Chapter 5 Saying "I'm Sorry" Makes You Grateful

There are two families living next to each other. The east family lives in harmony and happiness; the west family often quarrels and is restless every day.This situation aroused the interest of a sociologist. A sociology expert asked the people in the east family: "Why does your family never quarrel like the people in the west family, but can you live in harmony?" "Because our family thinks that we are bad people who have done wrong things, we can tolerate each other and live in peace; and our family thinks that we are good people, so we argue and fight." The owner replied.

The sociologist asked again: "What's going on here?" The owner's family replied: "For example, a teacup was broken. The person who broke the teacup refused to admit his mistake when his family thought he was a good person, and yelled outrightly: 'Who put the teacup here in a mess? The person who put the teacup retorted not to be outdone: "I put it, why did you accidentally break it?" Both of them refused to admit their mistakes, refused to give in, and of course they would quarrel if there was a stalemate. But in our house, if Anyone who accidentally breaks a teacup will say sorry, "I'm sorry, I broke the cup by negligence." And the person who put the teacup will also reply: "It's not all your fault, it's because I shouldn't have put the teacup there." 'How can you quarrel when you confess your faults like this and make room for each other?"

The sociology expert nodded. When we communicate with others, we should hold the mentality of "I'm sorry, I was wrong", lower our posture, learn to be humble, cultivate our character with honesty, and expand our capacity to resolve many misunderstandings. The three words "I'm sorry" seem simple, but its effectiveness is unmatched by other words.These three words, it can make the stubborn bow their heads, and it can also make people less angry.But how many people know its utility and make full use of it?Aren't all the enmities and rifts caused by a certain party not being able to use these three words?

There is nothing in the world that cannot be resolved.You stepped on someone else's foot by mistake on the bus, and you said "I'm sorry", and the person who was stepped on naturally didn't care about anything.Human psychology is like this, and many things can be forgiven.If you cause someone else to suffer because of your fault, but you still don’t admit your own fault, as if his fault was his own fault, this will not make him forgive you.Being polite and modest is the only way to gain friendship. If you want to gain the upper hand in everything and make trouble everywhere, it is not surprising that you will be treated coldly.Stepping on someone else's foot on the bus, not admitting your mistake, but still blaming others, how can you convince others in this world.

The smartest way to eliminate bad feelings and avoid hurting each other's feelings is to be humble.When you make a mistake, apologize immediately, and others will sympathize with you. Conversely, if you don't admit your fault, it's no wonder that the other party is angry. Many small quarrels turn into fights, or a few words lead to murders.If we all don't forget the cleverness of the three words "I'm sorry", our lives will add a lot of happiness and peace. "Sorry, I made you wait so long." "Sorry, can you pass me the tea cup?" In daily conversation, these three words really have too many uses.Because it can express politeness and politeness, and can make others more tolerant and understanding of you.

The three words "I'm sorry" mean nothing more than letting others gain the upper hand. Now that he has the upper hand, what greater request does he have?Don't be good at this.These three words are really a panacea for keeping family harmony and friends not turning against each other. The next time you pass by someone else's seat, please say "I'm sorry" first, so that the person who makes way will not frown.If you say "I'm sorry" twice when you entertain your customers, the transaction will be successful nine times out of ten. Saying "I'm sorry" and speaking politely is to respect others, and only those who respect others will gain the respect of others.