Chapter 29 Learn to treat employees well

If you get angry at someone when you are angry, you will feel comfortable, but what will happen to the other party?Can he also share your joy?Can your explosive tone, your hostile attitude, make him agree with you? "If you come to me with two fists clenched," President Wilson said, "I'm sorry, I promise I'll make my fist as tight as yours. But if you come to me and say, 'Let's sit down together Discuss and see why we disagree with each other.' Then we will soon find out that our differences are not so great, that we have more or less the same views. Therefore, as long as we have the patience to communicate with each other, we can understand each other."

I appreciate Wilson's words of wisdom the most.Likewise, John Rockefeller Jr. In 1915, Rockefeller was the most despised man in Colorado.The bloodiest strike in American industrial history has lasted two tumultuous years in Colorado.Angry and brutish miners demanded more pay from the Colorado Coal and Iron Company, which was now owned by Rockefeller.At the time, properties were destroyed, troops were mobilized, and there was much bloodshed.The striking workers were crushed and shot, and many bodies were covered with gunshot wounds. In such a hateful situation, Rockefeller wanted to get the strikers to accept his views, and he did.How did he do it?The general situation is this:

He first spent weeks negotiating with workers and then addressing workers' representatives.It was a masterpiece that not only appeased the intimidators who wanted Rockefeller to swallow him, but won him many admirers. You know, those who listened to Rockefeller's speech planned to hang him on a sour apple tree a few days ago.Yet he could not have been more benevolent and friendly to these people than he was addressing a group of missionary doctors.His speech follows: "Today is a memorable day in my life," said Rockefeller. "This is the first time I have had the good fortune to meet with the labor representatives, officers, and supervisors of this great company. To be honest, I am honored to be here Come, and never forget this gathering as long as I live. If this meeting had been held two weeks ago, I must have been a stranger to most of you, and I know only a few faces. Last week I had the opportunity to visit all the residents of the South Mine District. Except for the representatives who went out, I talked to almost all representatives. I met your family, saw your wives and children. We meet here today, and we are no longer strangers , but friends. It is also in this spirit of mutual friendship that I am very fortunate to have this opportunity to discuss with you issues of our common concern.

"This is a rally attended by company employees and worker representatives. The reason why I can come here is all because of your kindness. Although I am neither a company employee nor a worker representative, I still feel close to you because In a way, I represent both shareholders and directors. Isn't this a perfect example of turning enemies into friends?" If Rockefeller had used another method; if he had argued with the miners, declaring the destruction of the mine forcefully in their presence; had he told them in a suggestive tone that they were wrong; had he used logic rules to prove them wrong, so what happens?That's bound to fuel more anger, more hatred, and more resistance.

People are reluctant to change their minds, and they cannot be forced or forced to agree with you or me.But if we are gentle and kind—very gentle, very kind—we can lead them to be in line with us.In fact, about 100 years ago, Lincoln once had the above views.Here are his words: "There's an old adage that says, 'A drop of honey catches more flies than a gallon of bile.' It's the same with people. If you want someone to agree with you, you have to convince him that you are his real friend." A man who realizes that "a drop of honey catches more flies than a gallon of bile" will be gentle and friendly in his daily speech and deeds.Mr. Gail Connor of Lutherville, Maryland, attests to the truth of this statement.

Once, Mr. Connor bought a new car, but within 4 months, the car went to the repair factory for 3 repairs.He said in my class: "It was clear that talking to the manager of the garage, reasoning with him, or blaming him would not satisfactorily solve my problem. "So, I entered the car showroom and asked to see his boss, Mr. White. After waiting for a while, I was ushered into Mr. White's office. I first introduced myself and explained to him why I bought the car. His company's car was recommended by my friends because they all bought his company's car and thought the price was reasonable and the service was excellent.

"Mr. White laughed with satisfaction after hearing this. Then I explained my problem to him. I further pointed out to him: 'I think you must be very concerned about things that are not good for your company's reputation.' He Thanks for telling him about it and promising to fix my problem. Not only did he take care of it himself, but he also lent me his own car while mine was in for repairs use." Aesop, a slave in the palace of Chrysias in Greece, told immortal fables 600 years before Christ, the truths about human nature, which still apply to Boston and Birmingham, just as they did in 25 The same applies to Athens centuries ago.The sun can take off your coat faster than the wind; kindness, friendship and appreciation can change people's hearts far more easily than any power and violence.Don't forget what Lincoln said: "A drop of honey catches more flies than a gallon of gall."

I think as long as you are a manager, when you want others to agree with you, don't forget to use kindness to win the hearts of employees.