Chapter 23 Chapter 22 Speech Skills for New Leaders

15% of a person's success depends on knowledge and technology, and 85% depends on communication-the ability to express one's own opinions and the ability to inspire enthusiasm in others-Dale Carnegie In many cases, a "new official" needs to give an inaugural speech when he takes office. No matter how large the speech or speech is, even a simple sentence or two to new colleagues is a very important step for everyone to understand themselves and open up the work situation. Needless to say, this speech is to a certain extent the best opportunity to establish the prestige of the leader, establish the charisma of the leader, and let everyone understand the way the leader works.Therefore, if the newly appointed leader wants to open up the work situation in the shortest time, the inauguration speech should not be underestimated.

(1) Outstanding advantages If the new leader is "modest" and "embarrassed" to reveal his strengths, saying that he is "average", he will not be able to give new subordinates a strong sense of belonging to the greatest extent, and will not allow himself to establish a strong sense of belonging in the shortest possible time. prestige.Therefore, this requires the newly appointed leaders, whether talking about their own conditions or their future ideas, to show as much as possible that "we have what others do not have", "we are strong when others have it", and "we are strong when others are strong". New "advantages" that are superior to others, and sometimes even change what was originally a "disadvantage" into an "advantage".

(2) Grasp the key points Another feature of the inaugural speech is the concentration of the theme, which mainly means that the meaning expressed should be single, not spread out, and focused.That is to say, when expressing ideas, one key point must be highlighted and one center should be centered. Do not engage in multiple points and centers, and cannot try to solve and explain many problems in one speech. Therefore, when giving an inaugural speech, it is necessary to "set up the theme", "reduce clues", and "focus the camera highly", so as to ignite a fire of resonance in the hearts of the audience.

(3) Pay attention to actual results Whether it is talking about the conditions you have, or talking about the "conception" in the future, you must start from the "self" and the actual situation.The inaugural speech is also a "competition" to some extent, not a competition of who can "bloat" or who can "sweet people" with words.While listening to the leaders' speeches, the audience "weighs" whether their words can work and achieve results in reality.For example, when talking about measures, those leaders who shout out of thin air "I will raise everyone's wages and build buildings for everyone" will generally not be bought by the audience, but those slogans that come from the heart and are in line with reality are the most welcome by the audience. of.

(4) Clarify thinking The inaugural speech is not as "free" as ordinary speeches. In addition to the title and title, it is generally divided into five steps. The first step is to get straight to the point and tell the position and reason for your employment; The second step is to succinctly introduce your age, political background, education and current position, etc.; The third step is to list the employment conditions that you are superior to others, such as political quality, business level, work ability, etc., you must have a general discussion, but also have "demotion" arguments, such as when talking about your business ability , which can be proved by some achievements and achievements;

The fourth step is to put forward the governance measures if you take office. This step is the key point, and it should be detailed and feasible; The fifth step is to express your determination and request in the most concise words. (5) The expression is accurate The facts discussed and all materials and figures must be true and accurate.For example, when introducing experience, one graduated from a junior college, so it cannot be said to be a university graduate; when talking about performance, one has won three awards, and one cannot falsely say "has won many awards" (it is best to say when, what scope, and what awards are accurate) clear), if it involves numbers, try to be as specific as possible.

(6) Master the measure The angle of the inaugural speech is basically "I" as the core. If you don't grasp the propriety and exaggerate, it will make people feel rebellious, which will lead to the failure of the speech. (1) Don’t talk nonsense The inaugural speech has strong pertinence and timeliness. The incumbent must do a lot of investigation and research on the position to be fought for in advance, fully understand the characteristics of the position and the qualities that should be qualified for this position, and then do a good job on the content described. article.Some inaugural speakers do not have a complete and clear understanding of the positions they are competing for. They explain over and over again some trivial matters, and they cannot grasp the key points of the work they are working for. Can't figure it out.

(2) Avoid slurred speech The inaugural speech generally requires the speaker to succinctly explain his basic situation, job characteristics and job assumptions to the audience within a limited time.However, some incumbents are not good at grasping the priorities of the speeches. Although the whole speech is completed in one go, the audience is confused because of unclear articulation or too fast speech. (3) Avoid arrogance Some newly appointed leaders overestimated their own abilities in their inaugural speeches. When talking about job advantages, they tended to mention their bravery. ".When talking about work ideas, it is divorced from reality, and some "mirage"-like high-spirited speeches can easily arouse the audience's disgust.

