Chapter 7 Chapter 6: Social Skills for Succeeding in the Workplace

Carnegie's advice: The interview process is the process of selling yourself. For newcomers in the workplace, the interview is undoubtedly a very important thing.This is the first test of entering the workplace. During the interview, language communication skills are very important, because it can show your maturity and comprehensive quality. Maybe some interviewers think that as long as they have real talents, everything else is just a secondary issue.But what you need to understand is that those employers will only be interested in you if your talents are displayed.Before your talents are revealed, you are no different from others in his eyes.From this, it can be considered that the interview process is the process of selling yourself.You are a commodity, and all you need to do is convince the other party to buy your unique commodity.How do you market yourself?

First, the generous instrument image (1) clothing Now that you realize that the other party has the power to decide whether to hire you, you need to know what kind of appearance to adopt.Well, you should be in your most formal attire for the interview.However, don't overdo your attire and know you're going to work, not prom.What kind of clothing is formal clothing?The best thing to do is, wear clothes that are suitable for your future job, it will make you look very competent. (2) makeup Also, decide whether or not to wear makeup to match your outfit, and even if it shouldn't be overly gaudy.

(3) on time Before the interview, try to arrive at the venue a few minutes early.After arriving, you need to maintain your demeanor and pay attention to your appearance. For this, you need to sit upright in your seat and wait quietly for the call of the interviewer.Shake hands politely with the interviewer, sit down upright, and keep an appropriate distance from the interviewer - neither too close nor too far away. (4) Temperament Be polite, warm and confident when you speak.When talking, pay attention to looking at the other party. Although the other party has the right to make decisions, don't be afraid to look at him because of fear.You should always have a smile on your face, it will help you come across as confident.

When the other person speaks, look at him with a smile on his face and listen carefully to what he has to say.You should respond to him with your words and deeds, showing that you are paying attention to him.Don't interrupt him, it's very rude. (5) Reserved Don't get too excited.Even if the other person is very interested in you, don't get carried away, because losing control can easily make you full of mistakes.Even if he has clearly shown a positive intention to you, you should not be too happy, because things may change. (6) Attitude You have to maintain a neither humble nor overbearing attitude.Don't act submissive, as if you are begging the other person.This is a mutual choice, and the other party cannot decide your fate.And if you act mean, it will make the other person doubt your ability.

Second, proper language expression Be careful with your words during the interview.In today's workplace, your overall quality will receive more attention, not just your knowledge and intelligence.The voice and tone of your speech represent your character, attitude, cultivation and connotation.To a stranger, the characteristics of the voice will convey these important messages more clearly.Therefore, be sure to make your articulation clear and fluent, not vague and hesitant.If you can articulate every word perfectly, you will give off a sense of confidence and clarity of mind. Also, you need to maintain an appropriate volume, intonation and rate of speech.If your normal voice is very low, try to raise the volume of your speaking.Because the voice is small, it will give people a feeling of cowardice and lack of self-confidence.But don't make your voice too loud, you just need to be heard clearly, not so that everyone next door can hear, otherwise it will make the other person feel rude.The correct tone of voice can give people a kind and calm feeling, and will virtually shorten the distance between you and the interviewer.

Some newcomers in the workplace are nervous or eager to express themselves, and often express their thoughts continuously after the other party asks him a word.They talk as if they are racing a train.While expressing yourself clearly, using reserved and humorous language can create a relaxed and pleasant conversation atmosphere and bring you closer to the interviewer, which will make you more successful.Of course, these language skills should not be used too much. Third, express yourself calmly During the interview, the interviewer usually asks the interviewer to make a self-introduction, which is the first step in self-expression.Although you know yourself best, it is not easy to let others understand you in a few words-indeed only a few words.Therefore, introducing yourself is not an easy task, and you need to prepare very carefully.

So how can you let the other party understand you clearly through short and limited language and time?First of all, you need to know that your purpose is to let the other person know who you really are, not to chat with the other person.Some basic information such as your name, personality, education, work experience, etc. should be briefly introduced.This information may or may not be important, depending on which aspect the employer values ​​more.However, keep in mind that this is just a self-introduction, you don't need to finish everything you want to say, and you can add slowly later.

Secondly, what the interviewer cares most may be your ability, so as to judge whether you are qualified for the job you hope to get.Many interviewees always want to perform well. In their speech, they seem to express such a meaning: "I can do everything." Maybe this is true, but being able to do it does not mean that you can do it well.What employers want to find is someone who can actually do things, not someone who is just talking.So, you need to introduce carefully. Finally, express your own characteristics, which is the most important point.You need to be realistic and neither exaggerate nor minimize your strengths and weaknesses.Don't take interviewers for idiots, or they will too.It is important to convince the other party that you are indeed suitable for the job you hope to obtain.

Fourth, properly handle the problem "Why did you choose this job?" is what interviewers usually ask you. Some people answered inexplicably, which made the interviewer think they had no brains.If you say something like "I want to give it a try, after all, there is an extra chance" or "I didn't want to come...", then these people have almost no chance of success.There are some questions that are often encountered in interviews, and it is where job seekers often make mistakes.We need to handle such issues carefully and properly. We need to clarify what the interviewer's intention is when asking this question.Usually, they want to use this to understand your career goals and your familiarity with the company.When you recognize this, you can respond accordingly.You must connect your interests with your future work and company.For example, "Your organization's management philosophy is in line with my work beliefs", such an answer is very reasonable.

