Chapter 19 Chapter 19 Quality Management

1. Establish strict quality guidelines and inspection standards of the first entry. In order to ensure the implementation of the company's quality management system, and to detect abnormalities in advance and quickly deal with improvements, so as to ensure and improve product quality in line with management and market needs, these detailed rules are formulated. Article 2 The scope of quality standards and inspection specifications includes: (1) Raw materials, material quality standards and inspection specifications. (2) Quality standards and inspection specifications for products in progress.

(3) Establishment of finished product quality standards and inspection specifications. Article 3 Establishment of quality standards and inspection specifications. (1) Various quality standards The production management group of the general manager's office, together with the quality management department, manufacturing department, marketing department, R&D department and relevant personnel, follow the "operating specification" and refer to national standards, industry standards, foreign standards, customer needs, own manufacturing capabilities, raw material suppliers Level, divided into raw materials, work in progress and finished products, fill in the "Quality Standards and Inspection Specifications Establishment (Revision) Form" in triplicate, and submit one copy to the Quality Management Department and one copy to the Technology Development Department after the approval of the general manager, and submit it to the relevant units Execute accordingly.

(2) Quality Inspection Specifications The production management group of the general manager's office convenes the quality management department, manufacturing department, sales department, R&D department and relevant personnel to divide raw materials, work in progress and finished products into inspection items, material numbers (specifications), quality standards, inspection frequency (sampling regulations), The inspection methods, instruments and equipment used, acceptance regulations, etc. are filled in the "Quality Standards and Inspection Specification Establishment (Revision) Form", which is submitted to the head of the relevant department for verification and approval, and is distributed to the relevant departments for implementation after approval by the general manager.

2. Strict management and control of instruments Article 4 Instrument calibration and maintenance plan. (1) Cycle setting The instrument user department should fill in the "Instrument Calibration and Maintenance Benchmark Table" to set the regular calibration and maintenance cycle according to the equipment information, operation manual and other information at the time of instrument purchase, as the basis for the formulation and implementation of the instrument's annual calibration and maintenance plan. (2) Annual calibration plan and maintenance plan The instrument user department should fill in the "Implementation Form of Instrument Calibration Plan" and "Implementation Form of Instrument Maintenance Plan" at the end of each year according to the set calibration and maintenance cycle as the basis for the implementation of the annual calibration and maintenance plan.

Article 5 Implementation of the correction plan. (1) Instrument calibration personnel should carry out daily calibration and precision calibration operations according to the "Annual Calibration Plan", and record the calibration results in the "Instrument Calibration Card", which is stored in duplicate in the user department. (2) Outsourced calibration of instruments: The relevant precision instruments should be regularly applied for entrusted calibration by the user through the Quality Management Department or the R&D Department every year, and the "Outsourced Repair Request Form" should be filled out to ensure the accuracy of the instrument.

Article 6 Use and maintenance of instruments. 1. When the user of the instrument conducts various inspections, it should operate in accordance with the operation steps in the "Inspection Specifications", and it should be properly kept and maintained after use. 2. For special precision instruments, the supervisor of the user department should designate special personnel to operate and manage them, and non-designated operators are not allowed to use them arbitrarily (except for those approved by the supervisor). 3. The supervisor of the user department should be responsible for checking the correctness of each user's operation and daily maintenance and maintenance. If there is any improper use and operation, it should be corrected and taught and included in the operation inspection and deduction of penalties.

4. The instruments and equipment (such as gauges) used by each production unit are calibrated and maintained by the user department themselves, and the quality management department conducts random random inspections. 5. Instrument maintenance. (1) Instrument maintenance personnel should perform maintenance operations according to the "Annual Maintenance Plan" and record the results in the "Instrument Maintenance Card". (2) Outsourced instrument repairs: When the equipment maintenance personnel are insufficient in equipment and technical capabilities, the maintenance personnel should fill in the "External Repair Request Form" and submit it to the supervisor for approval before sending it to purchase for outsourced repairs.

3. Raw material quality inspection and control Article 7 Quality inspection of raw materials and materials. 1. When raw materials and materials enter the factory area, the warehouse management unit shall handle the receipt of materials according to the provisions of the "Materials Management Measures", and issue "Material Acceptance Form (Substrate)" and "Material Acceptance Form ( Drill bit)" and "Material Acceptance Form (General)", notify the quality management engineering personnel to inspect and the quality management engineering personnel will complete the inspection in accordance with the raw material quality standards and inspection specifications within three days after receiving the documents.

