Chapter 20 Simple Ways to Make a Good Impression

Actions speak louder than words.Be a smiler, a smile will let people know: "I like you, you make me happy, I am glad to see you." I recently attended a banquet in New York.One of the guests, a lady who had a large pecuniary inheritance, was probably anxious to impress everyone, and spent a lot of money on expensive ermine furs, diamonds, and pearls.However, she did not pay much attention to her face.Her facial expression is full of vitriol and selfishness.She doesn't understand what men think - that the look of a woman's face is far more important than the clothes she wears (by the way, next time your wife wants to buy a fur coat, you'd better Don't forget this sentence).

Scooper told me that his smile could be worth a million dollars.He was probably hinting at this truth to me, because Scooper's character, his charm, his ability to make people like him are almost the whole reason for his remarkable success.And one of the most lovable elements of his personality is his smile that can impress everyone. One afternoon I stayed with Maurice Chevrolet.Frankly, I was disappointed at first - he had been silent and unhappy, which was the exact opposite of what I was expecting.Fortunately, he finally had a smile, his smile was like the sun piercing the dark clouds.If it weren't for his smile, maybe Chevrolet would still be in Paris, like his father and elder brother, continuing to be a carpenter-furniture maker.

Actions speak louder than words.Be a smiler, a smile will let people know: "I like you, you make me happy, I am glad to see you." That's why dogs are so lovable.They were so happy to see us that their hearts almost jumped out of their stomachs with urgency.So we're excited to see them. A baby's smile has the same effect. Have you ever been in a hospital waiting room?Perhaps you will notice that the people around you are sullen and very depressed.Stephen Spohr, a veterinarian living in Layton, Missouri, once told me that one spring, his veterinary waiting room was packed with people, all of whom brought their family pets to prepare for the disease. Vaccination.No one was chatting, maybe everyone was thinking about what to do instead of sitting around wasting time.

While everyone was waiting, a lady came in with a 9-month-old baby and a kitten.She sat next to a man who was getting impatient with the wait.But when he looked aside, he saw that the child was watching him and grinning innocently at him.How do you guess the man's reaction? Like you and me, of course he smiled at the kid, and then he chatted with the mother about her kid and his grandson.Soon, the atmosphere of the whole waiting room came alive from dull and stiff, everyone started chatting with each other, and everyone had a pleasant experience. Is the child's smile an insincere smile?Absolutely not.An insincere smile can fool no one.We know that kind of laugh is mechanical and people hate it the most.We're talking about a real smile, a warm smile, a smile that comes from the heart, the kind that is of great value in human interaction.

Professor James McNair, a psychologist at the University of Michigan, talked about his views on laughter, saying that people with smiles are more likely to be effective in management, education, and sales, and it is easier to cultivate a happy next generation.A smile can convey your heart better than a frown.This is why we should replace punishment with encouragement and smiles in teaching.The personnel manager of a major New York department store told me that he would rather hire a girl with a cute smile who didn't finish high school than a doctor of philosophy with a cold face. The effect of laughter is very powerful, even if it cannot be seen by itself.Telephone companies across the United States have a program called "The Power of Voice," which provides users with telephones to market their products and services.In this program, the phone company advises that you smile while on the phone, but your "smile" can only be conveyed through your voice.

The chairman of a large rubber company in the United States told me that according to his observation, no matter what a person does, unless he is very interested in it, it will be difficult to succeed.The business leader doesn't have much faith in the old adage that "ten years can make a difference". "Some of the people I know," he said, "are successful at first because they're deeply interested in what they do. Then I see those people start to become slaves to their work, which becomes boring to them." up, they lose all the fun in their work, so they fail in the end." If you want people to be happy when they see you, then you must remember: When you see others, you must also be in a good mood pleasure.

I have encouraged thousands of people in business to spend a week smiling at people every day and then come back to my class to talk about their results.What is the actual effect?Let's just take a look... This is a letter from William Steinhardt, member of the New York Stock Exchange, who is part of the over-the-counter market for NYSE stocks.His situation is not unique.In fact, he was only a representative out of hundreds. "I have been married for more than 18 years," Steinhardt wrote, "during which time, from the time I woke up until I was ready to leave for work, I rarely smiled at my wife, or said a word or two. I was one of those The most sullen of people who hustle on Broadway.

