Home Categories social psychology Thirty-six Strategies for Communication

Chapter 183 Inspiring compassion, the hard things are easy

When we ask someone to solve a problem, we can mobilize the sympathy of the listener, so that the listener can get closer to you emotionally and resonate with you.This lays the foundation for problem solving and getting things done.Human hearts are fleshy, as long as you tell your pain truthfully, the handler will be tempted. Compassion can promote the understanding of the victim by those in power, but this does not mean that he will immediately make up his mind to deal with it.Because the handler has to consider many aspects of the situation, sometimes he is hesitant, and even has the attitude that one thing is worse than one thing, and he doesn't want to ask.At this time, the intercessor must work hard to stimulate the sense of responsibility of the person being asked, and let the person being asked know that this is a matter within his scope of responsibility, that he has the responsibility to handle this matter, and that he can handle it well.

An old woman cried to Lincoln about her misfortune: her husband died for the country in the Revolutionary War, and she lived on a pension.Not long ago, the pension teller blackmailed her and asked her to pay a handling fee to receive the pension, which was half of the pension.Lincoln was very angry after hearing this, and decided to sue the old woman for free. Since the teller was blackmailed verbally and did not leave any evidence, the teller accused the plaintiff of making something out of nothing, and the situation was extremely unfavorable to Lincoln.But he was very calm and determined. With tears in his eyes, he reviewed the oppression of the colonial people by the British imperialists, how the patriots rose up to resist, how they endured hunger and hunger to fight in the ice and snow, and sacrificed their heads for the independence of the United States. Bloody history.

Finally, he said: "Now, everything is in the past. The heroes of 1776 have long been buried in the ground, but their old and poor wife is right in front of us, demanding appeal. This old lady was once a beautiful woman. A young girl who once had a happy life with her husband. But now she has lost everything and is poor and helpless. However, some people who enjoy the freedom and happiness won by the martyrs want to blackmail her for her insignificance Do you have a conscience? When she is helpless and has to ask us for protection, how can we turn a blind eye?" The court was full of weeping, the judge's eye circles were red, and the defendant's conscience was awakened, and he no longer denied it.The court finally passed a judgment to protect the martyr's widow from extortion.

It is difficult to win a lawsuit without evidence, but Lincoln succeeded.This should be attributed to his emotions infecting the psychology of the audience and the defendant, achieving the organic unity of reason and emotion. If emotions can't move the other party, there is another way to arouse the sense of responsibility of the person you are asking for.Once the sympathy and sense of responsibility are stimulated, things are almost inseparable. There is a teacher who has outstanding achievements in teaching and scientific research, and has all the conditions, but the general evaluation of his professional title is not good because he has a bad relationship with the school leaders.This gentleman reported it to the superior supervisor: "If the school can solve it, I will not bother you. I report it step by step according to the procedure. You are the superior leader, and you are also in charge of this aspect of work. The following issues have occurred in this aspect. You have the right to ask questions. If you don’t deal with it in time, it will be too late. I think as long as you are willing to ask, they will listen to your opinion.”

The words worked, the leader changed his tune quickly, and the matter was eventually resolved. The implication of this official is: It is your responsibility to deal with this matter, if you do not ask, you will be dereliction of duty.And I will report it to the higher-ups. At that time, you will be passive. When looking for someone to do something, it is very important to arouse the sympathy and sense of responsibility of the other party. When you cleverly remind the other party of the responsibility and power in his hands, it will make the other party develop a sense of pride and make him get what he deserves. Respect, and at the same time stand your ground.At this time, even the most difficult things can be done.

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