Chapter 4 Chapter 4 The Charismatic Temperament of the General Manager

In life, everyone pays great attention to their "personality charm", especially as a general manager.You should constantly add color to your personality.You may be impressed by a talented person, you may also be dumped by a witty person, you are more likely to leave a deep impression on a gentle, tolerant and friendly person.Therefore, the core factor that constitutes a person's personality charm is often not only talent and talent, but more importantly, a person's personality and personality. For a general manager, nothing is more important than winning the support and love of his subordinates.Charismatic people are often able to travel unimpeded on the road to success.Therefore, cultivating your charisma and making yourself a charismatic person is an important basis for your success.This is called "Charisma Capital".

Every general manager should understand: Once you have a personality charm, you will establish your own competitive advantage invisibly. If you can impress many people, you will have the possibility of establishing cooperation with others. just increased.At the same time, you can often coordinate interpersonal relationships more efficiently, and your influence will be greater, making it easier to leave an indelible impression on the other party. Many people think that individuality or personality is inherent and difficult to change, so it is really difficult to become a charismatic person through the cultivation of personality.This statement is not unreasonable, but not entirely correct.Changing a person's personality is difficult, but not impossible.If we can face this problem with a positive attitude, then we will not think that all this is immutable.If you work tirelessly in the direction of changing yourself, you will eventually succeed.

Many people want to learn to be charismatic and to be thoughtful, but they adopt old habits and are unwilling to change them.This is because the existing personality is often deeply ingrained, and the old habits are difficult to get rid of.As William James said: "People wish they were in a better situation, but they don't want to achieve it. Because they are bound by the old self." If we can change this formed personality, we can create new personality.Everyone hopes to become a person full of energy, full of ideals, full of confidence, and a person full of charisma.But few people really make efforts in this area, because people are often satisfied with the status quo, and when they encounter new ideas for self-improvement, they will subconsciously protect themselves.

Of course, there are some people in life who hope and have the courage to change their personality and make themselves attractive, but they don't know where to start.Usually, everyone's personality is made up of small aspects: how you talk; how you treat others; what habits you eat, sleep; how you deal with different opinions; what kind of life you like manner; what role are you accustomed to playing in business conduct; whether you always smile; and so on.It all comes together to make up your rich personality.Since your personality is determined by several small aspects, if you want to change, you must start with each specific aspect.If, starting tomorrow, you can make your own way of speaking softer, your own diet more temperate, your own enthusiasm for others, and persevere, then your original personality will gradually be destroyed. Wear away, and a new, more charismatic personality will form.

1. Three aspects of personality change Thoughts, actions, and feelings form the three cornerstones of personality.So if you want to change your personality from a specific aspect, you have to work hard in your thoughts, actions, and feelings. 1. Thought A person's external performance, that is, the characteristics of personality, are not determined by the local environment at that time, but are created by the person's inner thoughts.Whether you can change yourself is not mainly due to whether others have criticized you, but whether you want to change yourself.So it is your mind that created you and made you the personality you are today.You can think about it carefully, is it possible to change your personality by your own subjective imagination?Why are you unpopular?Maybe your ideas are not accepted in the first place.Why are some people so charismatic?The first is his idea, and the second is the cooperation of other conditions.If you want to become a person full of charisma, you have to change your own thinking. Only in this way will you be accepted by others and you will truly have charisma.

2. Action What is the main way to show our personality charm?It is mainly our actions—your way of speaking, your way of doing things, your facial expressions, these expressions can give you a judgment and make you form an impression in people's minds. Action is the key to a person's charisma, because only through action can you improve yourself.Through many small actions, through personality training, through reflection and adjustment of self-behavior, you can create a new self and make yourself more charismatic. 3. Feelings Charisma itself is an emotion.Because personality charm is what other people think of you. Through your external performance, actions and thoughts, they have a liking for you and even some mysterious feelings for you, and the feelings of others for you are the same as your feelings for them. highly relevant.If your emotional characteristics are positive, friendly, gentle, and tolerant, then your personality charm will be greatly increased; otherwise, you will become an unpopular person.So emotions also affect a large part of personality.

