Chapter 5 Chapter 5 Self-management of the General Manager

As the general manager, his success not only represents the individual, but also represents the enterprise, so his success is a win-win situation.There are many factors that contribute to this success.In addition to these objective factors such as economic prosperity, strong market demand, special products or services, and hard-to-replace competition, it is more important for the general manager to have a unique insight and be able to grasp the pulse of the market to make correct decisions. So, where does the general manager's discerning ability come from?From its vision, from its continuous self-cultivation and self-improvement.

The general manager has to face many things and challenges, so whether his mentality is healthy and positive is very important.The humility and low profile of the general manager can often make other people or subordinates spread good words. On the contrary, a self-righteous and self-satisfied general manager will often be complacent, and what he gets from others may not be pertinent good words, but flattery Flattery.Such a general manager will eventually fail in a highly competitive market.Therefore, the general manager must adjust his mentality and always maintain a humble and low profile, which is the first condition for self-cultivation and self-improvement.

1. Learn to decompress yourself The general manager is a category that is more troubled by tension in modern society.Tension mainly arises from the imbalance between the various demands that people perceive and their own abilities, as well as the imbalance between the inability to satisfy people's needs due to the limitations of subjective and objective conditions and the intensity of unsatisfied needs. Tension and pressure have caused many general managers to suffer from burnout, ulcers, dizziness, high blood pressure and other diseases.However, psychologists point out that if you know how to use your time, these pressures can be reduced or even disappeared.

Faced with these problems, the general manager must overcome excessive tension. In addition to paying attention to self-analysis of his own tension problems, he must also find practical ways to solve them. Under a lot of pressure, we have to think calmly, we might as well start from the following points: (1) Establish correct life goals, life goals and work goals The greatest pain in life is having nowhere to go after waking up from a dream.There is no purpose in life, and life loses purpose, direction and inner motivation. This is the most tormenting social pressure in modern society, and it is also the root of excessive tension and deep-seated tension.Leaders are no exception.Only by fundamentally solving the problems of world outlook, outlook on life, and values, can we correctly deal with various contradictions, conflicts, and problems in work and life, and can we treat ourselves, others, and the environment correctly, and can we correctly treat power, status, money, Fame, salary, position and other issues, so that you will not be troubled by these issues, and there will be no excessive tension.On the contrary, if these fundamental issues are not resolved well, we will not be able to pass the barriers of power, money, fame and fortune, and beauty, and the tension will continue.In particular, using the power in their hands to bend the law for personal gain, breaking the law and committing crimes, even if they are not discovered, will surely become their long-term nervous psychological burden. "Being selfless in heart and dealing with the world openly" is a magic weapon for leaders to overcome excessive tension.

(2) Work and rest After work, take part in more healthy, elegant and civilized recreational activities.These activities include playing chess, playing ball, listening to music, reading, calligraphy, painting, gardening, dancing, etc., and using spare time to develop one or two personal hobbies, quit some negative coping strategies such as drinking (especially alcoholism), smoking, gambling, etc. tense or stressful manner.Learn to master and persist in some physical activities that integrate relaxation, fitness and exercise for many years.Relax and adjust.Only those who can rest are those who can live and work.

(3) Enjoy more work and less power Enjoying the fun of work itself and maintaining positive and moderate tension is an effective way to overcome excessive tension.When working, devote oneself wholeheartedly to the work and enjoy the fun brought by the work, such as the sense of accomplishment brought about by work, the close friendship produced by cooperating with others, etc., which are conducive to maintaining the attitude towards work and life. enthusiasm.We should not and cannot completely avoid tension, the important thing is to find and maintain positive tension, and turn negative tension into positive tension.

(4) Strengthen communication and communication among family members Correctly handle the relationship with family members.During the 8-hour workday, get as much work done as possible and don't take home the rest.Bringing work home equates to depriving yourself of time off, and more precisely, depriving yourself of time to spend with your family.This will inevitably cause family members to be dissatisfied with themselves.Creating a caring, supportive, warm and harmonious atmosphere in the family is one way to eliminate tension.The family often serves as the emotional pillar and the fortress of emotional protection under stressful situations. Family life full of family affection and family happiness plays a special role in alleviating the excessive tension of leaders.Support from family is very important for leaders.When one feels the encouragement and support of others, it is easier to face stress; when one feels the support and care of family members, it is easier to face disappointment, conflict, worry, and frustration.On the contrary, if the family life is full of contradictions and crises, the pressure and tension brought to people may greatly exceed the pressure and tension brought to people at work.Therefore, leaders should allocate part of their energy and time to family building in addition to busy work, so that they can always live in an understanding, trusting and harmonious family environment.

