" "Very successful, applause everywhere!" "Then congratulations!" Molly said with a hearty smile.

Looking at this innocent girl, Carnegie continued to smile and said, "Molly, do you know? I was going to give a speech today on how to get rid of depression and create harmony. As soon as I opened the speech and read it, the audience roared. laugh." "That must be because your speech is so wonderful!" "It's really exciting. I read a piece of news about how to make cows produce more milk." After speaking, Carnegie took out the newspaper with a smile and handed it to Molly.Molly's face turned red, and she murmured: "I was too careless yesterday, Mr. Carnegie, this won't embarrass you!"

"Of course not, you have made me freer to play better, I have to thank you!" Since then, Molly has never done anything wrong because she was in a hurry to get home or do anything else.Because she thought Carnegie was a funny and kind boss. By telling stories or telling jokes, let the other party blend into the relaxed atmosphere you created, and then make criticisms, so that he can accept criticisms happily, and the matter will be resolved easily. Criticism with hidden needles in the cotton will not cause rebellious psychology, nor will it cause the other party to misunderstand. It is a criticism method worth adopting.

Of course, the criticism method of hiding a needle in the cotton mentioned here is only for your reference. In specific communication, you can draw inferences from one instance and find out more methods by yourself.