Chapter 8 Chapter 8 Business Meeting Eloquence

Chairing a meeting is one of the essential jobs of a manager. Meetings provide an opportunity to communicate with people inside and outside the enterprise, and are also an important tool for implementing management. Therefore, meeting eloquence, especially the speaking art of hosting a meeting, has become a topic of interest to many managers. What the party host should do in the meeting is to implement the agenda, control the time, and master the venue. The ability to handle these three tasks is the standard to test whether a meeting moderator is competent. As the on-site commander and master of the meeting, the party host must be familiar with the agenda in order to implement the established meeting agenda.Only when you are familiar with the meeting agenda, can you skillfully manage the meeting during the meeting and deal with all unimaginable unexpected problems calmly and properly.

Meetup hosts, like other meeting hosts, publicly announce start and end times.This time was determined after the organizers learned from various meetings or after careful consideration.All participants and conference staff must abide by it. During the party, the ability of the host to master the venue will often affect the success or failure of the meeting.When mastering the venue, the most important thing for the host is to pay attention to talking less, watching more and adjusting the atmosphere. Sometimes those who speak at a meeting will inevitably have very different opinions.On rare occasions, there will be situations where different opinions and tit-for-tat confrontation will appear at the meeting.At this time, the host should deftly resolve it, be good at guiding everyone to seek common ground while reserving differences, persuade people with reason, and speak to the matter but not to the person.Don't get into an argument, don't even give in to the other person's words, or even get into a fight about it.

The host of the fair must stand on an objective and fair standpoint and insist on seeking truth from facts. Only in this way can it be accepted and recognized by all parties. When preparing to host the negotiation and during the negotiation, you must give full play to your subjective initiative, believe in yourself, rely on yourself, encourage yourself, and spur yourself. This is to better serve the negotiation. When negotiating, and during the process of negotiating, on the premise of not harming one's own fundamental interests, one should try to be considerate of both sides of the negotiation, take the initiative to reserve certain interests for both parties, and strive for harmony and harmony.

Experienced moderators know that the most ideal outcome of a negotiation should be that the interests and requirements of all parties involved are taken care of to a certain extent, that is, a compromise is reached.In the negotiation, there should be room for any party, and no "killing" will not only help maintain the normal relationship between the two parties, but also make them look at the host with admiration. In an exhibition, the skills of hosting an exhibition are mainly explanation skills. Since the exhibition displays exhibits, the hosting skills of an exhibition mainly refer to what the host of the exhibitor should master when introducing or explaining the exhibits to the audience. basic methods and skills.

Specifically, in promotional exhibitions and sales exhibitions, the host's explanation skills have both commonalities and differences.Their commonality lies in the following aspects... (1) Be good at being different from person to person, so that the explanation is targeted.At the same time, it is necessary to highlight the characteristics of your exhibits. (2) The host can also arrange for the audience to watch videos related to the exhibits, and provide them with explanatory materials and unit business cards. (3) The host should be good at communicating with the audience to enhance the interactive effect.

The process of hosting the sponsorship meeting is cumbersome and there are many rules. If the host is not careful, the meeting will fail.Therefore, the host must use certain skills when hosting. There are many types of sponsored meetings. The host should use different languages ​​according to the different sponsored meetings, and try to use plain and easy-to-understand spoken language instead of written language.It is best for the host of the sponsorship meeting to write the concatenated words by himself. (1) Announce the opening of the meeting. (2) Play the national anthem. (3) Sponsors are invited to appear.

(4) Representatives of sponsors and sponsored parties make speeches. (5) Speeches by guest representatives. (6) Sponsorship will end. Sponsorship is a charitable cause, and the host is facing a large number of guests, and his image is representative.Therefore, the host's clothing should not be too bright and revealing.Male hosts wear suits and ties; female hosts tend to wear skirts. Generally speaking, some tea party hosts are hosted by the host who organizes the tea party, and some hire a full-time host to host the tea party.The tea party host does not need to be eloquent and professional like other conference hosts.

