Chapter 9 Chapter 8 Leaders' daily speech etiquette norms

Etiquette according to status is more important than the highest wisdom and all learning. - Herzen Salutation refers to the appellation used by people in normal communication and entertainment. It is the "pioneer official" of verbal communication.As a leader, in daily life, addressing people in a friendly, accurate, and conventional way will add a lot to their leadership image.The correct and appropriate address can not only reflect respect for the other party and one's own cultural quality, but also promote the success of communication. As the saying goes, "a good word is three springs warm", a proper address is like a greeting, so that the other party can get psychological satisfaction, smooth communication, and a successful relationship.On the contrary, inappropriate address will often cause the other party's unhappiness or even sullenness, put both parties in an awkward situation, and cause communication obstruction or even interruption.It can be seen that whether the address is appropriate or not determines the success or failure of people's communication activities and the quality of management effects to a large extent.Therefore, whether you are an ordinary person in any occupation, or a leader or manager in a certain position, if you want to live a happy life and develop your career, you need to pay attention to the skills of addressing people and strive to improve your art of addressing.

The important role of appellation in interpersonal communication and management activities has long been noticed by people.Social psychologists believe that a proper address can make people feel happy, enhance self-confidence, and help form intimate and harmonious interpersonal relationships.And good interpersonal relationship is an important condition for people to be invigorated, mentally healthy and improve work efficiency.Appropriate titles can shorten the psychological distance between people and make people feel comfortable. So, what is the appropriate name?In fact, there is no uniform mode of calling.Different regions, different nationalities and different language traditions may have very different addressing habits; people with different occupations, positions, genders, and ages have different needs and expectations for addressing.This has resulted in the complexity and diversification of interpersonal address, increasing the difficulty of appropriate address.But there is one thing in common, that is, to respect others and treat others politely. In this way, the other party will have a sense of pride and satisfaction in his heart. In turn, the other party will be willing to contact you and communicate with you actively, which makes communication Got off to a good start.

In international communication, men are generally referred to as Mr., and women as Mrs., Ms., and Miss. These titles can be given names, titles, titles, etc., such as "Mr. David", "Miss Secretary", "Mrs. Jack", etc. .But in Japan, women are generally not called "Miss" or "Ms.", but "Mr.", such as "Mr. Nakajima Kyoko." Officials with high status are generally senior officials above the minister, and they are called "Your Excellency", title or Mr. according to the national situation.Such as "Mr. Minister", "Mr. Chairman", "Mr. Ambassador", etc., but the United States, Mexico, Germany and other countries do not have the habit of calling you, so they can be called Mr. in these countries.Women with status can be called Mrs., and women with high official titles can also be called "Your Excellency".

In a monarchy country, it is customary to call the king and queen "Your Excellency".People with the titles of Duke, Marquis, Bo, Zi, and Nan can be called titles, or you, and generally, they are also called Mr. Doctors, professors, judges, lawyers, and people with doctoral degrees can be called "doctors", "judges", "lawyers" and so on.At the same time, you can add your surname or Mr.Such as "Professor Carter", "Mr. Judge", "Mr. Lawyer", "Dr. Martin" and so on. However, it is not enough to know the above knowledge only, and the following points should be paid attention to when addressing specific names.

(1) Remember the other party's name Names are not only a sign to distinguish oneself from others, but many people's names also embody the expectations of parents for their children.Everyone will value and cherish their own name because of the need for self-esteem, and at the same time, hope that others will remember and respect it.Therefore, when one's name is called by others, one thinks that one is respected, feels happy in one's heart, and has a sense of intimacy with the person who calls one's name.At all times and in all over the world, some leaders, politicians and entrepreneurs know this kind of mood very well. When greeting people, they don’t just say "Hello", but put the other person's name before or after "Hello". Played a very good psychological effect.It is for this reason that we are always moved and admired by people who can still call us by their own names after a long absence.