(4) Avoid excessive modesty The inaugural speech requires the inaugural to evaluate their own competitive advantages objectively and fairly, and boldly publish an effective "government program".However, some leaders are afraid of displeasing the judges and the public because of their "flaunting", and lower their self-awareness and evaluation below the "horizontal line".This kind of overly modest confession not only fails to reflect the speaker's true ability, level and courage, but also is not conducive to the audience to make a correct evaluation. (5) Avoid gorgeous clothing

Speaking on the stage, clothing is the external expression and natural expression of people's ideology, morality and inner cultivation.The inaugural speech is a formal and serious theme activity. The judges often evaluate the speaker based on the needs of the position they are competing for and their own aesthetics. Therefore, the speaker should dress solemnly, plainly and generously.Some incumbents think that if they dress differently, they will win with novelty, so they may dress gorgeously or be slovenly. They don’t know that the result of doing so will not only fail the masses, but also leave a good impression on the judges, thus making the speech more effective. Big discount.

After the new leader takes office, he will definitely encounter many problems, and choosing a good breakthrough is the key.If you choose well, you will win the first battle, and the next battle will be easy to fight;So, how can we choose well?The following aspects can be considered: (1) Solve the problems that employees are most concerned about, respond to the most, and need to be solved most urgently If this kind of problem can be solved first, it will follow the people's will and win the people's opinion, which will shake up a lot and have a deep impact.Some problems seem to be "big problems" that have been unresolved for a long time, and the masses have expressed strong reactions. In fact, they can be solved with serious efforts.At this time, you can regard it as a "breakthrough", make serious preparations, look at the right time, concentrate your strength, and attack it in one go.This will definitely boost people's hearts and increase your prestige. (2) Operate on the main problems that hinder work The management of a certain cigarette factory was chaotic at one time, and the atmosphere was unhealthy. The most prominent thing was "stolen cigarettes every day, and fights frequently". If these two problems are not resolved, nothing else can be done.Therefore, the newly appointed factory director decided to put an end to these two evil winds first.In his inaugural speech, he clearly announced that in the future, whoever steals 5 more packs of cigarettes will be fired.Many people commented: "Make a big deal out of a molehill!" "The tone is not small."The new factory manager pretended not to hear, and soon caught an employee who took loose cigarettes privately. 107 cigarettes were equivalent to 5 boxes and 7 sticks. Without saying anything, he was fired!It's no use asking for mercy.This time, all the "smoke stealers" in the factory were dumbfounded.Then, within a short period of time, he fired four or five more people who dared to defy the law, and the practice of stealing cigarettes, which had been repeatedly prohibited and ineffective, was finally stopped.Then, the wind of fighting was also stopped, and the appearance of the factory changed drastically. (3) Start from the shortcomings of the predecessor Turning your predecessor's shortcomings into your own strengths can quickly open up the situation.Some Japanese management experts employed by American companies did just that. The television factory in Arkansas, USA, is already facing the danger of closing down due to poor management.In this case, they decided to invite the Japanese to be the new leaders. The first thing the new leader did after he took office was beyond everyone's expectations—invited all the workers to gather for coffee, eat donuts, and gave everyone a semiconductor radio.While everyone was eating, the new leader said to everyone: The factory is full of dust and mess. How can you work in such an environment?So everyone worked together to clean up the factory.The second thing is also surprising. The new leader, contrary to the tradition of confrontation between the factory and the labor union, met with the labor union representatives in person, expressing that he "hopes for the support of the labor union."As a result, the workers moved closer to the new leader, and their mental outlook changed drastically.The third thing people didn't expect was that they recruited new workers not to pick young and strong unemployed youths, but to bring back old workers who had been fired by the factory.When these workers came back, they were grateful to the new leader and worked hard.After doing these three things, the production efficiency and product quality have been greatly improved, and the management effect is jaw-droppingly good.The "New York Times" in the United States has reported this model in a large space.Why did these