Chapter 6 Just because I missed a word of apology

There is an employee who works as an engineer for a large company.He has served in the company for 6 years. He has excellent skills and takes good care of juniors, and his superiors treat him differently.But he made an unexpected big mistake in a negotiation with a client. A customer bought the products of this company, so he called the employees to listen to the explanations of the people of the company. The engineer explained the operation and content of the products to them carefully and in detail.During the break of the briefing session, he went to the bathroom, but when he wanted to wash his hands, he found that there was no soap for washing hands.He saw a piece of soap next door, but it happened to be used by an old man. Because he was in a hurry, the engineer reached out to take the soap and used it without saying hello to the old man. Then he grabbed a few pieces of toilet paper to wipe his hands, and hurried walked out.

The old man felt very angry at what the engineer had done, and thought it was very impolite to use other people's things without saying hello.And this old man is the chairman of the client. "Which company is such an impolite person from?" When the chairman inquired, he knew that it was the engineer sent by the company to explain. As a result, a batch of products that were originally to be sold were returned.As a result, the company also began to investigate the reasons.The management of the company specifically apologized to the old man in person, but it was still impossible to undo the evil caused by the engineer, and the engineer also took the blame and resigned.

If this promising and excellent engineer can say one more sentence when washing his hands: "I'm sorry, let me use it first." The whole situation will be changed.It can be seen that a short apology should not be taken lightly. If you often feel that "it's okay not to mention such a trivial matter, the other party will definitely know about it" or "it's okay not to mention such a small matter", this is a mistake. If you think this way, does the other person think the same way?Therefore, although it is a trivial matter, you still have to tell the other party through your mouth to understand and forgive.

Although people from the computer company went to apologize to the angry chairman, they did not ease the atmosphere between each other, but deepened the rift between them. Such examples are not uncommon. Those who go to apologize are always sad and their heads hang down.Before apologizing, I always want to explain the matter first, but in the end I often forget to say a few words of sorry, which arouses the other party's dissatisfaction even more. Therefore, when the person who apologizes sees the other party, he must first say: "I'm really sorry, I was wrong." Then it's not too late to explain the matter.When explaining, don't forget to emphasize your apology, and say: "I'm really sorry", "What you said makes sense." Or say: "I understand what you mean." When listening to the other party, when necessary, You have to nod your head in agreement, so that the other party's anger will come down, and through this meeting, you can communicate more with each other.People who are very capable in this kind of negotiation with people are likely to be valued by superiors in the company and popular with customers.

Saying the right word at the right time can turn an unfavorable situation to your advantage.If you have an opinion during the negotiation, you must express it sincerely. In this way, the mutual dependence will be deepened.