2. "Material acceptance form" (general), (substrate) and (drill bit) shall be inspected in five copies, the first copy shall be sent to the purchaser, and after verification, it shall be sent to the accountant for sorting and payment, the second copy shall be kept for accounting, and the third part shall be for material library, the fourth joint quality management storage, and the fifth joint bonded delivery.And each time the inspection results are recorded in the "supplier quality record card", and the results of raw materials, material names and specifications are counted in the "supplier quality statistics table" every month and the monthly evaluation of suppliers is divided into "supplier Supplier Evaluation Form", providing procurement as a reference for selecting a supplier.

4. Review control of quality conditions before manufacturing Article 8 Review of manufacturing notices (new customers, new processes, special products). After receiving the "Manufacturing Notice", the supervisor of the quality management department should complete the review within one day. (1) Review of "Manufacturing Notice" 1. Customized material number—whether the special requirements of the PC board category meet the company's manufacturing specifications. 2. Type - the ink color provided by the customer. 3. Bottom plate——Whether the specifications of the bottom plate meet the company’s manufacturing specifications, and whether it is specially marked for those with special requirements.

4. Quality requirements—whether the quality requirements are clear and in line with the company's quality specifications, if there are special quality requirements, whether they are acceptable, and whether they need to be confirmed before determining the output. 5. Packaging method - whether it complies with the company's packaging specifications, whether the special packaging method required by the customer is acceptable, and whether the main mark and side mark of the export order are clearly indicated. 6. Whether to use special raw materials. (2) Handling after review of the manufacturing notice 1. Newly developed products, "trial production notice" and notices of special physical and chemical properties or size and appearance requirements should be forwarded to the R&D department to remind the relevant manufacturing conditions and sign for confirmation. If the quality requirements exceed the manufacturing capacity, the reasons should be stated Afterwards, send the "Manufacturing Notice" back to the Manufacturing Department for refund, and the Sales Department will explain to the customer. 2. If the quality standard of the newly developed product has not been formulated, the "Manufacturing Notice" should be submitted to the R&D department to draw up the processing conditions and tentative quality standards, and the R&D department will record it on the "Manufacturing Specification" as the basis for the production and quality management of the manufacturing department. in accordance with. Article 9 Review of pre-production manufacturing and quality standards. (1) After the manufacturing department receives the "manufacturing specification" sent by the R&D department, the section chief or team leader must first check and confirm the following items before proceeding with production: 1. Whether the product has "finished product quality standard and inspection specification" as the basis for judging the quality standard. 2. Whether there are "standard operating specifications" and "processing methods". (2) After the manufacturing department confirms that it is correct, it signs and confirms on the "manufacturing specification" as the basis for production. 5. Process quality inspection and control Article 10 Process quality inspection. 1. The quality inspection department shall carry out quality inspection on the WIP of each process in accordance with the provisions of the "WIP Quality Standards and Inspection Specifications" to detect abnormalities early and deal with them quickly to ensure the quality of WIP. 2. The product quality inspection is divided according to the manufacturing process, and the quality management department is responsible for the inspection. 3. The quality management department cooperates with the processing procedures of the products in the manufacturing process and is responsible for the testing of processing conditions. 4. When each department finds an abnormality in the manufacturing process, the team leader should immediately investigate the cause, and after handling it, open an "abnormality handling list" to the (deputy) manager for instructions and then send it to quality management Department, after the determination of responsibility, it will be sent to the relevant department for countersignature and then sent to the general manager's office for review. 5. When the quality inspector finds any abnormality during the sampling inspection, he should report to the supervisor of the unit to handle it and issue an "abnormality handling sheet" and submit it to the relevant department for improvement after being verified by the (deputy) manager. 6. When quality abnormalities occur in independent inspections and sequential spot inspections by each production department, if it occurs in other departments, it will be reflected and dealt with in the "abnormal handling list". 7. For the transfer of semi-finished products between processes, if an abnormality is found, it will be reflected in the "abnormal handling list". Article 11 Self-inspection of manufacturing process. 