"Since you asked me to give a talk from my experience with a smile, I decided to try it out for a week. So the next morning, as I combed my hair, I looked at my sad face in the mirror and said to myself, 'William, You've got to take the worry off your face today. You've got to smile. You've got to smile now." When I sat down to breakfast, I greeted my wife with 'Good morning, dear' and said to she smiles. "You reminded me that she might be taken aback. Well, but you underestimated her reaction. She was confused. She was shocked. I told her that she could henceforth take my attitude as normal. ...and I've been doing it every morning for two months.

"This has changed my attitude and our family has had more happiness in these two months than in the last year. "Now, when I go to work, I say 'Good morning!' to the elevator man in the building with a smile on my face. I also say hello to the doorman with a smile. Waiters say hi. And when I stand on the floor of the exchange, I smile at people who have never seen me smile before. “Soon, I noticed that everyone was smiling back at me. Instead of being angry with the whiners, I treated them with a kind face. I smiled while listening to their complaints, and that was Makes the problem easier to solve. I have found that smiling brings me money and I reap a lot of money every day.

“I share an office with another agent whose secretary is a lovely chap. I’m very pleased with the progress I’ve made, so I’m putting together the new things I’ve learned about relationships recently. Philosophy told him. Unexpectedly, he admitted that when I first shared the office with him, he thought I was a sad person-until recently, he changed his opinion of me. He said that when I smiled It made him feel very amiable. "Now I have really begun to get rid of the habit of criticizing others. I just appreciate and praise others, not contempt and blame them. I no longer only consider my own needs, but now I want to analyze problems from the standpoint of others. These practices, have really changed my life. Now I have become a completely different person, a happier, fuller, richer person, with friendship and joy - and these are obviously what really matter things."

