Chapter 36 Chapter 33 It’s not that you say you’re good, it counts, and everyone says you’re good to be counted DD “360-degree evaluation”

There are three sales directors under He Haode, one is Wang Wei, the director of the key account department, the other is the director of the public account department, and the other is Tony Lin, the director of the commercial account department. Among them, Tony Lin's department has the largest sales, accounting for More than half of the company's business, that is to say, he is the most important director among the three sales directors. Lala was taken aback after reading the email, and was thinking about how to remedy it when Liszt called. It turned out that he also read the email.

Liszt said: "Lala, this email is very wrong and it will cause trouble. I just went to find Tony, but he is not in Shanghai today. You should call Tony to explain and say that I will apologize to him. I am now There's a meeting right now, and I can call Tony after the meeting if necessary." Lara said, "Got it, now." Tony Lin also read that email, and was furious when Lala's call came.Lala used a lot of serious words, and said that Liszt apologized to him, and Tony Lin calmed down.He said: "Lala, I read this email and felt very wrong, not to mention who is right and wrong in the matter itself, how can colleagues speak to each other in such an attitude? Lala, you know that I have always I am very supportive of your department's work, and there has always been a discussion between us."

Lala repeated compensations, Tony Lin said: "Lala, you told Liszt that it doesn't matter, we are both colleagues, and this matter is over; however, your supervisor Zhou Liang really needs to coach (counseling). I listen to Beijing The person in charge said that he is usually not a big official and has a lot of airs. Lala, I didn't say that he will make trouble for you and Liszt sooner or later." Lala didn't dare to hide anything, and truthfully reported Tony Lin's feedback to Liszt. Liszt said: "Fortunately, we made a phone call right away, and Tony would be fine if he had an attack. Otherwise, he would hold it in his heart, and if everyone didn't cooperate in the future, he would be in trouble. He is He Haode's most valued sales director."

Lala said with lingering fear: "You are still right. If you call Tony later, maybe he will be very angry." Liszt nodded and said, "Zhou Liang's style, I have also heard feedback from some departments, which is the same as what Tony said. It seems that he needs to be coached properly." Lala believes that Zhou Liang should first find out the ins and outs of this matter, and then use this matter to have a good talk with him to make him realize that he needs to improve his interpersonal relationship. Liszt said: "Lala, Tony is right. If Zhou Liang doesn't change, then he will cause trouble for us in the future. If you talk to him this time, if he still has that attitude, I think this person may not be usable anymore. .”

Lala told Zhou Liang straightforwardly about Tony Lin's feedback. This time Zhou Liang knew that the matter was serious, so he didn't dare to argue and admitted his mistake.Lala concealed what Liszt meant and didn't say anything. But Zhou Liang told Lala that it was Pamela who encouraged him to write that email. Lala was very surprised by this, and she asked: "She asked you to write, but you wrote it? Why didn't she write it herself?" Zhou Liang said angrily: "I have to be responsible for this. I should have my own independent judgment. I just want to talk about the cause of the matter."

Lara asks, is there proof that he said Pamela encouraged him to write the letter? Zhou Liang shook his head dejectedly. Lara said: "That's not the end. When the matter comes to Liszt, why should he believe you or not Pamela?" Zhou Liang thought for a while and said, "At that time, she called, and Sandra was also on the side. We used a conference call." Lala sent someone to find Sandra, Zhou Liang's assistant, but Xiao Sang said nervously that she didn't understand what Pamela meant.Zhou Liang had no choice but to admit that he was unlucky. Lala originally wanted to hurry up and fire Pamela, but Zhou Liang made this list in the middle. There is no reason to let Pamela go at this time.Lala is very depressed, and she can only blame herself for having bad eyesight when she recruited Zhou Liang in the first place.

Helen approached Lala furtively, and Lala said impatiently, "'No,' what do you want to say, just say it openly, don't be a fool!" Helen ignored Lala's words, and reported with big black eyes: "Zhou Liang was hurt by Pamela! He is stupid, and Pamela didn't write that swearing email. If he was asked to write it, he would write it." gone." Lala was surprised and asked how she knew. Helen said triumphantly: "Sandra told me that when Pamela and Zhou Liang talked on the phone, she was by the side." Lala said strangely: "Sandra said she didn't hear clearly!"