The second most common question we encounter during the interview process is: "What do you think is your weakness?" They ask this question because they want to know about your integrity and match the position you are applying for.Ordinary people will only take into account one of the two aspects. He either speaks out his shortcomings directly in order to give the interviewer an honest impression, or covers up his shortcomings and lies to the candidates. Both of these approaches are undesirable.We should find a balance between the two.For example, if you are applying for a financial job, you can say: "I am a slow person, which makes me often think about everything carefully." For example, you say in general: "I do have many shortcomings. , but I think these shortcomings will not affect the play of my strengths."

Sometimes, interviewers usually ask: "If your opinion conflicts with your boss's, what would you do?" This assumption is to test your communication skills and self-identity.Your answer should be: "First of all, think about the boss's opinion, because after all he is more experienced than me, and he will see the problem more comprehensively and deeply; secondly, if I confirm that my opinion is more accurate, then I will put I will communicate my opinion with my boss, and I believe he will agree with me, because after all, our goals are the same. Of course, we should pay attention to using certain skills in the process of communication.” The last question is the one you are most concerned about, and that is salary.Job seekers will at least consider this question to be important, if not the most important.How you talk about salary issues with interviewers is critical, and it has a great impact on the success of your interview.At this time, you should boldly state your expected salary, and don't say "according to the company's regulations", which shows that you don't have a very clear understanding of the current job.Of course, your expected salary should be in line with both the company and your personal requirements, too high or too low is not good for you.Give a range that can float, so that the other party has room to consider.Generally speaking, employers will not let you down if you are a good fit. The interview tests a person's psychological quality: (1) Correct the attitude of the interview, and find a way to make yourself understand that success or failure in the interview is not a big deal. (2) Maintain an honest, neither humble nor overbearing attitude.You know, selling yourself is just a means, not an end. (3) Don't forget that you are also choosing the other party during the interview, and you have to take the initiative to choose. Carnegie's advice: It is impossible to complete all the work only by relying on one's own knowledge and skills while ignoring communication and cooperation with others. Work is so important and we spend most of our time at work.Because, if a person wants to achieve a certain goal, there is only one way to go, and that is to make full use of his talents at work and put himself in other people's shoes.What is quite exciting is that although work is always a headache, it can indeed not only enable people to realize their ideals, but also promote the progress of society and realize their own value.It is work that brings the self and society together perfectly. Almost everyone hopes that they can succeed in the workplace, hope that they can have higher wages, higher positions, and more respect from others.Yes, everyone wants to be successful, but the key is, how to win? In my Carnegie eloquence training class, 90% of the students come from the workplace.Among them are senior leaders of well-known companies in the country, as well as low-level employees of small companies, desk clerks, salesmen engaged in sales, people who have worked for many years and have rich experience, and many newcomers who have just entered the workplace.Why do they unanimously want to come to my Carnegie eloquence training class? Naser, the planning manager of a cosmetics company in Los Angeles, said: "I hope to be able to handle the relationship with colleagues and leaders, because it is this relationship that determines my future. I hope I can succeed." "So you think eloquence can help you do that?" I asked her. "Yes." She said with absolute certainty. What I want to say is that the reasons for a person's success are very complicated. Obviously, Naser's words are a bit absolute, but it is undeniable that she did say the importance of eloquence to those in the workplace.If 20% of a person's success in the workplace is due to his other personal talents, then another 80% comes from his eloquence.Most people tend to overlook this, especially those newcomers to the workplace. I have had many students from all walks of life complain to me that they possess considerable talent but have no way to succeed.I know what their problem is.In fact, most people in the workplace have a misunderstanding, a big misunderstanding.They believe that there is only one way to succeed in the workplace and to get higher salaries and positions, and that is to do a good job.This is a mistake often made by newcomers in the workplace. They just take it for granted that as long as they can perform well at work, they can make themselves successful in the workplace.Only after a period of time will they find that it is impossible to complete all the work only with their own knowledge and skills, ignoring the communication and cooperation with others.More importantly, in most cases, when you show your knowledge and skills, if the other party cannot understand you, then you will not succeed, let alone win in the workplace.Now that we know this, what can we do to win in the workplace? One day, Mr. Scoble said to me with emotion: "Everything is a problem between people." His words are very reasonable, and it is the same in the workplace.People in the workplace are sometimes very surprised to find that the way of speaking is sometimes even more important than the content of the speech.If you want a leader to agree to a certain plan of yours, you not only need the plan to be excellent, but more importantly, you must convince him of it; the way to make your subordinates work hard is not to order them to do so, but to encourage and advise them to do so ;coworkers won't respect you for a job well done unless you respect them too. Wilson is the owner of a chain store in the United States, and he holds a manager meeting every week.In the summer of a certain year, due to the weak market, the performance of several stores declined for several weeks in a row.Wilson intended to criticize the managers, but he didn't intend to criticize them directly because it wouldn't do the company any good.Therefore, at the beginning of the meeting, Wilson strongly praised these managers and affirmed that they had made great contributions to the company-in such a weak market