(2) Meet the age status The title must conform to the specific circumstances of the other party, such as age, gender, identity and occupation.You should be warm, courteous, and respectful to the elders; you should be sincere, natural, and friendly to your peers, showing your frankness; you should be kind and humble to young people, and express your love and concern; Those with high positions or titles should be called by their titles or titles.In short, be polite, express your sincerity and respect for the other party, and be neither humble nor overbearing.Do not use "Hello" or "Hey" to address people. At the same time, you should also refrain from bowing your head and saying compliments.

(3) Be courteous and orderly When greeting multiple people, if there are older people, young people or the opposite sex present in the group, you should pay attention to the order of addressing.Generally speaking, it should be grown up first and then young, up and down first, women before men, and it is advisable to get acquainted with each other after being sparse with husbands.The title can best express the speaker's moral cultivation, knowledge level and civilization, and also reflects his communication skills.Taking into account the difference between the senior and the young will make the elders feel respected and the young feel at ease; if the order is reversed, not only will the elders be dissatisfied, but also the person being addressed will feel embarrassed.Furthermore, attention should be paid to respecting women. When greeting a group of the same age and status, addressing women first will make the other party feel that you have a higher quality and be happy to associate with you.

What needs to be emphasized is that the above points are not isolated, but mutually restrictive and closely related. They jointly determine the appropriateness and degree of appellation from different aspects.In our daily life, we can only receive the most ideal address effect by analyzing the appellation needs of the addressee from various aspects and choosing appropriate address words according to the specific conditions of the addressee and the occasion of communication. Greeting is a commonly used etiquette when leaders meet, meet, or negotiate. It is mainly used to greet friends with gestures, and it is usually used to greet acquaintances on various occasions.

The basic norms of greeting are: men should greet women first; young people should greet seniors first; students should greet teachers first; subordinates should greet superiors first; When you are a man, you should pay tribute to the man first. Greetings include standing up, raising hands, nodding, smiling, bowing and taking off one's hat. Standing up greetings are often used in more formal occasions. When elders and venerables arrive or leave, those present should stand up to pay their respects.If the subordinates and juniors who are sitting see the superiors and elders who have just entered the room, they should also stand up to show their respect.Raising your hand is suitable for greeting acquaintances who are far away. Generally, you don't need to make a sound. Just straighten your right arm and palm towards the other party. Just wave your hand lightly, and don't shake it repeatedly.Nodding is suitable for occasions that are not suitable for conversation, such as meetings and talks, meeting with acquaintances at the same place for many times or acquaintances only once, and nodding in social occasions can also be used as a salute.The correct way to nod is to move the head down slightly, not too much, and it is not necessary to nod more than once.The salutation bow has a wide range of applications, expressing respect to others. When saluting, the whole body or the upper part of the body can be slightly bowed forward.Take off your hat to pay tribute. If friends and acquaintances wear hats with brims, it is most appropriate to take off their hats.The method is to lean slightly and take off the hat with a hand slightly far away from the other party, place it at a position about parallel to the shoulder, and exchange eyes with the other party at the same time.If you meet a friend and pass by, you can turn around and say hello, and gently lift the hat with one hand without taking off the hat.If you're wearing a beanie, you don't have to take it off, you just bow.Be careful not to put your hands in your pockets.

Ladies no matter what the occasion, regardless of age, wearing a hat or not, just nod or smile.Only when you meet superiors, elders, teachers, people you admire, or when you meet a group of friends, do women need to greet them first. More than one method of greeting can be used at the same time, such as nodding and smiling, bowing and taking off one's hat can be used at the same time.When meeting the other person who greets you, you should greet the other person in the same way, otherwise it is impolite.Pay attention to elegance, and generally do not shout at the other party while paying respects to avoid hindering others.