1. Every operator in the manufacturing process should carry out self-inspection of the products produced, and should pick out any abnormal quality. If it is a major or special abnormality, it should immediately report to the section chief or team leader, and open an "abnormal handling "Single" (table) in quadruple, fill in abnormal description, cause analysis and handling countermeasures, send to the quality management department to determine the cause of the abnormality and the responsible department, then submit it to the relevant department for countersigning according to actual needs, and then send it to the general manager's office to formulate responsibility attribution and rewards and punishments , if there are cross-departmental or unclear responsibilities, send to the general manager for instructions.The first link is kept by the general manager's office, the second link is kept by the quality management department (production management), the third link is kept by the countersigning department, and the fourth link is kept by the management department. 2. On-site supervisors at all levels are responsible for supervising and urging their subordinates to implement independent inspections, randomly inspecting the quality of each of their manufacturing processes at any time, and should immediately deal with any defective or abnormal quality, and hold relevant personnel accountable for their negligence to ensure product quality. , to reduce exception recurrence. 3. The regulations on self-inspection of the process are implemented in accordance with the "Implementation Measures for Self-inspection of the Process". 6. Finished product quality inspection and control Article 12 Quality inspection of finished products. Finished product inspectors should carry out quality inspection in accordance with the "Quality Standards and Inspection Specifications for Finished Products" to detect early and handle quickly to ensure the quality of finished products. Article 13 Shipment inspection. Before each batch of products is shipped, the quality inspection unit shall conduct inspection according to the regulations on the shipment inspection label, and fill in the quality and packaging inspection results in the "Shipment Inspection Record Form" and submit it to the supervisor for approval, and then carry out comprehensive judgment. 7. Abnormal Quality Response and Handling Control Article 14 Response to abnormal quality of raw materials. 1. Incoming inspection of raw materials, as long as there is more than one abnormality in each inspection item, no matter whether the inspection result is judged as "qualified" or "failed", the supervisor of the inspection department must explain it in the explanation column , and submit for verification and processing in accordance with the provisions of the "Materials Management Measures". 2. When the raw materials with abnormal inspection are approved for use by the approval supervisor, the quality management department should issue an "abnormal handling list" according to the abnormal item and send it to the production management personnel in the manager's office of the manufacturing department, and notify the site to pay attention to use when arranging production The on-site supervisor fills in the usage status, cost impact and opinions, and after being verified by the manager and submitted to the general manager for approval, it is sent to the purchasing unit to negotiate with the supplier. Article 15 Response and handling of abnormal quality of WIP and finished products. 1. When there are abnormalities in the implementation process of various quality inspections or production processes of products in progress and finished products, the "abnormality handling list" should be reported, and the quality abnormalities should be reported to the relevant personnel immediately, so that measures can be taken quickly to deal with them. resolved to ensure quality. 2. When the manufacturing department finds a defective product in the process, in addition to tracking the cause according to the normal procedure, the defective product should be eliminated immediately to prevent the defective product from flowing into the next process (reported with the "waste report" and reviewed by the quality management department. can be scrapped). Article 16 Quality abnormal response between processes. When the leader of the receiving department finds that the quality of the work in progress supplied by the supplying department is unqualified during the independent inspection of the process, he should fill in the "Exception Handling Sheet" to describe the cause of the abnormality in detail, and report it to the section chief and then send it to the performance group of the manager's office for registration (listed After entering into tracking), send to the manager's office quality assurance team to convene the material receiving department and the material supply department to jointly check the abnormal items and quantities of the material, formulate countermeasures and trace the responsibility to the department (or individual) and submit it to the manager for approval. The first The general manager's office of joint delivery urges and supervises the material handling and abnormal improvement results. The second joint delivery production management team (quality management department) makes production arrangements and scheduling, and the third joint delivery and receiving department (countersigning department) handles according to the instructions. The quadruple is sent back to the supply department.The manufacturing department convenes the machine team to check and improve and handle it according to the instructions, and then send it to the manager's office for quality assurance. The performance team recalculates the production performance and supervises the abnormal improvement results. 8. Quality inspection and control of finished products before leaving the factory Article 17 Management of finished products being delivered to the treasury. 