However, a successful tea party host must do the following. (1) The host must be friendly.The tea meeting is the most social meeting, and in social communication, affinity is very important. (2) The host should understand the characteristics of the seating arrangements.Compared with other formal work meetings, report meetings, commemorative meetings, celebration meetings, commendation meetings, and representative meetings, the seating arrangement of the tea party has its own distinct characteristics, that is, it is random but not out of order. (3) The host must have the ability to adjust the atmosphere of the meeting.At the tea meeting, whether the participants speak enthusiastically or not depends on the hosting skills of the host.

Many leaders believe that meetings are just a formality and that hosting them is easy.actually it is a kind of misunderstand.It is not an easy task to really host the meeting well, fully mobilize the enthusiasm of the participants, and achieve the expected results. The leader is the "helmsman" of the meeting. He must grasp and steer the boat of the meeting at any time, inspire and guide everyone, always follow the established topics and agenda of the meeting, and conduct sufficient discussions in order to achieve the expected goal as scheduled.This requires that the leader must make the participants fully understand the topic.At the beginning, it is necessary to explain what topics are shared by the meeting, how to conduct it, what are the requirements, what tasks the participants will undertake, and many other links. No matter which link is not handled properly, it will affect the effect of the meeting.

Effectively hosting a meeting is an important aspect of a leader's speaking level, and it is also a basic skill of a leader. Among them, which one should be decided by the participants at the meeting; which one only needs to listen to the opinions of the participants for further supplementation; which one is just an informative greeting and introduction, and will not be discussed for the time being ; Which one of the participants must be consistent with the superiors, only study how to coordinate actions and so on.In order for the participants to understand clearly, then the leader presiding over the meeting must speak clearly and explain the purpose, requirements, and content of the meeting to everyone.The level should be clear, the logic should be strict, the expression should be accurate, and the center should be prominent.Do not disregard primary and secondary, regardless of severity, and the content is complicated, so that the listener does not know what to say and has nothing to follow.Therefore, to do a good job in hosting work meetings, leaders need to pay attention to the following points:

This is the easiest principle for the person in charge of the meeting to implement.And due to various historical reasons, it is difficult to implement one.Due to the lack of meeting consciousness, some people think that the meeting is not important, and they will arrive at ten o'clock at nine o'clock;In such situations, leaders should lead by example.Only in this way can the meeting have a good start, and it is also the first step to improve the efficiency of the meeting. When a leader speaks at a meeting, it is the most basic requirement to let every word and sentence he utters reach the ears of the participants.The loudness of our speech not only refers to the volume, but also includes the strength of the speech, clear enunciation, and a strong sense of rhythm.Can express the self-confidence of leadership and the strength of struggle in the voice.If the leader's speech is weak and the tone is flat, it will appear to lack vitality.Leaders can express rich thoughts, feelings and viewpoints through the change of tone, so that the participants can resonate in thoughts and feelings, and make their speeches more appealing and shocking.A solemn and serious meeting requires a gentle and steady tone; a cheerful and relaxed meeting requires a brisk and casual tone. Be sure to include everyone in the discussion and in the decision making.If you know a meeting attendee likes to make post-meeting comments, try to get him to speak at the meeting and make his point clear.That way, he can no longer disagree after the meeting.This requires the cooperation of other participants.It's an art of leadership that saves a lot of time in meetings. Talking privately in a meeting will only lead to conflict and discord.The moderator cannot allow anyone to break up the meeting into sub-groups.It should be possible for all participants to hear everyone speaking.If the whisperer persists, call attention to him and kindly ask him to tell everyone what he has said. Don't turn a blind eye to differences, and don't try to avoid them.Acknowledge disagreements and bring them to the attention of the participants.Disagreements are made public so that participants can make informed choices.You can ask both sides of an argument, "Which side are you really on?" Then ask, "Why did you take that position?" Finally, ask, "What do you suggest we should do?" will weaken. As soon as you find that there is going to be a "cold situation", immediately use comments, questions or explanations to encourage everyone to continue the discussion.Be aware that the gradual decline in the opinions expressed by the participants means that their sense of urgency and ability to deal with problems will also decrease. This is often the case during meetings: Sometimes everyone’s opinions are concentrated, but the meeting host cannot sum up in time, and asks everyone to switch to another topic. There is a cold room, which delays time; Without saying a word, some people toss and turn, can't get to the point, and go further and further away; sometimes people argue endlessly and are not convinced by each other. Summarizing is a technique for reporting to everyone how the meeting went.The moderator can also summarize the differences of opinion to draw the attention of the participants.Otherwise, disagreements will be ignored in the discussion.It's frustrating for everyone if it doesn't show up until the end of the meeting. The weight of language is composed of two main factors: meaning and attitude.Word meaning refers to the original meaning of language, and attitude refers to the expressions and emotions held when expressing.For example, if the leader presiding over the meeting wants to criticize the work mistakes or major mistakes of the subordinates, there is a problem of weight here.If it is an individual and general error, and the weight of criticism is too heavy, it will be suspected of making a big deal out of a molehill.I am not convinced, and everyone is not satisfied.If it is a major mistake and the weight of criticism is too light, it will not only achieve the purpose of not educating oneself, but also give everyone a sense of protecting the parties involved and covering up mistakes, which cannot make those who hear it enough to warn.This is also a requirement of "degree". Of course, instead of doing specific analysis and convincing people with reasoning, but going on the outline infinitely and talking nonsense, it will not have good results.Therefore, according to the nature and extent of the problem, when speaking, there is a question of what is the appropriate scale between the seriousness and the seriousness. Proportion is a measure of the weight of language.To grasp the propriety, one is to pay attention to the nuances in the meaning of words, especially the nuances between synonyms and near synonyms.The second is to pay attention to the difference between attitude and intonation, which will also affect the weight.Pointing out the seriousness of the problem and making serious criticism does not necessarily have to be loud and harsh.Harsh language, rough attitude, or even hurtful words, taking sarcasm, sarcasm, and ridicule for pleasure will definitely cause the other party's resentment and resistance, which is not conducive to problem solving or unity. Once the meeting agenda is issued, do not change it, and do not exceed the stipulated time.If meeting proceedings drag on, take immediate action.Clearly tell everyone that the meeting must be completed within the specified time.This is the most popular move. The bright and vivid opening remarks leave a deep impression on people, and can play the role of giving priority to people and attracting the audience.A wonderful opening speech can often attract the audience tightly like a magnet, improve the tone and rhythm of the entire meeting, and enhance their interest in the meeting.As the saying goes, a good start is half the battle. The opening remarks should not exceed one and a half minutes at most. A muddled opening statement will weaken the sense of urgency to solve the problem and make the meeting face failure at the beginning. The opening remarks should not only clarify the purpose of the meeting, but also point out the key points, so that the participants are mentally prepared and lay a good foundation for understanding the spirit of the meeting.At the same time, you can't talk in a few words, rush things, don't