In restaurants and other occasions, if the men and women are not very familiar with each other, generally men do not need to get up and walk to the front to greet, but just bow in their seats.If the lady wants to, she can go to the man's table to pay her respects. At this time, the man should stand up and help the lady to sit down. When you meet a high-status acquaintance on a social occasion, it is generally not advisable to get up immediately to greet the other party, but to go forward to greet the other party after the entertainment of the other party is over. Handshake refers to the etiquette behavior of two people holding each other's hands in a communication occasion, and it is a form of communication etiquette that is most used in communication occasions.It originated in the primitive hunting and war period. People held sticks in their hands to prevent accidents. If strangers met without malice, they would touch their palms to show that they had no weapons in their hands to show friendship. It gradually evolved into today's handshake. When shaking hands, you should be about one step away from the recipient. Stand upright with your legs together or with your toes spread out to form a figure-of-eight stance. Lean your upper body slightly forward, slightly bend your elbows and lift them to your waist, and stretch out your right hand while looking at the other party. Put your fingers together. , Thumbs open to hold each other or slightly move once, and release after the salute.It is indecent to be too far or too close to the recipient, especially not to draw the recipient's hand closer to your own body area.When shaking hands, you can only swing up and down, not side to side.In a certain situation, such as a reunion after a long absence, when meeting a guest, in order to achieve the effect of conveying a certain emotion, you can shake hands with the other party for a little longer, and you can also stretch out your left hand to hold the back of the other's right hand at the same time, with both hands tightly. The shape of the grip.However, this kind of handshake cannot be used for ladies or beginners. It is enough to shake hands with them slightly, and it is not suitable to use force.When shaking hands, it is required to be generous, natural and smiling. When meeting a foreigner with a high status in a foreign-related occasion, it is enough to politely nod and smile or applaud to express welcome. If the other party does not take the initiative to extend his hand, it is not advisable to go forward and ask for a handshake.When meeting several foreign guests for the first time, the time to shake hands should be roughly equal, and don’t give people the feeling of favoring one over the other. When you know one of them but don’t know others, you should also pay attention to this when shaking hands with the former, and don’t shake hands with him. There is no end to it, and shaking hands with other people is just for fun. Handshake should also pay attention to the following points: The order of handshake is generally: the older hand out first, and the younger ones follow;The rule is that His Holiness reaches out first. The handshake should be firm, strong, and hold the other person's hand tightly.It is certainly impolite to shake hands too tightly, but you should avoid the kind of casual handshake that only partially touches the other party with your fingers.A firm, strong handshake represents the person's ability to make decisions, take risks, and take responsibility.A sincere and warm handshake shows that you are willing to get to know each other and gives people a sense of trust and encouragement.And the offensive handshake, the feeling is: hesitating, unpleasant, making people feel weak, lifeless, distrustful or unwelcome to others, insincere, etc. The time for shaking hands is usually three to five seconds, usually just a shake.If you are an acquaintance, take a little longer.Whether a man and a woman are familiar or not, it is not advisable to use too much force, just hold the woman's fingers, if the woman does not extend her hand, the man can only nod and bow. Women can shake hands with gloves on, especially evening gown gloves, but men have to take them off and cannot shake hands with gloves on.Do not shake hands when there is water on your hands, or when they are unclean.Can say "Sorry, I have water on my hand" etc.When a soldier wears a military cap and shakes hands with the other party, he should first raise his hand in a military salute and then shake hands. When there are a lot of people, you can't cross-shake hands, but you should wait for others to finish shaking hands before reaching out; except for ladies, old people, banquets, and discussion tables, you should generally stand when shaking hands.Finally, it should be noted that it is the most impolite behavior to refuse the other party's initiative to shake hands. Greetings, also known as greetings, are one of the ways for people to establish language