Chapter 8 The Potential Power of Smile Management

I was at a dinner party in New York recently and saw one of the guests, who was a bequest, take great care and spend a lot of money in dressing in order to make a good impression, wearing black Mink fur coats, jewelry such as diamonds and pearls.But her expression was sour and selfish.She doesn't know what every man thinks, that is: the expression on a woman's face is more attractive than the clothes she wears. (Yes, perhaps this phrase will help some men when your wife is shopping for a mink coat.) Charles Scooper once told me that his smile could be worth a million dollars.Maybe he was just talking casually, but Scoble's character, his charm, his smile that made people like him, was almost the entire reason for his remarkable success.In his personality, his charming smile is a major factor that many people like him.

Actions speak louder than words, and with a smile you are saying, "You make me happy and I love being around you." That's why dogs are so popular, how happy they are to see their owners. Have you ever been in a hospital waiting room, looking at the patients and their sullen faces?Dr. Stephen Spauer, a veterinarian in Layton, Missouri, once mentioned that one spring, his waiting room was filled with customers bringing their pets for vaccinations.No one was chatting, maybe everyone was thinking of more than one thing to do instead of sitting there wasting time.There were about six or seven customers waiting when another female customer came in with her nine-month-old and a kitten.Then she sat down next to a gentleman who was getting impatient with the wait.But he found that the child was looking up at him and grinning innocently at him.What was the gentleman's reaction?Of course, he also smiled at the kid.Then he chatted with the female customer about her child and his grandson.After a while, everyone in the waiting room chatted.The whole atmosphere is no longer boring and rigid, but very pleasant.

A real smile can make people feel warm and happy, it is a smile that comes from the heart. Professor James McNair, a psychologist at the University of Michigan, talked about his views on laughter and said that people with smiles are more effective in management, education, and sales, and can cultivate a happy next generation.A smile can convey your heart better than a frown.This is the reason why punishment should be replaced by encouragement in teaching.The personnel manager of a major New York department store said he would rather hire a girl with a cute smile who didn't finish high school than a doctor of philosophy with a poker face.

So, when you meet people, be sure to be pleasant, and it will make them treat you pleasantly.I have told many, many businessmen to take the time regularly, from morning till night, to put a smile on someone's face, and then talk about what has been gained.What is the result? Let's look at a letter from William Steinhardt, a member of the OTC Stock Market in New York.His example is not unique.In fact, he represents hundreds of others. "I have been married for almost 20 years," he wrote in the letter, "but from the time I get up in the morning to the time I go to work, I rarely smile at my wife or say a few words to her. Words. In fact, I was not happy.

"After listening to your advice, I wanted to try this way. So, when I got up the next morning and combed my hair, I looked at my sad face in the mirror and said to myself: 'William, don't do this again, from now on Don't look sad, just smile.' Start smiling now. When I sit down to breakfast, I smile and say hello to my wife: 'Good morning, honey.' "Oh God, you know what? She got confused by my smile and was so amazed. I told her she'd see me like that a lot. I literally did it every morning for almost two It's been a month. "After I did this, our family has had more happiness in the past two months than in the last year.

"Of course, when I go to work, I also smile and say 'good morning' to the elevator operator in the building. I smile and say hello to the guard at the gate of the building. I smile at the cashier lady in the supermarket. When I stand When communicating, I smile at people who have never seen me smile before. "I soon discovered that when I smiled at others, everyone smiled back at me. And I took a pleasant attitude towards the whiners. I listened to their whining, Smile, then the problem is easy to solve. I found that smiling brings me more income, more money every day. "My office is shared with another agent. He has a very pleasant clerk, a young man whom I like very much, and told him the philosophy of life that I have recently learned. He admitted that when I first shared the office with him, I came across as a very unhappy person. But now he has changed his mind. He said that when I smile, I am very kind. Heard I am also very happy with these words.

