Chapter 69 8. Horse racing and pig racing

From Shuang'er's general manager to Fang Yi's taking over Li Chunyuan, during this period, a group of dirty foot-washing girls were fired, and the staff seemed a little nervous, so Fang Yi recruited a few new employees.A new employee is a blank piece of paper on which the latest and most beautiful pictures can be drawn. This is Fang Yi's idea, and there is nothing wrong with it. The new employees are far less proficient than the old employees in the foot washing technique, which belongs to the content of business training. For this, Fang Yi arranged for the old employees to conduct professional training for the new employees, and then the new employees went to work refreshed.

When the new employees are eager to show their abilities, they are passionate, enthusiastic, energetic, proactive, and self-motivated. Whenever a customer comes in, they rush over eagerly and enthusiastically. Greeting the guests: "Boss, wash your feet, this way please." I don't want the guests but ignore them: "You stay away, I'm looking for number XX." This number XX is those old employees. The customer has the right to choose a special person to serve him, and the new staff can't intervene, so they have to watch the old staff help the customer.At the beginning, Fang Yi didn't take it seriously. She felt that the new employees had just entered Lichun Hospital and had not yet formed their own customer base. They needed to be cultivated, and maybe they would get better after a while.

After a period of time, instead of getting better, the situation got worse.It often happens that there are long queues of customers waiting beside the old employees, but no one is seen next to the new employees. When some new customers arrive, they find that everyone is queuing behind the old employees, and they all consciously go to stand together. The more the new employees tried to greet them, the more suspicious the expressions on their faces became. Seeing this situation, Fang Yi blurted out: Martin's Law. Martin's law in the workplace has emerged: make busy employees busier and idle employees more leisurely.A strong demonstration effect has formed around the old employees. The queue of customers in the back row is getting longer and longer. As soon as the old employees enter Lichun Courtyard, they squat on the ground and grab their feet to start washing. From morning to night, they are so tired that they are in a trance. The feet couldn't help but go forward and grab them and stuff them into the basin.However, new employees never get opportunities, nor do they have the opportunity to improve their business ability and level. Every day when they go to work, they sit in their seats and doze off, which makes people look ridiculous.

The reason for this situation is that Shuang'er invested a lot of money in the renovation of Lichun Courtyard in the early stage, and made a new market positioning for service quality, which changed the ambiguous atmosphere and unclear way in the small small room in the past. Unknown transaction mode, but to attract powerful customers with superb foot washing technology.This market positioning determines that the customers who often come to Lichunyuan to wash their feet are all successful people with status and government officials. Their purpose of coming here is also very clear, that is to enjoy the footwashing of Lichunyuan. Services and Technology.This determines that the employees' business ability, not their beauty and coquettishness, is the standard to measure them.

This Martin's Law is not a good thing. It makes Lichun Hospital seem to be in business on the surface, but in fact it is supported by a few old employees with strong business capabilities. Many customers can't wait and would rather turn around and go to other footwash houses, and are reluctant to let new employees try their hands on them.So after a period of time, Fang Yi did the calculations and found that the loss hole was getting bigger and bigger.This situation must change. So Fang Yi made it clear that the old employees would lead the new employees and guide them in their work. After hearing this, the old employees would not say a word, and then do what they should do as usual.Seeing that the end of the month was approaching, Fang Yi was in a hurry and simply forced the old employees to bring new employees to operate, otherwise, the salary of the old employees would be deducted.When the old employees heard this, they immediately became angry, dropped the footbath, turned around and left, and they all went on strike.

At the end of the month, Su Quan accompanied Wei Xiaobao to Lichun Courtyard to inspect the work. Seeing a big hole in the book, Wei Xiaobao became furious, and immediately said: "Fang Yi, your method will not work, even a few old employees can't handle it. Thanks to you, you still have to pay for it." What about someone who has been in charge. Don’t you usually talk about management in one way? How come it’s at a critical point?” Su Quan also said: “Yes, Fang Yi, you can’t do such a simple thing well. , I wasted all my painstaking efforts in teaching you." Fang Yi was bitter at first, but when she heard Su Quan's sarcastic remarks, she became angry at that time: "Who wouldn't make sarcastic remarks? Come and try if you have the ability?"