2. The composition of personality charm Personality charm is an inherent attribute of a person's spirit and morality.The attractiveness of a person's spirit and quality lies in the personality qualities of personal love, admiration and desire to get close. A general manager with a charismatic personality can gather people around him like a magnet.Generally speaking, a charismatic leader should include the following personality traits. 1. Temperament Temperament is an external manifestation of a spiritual factor.If a person has a certain cultural upbringing, ideals and ambitions, emotional personality, etc., he will be able to show the "beauty of temperament".

2. Language Language is the commander of human power and an important carrier and means to express human demeanor.It can shape people's various demeanors, and demeanor can maximize the color and power of language.The so-called beauty of language mainly refers to elegant speech, appropriate words, kind and enthusiastic tone, euphemistic and appropriate diction, sincere and humble attitude, and respect for others. Language demeanor refers to the verbal expression of a person's inner temperament, which is the externalization of his cultivation.A person's personable demeanor will make him have a strong interpersonal appeal and make people admire him.Making one's own language elegant is an important way to shape the language image.

Demeanor is a manifestation of character and upbringing. To cultivate language demeanor, we must first improve our ideological cultivation.In addition, it is necessary to match the language demeanor with one's own personality characteristics.Demeanor is an expression of personality traits, and various demeanors add to the elegance of people's communication.If we want to make ourselves successful and elegant communicators, we should shape our own demeanor according to our own temperament, personality, and characteristics, and we must not imitate it.As Carnegie said: "Don't imitate others. Let us discover ourselves and be ourselves."

3. Behavior Appearing in public places, in addition to being dignified and generous, you must also behave in a civilized and courteous manner.For example, do not spit anywhere, do not throw fruit peels and other sundries to maintain public health; do not make loud noises and crowds to maintain public order; pay attention to behavior when riding a car, shopping, watching movies, visiting places of interest, etc. beautiful.Treat each other with enthusiasm in the usual way of dealing with people.People always like those who are modest and prudent, and can behave in a natural way. Three, the cultivation of elegant demeanor

