Chapter 161 Go around in circles and build steps, do things by yourself

In some communication situations, if you build a step and ask the other party to go up to become taller, you can successfully achieve your communication goals. At the reception banquet, after the three foreign guests finished the last dish, one of them "inserted" the beautifully crafted cloisonné chopsticks into his pocket.At this time, the waitress saw it, but instead of embarrassing the foreign guests on the spot, she went forward quietly, holding a small silk noodle box with cloisonne chopsticks in her hands and said: "Sir, I found you When dining, I can't put it down for Chinese cloisonné chopsticks. Thank you very much for your appreciation of this exquisite handicraft. In order to express our gratitude, with the consent of the manager, we put this pair of cloisonné chopsticks with the most exquisite patterns Give it to you as a gift, and credit it to your account at the best price, do you like it?"

The foreign guest naturally understood the overtones of these words.After expressing his gratitude, he used the excuse of drinking two more glasses, inserted the chopsticks into his pocket by mistake, and went down the steps. China's cloisonné craftsmanship is unique in the world.This foreign guest couldn't put it down, and wanted to fish in troubled waters and keep it for himself, which is understandable.But if you let it go, it will damage the interests of the company, and you will be punished accordingly.Therefore, it is necessary to stop, but you can't bluntly criticize, that will put the other party in an embarrassing situation, and if it is serious, it may cause adverse effects.The service lady's way of pushing the boat along the way not only saved the customer's face, but also saved the loss.

Once, Lao Zhang went to work in other places.When he was about to return, he happened to meet a truck from a neighboring factory, and he wanted to take this truck back. Although Master Zhang didn't know the driver, he got on the truck after talking.After Lao Zhang got home, he realized that there was a bag in the car that he forgot to bring back.He immediately went back to look for it, but there was no trace of the bag.The next day, Lao Zhang went to the driver's house, first thanked him for helping to deliver the trip, and then said that he had left a bag in the car in his haste.He said: "As soon as I found out that the bag was not there, my family urged me to find it quickly. I said don't worry, the master is very nice and there is no one else. He will definitely help put it away when he sees it." After listening to Lao Zhang After saying this, the driver thought about it for a while and said, "I found a bag after picking up the car. I concluded that you forgot to take it away and put it in the car for fear of accidents, so I took it back." Then, he took it out from the back room. left the bag.

It is no accident that Lao Zhang lost his bag and found it again.After he found the driver, in addition to thanking the driver very politely for his help, he spoke a few words very naturally and appropriately without any affectation.After describing how he forgot a bag in the car in the midst of his haste, the conversation with his family subtly praises the driver.He said, "Master is a very good man", which is to praise him for his good conduct, noble sentiments, willingness to help others, and not being greedy for petty gains.Saying "he will definitely help put it away when he sees it" is to praise him for his strong sense of responsibility, for being very careful and considerate in handling problems.This clearly expresses the affirmation and respect for the driver's behavior, personality and morality.This kind of affirmation and respect satisfies the psychological needs of the other party who wants to be respected by others and to be a noble person.While being encouraged, the driver responded with practical actions, so he took out his bag and gave it to Lao Zhang.

A salesperson once received an old lady who was nearly sixty years old.The old lady chose two toothbrushes, and because the salesperson was busy to receive another customer, the old lady said "thank you" and walked away. Only then did the salesperson realize that the money had not been confiscated. The salesperson saw that the aunt was not far from the counter, so she raised her voice slightly and said very kindly: "Auntie, look——" The old lady thought she forgot something at the counter, so she came back.The salesperson held up the wrapping paper in his hand and said, "Ma'am, I'm so sorry, look, I forgot to wrap the toothbrush for you. If you let you hold it like this, it will easily get dusty and unsanitary. This is an imported thing. "

As he spoke, he took the aunt's toothbrush, wrapped it skillfully, and said while wrapping it up, "Auntie, this toothbrush costs 50.5 cents each, and the total of two is 1 yuan and 10 cents." "Hey, look, I forgot to give the money, I'm so sorry!" "Auntie, my mother is as old as you, and she forgets everything!" The salesperson used a small "detour" to invite the aunt back, and then naturally led the conversation to the price of the toothbrush. After a few tweaks, the aunt realized it immediately. During the whole conversation, the salesperson didn't say a word of trouble, and he didn't say a word about the unpaid money. The inspiration was very natural and the guidance was very clever.

If he didn't use the "detour", but yelled at the aunt who just left the counter: "Hey, you haven't paid yet!" It's not impossible to do so, and it saves a lot of effort.However, the other party will be very embarrassed.Embarrassing customers is bad for business.In our daily work and life, we might as well use more roundabout expressions like this.