communication, and they are the lubricant for conversations. It can make friends understand each other on certain occasions, let strangers get to know each other, and make unfamiliar people get acquainted with each other. , enliven the monotonous atmosphere, and build a bridge of friendship for further talks between the two parties. In September 1984, the 22nd round of talks between China and the UK on the Hong Kong issue began at the Diaoyutai State Guesthouse.Zhou Nan, the Chinese representative, and Ivans, the British representative, met and exchanged pleasantries. Zhou Nan said: "It is autumn now. I remember that Mr. Ambassador came here in spring, so we have experienced three seasons: spring, summer, and autumn—autumn is the harvest season!" This was an important negotiation in the history of Sino-British relations. The time was the autumn of 1984—a critical moment for reaching an agreement.The content is the recovery of my country's sovereignty over Hong Kong. In this relaxed greeting, Zhou Nan used hints, puns, and cleverly used the seasonal characteristics of communication, that is, the characteristics of autumn and its symbolic meaning-maturity and harvest, to express our sincere attitude, hope and firm determination, Expressed implicitly and euphemistically. This kind of greeting is meaningful, with strong pertinence and flexible strategy, and the meaning of infinity is beyond words. In daily life, the main forms of greetings are as follows. Greetings on the way.It is to meet acquaintances on the road or in some public places, and say hello by the way.One is to shake hands with acquaintances who often meet, say "hello" and "go to work"; meet each other on the road, nod, smile, wave hands, and pass by without getting out of the car .The other is when you meet an acquaintance on the road who you haven't seen for a long time, you should stop nodding and say a few more words.If there is something urgent to do, you have to make it clear with the other party before leaving. This is the basic common sense in interpersonal communication. Greetings before the meeting.Such as meeting an appointment, or after a guest comes, greetings before talking about the topic.One is the common and minimum way of greeting, such as "Hello", "Please come in", "Please sit down" and so on.The other is the way of greeting in special situations, such as the sick, the elderly, teachers, friends, or when recovering from a serious illness, long-distance travel, misfortune, etc., the greetings should be extra considerate and heart-warming. The content of greetings mainly includes the following categories. Caring greetings.This is a common way of greeting. Sincere and deep greetings play an important role in deepening interpersonal relationships. Motivational greetings.It is in the few words of pleasantries that give people encouragement and strength.A few pleasantries can give people a lot of motivation. Humorous greetings.Adding some humorous elements to the greetings is very effective in coordinating the communication atmosphere. Good interpersonal communication and deep friendship are established among these humorous greetings. Complimentary greetings.No matter who wakes up early in the morning and hears a few compliments such as "You woke up so early" and "You are getting better and better", one after another, they will feel particularly comfortable and happy on this day.Complimentary greetings also need to talk about some skills, one of which is that the content of the compliment should be more specific, so as to have a greater effect. In the greeting, should pay attention to the following points. Pay attention to the object.Greetings should vary from person to person, and don't be in the same tune for everyone. Be aware of the environment.In different environments, different greetings are required. Pay attention to moderation.Greetings should be done in moderation, too many compliments will give people a sense of hypocrisy and politeness. In a word, proper greetings can comfort the unhappy, care for the reunited after a long absence, and bring joy to neighbors and relatives.And thus communicate feelings, connect friendship, and promote interpersonal communication to achieve a perfect harmony. Honorific words mainly refer to the language expressions that express respect, comity, and politeness to others in interpersonal communication activities.Honorific language is an important embodiment of elegant speech, one of the essential elements to show the demeanor and charm of the speaker, a necessary condition for respecting and gaining the respect of others, and a driving factor for harmonious interpersonal communication.Generally speaking, the types of honorifics can be summarized as follows: Greeting honorific.That is, the honorific words that people use when they meet each other and greet each other, usually include: "Hello", "Good morning", "Long time no see", etc.The use of greeting-type honorifics not only expresses respect, kindness, and