1. The head of the quality management department shall review and confirm the batch numbers scheduled to be handed over to the warehouse item by item according to the "manufacturing process card", "QAI incoming material sampling inspection report" and relevant materials before handling the warehouse delivery operation. 2. The staff of the quality management department should conduct random inspections on the finished products before they are delivered to the warehouse. If there are unqualified batch numbers that exceed the management range, they should fill in the "abnormality handling form" to detail the abnormal situation and attached samples, and formulate the handling method of the material. After the manager makes an instruction, hand it over to the relevant department for processing and improvement. 3. If the manager fails to make a decision on the unqualified batch numbers of the re-inspection, the quality management personnel will submit the "abnormality handling list" to the general manager for instructions. Article 18 Application for inspection report. 1. If the customer requests to provide a product inspection report, the salesperson should fill in the "Inspection Report Application Form", explain the reason for the inspection item, the inspection item and the quality requirements, and then send it to the production and sales team of the general manager's office. 2. When the production and sales group personnel of the general manager's office receive the "inspection report application form", they should transfer it to the production management personnel in the manager's office (if the quality requirements exceed the company's finished product quality standards, they must be submitted to the R&D department) to determine whether to issue an "inspection report" and submit it to the manager After checking and signing, send the "inspection report application form" to the production and sales team of the general manager's office, and forward it to the quality management department. 3. After the Quality Management Department receives the "Inspection Report Application Form", it will take samples after manufacturing to conduct a physical test of the finished product, and fill in the inspection results in the "Inspection Report Form" in duplicate after the inspection items are inspected according to the requirements, and it will be verified and signed by the supervisor. Finally, send the first copy together with the "inspection report application form" to the production and sales team of the general manager, and the second copy is self-storage certificate to sign and confirm the finished product and send it to the warehouse. 4. For the inspection of special physical and chemical properties, after the quality management department receives the "inspection report application form", it will work with the research and development department to take samples for inspection after manufacturing, and the personnel of the quality management department will transfer the inspection results to the "inspection report form" in duplicate. After verification and signature by the supervisor, the first page together with the "Application Form for Inspection Report" should be sent to the production and sales team, and the second page should be kept by itself. 5. After receiving the first copy of the "Inspection Report Form" and the "Inspection Report Application Form" sent by the personnel of the Quality Management Department, the production and sales team should follow the information in the "Inspection Report Form" and refer to the customers of the "Inspection Report Application Form" Requirements, copy a copy and submit it to the supervisor for verification and signature, and stamp it with a "special stamp for product inspection" before sending it to the business department to transfer to the customer. Nine, product quality confirmation control Article 19 Timing of quality confirmation. When the production management personnel of the manager's office encounter the following situations in the production of the "production schedule" or "production specification", they should send the "production specification" or the "abnormal handling list" approved by the manager for confirmation, and the personnel of the quality management department will take a sample and confirm it. Fill in the "Quality Confirmation Form" with the items and contents for confirmation, and send them to the sales department together with the confirmation samples for customer confirmation. 1. Quality confirmation before mass production. 2. The customer requires quality confirmation. 3. The sample attached by the customer is different from the material of the finished product. 4. The printing line of the sample attached by the customer is not our company or the requirements are different. 5. Production or quality abnormalities cause product specifications, physical properties or other differences. 6. Those who are instructed by the manager or general manager to send for confirmation. Article 20 confirms the production, sampling and production of samples. (1) Confirm the production of samples 1. If the customer requests to confirm the negative, the R&D department will make it for confirmation. 2. If the customer requests to confirm the printing circuit and transmission effect, the production management team of the manager's office is responsible for making it for confirmation. (2) Sampling of confirmed samples The personnel of the quality management department should take two samples, one is kept in the quality management department, and the other is sent to the customer for confirmation by the business department together with the "Quality Confirmation Form". Article 21 Issuance of Quality Confirmation Letter. 