three things work so well for the new leadership?It turned out that the former boss of this factory only paid attention to the management of money and materials, but not the management of people; he only knew how to use rules and regulations to restrain workers, but did not know how to straighten out interpersonal relationships and mobilize the enthusiasm of workers.As a result, workers are in a state of confrontation and the relationship between labor and capital is tense.The new leader aims at the shortcomings of his predecessor, promotes his own strengths and prescribes the right medicine, which will naturally receive strange results. (4) Breakthrough from the most sure place You can line up the alternative "breakthroughs" to see which problem you are most confident in solving, and move on to which one first.The first shot was fired, and then the second shot was fired. The guns were not empty, and the results of the battle were gradually expanded.Although some problems should be solved, but I have never been in contact with and studied them before, or I do not have the ability at present, or the objective conditions are immature, and when I am not sure, I should not act blindly, but it is better to leave it for the next few times.This is also in line with the principle of "be cautious in the first battle and strive for victory". (1) The goal must be clear When a "new official" takes office, he should first clarify his goals.For example, what will this department look like?In what direction is it taking employees?Where should the sector develop in the long run?From a medium-term and short-term perspective, issues such as what to do well in the past were regarded as visions, plans and blueprints, which are called goals here. ①The goal is the program and the banner. It can clarify the direction, unify the thinking, boost morale, inspire fighting spirit, and make the employees think in one place, work hard in one place, and strive for a common goal with one heart and one mind. ② Only when the goal is clear can other work be planned around the theme.Such as establishing and adjusting institutions, formulating and improving systems, deploying and selecting talents, etc.; if the goals are not clear, all work will lose leadership and ownership. ③The establishment of goals can change the tasks of all employees from vague to concrete, from abstract to vivid, so as to link the work of each position with the overall goal, and the rights are more clearly defined, which is convenient for leaders to restrain themselves and facilitate Instruct others, and at the same time provide a basis for the superior assessment. (2) Establish a good command system Without a united and strong leadership team and a sound organizational structure, no matter how good the goal is, it will not be achieved.The leadership team is like a locomotive. Whether it is sound and powerful or incomplete or weak will be related to the quality of a unit's work and the success or failure of its career.Therefore, after taking office, we must do a good job in the construction of the leadership team.On the basis of full investigation and thorough investigation, adjust the leadership members who do not meet the requirements, and deploy the leadership team according to the needs of the cause, the conditions of various cadres, and the principles of group structure. In addition to deploying a good leadership team, it is also necessary to set up a lean and efficient organizational structure around the overall goal, establish a sound post responsibility system, and formulate various necessary systems and work specifications. Investigating and getting familiar with the situation is the first important thing after taking office, and it is the basis for doing a good job in all leadership work. This is indispensable for the symposium. Through the symposium, the new leader can understand the actual situation in the widest range and formulate future plans. .There are two types of meetings: (1) Overall symposium A symposium is also an investigation meeting, and it is one of the effective means to get familiar with and understand the situation; it is the simplest, most practical and reliable method.The "new officials" who have just arrived must learn about the situation through the symposium. In addition to the general essentials of conducting an investigation meeting (such as drafting an outline of the symposium, adopting a discussion style, and taking notes in person), the main points should be paid attention to: ① Select the people who will participate in the symposium What kind of people are required to participate depends on the purpose of the investigators and the type of symposium.In order to understand the situation from people at different levels, different types of forums can be held. For example, in factories, forums for old workers, young workers, department cadres or workshop directors, and party members or league members can be held. , Technician symposium, etc.Generally speaking, you should choose those who understand the situation better, have certain practical experience and analytical