state, they only slightly reduced the company's profits. The managers, who were going to defend themselves, agreed with Wilson's praise. They felt that they were valued, and their moods naturally began to improve, and everyone was refreshed.As soon as Wilson finished speaking, a manager immediately stood up to speak.He has launched a self-criticism about the decline in the performance of the stores he runs, and believes that he can do better.He told Wilson that he intends to implement some new policies in the next stage, and strive to make the performance recover.Managers of other chain stores also expressed their opinions and determinations.Such a warm scene has never been seen before. As the owner of the chain store, Wilson has absolute authority.But he understands that using coercion may not be able to achieve his goal, so he uses another way of speaking.Facts have proved that this approach has indeed been successful. If the leader should pay attention to the way he speaks to his subordinates, then the subordinates should pay more attention to the way they speak to the leader.Here is a very representative example: A well-known electrical appliance company in Germany launched a new product in a certain year.They were going to design an excellent logo and focus on bringing this new product to the Japanese market. The general manager of this company designed a logo and was smug about it.At a meeting, he proposed to discuss the logo he designed.At the meeting, the general manager said: "I think this logo is definitely very appropriate. Its theme image is the sun, which makes it look like the national emblem of Japan. Japanese people will love it." It can be seen that this is a meeting of little practical significance, because everyone seems to have only one choice, and that is to agree with the general manager.Therefore, the vast majority of people highly praised the logo design is very good. However, a young man, the manager of the advertising department, stood up and said: "This trademark is not very suitable." At this time, everyone's surprised eyes focused on his face, and the general manager also showed a surprised expression.Everyone was waiting for him to continue. "It's perfectly designed," the young manager continued unhurriedly. "There is no doubt that the Japanese will love such a logo. But the problem is that not all of our products are sold in Japan. Also sold to other Asian countries. Will they all like it?" In this way, he not only saved face for the general manager, but also subtly hinted at the mistake of the trademark.After the meeting, the general manager said that the manager's words were simply "the most brilliant language". If the average person thinks that his opinion is better than that of the leader, he will directly put it forward to the leader.They thought that the leaders would accept their opinions, but the fact is often the opposite of what they imagined—the leaders rejected their opinions.So they began to complain that the leader was too arbitrary, selfish and overbearing.But they didn't introspect whether there was a problem with the way they spoke, and that was the problem—the problem was you. In fact, everyone has these personality traits, it's just that they don't show it.When one's own opinion is denied by subordinates, the leader will definitely feel dissatisfied, feel very humiliated, and thus lose his objective position.In this way, it is logical for him to reject the opinions of his subordinates.The young manager succeeded in getting the leadership to accept his opinion.Why can he be successful?Because he used the correct expression. As far as colleagues are concerned, the way of speaking is also very important.Compared with the relationship between leaders and subordinates, there is only equal cooperation between colleagues.In this way, if you plan to ask your colleagues to cooperate with your work, you have no right to ask others to do so, so you should pay special attention to the way you speak. Paying attention to the way you speak in the workplace will allow you to be active on this big stage with ease.When you encounter some difficult or troublesome things in the workplace, you should reflect on your own problems, whether the reason lies in the way you speak.Recognize this, and you can really fix the problem. The "three principles" of undefeated in the workplace: (1) Don't criticize or accuse others, even if you have authority. (2) Everyone should be respected, this is the most basic premise. (3) Obtain the cooperation and consensus of others in a tactful way. Carnegie's advice: The workplace is indeed a very complicated place, not all talents and abilities determine your future and direction. In the workplace, we have to consider the knowledge of getting along with our bosses.A fact that sounds frustrating is that, to some extent, your future in the workplace is determined by your leader, so you have to make him feel satisfied. Maybe you may ask your colleagues for their opinions on some things, but In any case, things like your promotion or salary increase are ultimately up to him.So give up your childish thinking.Don't take it for granted that hard work will make you successful in the workplace. This is a wrong idea, absolutely wrong.I'm not alarmist. Although hard-working people are indeed employees that bosses like, but this is not the main thing. The workplace is indeed a very complicated place, not all talents and abilities determine your future and direction.Here, there must be an appropriate combination of your personal needs and the needs of the company, and your personal hobbies and the nature of your work may conflict... Therefore, if you are in the workplace, you must learn to communicate with leaders properly.I have some suggestions here for reference. Human nature craves communication and communication, and so does leadership.You don't necessarily have to wait until the leader calls to walk into his office.If you have a job comment or suggestion, you can knock on his door.I haven't seen any leader's office where subordinates are not allowed to enter. Generally speaking, they welcome you. Actively communicating with the leader can give you a very good impression, because it means that you are working hard-I have no objection to working hard, but the key is to let the leader know this.In addition, knowing all the subordinates is a kind of information and a basic work task that the leader needs to master, so even if you don't ask him, he will take the initiative to talk to you. If your leader says to you: "It's good to have your own ideas." Under normal circumstances, this is not a polite remark.General leaders like subordinates who have ideas, and they seem to prefer those novelties.Never forget that it is these things that do them good. Please keep this in mind, and it is a very effective way to win the favor of the leader by giving work advice to the leader.Of course, the actual