Chapter 28 Chapter 27 Adjusting Self-Psychology: Miracles are created by eloquence

Speech is a kind of mental activity, and the quality of expression has a lot to do with the psychological quality of the speaker.Only a leader with excellent psychological quality can express his meaning smoothly and achieve the desired effect; a leader with poor psychological quality cannot even stand on the podium, or the words do not convey the meaning when expressing, and they give up halfway. Indomitable will is a necessary condition for a person to become a talent. For leaders, firm will is especially important.In specific manifestations, when the will is reflected in how to deal with chaos and danger, it is a matter of psychological quality.Without a certain tolerance, responsibility and pressure will cause the leader to collapse first. Therefore, a certain tolerance is an essential quality for a leader who is a pressure bearer.

Wartime political leadership and military leadership are generally more praised and described than peacetime leaders.On the one hand, this is because war itself is the most magnificent phenomenon among all kinds of competitions in human history, which can test the material and financial resources of all parties, the scene is grand, and the plot is complicated; The test mentioned the highest limit, and at the same time raised the quality test of the leader's fearlessness in the face of danger and calmness in dealing with chaos to the highest limit.In a grand and tragic war, the leaders of the two warring parties were fully exposed in front of the spotlight of history. What advantages and disadvantages did each have, what did they do in the face of crisis, and what did they do in the face of trouble and confusion? None of these can escape the witness of the war itself, nor can it escape the sharp pen of historians.

Commercial competition seems to be completely different from war. There is neither a big scene of roaring artillery fire nor an unquestionable life and death boundary between life and death.However, are the quality requirements for business leaders and company leaders much worse than wartime political and military leaders?But in fact, it's not.The fierceness of commercial competition is no less than that of war, but war is more intuitive, clear at a glance, more focused on momentum, and its consequences are more direct and understandable, while the competition in the commodity economy is longer-lasting and more complicated, with more hidden means and less easy to understand. Perceived, the consequences are more serious, far-reaching, and even more jaw-dropping.

The economic take-off of the Federal Republic of Germany and Japan after the Second World War, and the competitive advantages of their products in the international market, have now caused headaches for governments and economic circles of various countries, but why did the potential competition and contest not arouse people's attention? Pay attention?Is it because there was no competition?No, it's just because business competition is more hidden, and people often feel that the crisis is approaching suddenly when the flood has overflowed the embankment. Without emergency measures, people will die without a place to die.

For leaders, in order to shoulder their own responsibilities, they must do the following: when others are at ease, they should be restless, ready to deal with the dangers that may come at any time; Steady and easy to deal with; in the face of a major crisis of life and death, do not panic, be brave and resolute, make decisive decisions, and lead everyone out of the predicament. Are leaders unaware of the chaos and danger?no.Don't leaders have joys, sorrows, sorrows and joys in their hearts?Nor is it.This is a kind of psychological quality that is gradually cultivated and slowly formed. Behind this quality is tenacious will and self-control.Great victories have been achieved, and it is time to be happy, but leaders must review shortcomings and predict crises, and should not be overly happy. This is a responsibility and a vision.A major crisis is coming, and the situation is extremely severe. It is human nature to act improperly at this time, but the leader must be full of confidence and not change his face, as if he is absolutely sure of the ultimate success. This is a kind of performance, a It is a necessary performance, a tenacious self-control, and a sense of mission and responsibility.

The more arduous the task, the more complicated the situation, and the more serious the crisis, the more the company's leaders must devote themselves to work with full enthusiasm, high self-confidence, tenacious quality, and firm strength.People need motivation, supervision, and spiritual support, especially in the face of difficulties and dangers.Company leaders should provide their subordinates with the help they need. Without such help, they will collapse mentally and lose confidence in victory. Only the psychological victory belief of company leaders can stabilize the emotions of employees and mobilize them. In order to obtain actual and real victories, we can be fearless in the face of danger and calm in chaos. The great power of this kind of psychological quality is inestimable.

Ordinary people are pursuing life itself. When they discover themselves: life, their strength is suddenly discovered and becomes extremely powerful.Truly successful leaders have their own place higher than life. This kind of character is not innate, but the result of acquired training.For company leaders, being brave, resolute, and calm can sometimes produce unexpected results.A company on the verge of bankruptcy is shaken and morale is low. The main measure to get out of the predicament is to replace a company leader with excellent psychological quality.As long as the new leader conquers the hearts of the company's employees with his firm will and confident actions, people can feel a new strength and confidence.At this time, the leaders have launched a series of improvement measures without losing the opportunity, and there is hope for the company to return to prosperity.