friendship, but also fully reflects that the speaker is educated, gracious, and polite. Requesting honorifics.That is, a type of honorific used when asking others for help. This kind of honorific usually has many different expressions such as "please", "excuse me", "please take care of me", "thanks for your care", "please". A thank you salutation.That is, the honorifics used when expressing gratitude after getting help, support, care, respect, and praise from others. The most concise, timely and effective expression of this kind of honorifics is to say "thank you" sincerely.In addition, the honorifics belonging to this type include "Thanks to praise, it is a great honor", "Thanks to support", and so on. An apology honorific.That is, honorific words used when people's actions are in the way of others.In modern life, the level of interpersonal communication is constantly expanding, and the network of interpersonal relationships is becoming more and more complex, which makes friction between people happen from time to time.And when one's actions have caused harm or negative impact on others, the most common apology honorifics are: "I'm sorry", "Please forgive me", "I bothered you", "I have caused you trouble", "I am very sorry". Sorry", and so on. Of course, in interpersonal communication activities, the use of honorifics is very common. In addition to the above four types, honorifics are also commonly used in such occasions: such as waiting for guests to say "waiting"; asking people not to say "stay"; When accompanying a friend, say "bless you"; when walking first, say "excuse me"; when congratulating others, use "congratulations"; when appreciating opinions, use "high opinion"; "Fang Ling" is used for age; letters from others are "Hui Shu", and so on.But no matter what kind of honorifics you use, you must pay attention to the expression: First, the use of honorifics should be based on the principle of sincerity, not just formal coping or perfunctory.Secondly, according to different objects, different occasions, and different atmospheres, the use of honorifics should be flexibly mastered, which should not only reflect politeness, but also be unconventional.Thirdly, when using honorifics, you should be serious, straightforward, and not ambiguous. At the same time, you should pay attention to the other party's reaction and supplement it with necessary body language.In short, we must strive to make people engaged in interpersonal communication psychologically resonate and resonate through the expression of honorifics, so as to achieve further emotional exchanges. A business card is a tool often used in business communication. The business card is generally used to indicate the identity of the card holder, record the contact information, and facilitate mutual acquaintance when meeting for the first time and contact again in the future. Carry your own business cards with you, and put them in a dedicated business card case or business card holder.Some people often put their business cards in their pockets or wallets, which is not advisable.Other people's business cards should also be placed in a dedicated business card book, which not only shows respect, but also makes it easy to find. Business cards are mainly used for introducing yourself and establishing contact.In communication, after getting acquainted with others by introduction, if you have a business card, you should take it out immediately and hand it to the other party with both hands; . When accepting other people's business cards, you should be respectful, hold them in both hands, and thank you, so that the other party can feel the respect for him.After receiving a business card from someone else, you must read it carefully, and ask for advice immediately if you don't understand it.Sometimes you can consciously repeat the name and position of the other party listed on the business card to show your admiration.Never pick up a business card with one hand, or slip it carelessly into your pocket after glancing at it.If you need to put the business card handed over by others on the table temporarily, remember not to put other things on it. If you exchange business cards with many people at one time, and they are all first-time friends, it is best to exchange them according to the seat number, and make a mark to check the names of the other parties to prevent mistakes. Introduction can be simply divided into two types, one is self-introduction, and the other is to introduce others. In general, self-introduction is to introduce yourself to unfamiliar communication objects.Such as name, identity, occupation, specialty, etc., the purpose is to let the other party understand themselves, provide convenience for themselves as much as possible, and establish contact with the other party.When people meet for the first time, they will have a mentality of understanding each other and eager to be respected by the other party. Timely and concise self-introduction can