ability, have a decent style of work, and dare to tell the truth.In particular, it should be noted that it is best that these people are not separated from each other, are not suspicious of each other, and have no direct conflict of interest on the issues discussed.Otherwise, they are not comfortable speaking, or unable to speak the truth.Sometimes, in order to clarify some major issues, it is possible to convene separate meetings of people with different opinions, and let them express their opinions without any scruples. The leader then analyzes and compares the materials obtained from different symposiums.Practice has proved that the selection of people to participate in the symposium is the key to knowing useful information. ②The atmosphere should be relaxed and lively Since you are a new leader, everyone still doesn't know you very well, and sometimes you don't know the purpose of holding the symposium and your point of view, so it is inevitable to be cautious and silent.Leaders should use approachable demeanor, friendly and relaxed tone or humorous language to enliven the atmosphere of the symposium, eliminate everyone's tension and worries, and open up everyone's "chatterbox". ③ Be good at analyzing various opinions Leaders are new to a place where all kinds of people expect leaders to value their own opinions and accept their own viewpoints.At this time, leaders must be good at distinguishing between right and wrong, truth and falsehood, phenomenon and essence, and should treat all kinds of opinions and people with different opinions equally, and should not decide the choice based on the number of people.Sometimes when most people still have concerns, what a few people say may be the truth, and they cannot simply follow through. (2) Individual conversation This is the main channel for leaders to understand the situation.At the symposium, there were some issues that the leaders had no time to ask in detail, and some people were unwilling to express their unique opinions at the meeting. In addition, there were various complicated interests in social life, which made it impossible for some people to speak their minds in public. This requires individual conversations.Individual conversations are deeper, more detailed, and more direct than symposiums, and have a very obvious effect on understanding some complicated issues.Through individual conversations with subordinates, the leader is conducive to enhancing the emotional communication between the two parties, and can understand the relevant situation in more detail, accurately and truly.Leaders should adopt flexible and diverse conversation methods according to the different characteristics of interviewers and survey content. Here are a few things to keep in mind when talking individually: ①Talk to more people Since individual conversations can only be discussed one by one, the resulting situation may vary widely.Therefore, it is best to find several people to talk about the same problem. ②Conversation should be relaxed and easy-going Leaders should use their own efforts to make the conversation in a natural and harmonious atmosphere at the beginning, eliminate their embarrassment, and achieve smooth communication of thoughts and emotions. ③To concentrate Never let your mind wander or do other things while talking.If the leader is not focused, it will cause psychological alienation and unhappiness to the other party, and he will not be enthusiastic to introduce the situation to you. ④ Be good at inspiring For some reason, some people have scruples and insincere words. Leaders should try to help them unload their burdens, eliminate their worries, and make them willing to tell the truth. ⑤ Be open-minded when asking questions There is such a plot in Peking Opera: Qiniang asks an old man collecting herbs for directions in an arrogant manner, but the old man pretends to be deaf and dumb and does not answer a word.Later, when Mu Guiying went to see the old man, he was polite and humbly asked for advice, and explained that he inherited Marshal Yang's behest and came to fight against the enemy and protect the people.At this time, the old man was neither deaf nor dumb, and he enthusiastically acted as a guide for them.Two attitudes, two results, it shows that without the spirit of willing to be a primary school student, it is impossible to investigate the real situation. When you are a newcomer or a new official takes office, the first public speech is very meaningful. As the saying goes, a good beginning is half the battle. If you want to start the first shot, you must take some necessary measures to enhance the effect of your speech and maximize yourself. The charm of language, the following measures can make you prepared. (1) Before speaking, avoid drinking hot or irritating beverages, such as tea and coffee, especially coffee with milk.Others, such as carbonated or frozen drinks, should not be drunk either.It is best to drink some warm lemonade or warm water to make your vocal cords more lubricated. (2) When you are speaking, if your throat is dry and there is no water at hand, you