How does one develop a graceful demeanor? 1. Create a beautiful spiritual quality The level of a person's spiritual quality (such as personality, character, sentiment, style) can directly affect a person's demeanor.To cultivate demeanor, we must first cultivate personality.It is the most basic thing to be upright, frank, consistent, and keep your word.In addition, the quality of character directly affects a person's demeanor.Character includes a sense of responsibility, a sense of mission, a sense of community, a sense of honor, and a sense of shame.Personality and character are the embodiment of spiritual beauty. 2. Cultivate talents A person with deep upbringing and wisdom can naturally embody a very attractive and beautiful demeanor.The ancients said: "There is poetry and calligraphy in the abdomen." You should make more efforts in cultivating intelligence and wisdom through continuous learning and self-cultivation. Only in this way can your demeanor be filled with the aura of wisdom and show enduring charm. 3. The relationship between one's own personality and social roles Psychological principles tell us that any kind of personality and temperament has its advantages and disadvantages, and a person's temperament is often relatively stable.Cultivating the beauty of demeanor is not to force individuals to change their original personality and temperament, and make people fall into a rigid pattern, but to guide people to make use of their own strengths and make up for weaknesses according to their own personality and temperament characteristics, and to create a demeanor with distinctive personality characteristics .On the other hand, each person is placed in a specific social environment, rather than living in a "vacuum", and each person's personality and temperament are reflected in the social relationship between people.People play different social roles in different interpersonal relationships, and different environments, occasions, and atmospheres also have strict restrictions and different requirements on people's personality and temperament, which are not arbitrarily expressed by personality.For example, serious occasions need to have a serious demeanor; a relaxed and happy atmosphere requires a lively and humorous demeanor; a more stable demeanor is required for the elderly; an intimate demeanor is required for children... Various relationships and occasions determine the demeanor. Require.Therefore, a person has multiple roles in a complex social environment. Whatever social role he plays, he should have what kind of demeanor requirements to perform, otherwise he will be full of ugly appearances and make people laugh. Humor is not only an easy way, but also a great wisdom in life.When others make fun of you, laugh at yourself!Demonstrate the power of humor a leader possesses.But laughing at yourself doesn't mean being self-centered.Centered on caring about others and inviting them to laugh with you, you can unleash the power of humor that inspires others. Humor can make people laugh knowingly, make them feel relaxed, and the atmosphere will naturally be harmonious.Working in a harmonious environment will greatly improve both work enthusiasm and work efficiency.In daily life and work, if you can properly make a joke with your colleagues and keep him silent, he will definitely feel that you are easy-going and willing to get close to you.Only in this way can you really understand them and communicate with them better, which is also extremely important for your work. Humorous people are often the most popular, because they will not only bring laughter and joy to our lives, but also enable us to broaden our interpersonal relationships, increase our talents, and achieve success in the course of life.American psychologist Herd True wrote a book "Humor is Power".Humor, he argues, is the art of using your sense of humor to improve your relationships with others and increase your honest evaluation of yourself. What benefits can humor bring to a general manager's job? 1. Improve the prestige of the general manager Humor is very effective in dealing with difficult problems or embarrassing situations, which will convince people who do not have humor characteristics, so if the general manager can use it well, it will not only bring joy and laughter to the surrounding, but also Help increase the prestige of the general manager. 2. Strengthen the belief of employees, boost morale, cheer up, and eliminate doubts Humor can create a relaxed, receptive atmosphere.When some leaders do the work of persuading others, they always like to be serious and serious, which will not bring benefits to the conversation.They believe that their identity is a leader, and as a leader, they cannot be casual and laughing.They regard persuading others as a task, and to complete a task, they must behave in a proper manner.Work is also a kind of life. Since it is life, why don't we just be cheerful and lively?A good dose of humor is a great seasoning that can help persuasion work smoothly. When the persuasion work encounters difficulties, appropriate humor is likely to act as a catalyst in the chemical reaction, accelerating the dissolution and transformation of the problem, thereby promoting the persuasion work to quickly achieve the goal.When a general manager is convincing others, he has already found that the atmosphere is very tense and dull, and both parties are a little breathless, so he can say a humorous sentence casually, or make a relaxed expression.In this way, the lifeless scene will be changed immediately, and the tense nerves will be relaxed. Maybe, the psychology of your persuasion object has undergone subtle changes at this time, and his heart starts to beat. 3. Adjust interpersonal relationship There can be conflicts between people, especially between leaders and employees.How to resolve conflicts has become a headache for managers.In fact, if you learn how to solve it is not difficult.When the two sides are deadlocked, clever methods are used to transform the