content should be pretty good too.However, there are a few things you must do first. First of all, you should have very mature thinking about your own opinions or suggestions, rather than forming an inspiration hastily.If it's a suggestion, you'd better tell him not only what your suggestion is, but why and how it should be done.Sometimes an idea's executability is what makes it good or bad. Secondly, find out the work habits of your leader and grasp the timing of communication.Of course, you can't meet the leader while he's meeting guests or talking on the phone.Try not to interrupt him when he is concentrating on a problem. Finally, what you need to pay attention to is that the attitude of giving advice must not express thoughts such as "I am smarter than you".This thought itself is not fact, nor does it do any good - it is fatally wrong for you.Because this shows that your original intention to make suggestions to the leader is to show that you are better, not for the work itself. Leadership is indeed very important to people in the workplace.As I said before, they have a decisive role in your promotion and salary increase (even if they are not your direct leadership, they have more or less influence). In addition, they are indeed better than you in some aspects, and they also play a more important role in work and affairs.In this sense, we must maintain considerable respect for them. But this does not mean that you are humble, because in personality, you are equal.The traditional kind of blindly flattering and agreeing with the leader has no meaning anymore, and you will not leave a deep impression on the leader because of this. Today's leaders believe that what they need is the kind of knowledgeable and honest subordinates.Going along has no meaning to them except to satisfy their vanity.Therefore, you need to be brave enough to express your views. It's really hard to walk the line between respect and independence.But if you want to win in the workplace, you can only do this.Plus, you can take it as a challenge to do it. The so-called "correct treatment of criticism and correction" refers to accepting the correct part and rejecting the wrong part of what the leader said.Leaders are responsible and qualified to criticize and correct us as necessary, so that we can make continuous progress.They have more knowledge and experience than us, and they see problems more comprehensively and in-depth, and their perspectives are newer.Therefore, we should not be ashamed, or even resentful, for being criticized; we should be happy that we have once again corrected one of our own mistakes. When they realize that the leader's point of view is wrong, most people will doubt their own point of view.This kind of doubt is very necessary, the key is not to easily deny your point of view because of doubt.There are also some people who confirm that their views are correct after doubts, but they don't respond at all, as if the leader's words are the golden rule. How can leaders be without mistakes?Of course, it is not a very simple matter to raise the problems we have discovered to the leaders.Although we have repeatedly emphasized that leaders should be tolerant, magnanimous and rational, real life is a different story.They are often not so rational when doing things, even more extreme than us.We have to realize this objectively, they just have fewer mistakes than us.One view is that we find leadership mistakes so hard that we should not miss the opportunity to express ourselves.But I prefer to understand it in another way, that is, I think it is a serious attitude towards work.Do everything you can to do your best, instead of adopting a sloppy coping attitude. Therefore, we should use a way that is both in line with our identity and acceptable to him to present the mistakes we found and explain why we cannot accept them.Of course, at any time, we should convince people with reason.However, don't contradict the leader face-to-face, this will bring harm to both the leader and yourself.Those reckless subordinates who think they are talented and capable often take pleasure in contradicting the leader, because it seems to show that he is indeed talented and different.Maybe it is, but it's not very smart of them to act that way. Pay attention to the way you speak to the leader, you should use appropriate tone, tactful words, you should continue to maintain that balance between respect and independence, and pay special attention to this when expressing. In addition, in order not to waste the precious time of the leader and to show your language expression skills, you should keep your words short, of course, on the premise of expressing your meaning clearly. Pay attention to some taboos in speaking.Choose those words that are appropriate, and don't use words that are out of proportion to your position.Words like "You've worked hard," "I'm touched," "whatever," etc., will make you look more like a leader. In order to seek a higher position and salary or a better working environment, you may need to make some requests to the leader.Generally speaking, the attitude of the leader to the subordinate who made the request is understanding, but it is also very embarrassing.Leaders feel embarrassed for a variety of reasons, some of which have nothing to do with subordinates and others that do.In order to make your request easier to be accepted by the leader, you need to pay attention to some request-making skills. First, don't make excessive or unrealistic demands.Not only will the leader fail to meet your demands, but he will also resent you for it.It can easily make your relationship with the leader sour. Second, watch your wording.No matter how reasonable you think your request is, try to speak to the leader in a negotiable tone.Don't make the leader feel threatened or ordered to meet your demands.He will unconsciously refuse your request, even without too many reasons. Three principles for getting along with leaders: (1) You must maintain a considerable degree of respect for the leader, and at the same time maintain your own personality independence. (2) Never speak ill of other colleagues in front of the leader. (3) Pay attention to maintaining communication with the leaders, whether it is work matters or your personal thoughts on the company. Carnegie's advice: Don't make the weaknesses and deficiencies of others a topic of conversation, it only shows your low character and morality. People in the workplace sometimes feel very tired, because there is too much helplessness here-I don't like to socialize too much, or I have to work with people who I don't like very much.Indeed, you may not have a better choice.However, the workplace may not be as pessimistic as you think, the key is to see how you look at it. As long as you follow the method below, your relationship with your colleagues will no longer be an annoyance to you. First, praise your colleagues more