can take a break by flipping through your notes or scripts.In any case, during these few seconds of chewing the tongue, the saliva secreted by the tongue can also lubricate the belt.But this is not a long-term solution.Your presentation has a huge impact on your success, so don't forget to prepare yourself a glass of water before your presentation. (3) After some small practice, if you still feel that your voice is detrimental to your image, you need to consult a speech expert or announcer.They can point out your problems and suggest ways to improve your sound that are right for you.There is no doubt that you have to work hard, but you must not give up your efforts and must remember: "Your voice plays a role in 38% of people's impressions." (4) If you want your speech to be accepted by the audience, your gestures, body posture, and your voice must be as convincing as your speech.Never adopt a defensive posture that resembles clasped hands or unclear positioning of the hands; worse yet, a stern posture such as arms crossed.These gestures can make the audience feel uncomfortable, and in this case, it's not surprising if the audience doesn't know what you're talking about. (5) In order for your speech to be understood by the audience, you must adopt an open and frank posture.For example, when you are giving a lecture or explaining a problem to people, let one of your hands be naturally placed aside, or use a natural palm upward movement.You must be desperate for people's trust in you, so you should not put on didactic gestures, that is, pointing fingers for emphasis, clasping hands while sitting in front of the stage, and forming a tower shape with your fingers (this is arrogance). (6) No matter how serious the subject of your speech, an occasional smile (not a big grin) will always help you win more support.From time to time, purposely glance around each person in the room with your eyes, as if you were addressing that person, even if the glance is just a quick glance or two.Don't avoid the eyes of those detractors, let them also look up at you, it can show your confidence, and even "turn hostility into friendship". (7) You want to make your voice "convincing".Use a low, rhythmic tone throughout your speech, as if what you are saying is a statement of fact. In order to show that they are different, some newly appointed leaders often argue with others. As soon as they talk to others, they will confront each other. No matter what others say, they will always refute it to show their brilliance as a leader.This is a very bad habit. You want to have the upper hand in everything, and you are self-righteous everywhere.At work, if you are unfortunate enough to be that kind of person, please listen carefully to the warnings of others. Even if you really know more than others, you should not talk to others with this attitude.This bad habit keeps you isolated from your friends and colleagues. No one is willing to give you opinions or suggestions, let alone give you some advice.You may have been a very good person, but unfortunately you have developed this habit, and your friends and colleagues are far away from you.The only way to improve is to develop the habit of respecting others.First of all, you have to understand that in daily discussions, your opinion may not necessarily be correct, and the opinions of others may not necessarily be wrong.Put the two sides together and you're at most half right.So, why do you have to contradict others every time? Probably among the people who have this bad habit, most of them are smart, or they think they are smart. Maybe they are too enthusiastic and want to come up with higher insights from their own thoughts. He thinks that this will make others admire him, but in fact Totally wrong.There is no need to bother with advanced research on some ordinary things.At least the purpose of our ordinary conversation is more entertainment than research. Since we are not studying and discussing issues, why bother to be stubborn on some trivial matters.Another thing to be careful about is not to be too serious in a casual conversation. When someone talks to you, he is not prepared to ask you to preach at all. Everyone just talks and laughs.If you try to be smart and come up with a higher opinion (even if it is a superior opinion), the other party will never be willing to accept it.Therefore, you must not at any time show the air of wanting to teach others. When your colleague makes a suggestion to you, if you can't immediately agree with it, at least you can consider it, and don't refute it immediately.If your friends chat with you, you should pay more attention, too much stubbornness can make an interesting life boring. If someone really made a mistake and refuses to accept criticism or advice, you should not rush for success. You might as well take a step back, extend the time, and talk again every few days. hurt feelings.Therefore, in socializing, always consider other people's opinions, and don't be a stubborn person. Only in this way can you gain people's appreciation and love. A large number of facts show that when