1. Issuance of Quality Confirmation Letter The personnel of the quality management department should fill in the "quality confirmation form" in duplicate immediately after sampling. And mark the "confirmation date" on the "production schedule" and then transfer it to the business department. 2. The operation method of customer entering the factory to confirm Customers enter the factory to confirm that they need to open a "Quality Confirmation Form". The quality management personnel require the customer to sign on the confirmation letter, and notify the production management personnel to arrange after the manager's approval. When the customer confirms that it is unqualified and rejects, the quality management department Personnel fill in the "Exception Handling Form" and submit it to the manager for instructions, and handle it according to the instructions. Article 22: Time limit and follow-up for quality confirmation. 1. Processing period The samples received by the business department for confirmation from the quality management department or R&D department should be transferred to the customer within two days. The number of days for quality confirmation is 5 days for domestic customers and 10 days for foreign customers. It is 50 days, and the set days are based on the factory date. 2. Quality confirmation tracking For those who have not completed the confirmation on time and it has been more than 2 days, the staff of the quality management department should send a letter to the sales department to grasp the confirmation status and order production. 3. Closing of quality confirmation After receiving the "Quality Confirmation Form" confirmed by the customer from the business department, the staff of the Quality Management Department should immediately notify the production management personnel of the manager's office to mark the confirmation on the "Production Schedule" and arrange production. If the customer fails to meet the requirements Check whether supplementary (trial) production is made. Article 23 Abnormal improvement in process quality. Those listed in the "abnormality handling list" by the manager for improvement will be registered by the quality assurance team of the manager's office and handed over to the improvement execution department to implement the improvement measures proposed in the "abnormality handling list", and report regularly, and check the improvement results with relevant departments. Article 24 Statistical analysis of abnormal quality. 1. The Quality Management Department collects statistics on abnormal material numbers, items and quantities according to the IPQC spot check records on a daily basis and prepares a "Daily Report of Defective Analysis of Each Flight and Material Number" and submits it to the manager for approval, and then sends a copy to the Manufacturing Department to understand the daily quality abnormalities situation, in order to propose improvement measures. 2. The Quality Management Department compiles the "Daily Report of Bad Analysis of Each Class and Material Number" based on the daily sampling inspection and compiles the abnormal items to compile the "Sampling Abnormal Weekly Report" and sends it to the General Manager's Office and the Quality Assurance Team of the Manufacturing Department. Flights are inspected for major abnormal items, causes and measures. 3. For the PC boards to be scrapped when abnormalities occur in the production of each department, the "finished product scrapping form" should be filled in and will be scrapped after the MPB of the quality management department confirms it, and the quality management department will summarize and fill in the "statistics of the reasons for scrapping process materials" before the 5th of each month Form" to relevant departments for inspection and improvement. Article 25 Quality management circle activities. In order to cultivate the leadership and leadership ability of grassroots cadres, promote self-inspiration, improve staff morale and quality awareness, and work together to improve product quality with team spirit, various departments within the company must form a quality management circle to promote improvement. Article 26 Implementation and revision. This process is implemented after approval by the general manager, and the same applies for additions and modifications. Article 1 The purpose of formulating inspection standards. So that the inspectors have a basis to understand how to carry out the inspection work to ensure product quality. The content of the second inspection standard shall include the following items: 1. Scope of application. 2. Inspection items. 3. Quality benchmark. 4. Inspection method. 5. Sampling plan. 6. Sampling method. 7. Disposal of each batch after inspection. 8. Other matters that should be paid attention to. Article 3 Formulation and revision of inspection standards. Formulated by engineering units and quality management units. The description of the fourth inspection standard content. 1. Scope of application: List the inspection of incoming materials (including processed products) or finished products. 2. Inspection items: List the items that should be inspected during the inspection. 3. Quality standard: clearly stipulate the quality standard of each inspection item as the basis for judgment during inspection. If it cannot be stated in words, it will be expressed by a limited sample. 4. Inspection method: Indicate which inspection instrument, gauge, or sensory inspection (such as visual inspection) is used to inspect each inspection item. If some inspection items need to be inspected by other machines, they should also indicate. 5. Sampling plan: What kind of sampling plan is used (for example, MIL-SID-105D for count value, MIL-STD-414 for measurement value). 