2. Overcoming impatience Leadership activities are complex. The situation, tasks, policy environment and leadership environment faced by leaders are all developing and changing. Various related factors in leadership activities are also changing at any time. Leaders will inevitably encounter many complex contradictions and problem. As a leader, you should always remain calm and calm, and handle everything with enthusiasm and calmness, tension and order.When leadership plans and leadership behaviors are disturbed by the outside world, especially when they are impacted by some unexpected factors or incidents, they must be calm and steady, always pay attention to overcoming and avoiding impatience, and meet challenges with the confidence to win.

In the current period of social transition and upheaval, judging from the heavy pressure on leaders, it is understandable for leaders to feel impatience, which is a natural expression of their emotions.But there is a limit to everything, and impatience is no exception. If it is not controlled, avoided and overcome, it may lead to extreme anger and anger.A qualified leader should always pay attention to strengthening self-cultivation, be good at regulating emotions, and use flexible methods and strategies to overcome and avoid adverse consequences caused by impatience. Of course, for a leader who is prone to impatience, insisting on living a regular life and carrying out orderly work is only a long-term strategy.In addition to this long-term strategy, you should also master some more specific methods of avoiding and overcoming impatience.

Everything has pros and cons, pros and cons.Leaders with impatience are decisive and resolute in their actions, which is valuable in today's world where efficiency is emphasized and time is like gold.As long as they can insist on the degree of urgency, the appropriateness of urgency, and pay attention to the use of flexible and effective methods and strategies to overcome and avoid impatience, they will give full play to their value, overcome their negative effects, and achieve the expected results. (1) The target is appropriate The impatience of managers is sometimes related to the disorganized work goals and lack of time concept.To avoid impatience, it is important to set a reasonable expected time for your goals.If you are ready to do a certain career for 10 years, then you will not be too impatient if you encounter difficulties and setbacks within one or two years.On the contrary, if you plan to finish a certain job in two or three days, then if you encounter trouble on the first day, you will become impatient.Therefore, to avoid undue impatience, we must set a reasonable and moderate expected time for ourselves in everything.Some general managers started "big projects" and became impatient after several months of work but failed to achieve the expected goals; If it is not obvious, you will be in a hurry. These are all due to improper expected time.And these impatience will prevent them from making continuous efforts, which will eventually affect the realization of their goals.No matter what kind of work, if you want to achieve more outstanding achievements, you can't do it without long-term hard work.If our leaders really want to make a career, they must be mentally prepared for long-term struggle, don't be impatient, work hard, and the season of maturity will come.