serious debate into a humorous form, so as to ease the atmosphere and create a turning point.If the parties to a dispute are arguing with each other over a serious issue, the pressure of the seriousness of the issue tends to deepen their mutual hostility, prompting them to be more assertive and less vulnerable to each other, in order to break the stalemate. In this situation, the mediator should adopt ingenious methods to transform the serious dispute into a humorous form, so that the psychological pressure of both parties can be relieved, the atmosphere can be relaxed, and a turning point can be created for the solution of the problem. If you think your sense of humor is not enough, don't fret.Whoever is just born will not be a master of cross talk. As long as you cultivate yourself, your sense of humor will be gradually strengthened, and your language will also improve a lot. When you use the power of humor to help others be more productive, you will find it not only easier to delegate responsibility, but also freer to develop creative enterprise.The power of humor can improve your future—because your subordinates or colleagues will identify with you, thank you for your ability to be open and honest, and share the interesting thoughts contained in your humor. In the final analysis, humor is the expression of a person's wisdom, and it is the crystallization of talents in cultivation, knowledge, and character.Don't underestimate the three or two short and humorous words randomly played by some general managers. In fact, they contain the speaker's hard work, studiousness, extensive knowledge, and accumulated hard work.A general manager can only truly learn the art of humor if he is good at learning, observing, accumulating, and constantly enriching himself. Tolerance is a good medicine to melt the ice in the world.Tolerance is a kind of cultivation and a virtue that human beings should have. Tolerance comes from bravery and from a kind heart.In a person's life, everyone will make mistakes and do wrong things.When people do something wrong, when they do things that are sorry for others, they always long for others' forgiveness, and always hope that others will forget this unpleasant past.Therefore, if you encounter other people's words and deeds that are sorry for you, you should put yourself in their shoes and understand and tolerate others with a heart-to-heart comparison. Lincoln said: "A drop of honey catches more flies than a gallon of bile." The same is true in managing people. When the task assigned.Moreover, the same job can sometimes be messed up due to the timing and the person in charge.Therefore, as a general manager, we must give people opportunities and a way out. Of course, it's not that simple when actually doing it.Take the case of being late.Can you casually scold someone who is late once or twice a year?Can you scold a man for being late because his wife suddenly fell ill or was stuck in traffic?Thinking about it this way, when can I scold and when can't I scold?Just judging this is already hard.And sometimes it can have the opposite effect, causing side effects. So, what should be done?Just ask your direct reports—that's the trick. "Why would you do such a thing? What's going on?" In many cases, you can find the answer and solution to the problem in the subordinate's answer. "In fact, I overslept because I forgot to turn on the alarm clock... I will pay attention not to make this mistake again in the future." If you want to pay attention not to make the same mistake again, it means that this matter is over and he will go to work on time in the future. "It's easy to get tired these days, sometimes I suffer from insomnia, and I have an upset stomach, so I want to ask for leave for a while and go to the hospital for an examination..." If the subordinate is late because of this situation, it is not just the It is not an issue of employment rules, but it involves health issues.And what must be considered is not only physical problems, but mental health management should also be taken into consideration.Sometimes it may even be a problem caused by family strife, gambling, or troubles at work.If you don't carefully find out the real reason, there is no way to take the most effective measures to solve the problems of your subordinates. However, subordinates may not always reveal the truth to you.Therefore, you can't just listen to his one-sided words and immediately believe them.What he said should be taken as a reference. Carefully observe all his reactions when answering, including silence, embarrassment, sighing, etc., and then when you continue to ask him, you can add another sentence: "Is it really what you said?" If you really grasp the key points of the problem, things will become unexpectedly simple, and he will say everything: "The fact is this..." Now that you understand where the problem is, you can discuss and solve it with each other Countermeasures.If you can guide him to solve the problem independently, the problem will naturally be solved.If the general manager blindly believes in his own authority and experience, and speculates on the other party's troubles without authorization, things will turn out badly. However, tolerance does not mean indulgence.If a subordinate makes a mistake, it is not impossible to be tolerant once, but you cannot continue to be tolerant next time, which will weaken the prestige of the general manager. There is an old saying: "The prime minister's belly can pull a boat." For modern people, the leader's belly must be able to drive a train.For people with different tempers, different hobbies, and different strengths and weaknesses, you have to learn to unite them, because you are a leader, and you must have a common heart. If your subordinates look down on you, don't respect you, and have had trouble with you, even if you have suffered from him and been fooled by him, you still have to grasp your mentality and unite with him. Maybe you'll say: I've tried so hard to do that, but I just can't.Yes, doing