Don't forget, this letter is written by a well-traveled, smart agent who has traveled all over the world.He made a living buying and selling securities on the New York Stock Exchange, and he did it brilliantly—a tough business with a 99 percent failure rate, or 99 out of 100 people. Don't you like to smile?So what to do?There are two ways to help you: First, force yourself to smile.Second, if you are alone, force yourself to whistle, or hum a little tune, or sing as if you are happy, which will easily make you happy.The late William James, a famous Harvard professor, once said: "Action seems to follow sensation. But it is simultaneous with sensation, and this is sufficient to give regularity to actions which are directly controlled by the will, and also indirectly to a certain order to passions which are not directly controlled by the will." Regularity... So if we are unhappy, the active way to get it is to cheer yourself up, as if you were already having pleasure..." Everyone in the world is chasing happiness—and one surefire way to get it is to control your thoughts.Happiness does not depend on external factors, but on your inner thoughts. It's not what you have, or who you are, or where you are, or what you're doing that determines your happiness or your unhappiness, but what you think.For example, two people may be in the same place doing the same thing, and both may have equal amounts of money and prestige—but one of them may be sad while the other is happy.Why is this?Because everyone thinks differently. In the hot and barren tropics, those poor serfs were farming with their primitive farm tools, and I saw many happy faces on them.And these happy faces are nothing like the ones I've seen in air-conditioned offices in New York, Chicago, and Los Angeles. "There is neither good nor evil," said Shakespeare, "but thought makes it different." Lincoln also said, "Most people are as happy as they want to be in their hearts." He was right.I recently saw a vivid example of this truth. I was just stepping up the steps of the Long Island train station in New York.Right in front of me, there were thirty or forty disabled children on crutches, struggling to walk up the stairs.There was a boy who had to be carried up by others.I was amazed by their laughter and happy mood.I shared my personal feelings with an administrator who led this batch of children. "Oh, yes," said he, "when a child discovers that he is going to be a cripple all his life, he is at first startled. But, after his shock has worn off, he often accepts his fate, and he is more normal than usual." The kids are happier." I really feel compelled to honor those kids.I will never forget the vivid lesson they taught me. If a person works alone in a closed office, not only will he feel lonely, but he will also be cut off from the rest of the company and lose the opportunity to make friends with them.In Guadalajara, Mexico, Cyrola Maria has such a job.She owns an office by herself, and when she hears the chatter and laughter of other colleagues, she really envies the camaraderie among their colleagues.In her first week at work, when she walked into the office lobby and passed everyone, she was too embarrassed to say hello to everyone, but turned her head shyly. A few weeks later, she told herself, "Maria, you can't expect people to say hello to you first, you should say hello to people first." So, from then on, when she came out to pour a cold drink, she always had a big smile on her face , and greets everyone she meets with, "Hi, hello!" The effect of this is of course obvious. Others responded to her with smiles and cheers, and even the aisle, which usually looks dark, seemed much brighter.Maria's working atmosphere has completely changed. The relationship between colleagues is much more friendly. People will greet each other, and some people even become Maria's good friends.Maria also feels that her work and life have become more enjoyable and interesting. I spent an afternoon with Maria Pickford as she was preparing to divorce Fairbank.People all over the world probably thought she must have been very depressed and morose then, but I thought she was the most peaceful and composed person I've ever met in my life.She looked very happy.What is her secret?She reveals this mystery in a little book of only 35 pages, which may be a book you like to read. You might as well go to the public library to borrow a copy of "Why Don't You Try God?" by her. ". Franklin Bettger, the former No. 3 baseball player for the Cardinals, is now one of the most successful insurance salesmen in America.He told me that he had discovered years ago that people who smile at people are always popular.Therefore, whenever he walks into someone's office, he always stops first, thinks of many things he should be grateful for, inspires a sincere smile from his heart, and then enters the office just as the smile is disappearing from his face. office. He believes that it is this simple technique that has allowed him to be so successful in selling insurance, and that smiling plays a large role in his success. Let's peruse the following passage of sage advice from Albert Hubbard—but don't forget that, unless you put it into practice, reading alone will do you no obvious benefit. "Every time you go out, you should tuck your chin in, hold your head high, fill your lungs with air, bask in the sun, greet your friends with a smile, and give each handshake a strong hand. Don't worry about being misunderstood , don't waste a minute thinking about your enemies. Try to affirm in your mind what you love to do, and then, with clear direction, you will focus on achieving your goals. Thinking of what you love Do great and beautiful things, and then, when the years pass, you will find yourself with the opportunity you need to fulfill your hopes. Just as a coral polyp draws the nourishment it needs from the tide. Picture in your mind that you wish Be the person who is talented, sincere, and effective, and the thoughts in your heart, which transform you every hour, will transform you into the kind of person you want to be... Thoughts are supreme. Keep a A correct outlook on life, a courageous, frank and cheerful attitude. Right thinking is equal to creation. All things come from hope, and every sincere prayer will be fulfilled. What we think in our hearts, It will become something. Put your chin in and hold your head high. We are the gods of tomorrow." The ancient Chinese were very wise—they saw everything in the world so thoroughly that they had a saying that you and I should cut out and stick in our hats.This motto is "peace makes money". And when it comes to opening a store and doing business, Frank Fletcher also provides us with this practical philosophy in an advertisement he designed for Colin & Co.: The smile of Christmas it costs nothing, but gains a lot.It benefits those who receive it, and loses nothing to those who give it.It occurs in an instant, but it gives people an eternal memory.No one is so rich that he doesn't need it, and no one is so poor that he doesn't get rich from it.It brings joy in the home, builds goodwill in the business world, and is an affectionate greeting among friends.It is rest to the weary, dawn to the discouraged, sun to the sorrowful, and nature's medicine.But it can't be bought, asked for, borrowed, or stolen, because it has no practical value to anyone until you give it to someone else.And if, in the rush of last-minute Christmas shopping, our salespersons may be too tired to give you a smile, can we ask you to leave a smile?Because those who cannot give smiles need smiles more.