people talk, they have a purpose: to know whether others have the same view on a certain matter as themselves, and further hope that others have the same view on a certain matter as they do.If other people's views are slightly or very different from your own, you will feel extremely uncomfortable, and even become unhappy immediately. The phenomenon.Therefore, people should pay more attention to learning to control their emotions in daily communication, and don't be self-righteous. Even when others disagree with your views on something, you should appear very interested in it. So, when you hear someone else's opinion is the same as yours, you have to agree immediately.Don't think that doing so will lose the face of the leader, and people will think that you are echoing, so you keep quiet.Keeping silent, although it will not be misunderstood as echoing, it is also easy to make people think that you disagree or cannot communicate, and they will be separated from you. Lincoln once criticized his female secretary: "Your dress is very beautiful, you are really a charming lady. But I hope you pay attention to punctuation when printing documents, so that the documents you type are as cute as you." The female secretary said to I was very impressed with this criticism, and since then, the printed files have seldom made mistakes. As the president of the United States, Lincoln can be regarded as one of the most powerful people in the world. His tactful and polite speech is a manifestation of his self-cultivation and good manners.If he reprimands in a domineering tone: "How do you work? You can't even figure out the punctuation marks." It will only make the other party disgusted, but it will not achieve the purpose of correcting the other party's mistakes. Speaking is an art, there is no doubt about it.The so-called "a good word warms the winter three times, and a bad word hurts the June cold", many people say that the foothold and starting point are good, but because they don't respect each other when they speak, it leads to unnecessary misunderstandings and disputes. People have self-esteem and long for the respect of others.Generally speaking, in the social class, in a small sense, in a team, there are only differences in income and division of labor, but there is absolutely no distinction between high and low personality.Ask yourself, do I need understanding and respect from others?Again, this is exactly what everyone else needs.Smart people must first understand and respect others. As the saying goes, the human heart is like a flower: when it is open, it will receive the soft dew; when it is closed, it will resist the storm.If we are exhorting someone, we are actually opening his heart.However, the person being persuaded often uses closure to resist our language, because he does not know that we are sending rain and dew, but knows how to protect his self-esteem.Therefore, it is very important to respect others in order not to damage his self-esteem.Generally speaking, when we persuade others, it is easy to put ourselves in a higher position than others.In essence, it is true that you are higher than others, because you think that your views are correct than others, so you can persuade others; if you think that your views are lower than others, it means that your views are incorrect, or you are not confident in your own views, so go ahead Who should I advise?Therefore, the person who persuades others should actually be in a high position, but this kind of high status cannot be shown when persuading others, and can only be placed on an equal position with the person being persuaded. This is not hypocrisy, but a method above needs.Only when the person being persuaded feels that you respect him and put yourself in his shoes, can he seriously consider what you said, open his heart, and achieve the goal of persuasion.On the contrary, you think that you are justified, you are right, you put your position high above you, and you don't even pay attention to the way you express your language. A tone of criticism will inevitably arouse the resentment of the person being criticized.Because you did not respect him, he will think of various ways to deal with you, so that you not only failed to achieve the purpose of persuasion, but also made you angry.If he succumbs to your criticism due to some pressure or other factors, he may admit that he was wrong verbally, but deep down he will not listen to you. The third president of the United States, Jefferson, and his grandson were driving out in a carriage. On the road, they met a strange slave who took off his hat and bowed to them.Jefferson saluted by raising his hat, but his grandson was too busy talking to the slave to pay any attention.Jefferson said solemnly: "My child, do you allow a slave to be more gentlemanly than you?" Gentlemanship is mentioned here, and we always talk about it in our daily life. This person has gentlemanliness, and that person does not. Wait.So what exactly is gentlemanly demeanor?Generally speaking, the minimum content of a gentleman's demeanor is to be polite, courteous, well-dressed, well-behaved, and