Chapter 138 Be a "two-faced person" and reconcile emotion and reason

To be able to act according to circumstances and be both strong and soft in communication, you need to be a good actor who plays on the spot and take on roles with very different personalities.Therefore, "changing faces" is an ingenious skill, and it is also a clever strategy for dealing with people.Because, in interpersonal communication, negotiation, officialdom and shopping malls, you must know how to protect yourself in order to win.Blindly singing red faces to be a good person, or even being weak and conciliatory like a peacemaker, is tantamount to creating opportunities for others to bully you; All over the world, no one knows each other".

A clever manipulator, using both red and white, pursuing ingenious effects of both soft and hard.Red face for a while, white face for a while, teaching people to be unpredictable and unpredictable.Playing a bad face and being a reckless man can kill the opponent's prestige, and being a good guy with a red face can give people a higher level, and it ends successfully.A skilled communicator who uses red and white faces can change his facial makeup according to the needs of the role, just like an excellent actor. The American "Business Weekly" introduced Jack Welch, President and CEO of General Electric Company, and quoted a professor at the School of Management at the University of Michigan as saying: "There are two great business leaders in the 20th century, one is Sloan, and the other is Sloan. The other was Welch. But of the two, Welch was slightly better because Welch set an example for everyone in this century."

When he took office as a new official, he publicly declared that any entity that could not maintain the top two in the market would face the fate of being sold or abolished.Many GM employees complained that Welch was too strict.No matter how many records he broke in production, Welch never had enough.Employees are like lemons, squeezed dry by Welch. Many years ago, a middle-level GM executive led a briefing in front of Welch for the first time, and his legs were shaking because he was so nervous.The manager also told Welch candidly: "My wife told me, if this briefing goes wrong, you don't want to come back."

On the return flight, Welch sent a bottle of superlative champagne and a bouquet of red roses to the manager's wife.Welch's note read: "Your husband's briefing was very successful and we are very sorry for making him so busy in recent weeks." Any social master should know how to use the principle of "red and white face" to get a good result.In this regard, Welch is indeed a master. In life, there are also people who sing red and white faces so convincingly. In 1963, due to the issue of his father's inheritance, Zeng Xianzi left for Thailand under the urging of his brother Zeng Xiangai who was far away in Thailand.Zeng Xianzi's uncle, Zeng Tao, heard about it and thought that Zeng Xianzi must have teamed up with his brother to deal with him, so there was such a scene.

One morning, three smiling elders of Zeng's parents came to Zeng Xiangai's small shop and insisted on inviting Zeng Xianzi to "drink tea and eat".After being polite, Zeng Xianzi followed them to Zeng Taofa's company.After everyone took their seats seriously, the uncle changed his initial friendly and gentle appearance, and criticized Zeng Xianzi: "Look at you, what you say doesn't make sense at all. I have been in Thailand for so long, and I don't come to see him." Uncle, aunt. What are you? There are no rules!" In fact, on the day Zeng Xianzi came to Thailand, he performed the worship of the younger generation and met his uncle and aunt.Therefore, Zeng Xianzi was confused by his uncle's initial reprimand.

Seeing Zeng Xianzi, the other elders were speechless, thinking that he was really so rebellious, and mercilessly scolded Zeng Xianzi as a "dog blood sprayer".Zeng Xianzi, who was originally full of self-esteem and full of vigor, finally couldn't bear it anymore and became furious: "You are simply outrageous! I should have respected you because you are uncles, but judging from your bloody words and the deceit you played You are no longer worthy of my respect." Zeng Xianzi pointed to a child who just passed in front of them and said: "As a person, I have always respected people who are reasonable. It is such a child who knows that a person should be reasonable and understand things, and I will be very Respect him. But for seniors like you, they don’t understand any reason at all. They only dislike the poor and love the rich, flattering the rich without conscience. Your actions make me look down on you even more, and I have a reason No respect for you!"

In interpersonal communication, it is most taboo to get angry and vent your anger.Especially in front of the elders, the younger generation should pay more attention to their words and words, and must not lose the courtesy of the younger generation.But sometimes you will meet some savage and arrogant people who rely on the old and sell the old, blindly avoiding, giving in, and enduring humiliation, which will make the other party think that you are weak and can be bullied and make progress.Zeng Xianzi's stern and straight words made the uncles who had been aggressive suddenly shrink back, and they couldn't argue with each other.

If Zeng Xianzi let his anger go unrestrained, and his angry words just poured out like a flood, the already existing victory may be fleeting, causing the two sides to completely tear their skins apart.Therefore, Zeng Xianzi carried out some reasonable and well-founded presentation of the facts and reasoning, pretending to be a good man with a red face, and lost no time in finding a way for his uncle, and entered into the good show at the end: "Uncle relies on his own labor and his own wisdom. Little by little, I have established a huge business like today. Now that my uncle is rich and powerful, that is just my uncle's ability and ability. Things are racking my brains. You are my uncle, if you have something to say to me, just call a child to call me."

In interpersonal communication, moderate praise to others can make the other party have a sense of affinity and provide the premise for communication.The fact that Zeng Xianzi's uncle has achieved today's wealth and fame through hard work in a foreign country alone is enough to prove his extraordinaryness.Zeng Xianzi's praise not only fully affirmed his uncle's ability to work hard in the mall, but also sincerely expressed his admiration for his uncle.Not flattery, not flattering, not bad for uprightness, not suspected of flattery, thus narrowing the psychological distance with his uncle.The uncle and aunt were so excited that they murmured: "Good nephew, good nephew!" It made the original tense atmosphere disappear.

Zeng Xianzi's skill in manipulating human feelings freely and matching red and white faces in interpersonal communication and family disputes is enough to prove that his outstanding performance in the mall is by no means easy, but worthy of the name.