(2) Cold handling of emergencies Anxious things, the more impatient, the easier it is to lose your mind.When dealing with urgent and difficult matters, the general manager should keep a calm mind, slow down appropriately in terms of time and speed, and make the outcome of the matter more satisfactory through necessary delays and waiting.According to historical records, Ximen Leopard is well aware of the shortcoming of being quick and sharp in handling things, so he wears Wei to remind himself to be slow and round.This shows that if a leader with an impatient personality can fully realize the weakness of his own personality, give full play to his subjective initiative, correct it in time when the impatience is about to arise, and carry out psychological self-relaxation, reminding himself "don't worry", "this matter will not be in a hurry". Things are not worth rushing at all", "impatience will make things go bad", etc. Through this kind of psychological relaxation, the impulsive and impatience can be calmed down, and after the mood is calm, you can calmly devote yourself to work.After entering work, impatience may continue to appear. Therefore, it is necessary to continuously correct the psychological self-relaxation until the impatience is truly overcome. (3) Maintain flexibility A resilient approach is essential to ensure success in anything.Once you choose flexibility in your life, you actually choose happiness.Because in our life, we often encounter things that you cannot control, but as long as your thoughts and actions can maintain a certain degree of flexibility, then your life can always be successful, and your life will become very happy . (4) take action Find out what's wrong, develop a strategy for the event to overcome it, and don't allow yourself to become a victim of stress or the deliberate behavior of others.You won’t be in control of your own life if you dwell on the hurts others have caused you, and you’ll only make yourself more vulnerable if you’re always angry.Think of things that make you happy, that motivate you, and that contribute to your long-term goals.Then take the necessary actions for good results. (5) Communicate with employees Communicating with employees can help the general manager understand whether the company is currently operating normally or whether the cooperative relationship between employees is good.Choosing key employees as the main communication object can often get twice the result with half the effort.The so-called key employees include: front-line service personnel (best understanding of customer needs and responses), business department personnel (best understanding of market trends), low-level executives (best understanding of strategy implementation), and leaders of informal organizations (best able Reflect the real needs and aspirations of employees). 3. Effective self-management How to run a company is a question that every general manager thinks about every day.So have you heard the new saying of running yourself?To manage oneself is actually to improve oneself, so that one's words and deeds can play a role in promoting the operation of the enterprise.This is a lesson to be learned. (1) Cultivate your own unique external image.What color suit to wear to a business meeting during the day?Which shirt and tie to wear?And whether the matching of pants and shoes is coordinated?What details should be paid attention to when talking with customers?If standing, is one hand in the trouser pocket or hands crossed on the chest?Does this seem too arrogant?Wouldn't it be better to have a pen in hand?If you are sitting and talking, how should your legs be placed?Is it impolite to cross your legs?What kind of suit should I prepare for the dinner party?Need a tuxedo and black tie?Which brand of perfume do you wear? It's best to take a hot shower first, blow dry your hair, and keep dandruff off your shoulders.Pay attention at all times, be careful not to make noise when eating soup, and not to talk with food in your mouth.When cutting meat, the knife and fork should not make a harsh sound on the plate... As a high-level executive in an enterprise—the general manager, do you dismiss the above details of life?If so, you are doing it wrong.Have you realized that manners, manners, and dressing play a role that cannot be ignored in a person's life journey.Do you know that the demeanor and charm of the bosses of some big companies you admire are not born with nature, but are gradually perfected through acquired learning. (2) Effective education and training.Education and training are divided into high-level managers, middle-level managers and grass-roots managers.The general manager can choose the training content that suits him.During the education and training process, the general manager can also take this opportunity to meet the bosses or senior executives of other companies and conduct multi-party exchanges.Some participants in executive education programs say they learn as much from their peers as they do from their teachers. (3) Consult scholars and experts.Some general managers are too busy to receive systematic education and training. Their workaround is to ask scholars and experts.Hiring consultants to coach the company on a regular basis is one of the ways.The second way is to consult nearby scholars and experts whenever you have a problem.The third method is: as soon as scholars and experts from outside come, they will go to ask for advice.If these scholars and experts have both theoretical and practical backgrounds, they can provide more specific and far-sighted suggestions for enterprises. (4) Read more good books.There are good books and bad books.A good book not only has a complete framework and fluent writing style, but also can inspire the general manager's business philosophy and improve his thinking level.Therefore, it is quite necessary to read such good books through the recommendation of staff or experts and scholars.But some general managers are too busy or don't like to read. In this case, you can ask your staff to read for you, and then listen to their reading experience, and you can also get good results. As the leader of the company, the words and deeds of the general manager directly affect the words and deeds of the company's employees.If you want to be a good general manager, you must pay attention to the following aspects: 1. Establish a good image As the general manager of a company's top leaders, he will represent the company when he goes out, and he will be a role model for the company's personnel when he comes in.Therefore, your own image is very important!To establish a good image of your general manager, you should do the following: 1. Style The style of work is good or bad, which is the expression of a person's quality and quality.Good quality style can infect others.Being prudent and reputable is the necessary quality and style of a leader. 