"I also stopped criticizing people, I just admire and praise people instead of contempt. I try to see things from other people's point of view now. What I did, it really changed my life. I became a completely different person, a happier person, a richer person, rich in friendships and happiness — and those are the things that really matter." Don't forget, this letter is written by a seasoned, world-travelled stockbroker who makes his living buying and selling securities on the New York over-the-counter stock exchange—not an easy job, and I believe every hundred Ninety-nine out of one will fail.It can be seen that laughter has a great influence.Telephone companies all over the United States have a program called "The Power of Voice" that provides the use of telephones to market their products and services.In this program, the phone company advises you to keep a smile on the phone, and your "smile" can be conveyed by your voice.

The manager of a computer company in Cincinnati, Ohio, described how they found the right person to fill an open position. "I was almost exhausted looking for a Ph.D. in computer science like this. Of course, it finally got me to a really good candidate. This is a student, who is about to graduate from Purdue University. I talked to him on the phone I visited several times and learned that there are several other companies that also want him to work, and those companies are bigger and more famous than mine. Finally, I was very happy and a little surprised that he agreed to my position. When he came to work, I asked him what made him give up other opportunities and choose our company. He thought for a while and said: I think this is the reason. People are just a business relationship. But you give me the feeling that your voice sounds like you really want me to be a part of your company. You should believe that I am smiling when I listen to the phone. "

do you like to smileWhat if you don't like it?There are two methods here: First, force yourself to smile.If you're alone, force yourself to whistle or sing. Second, act like you're happy. Franklin Bettger, one of the most successful insurance salesmen in the United States at present, was the third baseman of the St. Louis Cardinals baseball team.He told me that many years ago he discovered that a person with a smile is always welcome.So, when entering someone's office, he always pauses for a moment, thinks of the many things he has to be grateful for, flashes a big, wide, genuine smile, and then, just as the smile is fading from his face, ,walk into.

He believes that this simple technique has a lot to do with his success in selling insurance.It will be useful for you to read carefully a passage of wise advice given by Albert Hubbard: Every time you go outside, tuck your chin in, hold your head high, fill your lungs with air; bask in the sun; smile at your friends and shake hands with strength.Don't worry about being misunderstood, don't waste a minute thinking about your enemy.Think in your mind what you love to do; then, with clear direction, you will go straight to your goal.Think of the great and beautiful things you love to do, and then, as the years roll by, you'll find yourself in possession of the opportunities necessary to realize your hopes.It's as if the polyps get what they need from the tide.Imagine yourself as a man of means, earnest, and useful, and this, at any moment, transforms you into the man you want to be... Thought is supreme.To maintain a courageous, frank and cheerful attitude is the correct outlook on life; to think right is to create.What we think in our hearts becomes what we think.Tuck your chin in and lift your head up.The gods of tomorrow will be us.

Your smile shows your kindness and it can shine a light on everyone who sees it.Your smile is like sunshine through dark clouds, illuminating those who frown, look sad and turn a blind eye all day long, especially for those who are under pressure from bosses, clients, teachers, parents or children.Smiling can make these people feel that everything is hopeful, that there is happiness in the world.If you want to do business, Frank Irving Fletcher offers us a bit of practical philosophy in one of his commercials for Oppenheimer & Carlin.The value of a smile at Christmas, it costs nothing but creates a lot.It entertains those who receive without impoverishing those who give.It occurs in an instant, but sometimes gives people an eternal memory. No one is so rich that he doesn't need it, and no one is so poor that he doesn't get rich because of it.It creates joy in the home, builds goodwill in the business world, and is the watchword among friends.It is rest for the weary, day for the discouraged, sunshine for the sad, and nature's best remedy. But there is nowhere to buy it, nowhere to ask for it, nowhere to borrow it, nowhere to steal it, because it has no practical value until you give it to someone else.And if our clerk is too tired to give you a smile in a last-minute Christmas shopping rush, can we ask you to leave a smile?Because people who can't give smiles need smiles most!My advice to all leaders, if you want people to like you, the law is this: put a smile on your face.