The key for leaders to strengthen their psychological quality is to build self-confidence.But building self-confidence is not something that can be achieved simply by talking about it. It requires long-term efforts and correct methods.Here's a set of concrete ways to boost your conversational confidence that's well worth trying. 1. Practice looking others in the eye A famous person said: "If you want to see through a person, look into his eyes." Not looking at others usually means that you feel inferior; avoiding other people's eyes means that you feel guilty.If you have a clear conscience, just look at others and tell him: I am honest and aboveboard, and I have no guilt at this moment.

2. Choose the front seat You will definitely find that the seats in the back row are always full, whether in teaching or various gatherings.Those who occupy the back seat hope that they will not be "too conspicuous".This is a sign of lack of confidence.From now on, you have to sit forward and remember: success is visible. 3. When stage fright, speak your mind When you can't calm down because of tension, think about your inner situation calmly, and then tell the other person frankly how you really feel now.If you can express the most troubled inner problems, you will not have the energy to generate troubles.This will calm your mind and help you regain your confidence.

4. Cultivate self-confidence with self-confidence The ancient Greek orator Demosthenes had a stuttering problem since he was a child, and his posture was not good when he spoke.In ancient Greece, which advocated eloquence, it was very difficult for him to become an outstanding speaker with his natural conditions.So he was very distressed and had a strong sense of inferiority in his heart.However, he was not discouraged, not overwhelmed by inferiority complex.On the contrary, he trained hard with extraordinary perseverance and hard-working spirit, and stood by the sea every morning to practice speech with stones in his mouth.At home, hang two sharp swords over your shoulders, and practice speaking in front of a mirror to avoid shaking your shoulders.After several years of hard work and hard work, Demosthenes finally developed a good eloquence, ranking first among the "Top Ten Speakers" in ancient Greece.