well-educated.Gentleman's demeanor, in the traditional sense, generally belongs to those who are relatively wealthy, well-educated and well-educated.But being rich doesn’t necessarily mean showing a good gentlemanly demeanor. In our society, there are more and more rich people, but there are not many people with gentlemanly demeanor. People are eye-catching, some people wear suits and leather shoes and famous brands, but in fact they are full of rice bran, what a pity for his good outfit. For new leaders, knowledge and talent are often behind the demeanor, otherwise it is just a show.The so-called "poetry and book spirit in the stomach" is also the same reason.The beauty of demeanor is not only external beauty, it has profound connotations.Excellent quality, profound knowledge, broad-mindedness, strong will, open-minded temperament, lofty ideals, and sincere concern are quite inspiring and highly praised by people.And these are obtained through personal cultivation.Moreover, beautiful demeanor is actually inseparable from beautiful speech and manners. Wisdom in speech and elegance in manners are the cosmetology of demeanor.And free and easy appearance, thoughtful etiquette are also essential.In addition, a sincere and frank attitude and a full and high-spirited state of mind are also indispensable elements of good demeanor. A person's behavior is like a mirror, reflecting his cultural connotation, knowledge level and moral cultivation.A person's behavior is the silent language in social interaction, and it is the external expression of personal character, quality, taste, accomplishment, spiritual world and living habits.In daily life, to see whether a person's behavior is elegant or vulgar is actually to see whether his behavior meets the requirements of etiquette.Some people do not stick to small details in personal behavior, and regard uncivilized behavior in daily life as a trivial matter, without paying attention and attention. In fact, civilized behavior starts with small things.Civilized behavior can often leave a deep impression on people and make people willing to get close to you; while vulgar behavior will alienate people and will definitely affect the development of your social activities.From this point of view, personal behavior is not a trivial matter. In the initial work of a new leader, he should make his behavior meet the requirements of civilized norms.To achieve civilized behavior, we must first overcome the vague idea that behavior is a small issue, we must focus on small things, start with small things, and start from me; secondly, we must pay attention to the cultivation and accumulation of civilized behavior.Only in this way can one become a person of noble character.To develop good habits of behavior, we should also pay attention to two points: first, pay attention to politeness and etiquette, polite manners are the expression of self-sincerity, and a person's external behavior can directly express his attitude.Secondly, we must develop various good personal habits and overcome various indecent behaviors. Most people have a strong desire to express themselves, to show their self-worth, especially when you are with a person to whom you want to express your inspiration.This desire will become stronger.You tend to ignore his attitude towards you, and only care about your own high-spirited talk and express your pride, but people have already closed their ears, and you don't know where a lot of your motivational words have gone.At this time, we might as well close our mouths, put our ears up, look into the other person's eyes, and listen to his words attentively, maybe we can hear his encouragement to you. 70% of the art of leadership is the art of eloquence, and 70% of the art of eloquence is the art of listening.Especially as a new leader, listening is the most effective and direct way to improve interpersonal relationships.The better a person is at listening to others, the better his relationships will be.Because of your listening, the other party can understand it as respect and praise for yourself. This kind of respect and praise is actually a kind of leadership.It is equivalent to telling the other party: what you say is very important to me, and I am listening carefully!This virtually enables the other party to gain a sense of honor, satisfies the desire to express oneself, and enhances mutual feelings. Listening to other people's conversations is the most effective way for leaders to understand and master subordinates and their work, but listening is not just listening quietly, but actively putting yourself into the role and stimulating the speaker's enthusiasm while listening.For example, nodding and blinking are great encouragement for the speaker.If the listener does not give the speaker appropriate feedback in a timely manner, no matter how long you listen, you will not be regarded as a bosom friend.The speaker would rather play the piano to the cow than face such an "unfathomable and profound" person. To become a qualified "listener", one must achieve the state of unity of mind and