satisfy the other party's desire, and the other party will treat each other with courtesy and introduce themselves. In daily life and work, people need to communicate with each other in order to seek understanding, help and support.Self-introduction is the most common way to communicate with others, enhance understanding, and establish connections. In social activities, if you want to meet someone but no one has introduced you, you can introduce yourself to the other party.The content of self-introduction can be determined according to actual needs and the occasion, and should be clearly targeted.In some public places and general social occasions, I don’t have the desire to communicate with the other party in depth, and introducing myself can just show my identity to the other party.If you need to communicate with people due to official business or work, self-introduction should include name, unit and position. In social activities, if you want new acquaintances to remember you and make further communication and contacts, in addition to your name, unit, and position, you can also mention the relationship with some acquaintances or the same hobbies as the other party when introducing yourself . Self-introduction should be concise and clear, full of self-confidence, natural, friendly, and easy-going, speak at a moderate speed, and look directly at the other party.In social occasions or work contacts, you should choose an appropriate time for self-introduction. When the other party is not interested, has no request, is in a bad mood, or is resting, eating, or busy with affairs, do not disturb to avoid embarrassment.If you introduce yourself to the attendees on formal and grand occasions such as lectures, reports, celebrations, ceremonies, etc., you should introduce yourself briefly and in detail. Introduce others, that is, the way a third party introduces two parties who do not know each other.In interpersonal communication, leaders often encounter opportunities to introduce others, so how to satisfy both parties and achieve the desired effect?This is a seemingly simple question, but it is actually very difficult to do. Introducing others should pay attention to the following issues. (1) Pay attention to the order and etiquette of the introduction.Under normal circumstances, the young and low-status are introduced to the older and high-status to show respect for the latter.The general sequence for introducing multiple people is: ①For two people of different genders, under normal circumstances, the man should be introduced to the woman. ②For two people with different seniority and positions, the young, low-ranking, and low-known person should be introduced to the older, high-ranking, and well-known person. ③ To introduce a couple to others, under normal circumstances, you should first talk about the husband and then the wife. ④In peer gatherings, unmarried people should be introduced to married people, and those they are familiar with should be introduced to those they are not familiar with. ⑤ When guests visit at home, they should first introduce the guests to the family members, and then introduce the family members to the guests one by one.When introducing, the relationship and name of the person to be introduced should be clearly stated. At the same time, it would be better if their hobbies and characteristics can be briefly pointed out. This will give the guests a pleasant and friendly feeling, and also show the harmony and fun of the family. (2) Body language should be natural and coordinated when introducing.During the introduction, you should generally stand up, with a smile on your face, pay attention to etiquette, and signal with your palm facing upwards, and you must not use your index finger to point. (3) The amount of information in the introductory language should be moderate, not too lengthy, just enough to draw out topics for the two parties to chat. (4) The introduction should be warm and elegant, and must not hurt the self-esteem of the person being introduced.The purpose of introduction is to connect feelings, harmonize the atmosphere, and establish a communication relationship. Therefore, the words of the introduction should be enthusiastic, and should not be cold, let alone damage the dignity of the person being introduced. John Mason Brown is a writer and speaker. Once he was invited to give a speech somewhere, and was introduced by the conference moderator as follows: "Attention, gentlemen. I have bad news for you this evening. We would have invited Iseka F. Maxon to speak to us, but he was unable to come, ill. (Audience below Booing) Then we invited Senator Bradridge, but he was too busy. (Booing) Finally, we tried to get Dr. Roy Grigan of Kansas City, also without success. (Booing) So, we ended up with—John Mason Brown. (Silence)" The original intention of this introduction was not to belittle Mr. Brown, but it stabbed his self-esteem time and time again.There are two reasons for such mistakes