"Just try it," Su Quan sneered, "this little ostentation is far worse than that of Shenlongdao Company. You see, if I can't turn around Lichun Court within a month, I, Su Quan, will never be here again." It's messed up in the business circle." Fang Yi stepped down and said, "Okay, you said it yourself." Not to be outdone, Su Quan said, "How about I said it? I, Su Quan, have never said something that doesn't count." The two female managers were angry with each other, but Wei Xiaobao was a little uncertain on the side. He asked Su Quan: "Su Xiaomei, how do you plan to manage this situation?"

"Call me Su Xiaomei? Damn, return Su Dongpo." Su Quan smiled coldly, "My solution is very simple, horse racing!" "Horse racing?" Wei Xiaobao asked in surprise. "That's right, it's a horse race!" Su Quan said loudly. Like all strong women, Su Quan has a fiery temper and will do what she says.She immediately started to convene a meeting of all the foot-washing girls, and asked that every old foot-washing girl with strong business ability be matched with a few novices to form several foot-washing groups. A new foot-washing girl, and then Su Quan announced that in the future, the payment of wages and bonuses will no longer be based on individual labor services, but on the performance of each group.

In this way, no matter how strong the old lady's business ability is, if she refuses to guide the new lady, the team's performance will not improve. This forces the old lady to break the business barrier and help the new lady wholeheartedly. .For this method, all the new feet-washing girls sincerely cheered, but the old feet-washing girls were full of reluctance. The old foot-washing girls are not happy, so they need to be persuaded. Su Quan called several old foot-washing girls together and asked them to count with their fingers. Six pairs of feet, but if you bring four novices, you can wash at least twenty pairs of feet a day. These twenty pairs of feet are not ordinary stinky feet, they are all bonuses!

The feet-washing girls counted with their fingers, and sure enough, they can wash six pairs of feet a day at most, but if they bring four novices, the total number of feet-washing will rise to twenty pairs, and the commission for twenty pairs of feet must be Much more than four pairs of feet, such a good thing, how could you not agree? Horse racing was launched vigorously in Lichun Courtyard. In order to boost morale and strengthen the competitive atmosphere, Su Quan drew the results of each group on a large chart on the day and nailed it to the wall with thumbtacks.The first day was really fruitful. Several groups competed. Under the arrangement of the old foot-washing girl, the novices all got the opportunity to wash the feet of the guests. Everyone rolled up their sleeves and worked hard, only listening to the sound of splashing water Constantly, basins of clean water were brought in, and basins of dirty water were poured out. After get off work, the results of this day were even better than those of the previous week.

Su Quan is proud: where there is competition, there will be incentives, and only with incentives can the employees' work enthusiasm and proactive spirit be stimulated to the greatest extent. The next day, this situation continued.On the third day, the feet-washing girls became more and more enthusiastic about their work.Su Quan has no doubts at all. By the end of this month, the goal of turning losses into profits will be easily achieved. A few days later, Su Quan went to the horse racing results table, looked carefully, and was surprised to find that the results of these groups were all in a downward trend. The more they washed the feet of the guests, the less they washed. The feet slipped down to only wash three pairs of feet. How could this be? Su Quan was very annoyed, and hurriedly called a meeting of old and new employees to discuss where the problem happened.A few days later, the performance of each group dropped rapidly to the point that each person washed at most one pair of feet per day, which was actually not as good as the workload of an old foot-washing girl before the horse race. Only then did Su Quan realize that what she hoped for was a horse race, but what she got was a pig race. Now, each business group is benchmarked against the worst performer, and in the end, all the groups maintain the same worst performance and are busy at the same time.