so may be a little too harsh for you.But if you think about it, when you go into a department store to buy goods, or go to a hotel to receive service, if the waiter treats you warmly, you will naturally be in a good mood and very satisfied.If the other party has a cold face like a steel plate, speaks coldly, ignores your reasonable requests, and then turns harsh, how will you respond? In such a situation, anger is inevitable.If every time you encounter this kind of situation, you will quarrel with the other party and end up leaving bitterly, calm down and think about it carefully, shouldn't you ask yourself: Why bother? In fact, if you think about it carefully, things are that simple. Only when leaders open their minds and unite various types of people, including those who have estrangement and conflicts with themselves, and even those who often criticize and complain about you, can they pool their brains and brainstorm ideas to make the cause of their unit and their work better. Rising with the sun.Any great entrepreneur has tolerance, but sometimes we don't notice it. Tolerance is sometimes a rare calmness.What would you do if your subordinate pointed out the mistakes in your work sternly?Think he's embarrassing you, throwing a fit at the challenge of the general manager's authority, and vowing to retaliate in the future?Or listen carefully to opinions, even if his criticisms are not valid, still show a kind of magnanimity, and don't care about all this?A smart general manager would of course choose the second answer.In your team, it is impossible for everyone to think you are excellent, respect you, and admire you.There will always be some people behind your back who will do some tricks that are not good for you. You don't have to be too nervous about all these.Put these aside temporarily, have a serious communication with him, show your tolerance, and he will definitely be moved by your words. "Don't do to others what you don't want yourself to do to yourself." If you want others to forgive you, you should also forgive others. If you don't want others to be strict with you, you should not be harsh on others. "Compare your heart to your heart", "Responsible to others with a heart to blame yourself, love yourself with a heart to love others", then you will be able to be open-minded and tolerant of others.Tolerance will not lose anything, on the contrary, it will truly gain, not just one person, but the hearts of many people.There is also a "golden rule" in the West: "Treat others as you are treated." Indeed, the way others treat you is determined by the way you treat others. The general manager is a kind of tolerance only when he has the power to punish but does not punish; he is a kind of tolerance only when he has the ability to retaliate but does not retaliate.One of the great treasures of appointing talents is to have this kind of tolerant character. A person who can not bully others and is willing to ask the devil who plots against him to eat cherries will achieve great achievements.The energy exerted by this kind of inner good character is what people often call "magnanimity". To measure the success of a character, he must be measured by a tolerant standard.Only by being tolerant to people can we lead and use people better. "Repay hatred with hatred, and the hatred will be endless; repay the hatred with virtue, and the hatred will be resolved", this is the gist of the Buddhist scriptures, and it is also the principle of life. Trust is a feeling of life, trust is also a noble emotion, trust is a link between people.Trust is a spiritual need for everyone, and it is a great reward and comfort for talents.It can give people confidence and strength, and enable people to use their talents without any scruples, thus creating more value. As a general manager, you must also express full trust in the actions of your subordinates.Employing people without doubt, protecting and supporting talents is a powerful incentive.Because once people are trusted, they will have a strong sense of responsibility and self-confidence.In particular, the superior's full trust in the subordinate is the best reward for the subordinate.It will form a powerful motivation to urge subordinates to work hard.Therefore, it can be said that trust is a catalyst and a booster, which can accelerate the explosion of self-confidence hidden deep in the human body, and once this self-confidence explodes, it can reach the level of selfless competition in work. Trust cannot be just a verbal promise. In many cases, it is better to express trust in employees by behavior than by words.A smart general manager should be manifested in specific actions, and will choose the most appropriate way to express his trust in talents. The common ways are as follows. (1) After the general manager heard the criticism of his subordinates from others, he refuted it clearly and appointed him as before. (2) The general manager consciously creates the most solemn atmosphere under the eyes of the public and entrusts the most difficult and honorable important work to a certain subordinate, making him feel that this is the greatest trust in him. (3) When subordinates suffer repeated setbacks and the work is not progressing smoothly, the general manager should provide necessary support and help in a timely manner, and never "change people" midway. (4) When an employee came to report to the general manager after completing the task, the general manager consciously did not listen to his work report, but said: You have worked hard, so don’t rush to report and take a good rest. And really give him a little extra "care" that isn't too much. (5) It is also a very important method to give employees confidence and encouragement.As a general manager, when you see your subordinates working late into the night alone, how do you react?Perhaps just saying: "Come on!" will surely make subordinates feel great comfort and encouragement.Depending on the time and occasion, it may sometimes be better to take him out of work