2. Thought Thought is where the soul of man is.As a good general manager, thinking should be fashionable, deep and broad, and be able to look far ahead.Only in this way can the enterprise do a good job and grow bigger. 3. Ways of dealing with things The way of doing things is the external expression of a general manager's ability and the foundation of a person's success.A good general manager should develop a rigorous, vigorous and resolute way of doing things, and a prudent way of doing things, as well as a quick mind and excellent foresight. 2. Clarify the various policies and development goals of the company Work without goals is blind and inefficient.Only when the goal is determined, can employees know what they should do, work hard in this direction, and work more efficiently. A policy is a code of conduct and a guideline for employees of an enterprise, as well as a method of conduct for employees of an enterprise.It enables every employee to understand what to do and what not to do, and what to do.After all, work is different from life, and many codes of conduct and methods are different.Letting employees understand these guidelines and methods will help them complete their work faster and better, so that the company can reach its development goals faster. 3. Scientific and humanized management of employees Employees are the foundation and lifeblood of an enterprise, and the basis for the existence and development of an enterprise.Therefore, wise leaders will try their best to treat their employees well in order to retain talents, and give full play to the abilities of each employee to create maximum benefits for the company.In terms of employee management, the following points should be paid attention to. 1. Grasp the degree of employee salary and treatment The purpose of everyone's work may be relatively different, but one thing is absolutely the same, that is to make money.As an employee, the way to earn money is salary.This shows the importance of salary and treatment in employee management.However, there is a very contradictory relationship between salary and corporate costs.The higher the salaries of employees, the higher the cost of the enterprise; otherwise, the lower the cost of the enterprise.The level of enterprise cost expenditure affects the competitiveness of enterprises in the market to a certain extent. What is the most appropriate level of salary for employees? Externally speaking, the salaries of employees should be at the middle level of the industry to which the company belongs. Important positions or important talents can be given top-notch salaries at the industry level. Internally, the salary and treatment standards of employees should also be based on the principle of "fairness, justice and openness".Fairness means that the same or similar positions should be executed according to the same salary standard, and should not be different based on personal likes and dislikes and relationships.Fairness means that special salary treatment should be given to special talents and positions.Publicity is to make all employees know the company's salary and treatment standards, so as not to cause unnecessary mutual suspicion and affect work enthusiasm.Failure to handle any of the three principles will affect the unity, work enthusiasm and stability of the company's employees!This depends on the management function of the general manager. 2. Establish a good and long-term incentive mechanism Salary treatment is not just a high salary, this high also needs to pay attention to strategies in order to achieve the incentive effect.Because if a person does one thing for a long time, he will slack off after doing it for a long time.When benefits and high salaries gradually become a habit, if there are no other incentives, employees will gradually lose their enthusiasm for work.This is a very unfavorable factor for the development of an enterprise.Therefore, a good incentive mechanism is very important for enterprises. A good incentive mechanism should include the following aspects: rewards and punishments.That is to say, for those who have contributed to the enterprise and work hard, we should give rewards to encourage them to work harder and contribute to the company's work, so that the company can achieve faster development; and for those who do not work hard and harm the interests of the company, We should give him relative punishment, first to urge him to correct himself, and second, to warn others not to make the same mistake again, so as to avoid the same loss of the company from happening again, and minimize the loss and error rate. With the incentive mechanism, employees have a sense of crisis and will work harder. The incentive mechanism mainly has the following means and methods: monetary incentives, material incentives and job transfers.Among them, monetary incentives are the most direct and effective means of incentives.Material incentive is an incentive method and means of giving real items according to the size of the contribution.Job transfer refers to the incentive method of job changes such as promotion, promotion, and horizontal transfer based on the performance of employees. It is a reflection of employees' own value in the company. The above three incentive methods, except that the material incentive method is a single incentive method, the other two are two-way incentive methods, which can be rewarded or punished. They are frequently used in enterprises and are recognized and accepted by the public. Effective incentive methods. 