and blame less. Whether it's a co-worker wearing a nice shirt or a job well done, you can compliment him or her.Don't hesitate to praise your colleagues, because praise is one of the most direct and effective ways to make him feel good about you.Of course, you can't praise him without principle, otherwise it will give people an impression of insincerity. Second, correct your mentality and correct your attitude. Generally speaking, colleagues and you are limited to working partnerships.Of course, you and your colleagues may also become friends, but most of the time you are partners.Therefore, apart from relatives, the people I see most often are probably colleagues.If you want, you can learn as much useful things from your colleagues as you can from your friends. No matter how much you like or hate your colleagues, when talking to them, you must first respect and consider each other.Everyone has their own advantages and disadvantages, and they will provide us with a lot of work experience and knowledge.But if you draw a gap between you, you lose more opportunities to improve. Third, learn to adjust the atmosphere and create humor appropriately. Some laughter may be needed in the office, which helps to liven up the work atmosphere, which can lead to closer relationships.Humor is the lubricant of interpersonal relationships. One or two of your humorous words may have this effect, and it can also show your talent and personality, but you must pay attention to the proportion of joking. In addition, you have to pay attention to the occasion of joking.During the time of concentrating on work, it is best not to suddenly come up with a humorous sentence.This not only violates discipline, but also affects work. Play jokes in moderation.Don't take the joke too far, otherwise it will inevitably have a bad influence on you and your colleagues. Creating humor also has to distinguish between objects.Different colleagues should be treated differently.Maybe some colleagues are born without humor cells, and he will misunderstand your humor. In the end, you have to be careful not to make dirty jokes.I know a lot of grown men who often like to tell dirty jokes, which can be forgiven in the same sex, but if the opposite sex is present, then such jokes should generally not be told. Fourth, listen more and talk less. Don't blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah in the office.Many people are so eager to be understood that they talk too much.You should put your main energy on observing and learning rather than expressing yourself.Only by asking your colleagues about work problems will you improve yourself; otherwise, you will fall behind others. Listen carefully to what your colleagues say, don't be distracted because what the other party says is unimportant or not good enough, and try to find the positive factors in the other party's speech.Anyone can become your future partner, good friend, or even your immediate boss. Fifth, learn to refuse subtly. Everyone's abilities are limited, and everyone has their own difficulties.Although it is inevitable that colleagues need to help each other with work or life matters, sometimes you have to refuse each other's requests, which is embarrassing.As long as it's handled properly, it's not something that should bother you. Rejecting colleagues must be based on maintaining the relationship between you.When your colleague is going to ask you to do something, you can tell him that you still have some important things to do, and you can help him do this thing after you finish these things.Show the reasons for your refusal, and the other party will understand you. Sixth, pay attention to taboos in conversation. Everyone has secrets, and it is best not to touch other people's privacy.In addition, don't take other people's weaknesses and shortcomings as a topic of conversation, as this will only show your low character and morality.In the conversation, it is best not to touch the following points. Don't speak ill of your boss in front of your colleagues, and don't talk casually.Some of your words that seem to be spoken in jest are heard by your colleagues, and some people may regard you as a stepping stone for him.You can't help but guard against this. Don't pry into other people's privacy.Everyone enjoys knowing other people's privacy, but they don't want others to know their own privacy.Therefore, in order not to arouse other people's resentment and vigilance, never inquire about other people's privacy. Don't be too loud.Don't make yourself appear different in front of your colleagues.In fact, everyone will think of themselves as different.Therefore, keep a low-key and humble attitude, only in this way will you be recognized by your colleagues. Don't order others.As I have said before, no matter in terms of experience, knowledge or status, you are not qualified to order your colleagues.If you want to get help from others, you have to use other methods. Do’s and don’ts for pleasant collaboration with colleagues: (1) Only when you respect others can others respect you. (2) Getting along with your colleagues in harmony can make your work run more smoothly and make you work happily. (3) Don't rush to express yourself, don't talk too much or be arrogant, which will create a distance between you and your colleagues. Carnegie's advice: Don't forget to encourage people who have made mistakes. They may have lost confidence in themselves to some extent and desperately need the affirmation of others. If you're a leader, then you have to communicate effectively with your reports—those below you.A leader can only be a good leader if he has mastered the art of communication.It can be said that communication art is a very important kind of leadership art.Regrettably, many leaders and subordinates have communication problems, which not only have a very negative impact on individuals, but also hinder the smooth progress of work. So how to effectively communicate with subordinates?I think it should be done from the following points. First, give instructions clearly and clearly. Giving instructions clearly and clearly is a basic requirement for leaders.Use concise and powerful words to express your meaning, so that they can be effectively conveyed to the minds of subordinates.Try to make your instructions unambiguous and in line with the level that subordinates can understand. Many leaders like to speak at length, which often leads to subordinates not understanding what he wants to express at all after saying something.This is because leaders have established a certain authority in the minds of their subordinates, and every word and sentence they say will be conveyed to the brains of subordinates as important information.Because of receiving too much information, subordinates ignore the important information that the leader wants to convey.I don't want to say that this is entirely the leader's responsibility, but at least