6. Sampling method: The samples must be randomly selected from each batch without bias, and random numbers can be used to sample, but when each batch of products cannot be numbered, samples must be taken from any part of each batch on average when sampling. Take a sample with your eyes closed. 7. Disposal of each batch after inspection: (1) For imported materials (including processed products), it shall be handled in accordance with the relevant points of the incoming inspection regulations (for qualified batches, the warehousing personnel shall be notified to go through the storage procedures; The actual situation determines whether special mining is required). (2) If it is a finished product, it should be handled in accordance with the relevant points of the "Product Quality Management Operation Measures" (qualified batches will be put into storage or shipped, and unqualified batches will be returned to the production unit for repair). 8. Other matters that should be paid attention to: (1) If each item must be inspected according to a specific inspection sequence during inspection, the inspection sequence must be listed. (2) When necessary, the blueprint or sketch of the product can be attached to the inspection standard. (3) Record the inspection situation in detail. (4) Defective products found in samples during inspection and defective products accidentally found in mass batches should be exchanged with good products. (5) Others. Article 5 These Measures shall be implemented after being approved by the Quality Management Committee, and the same shall apply when amended. Table 19-1 Quality Inspection Form of Incoming Parts Part Number: Part Name: Number: Inspection Item Reference Drawing No. Inspection Method Inspection Equipment Sampling Method Sampling Number AQL Remarks List of Qualified Manufacturers Table 19-2 Incoming Material Quality Inspection Form Number: Common materials: Special materials: Applicable products: Material Name Material No. Inspection Item Inspection Method Inspection Standard No. Sampling Method Pass Standard Unqualified Disposal Method Established Date Year Month Day □Initial Draft □Revised by the Drafter Table 19-3 Production process inspection standard table Product Name: Department: Page Production process department is responsible for work Production process management Inspection items Work item description Operating standards Precautions Inspection points Qualified range Quality management department responsible for work Inspection items and methods Sampling number Qualified range Take measures when unqualified Table 19-4 Product Quality Management Table Management Category Management Material Finished Products, Equipment Management Project Management Chart Category Quality Management Report Sampling Method Table 19-5 Product Quality Standard Table Product number Product name Specification Product size table Description Table 19-6 Product Quality Inspection Standard Table Product Name: Effective Date: Inspection Items Inspection Methods Inspection Instruments Sampling Number Qualified Standard A-level B-level C-level Record Form Remarks Table 19-7 Raw material incoming inspection report Numbering: Material Name Material Number Purchase Order Number Delivery Quantity Inspection Record Inspection Item Sampling Number Defective Number Pass or Not Remark Inspector Inspection Results □Receive □Return □Inspect defective products and make up for them with good products Table 19-8 Product Quality Spot Check Record Form Machine name: Class: Spot check time Spot check item 12345678910 hour-minute hour-minute hour-minute hour-minute hour-minute average standard remarks supervisor: spot checker: Table 19-9 Product Quality Abnormal Notification Notification unit: year month day Manufacturing Order Product Specification Sampling Number Defective Number Defective Reason Discovery Time and Handling Method Remarks: Supervisor: Fill in the form: Table 19-10 Manufacturing process inspection standard table Numbering: Commodity Code Product Name Product Specification Part Name Processing Process Formulation Date □ Initial □ Revision Control Point Control Work Item Description Operation Standard Inspection Method Sampling Number Qualified Standard Unqualified Handling Method Description of Manufacturing Process Handler: Table 19-11 Process quality exception handling list Work order number, batch number, project name, who found the cause, remark, found abnormal content, temporary measures after discovery, responsible unit signature and seal to determine the responsible unit, please complete the cause investigation and improvement measures before the month. give instructions Table 19-12 Qualification rate control table for each department Manufacturing No. Product Name Production Quantity Target Qualification Rate Date Keke Keke Output Qualified Qualified Rate Output Qualified Qualified Rate Output Qualified Qualified Rate Output Qualified Qualified Rate Remarks Table 19-13 Finished product random inspection inspection record form Month Day Product Name Quantity Random Inspection Item Random Inspection Quantity Unqualified Number Passed or Not Inspection Number Table 19-14 Summary of spot checks on finished products Numbering Product Name Quantity Manufacturing Batch No. 〖6〗Remark Inspection Item Inspection Quality Assurance Date Inspector Quantity Date Review Opinion Remarks Table 19-15 Product Factory Inspection Form Numbering Product Name Quantity Customer Name Grade Product Quality Inspection Product Quality Assurance Inspection Item Date Inspector Incoming Quantity Number of Defective Items Item Date Quality Inspector Sampling Number Passed or Not Remarks Table 19-16 Product Quality Problem Analysis Form product name: Product Category Compensation Return and Replacement Total Quantity Amount