understand the meaning, and have exhausted your words, which will give people a sense of confusion, so that the participants will not understand the topic of the meeting and lose interest in the meeting.A good opening can grab the hearts of the participants at once, leave a deep impression on people, and attract people to continue listening.Just like watching a fascinating movie, people are naturally eager to understand the following plot. The opening remarks should also try to avoid the old, rigid and stereotyped format.According to the actual situation of the meeting, or talk about the situation, or the characteristics of the road, or make a request, or talk about the moment elsewhere, in short, you must adapt to the situation, flexibly conceive, and ingeniously design, so that the participants can enter your well-designed space without knowing it. "trap".Once, Director Zhang called a meeting of the whole unit.At that time, the venue was quite noisy, and the mood of the audience was not stable.Director Zhang started it like this: "There is a joke that Zhang Fei and Guan Yu participated in a military meeting held by Liu Bei. At that time, everyone was whispering to each other, and Liu Bei could not speak. Zhang Fei said: 'Brother, look at me.' So he used it in Chang Banpo dismissed Cao Jun's loud voice and yelled at the door, but everyone didn't calm down. Guan Yu said, "Little brother, your hand is not good. It's up to me." So he sat on Liu Bei's seat, stroked his beard and focused his eyes. , seems to be thoughtful. Now everyone feels strange, but quiet down. In fact, this is just a joke. Everyone whispered to each other just now. Why are you quiet now? This question is left for everyone to think about. The main content I want to talk about today is ..." The vivid and appropriate story immediately attracted the attention of the audience, and the venue quickly fell silent. Another time, it was the opposite.Director Zhang was about to speak, and the atmosphere in the venue was too serious, which did not match the content of the speech.In order to enliven the atmosphere, Director Zhang made the beginning again: "A person who is good at speech summed up a piece of experience. To adjust the mood of the meeting, just pay attention to two people: one is the most beautiful, and the other is the most beautiful person. This person can make your speech more colorful; the second is to look at the most restless audience in the venue, calm him down, and make you speak more confidently. I want to learn this method, but we have grown up here There are a hundred beautiful and handsome ones, but I can't find any restless audience..." The task of the moderator is to spread out the problem clearly and comprehensively to everyone.He also needs to communicate the urgency of solving the problem so that everyone can act immediately. The content to be stated in the opening remarks, including the background, theme, purpose, meaning, agenda and opening method of the meeting, should be concise and clear, and the tone and expression should be consistent with the atmosphere of the meeting. In general, there are three main points of a good opening statement: One is to point out the questions directly, outline the key points, and clearly explain the content and theme of the meeting in a concise manner. The second is to make use of the topic to mobilize the emotions of the audience, create an atmosphere suitable for the meeting, and make the participants excited. The third is to use inspiring and inductive language to guide the audience to quickly enter the realm and let the participants concentrate. The speed of the meeting rhythm directly affects the meeting effect, which is a problem that cannot be ignored.If the pace is too slow, it will prolong the meeting time and waste manpower and material resources; if the pace is too fast, it may lead to superficial understanding, in-depth discussions on issues, incomplete research, hasty decision-making, failure to achieve the purpose of the meeting, and serious mistakes may result .Therefore, when hosting a meeting, we must pay attention to controlling the rhythm of the meeting.Inspire and guide everyone, and always follow the established topics of the meeting to conduct full discussions in order to achieve the expected goals. This requires the convener of the meeting to make the participants fully understand the purpose of the meeting. At the beginning, it is necessary to explain what are the topics of the meeting and what tasks the participants need to undertake, and so on.You can draw up a meeting schedule before the meeting, fully estimate the difficulty of the meeting topics, the arrangement of the agenda, possible problems and countermeasures.When expressing the purpose of the meeting, it is necessary to express it clearly and in an orderly manner.Tell the participants all the purpose, requirements, content, etc. of the meeting, and make sure that the level is clear, the logic is tight, the expression is accurate, and the center is prominent.There must be no logical confusion.No distinction between primary and secondary, so that the participants do not know what to say, at a loss. During the meeting, you should always pay attention to the progress of the meeting and control the rhythm.If the pace is found to be too slow, measures should be taken to mobilize the attention of the participants, take the initiative to ask questions, provide more inspiration and guidance, and remind everyone to hurry up and express different opinions around the central topic if necessary. The same opinions should be kept simple or not repeated.If the pace is too fast, we should remind everyone to keep calm, have enough time, and think carefully. Meeting time has its limits.The general meeting time is limited to two hours, which comes from the consideration of people's physical and psychological conditions.Procrastinating and loose meetings for more than two hours will only increase fatigue and will not produce good wisdom.In order to ensure a satisfactory result within a limited time, the presiding leader has the responsibility to control the rhythm of the meeting, so that the participants can fully exchange opinions and avoid bickering with each other. Some speakers talk too much.They like to talk to themselves and seem to use every meeting to monopolize the discussion.In this case, out of respect for