3. Guarantee the welfare of employees Welfare packages have a great effect on retaining talents, stabilizing employees and motivating employees.Employee benefits include three insurances, housing subsidies, transportation subsidies, telephone subsidies, job training and education, year-end dividends, etc., with a wide range.As for standards, enterprises should set relevant system standards according to the actual situation of enterprises under the permission of policies. 4. Establish an efficient executive organization The best organizational model for an enterprise should be the simplest, fastest and most effective model.Therefore, to be a good general manager, you must also formulate a good organizational structure model according to the actual situation of your company. 5. Create a good corporate culture The biggest misunderstanding of the cultural construction of most enterprises in our country is that they are too similar and lack their own characteristics.In this way, it is difficult to produce a huge shocking force externally, and it is difficult to attract the majority of employees internally. Therefore, it is essential to create a good corporate culture, so that employees can feel their own excitement and pursuit, and others can feel the unique value and characteristics of the company. When every member of the enterprise gathers together, they form a kind of their own and unique corporate culture.Every company will have their own corporate culture.This is an abstract yet concrete, concrete yet abstract existence! A good general manager should be able to sum up the essence of corporate culture theory according to the current situation of his company, and integrate it into the normal operation of the company, so that this corporate culture can continue to develop and sublimate, and form a better one. , more fashionable, more vital and representative corporate culture essence. In addition, a good corporate culture is not static.An unchanging corporate culture will only lead to the decline of the enterprise in the end. In fact, every enterprise has its own characteristics, just as its corporate culture has its own characteristics.To be a good general manager, in addition to the above basic aspects, in many places, you should also do a good job in every subtle aspect according to the characteristics of your own company. An enterprise cannot bring out a good team without leaders with good qualities.It is impossible to have a first-class enterprise without first-class leadership.For any enterprise to maintain sustainable and stable development, it must not only have laws and systems as guarantees, but also moral norms to provide spiritual guarantees and support.Therefore, it can be said that leadership is the soul of an enterprise. The ability of an entrepreneur does not lie in how to command others, but in how to command oneself, cultivate personal charisma, and strengthen moral cultivation, so that you can establish personal prestige among employees and in the enterprise, and become a leader. role model. Looking at great leaders, we can list the qualities that most of them possess.So we can say that if you want to be a good leader, you probably need to have the following characteristics: (1) Strong aggressiveness.Leaders are never satisfied with the status quo, they always want to be the best.They are highly motivated people who are always trying to make themselves successful. (2) Good judgment and decisive decision-making power.Ability to make decisions when conditions and circumstances are difficult.Don't be afraid to make a wrong decision. Wrong decisions take time to correct. (3) Firm execution.Whether you dare to execute according to your own plan is the key factor for success. (4) Good knowledge of manpower.Correctly evaluate the following employees and arrange them to work in suitable positions. (5) Good communication skills. (6) Contagious passion.No one wants to follow a dry, lifeless leader. (7) Sense of responsibility.Leaders are never afraid to take responsibility, take responsibility, and never shirk any responsibility they have. (8) Excellent working ability.Great leaders are always willing to pay what is necessary for leadership success—long hours and hard work. (9) Good interpersonal relationship.Leaders are always dealing with colleagues, studying them, analyzing their needs, and trying to understand their problems.The interest and ability to discover the needs of colleagues in this way is probably the most important characteristic of an outstanding leader. (10) INTEGRITY.Be considerate of employees at all times, understand every employee under you, and act with integrity and principles. Such a leader may get more rewards.Successful leaders must be honest with themselves and with their followers.You can fool some people for a while, but sooner or later you will be forced out of a leadership position because you cannot be trusted.Unreliable people rarely succeed in leadership.As an excellent general manager, if you want to win the trust of employees, you must treat all employees fairly, regardless of their ability, status, friendship, and obedience.In other words, cronyism cannot be tolerated, and employees are willing to work for such leaders.They can trust that the leader will clearly state his intentions, will not sit on the fence when conflicts arise, and will not repeatedly toss or utter ambiguous words to get rid of embarrassing situations.Therefore, you should strive to be a person of integrity and honesty, always open and aboveboard.If you earn this reputation, most of your employees will respond in kind, and they will treat you fairly, with integrity, and aboveboard in all their dealings. Obviously, these are not the only qualities you need to have, qualities like intelligence, reputation and loyalty are also important. Why do leaders need motivation?Because the enthusiasm of the