Finally, self-suggestion and self-motivation must be carried out, that is, constantly remind yourself not to feel inferior, to believe in yourself, and not to be inferior to others.Even if you are in a disadvantaged position, you must encourage yourself to strengthen your self-confidence. If you put a smile on your face when you talk, life will brighten up.People see you smile and want to talk to you, and you get energized by connecting with others.A bitter face coupled with sarcastic remarks will make others uncomfortable, and those who are alienated will become more and more indifferent.We must know that self-confidence will cultivate self-confidence, which is often referred to as a "virtuous circle". 5. Grinning We know that laughter can cheer us up, and it is a good medicine for lack of confidence.A little grin now and then during a conversation can lift your mood and make you seem friendlier.If you care a lot about what other people think of you, smile more.Because no one is going to find fault with a laugher.Laughing can make others like you. 6. Speed ​​up your walk Many psychologists have linked the speed and posture of walking with inner feelings.They will tell you: If you change your posture and speed, you can change your mental state.A mediocre person walks mediocrely, as if to say, "I'm not proud of myself."And a person with extraordinary confidence walks as if he is running.Their steps cry, "I'm getting somewhere important, doing important things." Pick up your steps, hold your head up, and you'll feel your confidence grow. 7. Eliminate low self-esteem with affirmative tone The criteria by which we judge value are highly subjective and vague.A thing, as long as you think it is beautiful, it will look more beautiful, if you think it is ugly, it will look more and more unpleasant.The same is true about self-confidence and low self-esteem, so be sure of yourself more. 8. Do what you can For what you can do, you must do it, and don't make excuses for yourself to be lazy.Do everything you can, no matter how great it is.Those who do nothing are always trying to reach the sky, so they can't find something to do.Reaching the goal one after another will bring more motivation to people, and small successes one after another will bring more self-confidence.Therefore, it is advisable to divide the ambitious goal into several small goals to complete. Every time a goal is achieved, new motivation will be generated, and finally the motivation needed to achieve the ultimate goal will be stimulated. Try to do the above eight things in your life. If you want to be a confident and eloquent leader, don't give yourself any reason not to do them.Slowly, you will find that your courage and confidence have increased. Not only do you no longer feel timid when talking to others, but you are also full of confidence when doing things. Finally, I would like to send a very important message to all leaders: self-confidence does not mean arrogance, and bravery does not mean arrogance. Emotion, as a person's psychological experience in a specific situation, is a dynamic factor that causes a person to produce a certain behavior. Therefore, being good at controlling the emotions of organizational members and the entire organization is an essential skill for modern leaders. 1. Leaders must be good at "creating atmosphere" Personal emotions and organizational emotions influence each other at work, so leaders must control the emotional climate of the organization by creating an organizational environment. First of all, it is necessary to create a working environment that is conducive to physical and mental health, and try to eliminate unfavorable factors in the working environment.Secondly, pay attention to coordinating the interpersonal relationship within the organization, so that the members of the organization work in an interpersonal environment that treats each other sincerely, lives in harmony, unites and cooperates, and is coordinated.Third, organize more group activities that are beneficial to physical and mental health, such as tourism, parties, sports competitions, technical competitions, etc., so that employees can cultivate their hobbies, exercise their will, and release themselves in group activities. Share the happiness of the collective to mobilize the positive emotions of the entire organization and boost morale, so as to achieve the ultimate goal of the organization. 2. Leaders must be good at "clearing channels" To deal with organizational members with poor emotional states, the primary method should be to guide them, not to transfer them from their jobs.The latter option should only be used if the problem cannot be resolved by other means.Even if they are temporarily transferred from their posts in consideration of ensuring work safety and service quality, they cannot just leave it at that, and timely guidance must also be done.At this time, the leader should take the initiative to talk to the members of the organization to understand the reasons for their bad emotions.Then, prescribe the right medicine to guide. For example, the dissatisfaction caused by the sense of injustice that is common among the employees of enterprises in our country can be traced to two types: one is due to the shortcomings of the leaders themselves and the limitations of the leadership system; caused by their own cognitive biases.The former type requires leaders to provide channels for employees to pour out their grievances as much as possible, welcome employees to criticize and supervise the leadership work, and create a fair and democratic organizational atmosphere in order to avoid and correct unfair practices to the greatest extent and mobilize employees. Actively engage with the emotions of leadership.The latter type requires leaders to convince people with facts, move people with situations, present actual data and materials to convince employees, or provide opportunities for them to personally experience the difficulty of other people's work, or let them change their perspective and reference. Look at the problem from the department, guide employees to correct their cognitive biases, and make them fully understand their sense of injustice. 3. Leaders must be good at "balanced mentality" This link is connected with the second link.When leaders guide organizational members with poor emotional states, the key is to use different adjustment methods to help them balance their mentality.The following three adjustment methods are available for reference: (1) Language adjustment method Language is a powerful tool for people's emotional experience and expression, through which language can arouse or suppress emotional responses. (2) Attention adjustment method When people are depressed, they tend to focus on the unsatisfactory people or things, thus aggravating the negative emotional state.Leaders should consciously organize some positive and meaningful activities, or set new goals to divert the attention of employees. (3) "Exit air" adjustment method As mentioned above, prolonged negative emotions not only have serious work consequences, but also cause many diseases.Therefore, leaders can let employees release their negative emotions as soon as possible by "exhausting their anger".For example, through heart-to-heart talks, let employees "vomit quickly" and speak out or cry out the injustice, sadness, and pain in their hearts.After the dissatisfied employees are dealt with in this way, their dissatisfaction will be alleviated, and it is easy to accept advice rationally. 4. Leaders should be good at "observing words and observing emotions" Leaders and managers need to understand that the reason why emotions can be controlled is that people's emotions are reflected in people's facial expressions, language and actions.Among them, facial expression can be said to be the most sensitive indicator of emotional reflection. It reports "wind, frost, rain, snow" and "cloudy" in a person's inner world in a timely manner like a weather forecast.If a leader wants to control the emotions of the members of the organization, he must always pay attention to the expressions of the members of the organization and grasp their emotional conditions just like paying attention to the weather forecast. Of course, if a leader wants to control the emotions of organizational members and the entire organization, he must first learn to control his own emotions, because the emotions of leaders will directly affect the emotions of subordinates and the entire organization.Leaders must learn some knowledge of leadership psychology, master the methods of self-psychological adjustment, strengthen emotional cultivation, and pay attention to cultivating their own sentiments in practice.