the speaker, the host should generally not speak directly, but should look for opportunities to make clever hints.If he speaks, give him the right amount of time and then interrupt him by saying, "You made a few good points. Now let's hear the others."If this trick doesn't work, limit the time, for example, two minutes for each person to speak. If these eloquent people are allowed to go on and on without end, the end of the discussion may be "wait until the flowers are gone." Some people are unwilling to express their opinions in public and are used to whispering with those around them, which often interferes with the normal progress of the meeting.If the conversation reaches a point where it must be stopped, you can try to interrupt the interlocutor by asking a direct question, or you can stop talking and wait for them to quiet down.If that doesn't work, you can say to them, "If you have something to say, please speak up so that everyone can benefit from your discussion." When the participants discussed a certain issue, due to their different knowledge, background, quality, experience and values, they looked at the issue from different angles, made different judgments and proposed solutions.Participants often hold their own opinions and argue hard.This is an in-depth discussion.But if the opinions have tended to be concentrated, then the moderator should stop the debate in due course.Otherwise, the tit-for-tat parties will not give in to each other, and their faces will be red-faced, which will not only waste time, but also hinder the progress of the following agenda of the meeting.In some cases, the meeting may become the best occasion to vent personal grievances, and some people will use it to cause trouble for the work of departments and units.As a leader, it is very likely that you will become the target of vicious words and be attacked.You may become angry, lose your temper, stand up and reason with the other party.This has actually deviated from the theme of the meeting, unknowingly playing into the hands of the other party.His purpose is to embarrass you and leave a bad impression in everyone's mind.As the chairperson of the meeting, you must ensure that the meeting achieves the set purpose. Ingenious language skills can make you come out of a disadvantageous situation calmly and avoid a meaningless quarrel. To effectively control the process of the meeting, it is very important to make each activity proceed as far as possible according to the predetermined process, and not to change it easily.In a limited time, full discussion around the theme, that kind of unconstrained "discussion" will only derail the meeting and slow down the process.As a moderator, you can use the following methods to correct people who digress.You can say, "That's an interesting point. Does this apply to our discussion?" This may get the other person aware that they've strayed off topic and get them back on track. Although the host of the meeting has made serious preparations for the meeting in advance, some unexpected situations and situations often appear during the meeting.For these situations, the host should be calm and calm, and deal with them properly by his own adaptability. When encountering no one to speak or no response during the discussion, and falling into a cold scene, the moderator should distinguish the reasons and take corresponding countermeasures. One is that the participants are not mentally prepared and it is difficult to speak for a while.Especially if there is no greeting in advance, the impromptu meeting is prone to cold spots.At this time, the meeting host can encourage everyone to talk about immature opinions first, and then supplement and improve them during the discussion, or let everyone make short preparations first, and then speak; The second is that the participants do not understand or understand the topics discussed and feel unable to speak.The meeting host should explain the topic in detail and clearly, and patiently inspire the participants; The third is that the topic of the meeting directly involves the interests of the majority of the participants, and there is a silence caused by concerns.The host of the meeting should first inspire people who have little to do with their interests, or people who are generally recognized as more upright and fair to speak, and then gradually go deeper.As long as someone starts, the cold scene will become lively; Fourth, the topics of the meeting are difficult and complex, and it is not easy to put forward clear opinions for a while, resulting in cold silence.At this time, the moderator of the meeting can start from the shallow to the deep, inspire everyone to use their brains, and gradually get to know the essence of the problem, or choose a person with strong analytical ability and sharpness to speak first, open a breakthrough and guide everyone to discuss and speak. There is often dullness in meetings, and that's normal.But as a moderator, if you let the meeting fall into silence, you will fail, and you will not be qualified as a moderator.When some people are silent at the meeting, the host should think about the reasons for the silence and take targeted countermeasures.Silence in meetings usually occurs in the following ways: Some people are timid, and when they try to speak in front of a crowd, their tongues tighten.Don't embarrass such a person by asking direct questions that are difficult to answer.Instead, ask questions that you think they can answer.For example, questions about their work, their family, or how they handled a particular situation.Praise them whenever you get a chance, pat them on the shoulder, and help them overcome their insecurities when speaking. Some people have better opinions and opinions, but they are silent because of some concerns.In this case, the moderator should find a way to dispel the concerns of these people and support them to speak.Some people are afraid of speaking badly and being ridiculed. They want to speak but dare not speak. The meeting host should look for opportunities to encourage him to speak, express his interest in his speech, and encourage him to speak boldly. If the participants are high-minded, closed-minded, unwilling to say more and keep silent, this type of people is often experienced, more rigorous, and has their own opinions.On the one hand, they want to express themselves, and on the other