leader is improved, the leader will in turn motivate the subordinate employees with enthusiasm, so as to improve the enthusiasm of the entire organization.In this way, the success of the entire organization also represents the success of the leader himself.And every leader yearns for his own success and career development, which is also the goal that every leader pursues. It is an ideal and a dream.However, it is impossible to really do one thing well without enthusiasm, motivation, motivation, and high spirit of fighting spirit.How to stimulate enthusiasm, drive and fighting spirit?That's motivation, especially self-expression motivation. The purpose of self-motivation for leaders is not to change their own personality, but to adjust self-expression, produce reasonable behaviors, and adjust the direction of self-expression.Motivation provides motivation, which is simply an "internal motivator" in an individual's body, such as an instinct, passion, emotion, habit, attitude, urge, desire or idea, that motivates a person to act.A hope can cause a person to act and make him pursue a special achievement.Hope is the desire to expect to get what you want plus the confidence that you can get it.Things that people feel are suitable, credible, and available, give rise to hope.Of course, the motivating factors may have different forms and degrees. Everyone will encounter various difficulties, setbacks and failures in the struggle, and the mentality is the difference between successful people and ordinary people.Therefore, your own destiny is in your own hands, and the person who knows you best is yourself.What you are thinking, what you want to do, why you are doing it, any motivation may motivate your behavior. To motivate yourself, what you need is motivation.With motivation, leaders can set a goal, constantly motivate themselves, and strive towards this goal.With passion, you have energy; with motivation, you have fighting spirit.Destiny is in your own hands, success or failure depends on you. The number one problem with motivating yourself is failure.Failure is a life practice that every leader must encounter.History shows that the leaders who achieve the most are those who can overcome failure and persevere in pursuit of their dreams.These successful leaders not only have perseverance and unyielding fighting spirit, but also have a set of strategies for life struggle. They are often not afraid in the face of danger and can stand up in adversity.Their successful experience lies in being able to face up to failure and overcome failure. 1. Accept failure The first step for a general manager to overcome failure is to understand the nature of failure, which is only a temporary setback.As long as you are not willing to admit defeat, failure is not a foregone conclusion.Every mistake is not necessarily fatal, and every stress is not eternal.Modern leaders, in order to pursue excellence, should regard failure as a milestone on the road to success, just as a scientist said: Seemingly insurmountable difficulties are often the harbinger of new discoveries. 2. Face up to failure German psychologist William Ward said: "Failure should be our teacher, not a gravedigger; failure is a short-term delay, not a complete defeat....Failure is a temporary detour, not a dead end." Unsuccessful general managers try to stop at nothing, and then move on to other things when they fail.Their motto is: "Destroy all evidence of hard work if you don't succeed the first time." On the contrary, a successful general manager can review the failure after the first failed effort, learn lessons, and then try to do the same thing again.If necessary, they even repeat the failure process in order to learn more.Because they persevere to the end, they will succeed in the end. 3. Identify weaknesses For the strong, failure is the starting point to generate strength and experience and sprint to success again.Find opportunities to learn from failures, and finally identify and face up to the personal weaknesses that lead to failures.This process requires a truly candid personality.Once a leader sees his own weaknesses, he begins to work on overcoming them. Those who can truly realize their own strength never give up, and there is never failure for a strong-willed, unyielding mind, who falls and rises again, even when everyone else has flinched and surrendered, and He went forward bravely and never bowed his head. 4. Redeployment strategy Changing strategy is another important part of how leaders overcome failure.If you keep repeating mistakes, it is impossible to overcome failure.However, some leaders cannot face up to this problem.They repeat their mistakes while thinking that a different effect will occur. The performance of President Roosevelt of the United States throughout World War II is widely recognized. He could only travel in a wheelchair due to the sequelae of polio.When someone asked him where he was disabled, Roosevelt would say, "I'm not disabled, it's just that I can't stand up." 5. Start from scratch Once a leader recognizes the nature of failure, understands his own weaknesses, and changes his strategy, he should start over and return to the arena of life.If you give up, it will inevitably lead to complete failure, and not only the problem at hand is not solved, but also the failure of personality, because giving up will make people have a failure mentality.You can measure a person's willingness to learn from trying new things by the number of times they make mistakes.If at the end of the year you look back on the past year and say, "I didn't make any mistakes," then you didn't try hard enough to try new things.If you can say, "I've made a lot of mistakes, but these mistakes were made while I was trying, growing, and taking risks," then you're probably learning, growing, and finding the key to overcoming failure. . Every failure makes a brave man more determined.They might settle for mediocrity if not for the thrill of failure.Failure makes people work hard, and only after experiencing the pain of failure can they truly find themselves and feel the real strength.