Helen said disdainfully: "Didn't hear clearly! She saw that the two supervisors were about to quarrel and got scared, so she said that she didn't hear clearly. Besides, Zhou Liang was usually very bad to Sandra, and she didn't bother to care about him." thing." Lara nodded to show that she understood. Helen added: "I still have an email here, which was sent to me and Zhou Liang by Pamela. Although the writing is more subtle, it can still be seen that Pamela suggested that Zhou Liang write that email." Lala asks Helen to send her the email. Helen said: "Good! Why didn't Zhou Liang remember this email?"

Lala thought it was because he was stupid. Lala saw the e-mail forwarded by Helen, and immediately called Pamela to ask her if she had encouraged Zhou Liang to write that e-mail.Pamela didn't know that Lara had already read the email she wrote to Helen and Zhou Liang, and Sandra had testified, so she naturally denied it and said that Zhou Liang would write such an email, and she was also surprised. Lala didn't ask any more questions, turned around and reported what happened to Liszt, and also told about Pamela's lying about her work experience.Lala concealed the fact that she specially asked someone to do a background check, and only said that she just heard about it from the supplier by chance.

Liszt was taken aback and said, "But when we recruited her, judging from her description, she does have supervisor experience." Lala said: "She is very smart, and she has been an assistant for many years. She has already taken the daily responsibilities of the supervisor seriously. From a technical point of view, she can indeed do the work of the supervisor. It is only because she dares to say so. Big lies, it can be seen that her integrity is very questionable." Liszt said: "Then there is nothing to talk about. The issue of integrity is a matter of principle. Let's fire it."