hand, they put on a lofty air. For such people, the host should give them more encouragement and respect, and let them feel that their opinions are important. When the topic of the meeting has little to do with some people, some people will think that the topic has nothing to do with them, and they will be indifferent and unwilling to use their brains.The meeting moderator should take appropriate methods to guide them to the meeting topics and prompt them to think about problems. Such people either have different opinions on the topic and don't want to say it, or they don't want to say it to the host, and they will take an attitude of ignoring it.The host should start from the desire of unity, regardless of personal grievances, actively and enthusiastically guide them to speak, change their attitudes with cordial feelings and tone, and attach importance to their speeches, encourage them to express their true opinions, and express their opinions to others. Don't mind incorrect opinions. Of course, there were silences at the meeting for other reasons as well.For example: Some people do not say a word to express their agreement, some do not express their opinions temporarily because they want to hear other people’s opinions, and some people express their opinions because they have no new opinions, etc.These situations are normal and do not need to be concerned about. Digressions are a common occurrence in meetings, and even the best presenters try to stop them.When this phenomenon occurs too much, the meeting will be derailed and the process will be very slow.As the moderator, your job is to be good at keeping the meeting on track.When digressing, you can't twist it forcefully, and you can't not twist it.Strong twisting will dampen enthusiasm, and non-twisting may lead to ineffective meetings.You can use the following methods: After taking a certain sentence from the discussion, he subtly and naturally led back to the main topic.You can say, "That's an interesting point. But does this apply to our discussion?" This may make others aware that they've strayed, and bring them back to the point of discussion. Connect with a certain level of meaning of the discussion, propose a new topic and introduce it into the main topic. Use a witty sentence to cut off the discussion and introduce the topic. Dealing with digressions must not be simple and rude, but should try to use a way that does not affect the mood and atmosphere, and remind the speaker in a polite manner.Or, if possible, a gradual integration of more distant discussions with immediate issues can bring everyone back on track.If not, just summarize what has been said so far.This redirects it to focus on the main issues. What do you do when a person starts talking to people around them and disrupts the meeting?The best thing to do is to ignore him as much as possible.There will always be people who are inconsiderate of others' feelings, and you have to put up with them. If the conversation reaches a point where it must be stopped, you can try to interrupt the interlocutor by asking a direct question.Or you can stop talking and wait for them to quiet down.If that doesn't work, you can say to them, "If you have something to say, please speak up so that everyone can benefit from your discussion." Also, if you want to stop them, ask them to summarize the last few suggestions and estimate their feasibility.They may not be very clear about this in their minds, but if they say it, they will pay attention. Since a meeting has a beginning, it should also have an end.When the meeting is about to end, the host should make a concise, comprehensive and objective summary and induction of the relevant situation of the meeting and the results achieved.Provide explanations for uncertain or unresolved issues.Some moderators can summarize the relevant situation of the meeting in a very concise, general and high-level way, so that people can understand it as soon as they hear it.However, some moderators are not good at summarizing, and they are not sure about the essence of the meeting. They either repeat other people's words, or play at random without margins, without depth or height. Although there is no fixed pattern for the meeting summary, its content should generally include the following aspects. Basic information of the meeting.This part mainly talks about the process of the meeting and the performance of the participants. Key takeaways from the meeting.This part is the focus of the meeting summary.It mainly talks about which thoughts were unified, which understandings were raised, and which problems were solved through the joint efforts of everyone. Opinions on future work.This part is mainly based on the general spirit of the meeting, combined with the actual work, to put forward opinions on implementing the theme of the meeting.It is to put forward specific requirements for the communication, study and implementation of the meeting, decompose the goals and tasks determined by the meeting, and implement them to the relevant responsible units and responsible persons. Meeting summaries can generally be summarized in the following ways: It is a brief and general review of what was done at the meeting, what consensus was reached, what problems were solved, and to deepen the impression of the participants. It is based on a brief review of the meeting and a high-level induction and generalization of the entire meeting. When making a comprehensive summary of the meeting, use inspiring words to put forward hopes and requirements to everyone, and call on everyone to work hard to achieve a certain goal or complete a certain task. Whether the summary of the meeting is detailed or brief depends on the requirements of the meeting, the atmosphere of the meeting, the participants, the time arrangement, etc.It can be adjusted, perfected and mastered flexibly according to the general structure and methods introduced above. The summary should strive to be objective and realistic.Don't exaggerate and exaggerate at will.In the summary of the meeting, while seeing the achievements, it is also necessary to point out the existing problems in a timely and objective manner, and put forward the areas that need to be worked hard in the future.The summary of the meeting can often play a positive role in reminding and strengthening the awareness of subordinates, so leaders must pay attention to it.