mind, and it is far from enough to use ears alone.When you are fully engaged and satisfy the speaker's desire for self-expression, then you have achieved the purpose of silent leadership.Everyone is a unique world, a beautiful landscape, but is deeply hidden behind the curtain of the soul.As long as you listen quietly with your heart, you will slowly take control of all this. In the early days of a new leader's work, it is inevitable that some embarrassing things will be encountered, which will suddenly make the atmosphere tense and embarrassing. Learning to give the other party a "step" will not only ease the other party's nervousness and allow things to develop smoothly, but also make the situation more comfortable. The relationship between each other has been further enhanced.To achieve this goal, we might as well learn to use the following three techniques. (1) Change the atmosphere of the conversation On a serious occasion, the audience will often burst into laughter by one or two unexpected incidents, which seriously damages the solemn atmosphere of the serious occasion and is not conducive to the continuation of the event.In the face of such emergencies, we should show a strong self-control ability, try not to be affected by them, and then deal with the matter with the same serious attitude as in the normal state, making it an ordinary part of the normal process . During World War II, a highly respected British general hosted a victory reception.In addition to the upper class, the general also specially invited a group of brave soldiers, and the reception was warm and grand.Unexpectedly, a soldier who joined the army from the countryside did not understand the etiquette at the banquet, and drank a bowl of water for washing hands in front of him, which immediately attracted ridicule from dignitaries, ladies and ladies.The soldier blushed all of a sudden, feeling ashamed.At this time, the general slowly stood up, holding the bowl of handwashing water in front of him, facing all the distinguished guests, and said passionately: "I propose that we do this for our soldiers who fought the enemy bravely and fought for the country. One bowl." After saying that, he drank it all in one gulp, and the whole audience was in awe, and the atmosphere suddenly changed.After a while, everyone looked up and did it.At this time, the soldiers were in tears. (2) Change the angle of the topic In many cases, the failure to step down in the face of embarrassment is because the mind is framed in a normal state, which has no effect on the development of the situation.If we make a clever and novel explanation for his embarrassing behavior from another angle, the original negative behavior can have additional connotation and value and become a common sense action. Once, the Chinese teachers of the whole school came to listen to the lecture of Teacher Wang, who was new to the school to teach Chinese, and the principal also came to "guidance", which made Xiao Wang feel difficult.He was afraid that the lectures would not be good, and he also worried that some students would not get good grades when answering, and would lose face. In class, he focused on explaining the emotional color of words.After questioning the two students and achieving good results, I then asked the principal: "Please name a beautiful word or sentence that describes ×××." Maybe it was because of the tense atmosphere in the classroom, maybe it was the presence of Yan's father, or maybe a combination of both. This young master was in a dilemma and just stood there. The air froze, and both Teacher Wang and the principal showed embarrassing expressions.Soon, the teacher returned to normal, and said in an adaptable manner: "Okay, please sit down. Classmates, XX's answer is the most perfect. What he means is that this person's beauty cannot be expressed in words and words." To describe." The audience all gave a knowing smile. (3) Change the situation of the other party 突然间发现别人的失误或错误行为，但当这些失误或错误行为不会导致重大的损失出现时，我们应尽量克制自己的情绪，以平静如常的表情和态度装作不解对方举动的实际意图和现实后果，并且给对方找到一个善意的动机，变换对方的处境，让事态的发展朝自己所希望的方向推进，以免把对方逼到窘迫的境地。 一天中午，物理教研室汪主任路过学校后操场时，发现前两天帮助搬运实验器材的几位同学正拿着一枚实验室特有的凸透镜在阳光下做“聚焦”实验。他想：他们哪来的透镜？难道是在搬运时趁人不备拿了一枚？实验室正丢了一枚。是上去问个究竟，还是视而不见绕道而去？这时，一位同学发现了他，其余的慌忙站了起来，手拿透镜的同学显得很不自在。汪主任从同学们慌张的神情中可以进一步判断这透镜的来历。当时的空气就像凝固了似的，一分一秒也不容拖延。汪主任快速地构思，终于想出一个处理办法，他笑着说：“哟，这枚透镜原来被你们找到了？”凝固的空气开始流通起来。接着他用略带感激的语调补充道：“昨天我到实验室准备实验器材，发现少了一枚透镜，以为是搬运过程中丢失了，沿途找了好几遍都未能找到，谢谢你们帮我找到了这枚透镜。这样吧，你们继续实验，下午还给我也不迟。”同学们轻松地点了点头，空气依旧是那么温暖，那么清新。 为了尽快地让大家相处融洽，表示自己的随和，新上任领导通过开玩笑的方式与同事沟通也未尝不可，大家开开玩笑，相互取乐，说话不受拘束，原是一件让人高兴的事。不过凡事有利也有弊，乐极生悲，因开玩笑而使同事不快的事情也常常遇到。因此，有的人竟认为谈话时开玩笑应该避免。这是大可不必的，如果好朋友见面连开玩笑的话也不许说，那么生活也未免太乏味了。生活中我们真正要注意的是开玩笑的方法，即不开过头的玩笑。 那么，开玩笑之前，你先要注意你所面对的对象是否能受得起你的玩笑。一般来讲人可分为三类：第一种，狡黠聪明。第二种人，敦厚诚实。第三种，则介乎两者之间。对第一种人，即狡黠聪明的人开玩笑，他不会使你占便宜的，结果是旗鼓相当，不分高下。第二种，敦厚诚实者，则无还击之计，亦无抵抗之力，这种人喜欢和大家一起笑，任你如何取笑他，他脾气绝好，不会动怒。对第一、二种人，你可以看看对方的情形，就知道能否开玩笑了。唯有介乎两者之间的那种人，最应认真对待。这种人大概也爱和别人笑在一起，但一经别人取笑时，既无立刻还击的聪明机智，又无接纳别人玩笑的度量，如果是男的则变为恼羞成怒、反目不悦；如果是女的就独自痛哭一顿，说是受人欺侮。所以开玩笑之前，要先认识对方，最为安全。其次，要适可而止。开玩笑，一两句说过便完了，不要老是开一个人的玩笑，也不要连续开好几个人的玩笑，不然你必招来非议。 作为领导，“新官”上任，同大家开开玩笑可以表示你的随和可亲，但过头的玩笑也绝对会损耗你的权威。