Lala flew to Shanghai again, and one of her important tasks was to fry Pamela. Although she didn't say anything directly, from her indifferent attitude, Pamela felt that disaster was imminent.The night before Lala's hand, she said to Lala: "Did I do something wrong? Can you give me a chance?" Her big eyes were wide open, revealing the deer being chased by the hunter to the edge of the cliff Such desperate pleading eyes. Lala's heart tightened when she saw it. She didn't want to meet Pamela's eyes, so she turned her head and hardened her heart and said, "It's too late today, let's talk about it tomorrow." Pamela refused to leave, took a step closer and said, "Lala, give me a chance, I will correct myself." Lala said perfunctorily: "You are very smart, even if you don't work in DB, you may be able to develop better outside." Pamela pleaded: "I searched for a long time before coming to DB, and no one has offered me such a high price. If I don't have this job, I don't know when I can find such a good job again. Thousands of dollars in mortgage payments.” Lala was determined to fry Pamela. While tidying up the table, she lowered her eyes and said, "The price DB offered you is not very high, it's just the market price." Pamela understood that it was Lala's intention to fire her, and Liszt was a director who would not interfere with the decision-making of her manager, so she could only continue to plead with Lala. Lala didn't want to listen any more, so she found an excuse and ran away. The next day, when Pamela came to work, her hair was frizzy. She had obviously not slept much and had just washed her hair.She lost shape overnight and her big eyes appeared even bigger. Liszt felt that it was not good for Lala to talk to Pamela, so he asked Wang Hong to talk with Pamela, and Lala could decide whether to participate in the conversation. Lala decided to participate, and Liszt explained: "In this case, it is easy for the parties to target their direct supervisors, so you try not to talk, just let Wang Hong talk. You should just observe and learn how to do this. kind of talk." Before the conversation, Lala was very nervous. She felt that her nerves were about to collapse, and a feeling of "doing something harmful" bit her heart. Liszt looked at it, and said: "Don't be nervous, it's easy to handle with a little carrot. Today's conversation will not be difficult. Otherwise, you won't participate this time, next time Wang Hong has this kind of conversation It's time for you to learn." Lala shook her head, she felt that since she decided to do it, she had to face it herself. Before the conversation, Wang Hong first asked Lala if he needed Pamela to hand over the work at hand, and Lala said it didn't matter.Wang Hong said, then let her go immediately.Lala nodded, she wished she could send him away immediately and end this suffering early. Wang Hong simply said to Pamela in a calm tone: "We learned that your last position before joining DB was not a supervisor, which is inconsistent with the information you filled in the job application form. According to the labor law, the company now decides to Terminate the labor contract with you during the probationary period. Do you have any objection?" Pamela sat there with her back straight. When Wang Hong was talking, her big eyes looked at Wang Hong intently and absently.When Wang Hong asked her if she had any objections, she just shook her head without saying a word. Wang Hong took out the pre-prepared contract termination agreement in duplicate and said, "Then, this is the contract termination agreement. Please read it and sign it if you agree, in duplicate." Pamela took the agreement, did not look at the content, and softly checked, "Did you sign it here?" Wang Hong said yes, and handed the pen to Pamela. Pamela refused to answer and said, "I have it myself." Signed on one side. Wang Hong was most afraid of talking about this kind of thing. Seeing that she had signed it, he quickly took the agreement and prepared to close the stall.Instead, Pamela reminded, "Do you want to give me an original copy?" Wang Hong said, "Oh, yes, I'm sorry." Lala stood aside, didn't say a word from beginning to end, just watched silently. Pamela finally wept silently as she left.Lala is also very uncomfortable. Pamela is certainly not good, but Lala feels that she is not a good person either-she knows better than anyone else that if she didn't want to fire Pamela, then she would have to deal with the fraudulent background and the Zhou Liang incident. Lala can let her pass easily; but Zhou Liang is stupid and self-righteous, and he can stay because he will not pose a threat to her Du Lala. The feeling of uneasy conscience after killing someone deeply tormented Lala.Liszt saw it in his eyes and guessed a little bit. He thought, Lara is still young after all. So Liszt called Lala over and persuaded him, "Lala, this is nothing. When I recruit people, I often ask a question--have you ever fired someone? I don't think a supervisor has ever fired someone." , then he must not have matured yet." Lala looked down at the table and said, "Anyway, the feeling of firing people really makes me uncomfortable." Seeing Lala's pain, Liszt taught her: "come On (Come on), it's really useless! Look at yourself, it's more painful than the person who was fired! You are really a small case (small thing)! There will be many things that are much bigger than this in the future.If you can't even pass this test, how can you do HR! You think, if she didn't lie herself, in a big company like DB, no matter how much you want to fire her, it is not so easy to succeed. " Lala said listlessly: "Pamela is actually quite smart, and she does a good job." Liszt nodded and said, "Yes, she is still so young. If she doesn't change, she will be