and bad results: one is that the introducer reported the process of organizing this event, which is not only completely unnecessary, but also has objectively bad effects; the other is that Subjectively ill-considered, or not considered at all such questions: How to respect the speaker?How do you make your hard-earned speaking engagement a success?Therefore, in a sense, the introduction is the manifestation of the introducer's knowledge level, organizational ability and expressive ability. Once, a university invited Zheng Yuzhi, who played Empress Dowager Cixi in the drama "Guangxu Coup", to give a speech.The host introduced her like this: "Students, today we managed to invite 'Lafayette Empress Dowager Cixi' here. (Applause, laughter, the audience's emotions warmed up) 'Lafayette' Comrade Zheng Yuzhi was domineering on stage The emperor, eunuchs, and ministers all kowtowed and knelt down when they saw each other, but they were amiable and sincere in the audience. She just talked to me about it, and she also played the role of the imperial concubine in "The King of Qin Li Shimin" and the drama "Sun Yat-sen" Soong Ching Ling. How did she bring these completely different characters to life? Please listen to her speech below." (The audience stared at the rostrum and applauded enthusiastically) This introductory speech is both humorous and humorous, with prominent features, clear organization and clear purpose. It enthusiastically compares Zheng Yuzhi herself with the characters she plays, and clearly explains the theme of her speech. 8. Phone etiquette (1) Choose the right time Generally, it is best to avoid business calls near the end of get off work time, because when calling at this time, the other party is often eager to get off work, and may not get a satisfactory answer.Business calls should be made to the other party's unit as much as possible. If it is necessary to call the other party's home, attention should be paid to avoid eating or sleeping time. (2) Important first sound When we call a certain unit, if we get through, we can hear the friendly and graceful greeting from the other party, and we will be very happy in our hearts, so that the dialogue between the two parties can proceed smoothly, and we have a better impression of the unit.As long as you pay attention to your own language expression on the phone, you will leave a completely different impression on the other party.Also say: "Hello, this is ×× company." But the voice is clear, melodious, and the articulation is crisp, leaving a good impression on the other party, and the other party will also have a good impression of the company where they work.Therefore, remember that when answering the phone, you should have the awareness of "I represent the image of the unit". (3) Be joyful We must maintain a good mood when calling, so that even if the other party cannot see you, they will be infected by you from the cheerful tone and leave an excellent impression on the other party. Since facial expressions will affect the change of voice, so even in On the phone, we should also deal with it with the mentality of "the other party is looking at me". (4) Clear and clear voice Never smoke, drink tea, or eat snacks during the phone call, and the other party can "hear" it even in a lazy posture.If you bend over or lie on a chair when you are on the phone, the other party will hear your voice lazy and listless. If you sit in a correct posture, the voice you make will also be kind and pleasant, full of vitality.Therefore, when making a phone call, even if you cannot see the other party, you should act as if the other party is right in front of you, and pay attention to your posture as much as possible. (5) Quickly and accurately answer Modern workers are busy with business, and there are often two or three phones on the table. When the phone rings, they should answer it as soon as possible. It is best not to let the ring ring five times.The phone rings for about 3 seconds. If no one answers the phone for a long time, or it is impolite to keep the other party waiting for a long time, the other party will be very impatient while waiting, and your unit will leave a bad impression on him.Even if the phone is far away from us, we should pick up the handset as quickly as possible when we hear the phone ringing and there is no one else nearby. This attitude should be possessed by everyone, and this habit is something that every office worker has should be cultivated.If the phone rings five times before you pick up the receiver, you should first apologize to the other party. If the phone rings for a long time and you only answer the phone with a "hello", the other party will be very dissatisfied and will leave a bad impression on the other party. (6) Record carefully and clearly The conversation of the other party can be repeated as necessary, and the important content should be recorded concisely, such as time, place, contact matters, problems to be solved, etc.These