he should bear most of the responsibility. Therefore, as a leader, you should consider more comprehensively to ensure the effective implementation of instructions.You should not only consider what you want to express, but also what the listener receives.Don't allow yourself to ramble; only do so when your subordinates fully understand what you mean.And you really shouldn't give a long speech, because subordinates have their own work to do, they are not here to listen to your spiel. Many leaders have many novel ideas, and they are highly efficient "idea" generators.However, they don't know how to implement these ideas effectively.They will often negate an order made an hour ago and replace it with a new one.What was the outcome?This makes subordinates very headache, they don't know how to execute, because they often get several contradictory instructions at the same time, which is indeed a very embarrassing thing.I have seen many leaders make such mistakes. Their authority cannot be violated. In the end, there is only one situation that can happen-the subordinates can't bear this torture and fire themselves.Therefore, don't change the order overnight, and let your instructions be your mature ideas. Second, talk to your subordinates at any time. Heart-to-heart talk is the most direct and effective way of communication. It can keep abreast of subordinates' thoughts and opinions, and is an important way to prevent problems before they happen.Pay more attention to heart-to-heart talks with your subordinates in normal times. You need to pay attention to the following points. Determine the target.Establish the specific goal of your conversation, clarify the topic of the conversation, list the information you may exchange and convey with the other party, and then arrange the time and place of the conversation-I think there should be no fixed time and place. Get to know your subordinates.Get to know the person you're talking to thoroughly.Consider from the subordinate's point of view what may go wrong in the conversation and how it will affect him. Lead the conversation.Steer the conversation in your intended direction.Of course, you may also get a lot of unexpected gains. Third, effectively criticize subordinates. Everyone makes mistakes, so critical education must be inevitable.When a subordinate does something wrong, or fails to complete a certain thing, the leader should of course criticize and discipline him.The point is, your starting point is to want to solve the problem.You need to do the following. Do not treat people.When you criticize and teach, you should make him feel that you are not criticizing him personally, but specific things.You should calmly point out the problem and hint to the other party in various ways that your purpose is only to make the work better, not to try to be quick. Keep a calm demeanor.Don't give subordinates a feeling that they are being judged, you need to create a peaceful and serious communication atmosphere.Only in such an atmosphere can you effectively solve problems. Be fair and impartial.Fairly point out the mistakes made by subordinates and the responsibilities they should bear. Any mistake will not be caused by only one person, and your subordinates certainly do not want to make such mistakes. Principle of moderation.You should point out that he was only a part of this mistake, and objectively point out his responsibility in accordance with the relevant rules and regulations, so as not to give him a sense of unforgivable guilt.In this way, not only will he not correct, but he will give up on himself or rebel to the end. Encourage it.Don't forget to encourage people who have made mistakes, they may have lost faith in themselves to some extent, and desperately need validation from others.Of course, don't forget to guide them to correct their mistakes. Management is not your authority, but your attitude: (1) Don't talk to your subordinates in that superior attitude, otherwise you will not receive good communication results. (2) Your sincerity is not a kind of compromise and concession, you still need to maintain the authority of the leader when necessary. (3) Respect your subordinates, this is the prerequisite for the other party to respect you. Carnegie's advice: the role of motivation can often create some seemingly impossible miracles. I have seen many companies that are on the verge of bankruptcy, and their employees are lazy and have no enthusiasm for work.I don't want to discuss whether the near-bankruptcy of enterprises is caused by their passiveness, but I dare say that if their enthusiasm can be stimulated, 90% of these enterprises can be brought back to life. I do not overestimate the power of this, and many people do too.Recently, more and more entrepreneurs are keen on the study of leadership art.They began to work on such a method, that is, how to make employees realize their potential, so as to lead to career success.They found that only by motivating employees' enthusiasm for work can enterprises succeed. Motivating others to succeed is a very wonderful thing, and the role of motivation can often create some seemingly impossible miracles. There is a 10-year-old boy in Naples, Italy, who has always aspired to become a singer.But his first teacher poured cold water on him. "You'd better give it up," said the teacher. "Your voice quality is bad. It sounds like the wind is blowing on the blinds." But the boy's mother didn't think so. She was a poor country peasant woman who often put her arms around the boy and praised his singing.She knows boys can sing.It must also continue to improve.So the mother saved every penny for the boy to learn to sing.Under the continuous encouragement and praise of his mother, the boy finally became a famous opera singer of his generation.This boy is the singer Caruso. At the beginning of the 19th century, there was also a young man in London, England, who was full of ambitions to become a writer.But things are not going well.His father was jailed for failing to pay the debts, and the young man had less than four years of formal schooling.Not only that, but he often endured the pain of hunger.Later, he found a job pasting labels in a dilapidated factory warehouse, and slept at night in a small dark attic with two other slum boys. He really didn't have confidence in his writing ability, and every time he sneaked out to put the manuscript into the mailbox in the middle of the night, because he was afraid that others would make fun of him if they found out.He wrote and wrote, but none of them were adopted.He will never forget the great day when his work was adopted.Although he did not receive a manuscript fee, the editor wrote a letter praising him.Vibrant at the sudden recognition, the young man wandered aimlessly through the streets, tears rolling down his cheeks. The praise and recognition that this submission received has completely changed the lives of