more dangerous in the future. The smarter she is, the more dangerous she is." Lara said, "Do you think she will change?" Liszt e shook his head and said, "It's hard to say. But if you ask me, I think it's more likely that she won't change. She believes in her own way. Smart people are confident." Lala looked at Liszt suspiciously. From Lala's point of view, after this incident, Pamela will definitely correct herself in the future. Liszt continued to say comforting words, and Lala felt that Liszt was considerate of her feelings like a father, and couldn't help being very grateful, and the relationship between the two became closer. Maggie was ordered to temporarily take over the work handed over by Pamela.Being a ghost, she had vaguely noticed that Lala was guarding against Pamela, but she didn't expect Lala to strike quickly.Maggie was stunned by Lala's frankness, and she couldn't help being a little scared of Lala. There was another person who received the same shock as Maggie, and that person was Zhou Liang.As soon as Lala made a move, he immediately heard the news from Shanghai.Although Lala quickly called him to tell him the reason, and comforted him with kind words, he still thought that if he didn't pay attention to the cooperation with Du Lala, it's hard to say what the manager would do to him. After all, Zhou Liang is in his 30s. He doesn't believe that Pamela was fired just because of the "fraudulent background" and the "Zhou Liang incident", especially the latter. Zhou Liang believes that at most it was just a trigger.He reminded himself to be more honest in the future, and to avoid contradicting Lala, at least when Lala points out his shortcomings, don't ask her to "example", and write down her opinion first. This was a complete windfall for Lala, who had no intention of shaking the mountain. Although this firing of Pamela won the support of Liszt, and He Haode also said that the firing made sense after knowing it, but Lala still understood in her heart: the reason for firing the first supervisor was that this supervisor was not good. Second, others will question why your two supervisors are not good? Is it because you have a problem with attracting people, or is there a problem with your manager? That is to say, Lala has no other choice, and can no longer fire people, but to take Zhou Liang well. In addition, she also needs to understand the employment strategy for the position of Shanghai Office Supervisor, what kind of person she needs, and she can't recruit wrong again. Lala thought, half of her time is not in Shanghai, and there are a lot of bosses here who need to be waited on. If there is a problem with the professional level of the supervisor in Shanghai or if the interpersonal relationship is not good, it will definitely not work; this person is too capable. He didn't even know that he had pushed himself, so Liszt couldn't do without her, Du Lala. After thinking it over, Lala set three recruitment principles: first, the person’s professional skills are OK, that is, he can do the job, but not outstanding; second, the person should be peaceful and not motivated; Don't be 30 years old, Lala thinks that people with three prefixes are more sensible than those with two prefixes. People who have encountered obstacles in society will cherish good jobs more, and the chances of playing tricks with her Du Lala are relatively small. Both the first and the third are easy, but those who can satisfy the second need to spend a little effort to find them. Lala already has some experience in seeing people. During the interview, she looked calm and uncontested from the person's face, so she turned a corner to test the person's career development plan. As a result, she soon found a suitable one. , this person has a very cultured name called Zhou Jiuyi. After the interview, Liszt thought it was okay, but he was worried about the fact that Zhou Jiuyi was 31 years old and hadn't had a child yet. He reminded Lala, "Are you planning to have a baby as soon as you come here?" Lala said: "She promised me that she will not be pregnant within two years. Take a step back and say that if she does, I don't worry. The Shanghai office has only been renovated for a year, and there will be no pregnancy in three or two years. There is a big renovation project, we are mainly afraid of the heavy workload of this kind of project, and now there is no such worry.” Liszt was right when he thought about it, anyway, with Lala around, he wasn't worried.For him, the most important thing is to keep several managers, and Lala is newly promoted. Generally speaking, within three years, she will be relatively stable and will not change jobs casually. Zhou Jiuyi, the new supervisor of the Shanghai office, will arrive at the post soon. He is indeed the person Lala expected. Professional dude. Lala has her own plan, and she took it a step further this time: since she found out that Maggie did a lot of Pamela's work last time, she realized that Maggie is capable and motivated, and she trained for two years, maybe Just a good executive backup candidate.Right now, Maggie's ability can make up for the inattentiveness of her supervisor, Zhou Jiuyi, so the Shanghai office is well arranged. Zhou Liang from Beijing is left. Lala summed it up. Zhou Liang’s problem mainly has two aspects: one is self-righteousness, and he is too sensitive and self-esteem, which makes it difficult to communicate at work and poor interpersonal relationships; Understand that work is naturally often inappropriately arranged and the work results are unsatisfactory. In the blink of an eye, Zhou Liang has been in DB for half a year. According to the company's regulations, Lala asked Zhou Liang to summarize his performance in the first half of the year. When Zhou Liang handed in the