data are very important at work.Equally important for making calls and receiving calls.Telephone records should be concise and complete. (7) Understand the purpose of the call Calls made during working hours are almost all work-related. Every call from the company is very important and should not be perfunctory. Even if the person the other party is looking for is not available, do not hang up the call just saying "not there".When answering the phone, ask as much as possible to avoid mistakes.We should first understand the purpose of the other party's call. If we can't handle it, we should also record it carefully, and tactfully find out the purpose of the other party's call, so that we can make no mistakes and win the other party's favor. (8) Politeness before hanging up the phone When you want to end a phone conversation, it should generally be proposed by the party on the phone, and then say goodbye to each other politely, say "goodbye", and then put down the phone gently, and you can't just hang up the phone after you finish talking. Today, as the economy is increasingly developed, the distance between people is gradually shortened, and the contact area is getting wider and wider. There are more and more activities for ushering in gifts and festive banquets, and the opportunities for giving gifts to each other are also increasing.But how to choose the right gift is a puzzling problem for everyone.Knowing how to give gifts can not only achieve a generous and decent effect, but also enhance mutual affection. You have to like the gift you choose, if you don’t like it yourself, how can others like it? In order to avoid the embarrassing situation of choosing the same gift for the same person for several years, it is better to make a record when giving gifts every year. Never forward the gift you received before, or throw it away. Don't think that people don't know that the person who gave you the gift will pay attention to whether you have used the item he sent. Do not directly ask the other party what gift he likes. On the one hand, what he asks may cause you to exceed your budget. On the other hand, even if you buy it according to his wishes, there may be deviations and unsatisfactory situations. Don't send something that will stimulate other people's feelings. Don't try to change other people's tastes and habits by your gifts. The position, age, gender, etc. of the person receiving the gift must be considered. Even if you are relatively wealthy, it is not advisable to give too much gifts to ordinary friends, but it is better to give some commemorative gifts.If you give your friend's son a gift that is more expensive than what his parents gave him, it will naturally cause his parents to be unhappy.Accepting an exquisite gift that you know your friend can't afford will make you feel very sorry. Therefore, it is better for the gift giver to send items that are within his or her ability to afford. Remember to remove the price, tag and store bag, no matter how cheap the gift itself is, it is best to wrap it in wrapping paper, sometimes the subtleties can better show the gift giver's heart. Consider whether the recipient can use your gift in their daily life. As a leader, if you are invited to a banquet, you should dress yourself appropriately to show respect for the host and the guests.To abide by the time, it is best to arrive a little earlier so that you can socialize with the host and other guests.If you are delayed by other things and cannot attend the banquet, you should explain to the host in advance.If you are accidentally late for the banquet, you should apologize to the host. (1) Banquet Take the seat according to the seat arranged by the host, and do not sit randomly.When taking a seat, you must give way to other guests and sit from the left side of the chair.Before the banquet, you can chat with the neighbors, don't play with the dishes and look around.The chopsticks can only be moved after being greeted by the host and the elders at the same table. (2) drinking When the host proposes a toast to the guest, the guest should stand up in return. When the host serves wine to the guests, those who have a capacity for alcohol should also be modest, and do not drink too much, which will lead to gaffes after drinking; those who are not good at drinking can explain to the host, or take a sip to show respect to the host.Neither the host nor the guest should force others to drink. 饮酒以及喝其他饮料时，要把嘴抹干净，以免食物残渣留在杯沿，十分不雅。饮酒时，倒“八分”满，要慢斟细酌，不要“咕嘟咕嘟”直往下灌。 （3）进餐 总的来说，进餐时吃相要文雅，举止要得体，一般礼仪如下： 用餐时须温文尔雅，从容安静，不能急躁。 不要两眼盯着菜只顾吃，要照顾到别的客人，谦让一下，尤其要招呼两侧的女宾。 与邻座交谈时，切忌一边嚼食物，一边与人含含糊糊地说话。 必须小口进食，不要大口地塞，食物未咽下，不能再塞入口。 闭嘴咀嚼，不要发出“吧嗒吧嗒”的咀嚼声。 汤、菜太热时，不要用嘴去吹，等稍凉后再吃；喝汤时，不要发出“呼噜呼噜”的声音。 吃进口的东西，不能吐出来，如是滚烫的食物，可喝水或果汁冲凉。 取菜舀汤，应使用公筷公匙。 在餐桌上，手势、动作幅度不宜过大，更不能用餐具指点别人。 自己手上持刀叉，或他人在咀嚼食物时，均应避免跟人说话或敬酒。 食物带汁，不能匆忙送入口，否则汤汁滴在桌布上，极为不雅。 切忌用手指掏牙，应用牙签，并以手或手帕遮掩。 若要咳嗽、打喷嚏，将头转向一边，用手帕捂住口鼻。 不要伸懒腰、打哈欠，毫无控制地打饱嗝。 喝酒宜各随意，敬酒以礼到为止，切忌劝酒、猜拳、吆喝。 如欲取用摆在同桌其他客人面前的调味品，应请邻座客人帮忙传递，不可伸手横越，长驱取物。