young people.If it weren't for the editor's encouragement, he might have spent his whole life pasting labels in that dilapidated factory.This young man is the famous British writer Charlie Dickens. There is also a story about a boy in London who works as a clerk in a grocery store. He has to get up at 5 o'clock in the morning, then clean the store, and then work like a slave for more than 14 hours.It was like this every day, and the boy hated such drudgery.Two years later, he couldn't bear it anymore, and one morning, without even eating breakfast, he walked 15 miles to the place where his mother was doing odd jobs and complained to his mother. Such a life almost drove him crazy. He begged and cried to his mother, vowing to commit suicide if he was sent back.Then, he wrote a letter to his former teacher, telling him about his miserable situation.The teacher also wrote back a letter to him, not only to comfort him, but also to think that his intelligence should be worthy of a better job, so he was invited to teach at the school. The letter of praise changed the boy's life forever and influenced the history of English literature.Since then, the boy has been diligent in writing, and his published works are very sensational, and he has become a millionaire as a result.He is HG Wells. The above cases are exactly what I want to express. As long as you are good at using incentives and finding the right incentive method, then you may promote others' success, and at the same time promote your own success.Just like this, managers in many companies know how to use incentive mechanisms to mobilize the enthusiasm and creativity of employees.So, here are a few of the ways they inspire others to succeed. Compliments are a very direct and effective way to motivate employees.Andrew Carnegie was very good at using this method to motivate his subordinates.One of his subordinates, Hugh Weber, the general manager of the shipyard, once described him in this way: "The important people in the company, those capable people, are basically successful because of his praise. Among the big people I have seen ( Among them, many excellent entrepreneurs), he is the best at using praise to make people progress. This method is indeed very effective, and it is it that has made many people's careers. It is also the key to Mr. Carnegie's success An important reason." Hugh Webb himself was one of those who described using praise to extraordinary effect, and he learned the method of praise from Carnegie.As a shipyard manager, the enthusiasm of his staff is almost astonishing.At Carmody's factory, one job record had just been made, only to be broken by another. For example, when building the steamship Takat, they completed the task in only 27 days, which is another new record.Hugh Webb and all the staff held a celebratory meeting.He gave a speech praising them, and gave every worker a silver medal and a copy of President Wilson's congratulatory letter, and he gave every quality manager in the shipyard a gold watch. Believe me, the power of praise is amazing, and if you try it you will know how true I am. Stirring employees' sense of competition is another excellent way to motivate them. One day, when Charles Scoble was off work, he was stopped by a branch manager.He said to Scooper: "I don't know what's going on. I have tried various methods to motivate the employees in our factory, but they can't always complete the production tasks." "I wonder," Scooper said, "that you, a competent leader, can't get them to work enthusiastically?" "Indeed," said the factory manager with a sad face, "I have used all the methods I can think of. I tried my best to guide them, motivate them, and even threatened and scolded them, but they were indifferent." So, Schauber went to the factory with the factory manager. It was the time when their day shift and night shift alternated.Scoble stopped an employee who was leaving get off work and asked him, "How many machines did you produce today?" "Six units." The employee replied. Schauber nodded, asked the factory manager for a piece of chalk, wrote a big "6" on the floor, and left without saying a word. The workers on the night shift were surprised to see the writing on the floor, so they asked those on the day shift what was going on. "Mr. Scoble came in just now," replied the man on the day shift, "and asked how many machines we had produced, and wrote that on the floor." When Schauber came again the next day, the words on the floor had been wiped off by the night shift workers and changed into a big "7".Scoble smiled with satisfaction, and then left without saying a word.When those who worked on the day shift came, they saw the word "7" and felt that it seemed to mean that the people who worked on the night shift were better than them.Of course they were not to be outdone, so they stepped up their work.When they got off work, they proudly wrote a "10" on the floor.As a result, by the end of the month, they were overfulfilling their production quota. We saw that Mr. Scoble never told those employees to work hard during the whole process, but what kind of magic did he use to make them work proactively?Quite simply, he aroused a very important sense of competition in employees, that is, the desire to surpass each other.As it turns out, the power of this desire is powerful. Shakespeare once said: "If you want to have a virtue, you might as well assume that you already have it." Everyone has an idealized self, and this idealized self has almost all the virtues.So, if you follow this method and give the other party a good name in advance, then he will do his best to do this, as if they are going to do it to you. My friend Mrs. Chint recently hired a maid and told her to come in on Mondays.Mrs Chinter then called to inquire about the maid's past, and her previous employers said her performance was not satisfactory. But a replacement was out of the question, because Mrs. Chint had hired her.So Mrs. Chint thought of a way to change the maid by giving her a good name. On Monday, the maid arrived on time.Mrs. Chint said to her: "I called your former employer yesterday. She told me that you are an honest, hardworking girl; you cook very well and take good care of children. She said you are the only The shortcoming is that things are a bit casual, and the house is not very clean. However, I don't believe what she said. Because you are very clean and tidy, how can you not like to be clean?" This passage changed the maid, who got on well with Mrs Chinter.This maid, who didn't like to be clean originally, cleaned diligently every day in order to maintain her good name, and she didn't hesitate to spend a few extra hours. Since this approach is so useful and doesn't make you less of anything, but rather makes you a motivating manager, why not do it? Helping others succeed is your success: (1) Complimenting the merits of others is the most direct and effective