summary, Lala almost didn't laugh when she saw it.Zhou Liang concluded: My own advantages lie in: first, good interpersonal relationship and communication skills, the work has been recognized by various departments; second, the thinking is clear, which ensures the effectiveness of the work results; what needs to be improved is: the speeches in the department meetings are not enough bold. Lala said in her heart, these guys don't look stupid, they know what their biggest problems are, but they just want to talk about their weaknesses as their strengths, which is called "guilty heart". Lala decided to take two steps: first, force him to admit the problem; second, let him come up with an improvement plan. Lala made up her mind and played tricks. She and Zhou Liang said: "Let's not talk about it. The company has a tool called '360-degree performance evaluation' in performance management. Supervisors at all levels can independently decide to select some subordinates. Do a 360-degree assessment. Zhou Jiuyi is a newcomer here, and according to the regulations, there is no need for an assessment, so I will do it for you, and Liszt also means the same." Zhou Liang had heard of 360-degree performance evaluation before, but he didn't know how it worked.He was a little timid instinctively, but he had no reason to object, so he had to agree. Lara asked him, "Have you been exposed to 360-degree assessments in previous companies? Are you familiar with this tool?" In fact, Zhou Liang knew nothing about the specific content except that he had heard the term "360 degrees", but he didn't want Lala to find out that he didn't understand it, so he bit the bullet and said "it's okay". Lala said: "The general concept should be similar, do you need me to explain it to you?" Feeling relieved, Zhou Liang hurriedly said, "Let me explain again, I'm afraid that different companies have different ways of operating 360-degree assessments." Lala explained: This is the company's standard format, which is applicable to DB globally.It's a questionnaire, and it's four pages long.Each question can be scored on a scale of 1 to 5, with 1 being the lowest score and 5 being the highest score. If the behavior described in a certain question cannot be observed, the evaluator can choose "not observed". This questionnaire will be sent to four dimensions so that they can evaluate you, which is where the name 360 ​​degrees comes from: First, Your supervisor, this one is me; second, Your subordinates, you can choose one or two of your subordinates independently; Third, your parallel collaborators, you can designate two colleagues who are often at the same level as you in this department or other departments who often need to cooperate with you in your work; Fourth, your customers are certain or two colleagues in the department supported by you within the company. You can also choose arbitrarily - of course, the selected people must be representative. You are responsible for the recruitment of the sales team in the North District and Beijing The administrative management of the office, the sales manager of the North District, or any manager of the Beijing office, are very typical customers. When you have selected the evaluators, the system will automatically send the evaluation questionnaire to them, and they will answer anonymously in the system. After all evaluators complete the evaluation and submit it, the system will automatically summarize the scores of all the people under each topic, and use the weighted average method to obtain the average score under each evaluation item, which is your final score. Finally, Lara said: "You can go over the topic first so that you can understand what the assessment involves." Zhou Liang saw that the set of assessment questions were all in English. Words swam in front of his eyes like tadpoles, and he fainted.Can't help but anxiously said: "Lala, why do you want to do such a complicated and troublesome thing? Why don't you just give me an evaluation? How much time will it take?" Lala said unhurriedly: "I know it's troublesome, but Liszt himself still participates in the 360-degree evaluation. I just did the evaluation for him as a subordinate evaluator appointed by him. If the boss does it, we will be more It’s not too much trouble.” Zhou Liang said: "It's not a question of whether it's troublesome or not. I just think, is it necessary?" Lala said: "It is necessary. This is a very good tool for the company to ensure the fairness of performance evaluation. For example, if I say that I have a good relationship with all departments, is it considered good? The representatives of each department are also very concerned. Recognition counts." What Lala said touched Zhou Liang's sore spot.Zhou Liangsu knew that interpersonal relationships were tense.Lala now wants people around him to give him a rating. How can these people who have never gotten along with him admit that they have a good relationship with Zhou Liang? What's more, the rating is anonymous, and they all tell the truth? Zhou Liang said: "These are all anonymous evaluations, who knows what they will write?" Lala said patiently: "Anonymity is true, but this way I have the opportunity to know other people's true evaluation of me, which is good for my own progress." Lala paused for a while, and then emphasized: "Also, all evaluators, except me as your only direct supervisor, you can't choose, and the other three evaluators are all free to choose by you. You can choose the part you are most confident in." Zhou Liang was speechless by Lala's words.That's right, he chooses people by himself. If he doesn't have confidence in the scores given by these people, doesn't it mean that his interpersonal relationship and work level are too bad? Zhou Liang felt his stomach tighten.