method. (2) To praise each other's progress, even if it is very small, be "sincere in praise and wider than praise". (3) If we are to inspire those we come into contact with to realize the treasures they hold, we can do more than actually change people.We can really change them. Carnegie's advice: You need to pay attention to the occasion when you speak, and you should say different things on different occasions. An office is a place to work, so keep that in mind.It's best not to talk about non-work related things, you can talk about them in other places, but not in the office.You need to pay attention to the occasion when you speak, and you should say different things on different occasions.Another meaning of this sentence is that there are things that should not be said on every occasion.The same is true in the office. If you want to establish your good image, do as I say, avoid talking about the following topics in the office. Family property issues. Whether it's your family property or someone else's family property, it's not something you should be talking about.I found that many people like to compare their family's property with other colleagues, they just want to satisfy their own curiosity and vanity.There are also many people who like to mention to their colleagues in the office that they recently went to Europe or bought a house, and they are very proud.At this time, they are really in a good mood, but this hurts other colleagues, because in fact they are showing off that they have money at home.Is there any point in doing this?You will have more to lose than satisfy your fragile vanity. So don't talk about your own family property, which will do little more than satisfy yourself or grieve someone else. Talk about salary. People tend to treat salary issues as personal privacy, so never ask how much someone else is paid, and don't discuss how the company pays, because discussing such issues in the office will not do you any good. Everyone has such a preference. They all like to know other people's privacy, but they don't like to let others know their own privacy.Therefore, if you are not going to make yourself miserable, it is best not to ask people how much they are paid.On the other hand, many companies use an unbalanced salary system, so that employees have different salaries, which is an incentive mechanism adopted by the company. Different pay for equal work is a very confidential matter for the company.The company does not want to cause conflicts between employees and itself, so it opposes those who discuss salary issues in the company. Bosses and leaders also hate these employees who talk about salary in the office.So avoid talking about this if you don't want to be annoying yet. Of course, maybe other people don't do this, but you just need to know.When someone asks about your salary, you must refuse him, and don't answer because you are embarrassed to refuse.It's not a good topic to remind him when he has this thought.If he's already asked the question, tell him you don't want to answer the question.You certainly have the right to do so. Make comparisons between companies. Every company has its own operating methods and characteristics, as well as its own difficulties and shortcomings, so don't compare your company with other companies. Is your company necessarily inferior to other companies?If you really think so, looking for another job should be the right choice for you; if you don't plan to do this, but just complain that other companies are better than yours, it just shows that you are now in this bad company. , that's because you are incompetent. Don't talk about your past company.Don't say "my past company was well capitalized and had a great work environment".If that's the case, why didn't you go back to your original company?Your boss won't like it, and neither will your co-workers, because they seem to hear you say, "You're a bunch of rubbish." In view of the above thinking, we can know that this topic is indeed a very meaningless thing, and it will only be annoying. Don't be outspoken. You are now just an employee, not a boss.So, don't give a speech to your colleagues about what you plan to do in the future, and colleagues are not obliged to listen to your boring topics.For those words like "I must be my own boss in the future", go tell your friends and family members! Don't complain about your current position to others. If you think your ability is a waste in this position, then you can leave.Moreover, this unintentional remark you said will only make you a lot of enemies invisibly.Because as far as I know, almost everyone thinks they are undervalued.You should show how capable you are at work, not by talking big. One of the most common problems in the office is a colleague bad-mouthing another colleague or leader, or even the company, in front of one another.Those changes in personnel relations and promotions have their own reasons, which are not what you imagined.Gossiping will do you no good, it will only add to your danger.You can't keep your co-workers from speaking out, even if they seem to be very credible.You know, there is no impenetrable wall in the world.Even if you say something very to the point and without any malice, people will always distort your words by passing them around.When the time comes, you will find that there is nothing you can do.In this way, the consequences of this rumor will eventually find you. Talk about personal issues. I don't know if you've ever seen a guy in the office crying to his colleagues about a broken relationship, but I have.The subordinate didn't get my sympathy, but my criticism.My advice to her is not to bring her emotions into the office, whether she is broken or in love, and not to share her stories with colleagues in the office - this is not the place for that. This is very sensible, because the office is only a place where you work, not where you deal with personal feelings.You should not bring your personal affairs or personal emotions to work, it is really unfair to others.What's the point of working if everyone is busy with their own private affairs during working hours? There are also some people who like to share things in their lives with colleagues in the office, such as how cute and lovable their pets are.This is indeed something that pleases the speaker, but it is boring for colleagues.These boring topics will only distract you from your work, not help your work.For leaders, they will also judge you as a person who is very irresponsible for work, and they will fire you because of this. The workplace is not a place for "gossip": (1) If you want to establish your good image, prove it with work. (2) Your relationship with your colleagues and leaders is only a work relationship, not a life relationship-they are not necessarily your friends. (3) Don't gossip, chatting will only make you look boring, and will not bring you closer to your colleagues.