for a while. A person who works hard and plays hard must be a smart and capable person.He is good at making proper arrangements and adjustments for work and rest.You must know that it is commendable to be full of energy and dedication to work, but you must not be stuck in stubbornness.Because, when people are obsessed with something, they feel involuntary, and their views on things will become self-contained.But if you can enjoy playing outside of work and avoid stubborn thoughts, you can restore the lively state of mind to observe things around you with novel eyes. For subordinates with less work experience, when the work is at an impasse, the more they try to overcome it with tenacious energy, the more limited and narrow their views on things are, and the original intentions are greatly compromised.When the boss witnesses this state, he may wish to use the appropriate opportunity to change his mood. This can also be said to be the due responsibility of the general manager.The so-called change of mind is to make the subordinates stop working immediately, but there is no need to bring them to drink and have fun.Of course, you can also hand over a small matter to him.In short, just interrupt their deadlocked work immediately.In this way, when he returns to his original job position, he will definitely be able to find a solution to the problem through different angles.There is a common saying among the common people: "You can't make good biscuits when baked over a strong fire." It is very appropriate here. (6) Be honest with the members you use.Once a talent is entrusted with a heavy responsibility, it must be sincere and sincere.Only by trusting each other can we form a good situation where the top and bottom work together and win talents so that they can dedicate themselves to the cause faithfully; we must not be wary of subordinates and mistrust ourselves. (7) Give the frustrated a chance to succeed.Most of the experience of anyone in the world will not be smooth sailing, and generals who are always victorious are rare.The general manager must not make a fuss if the assignee does not complete the task well or makes mistakes.As long as you help him treat it correctly and earnestly sum up the experience and lessons, the subordinates will inevitably have a sense of self-blame and the determination to make up for the mistakes of the general manager, which will surely lay a good foundation for future work. (8) Don't be swayed by popular opinions.The general manager and his subordinates all live in the middle of the world, and the worldly people will inevitably gossip and gossip about others.The person appointed by the general manager is naturally also the subject of discussion.Some people spread rumors out of jealousy or out of their own interests, or even made out of nothing to maliciously slander.At this time, if the general manager is not clear-headed, he will be swayed by popular opinions and slander, and will doubt the people he trusts. The general manager should trust the subordinates, let them act boldly, and give full play to their subjective initiative and creativity. We must remember: the key to exerting the subjective initiative and creativity of employees is trust.When people are trusted, they will feel happy and satisfied, and then induce the mood of going all out.If a person who trusts others without doubt has strength and wisdom, it will be difficult for the trusted person to have the idea of ​​​​"centrifuging".He will not only be deeply moved by his boss' attitude of trusting him, but also deeply attracted by his boss' ability and achievements. After all, a person who truly trusts others will also be trusted sincerely by most people.After all, people are emotional animals, and almost everyone has the idea of ​​"reciprocating love" and "heart for heart".On the contrary, the kind of despicable people who ignore others' trust in themselves and always want to take advantage of the general manager's trust in themselves are only a very small number of thousands of people. "Scholars die for those who know their friends", from ancient times to the present it is the same truth.Therefore, as a general manager, when you face your subordinates, you should establish the concept of trusting them, influence them with your sincerity and personality charm, impress them, and resonate with them spiritually. Literally interpreted, understanding is to use one's own experience to feel the other party's thoughts about asking questions.Understanding and longing to be understood are a kind of desire that people are born with. Once people get understood, they will feel great relief, and they will pay all kinds of prices accordingly. In order to firmly establish a good interpersonal relationship, the leader must communicate seriously with his subordinates.With mutual understanding, everything is easy to handle.If you want to save that energy, you will definitely not be able to form a mutual understanding and like-minded relationship with the other party.Whether it is communication between leaders, communication between subordinates, or communication between leaders and subordinates, it is very important for enterprises.No matter which link fluctuates or loses communication, it will affect the normal operation of the enterprise. Standing in different angles to experience feelings, this is the difference in understanding. The inability to understand each other between leaders and subordinates is often because they have not stood on the other side's side to experience feelings and consider problems.When the relationship between some leaders and subordinates is stagnant, they often complain: "This person refuses to communicate with the leader." However, if you observe calmly, you will find that there are actually many situations where the management refuses to communicate with subordinates. "We've always done it this way..." or "You said that 10 years too soon!" Some leaders often use this tone to force subordinates to accept their ideas.Subordinates can't feel the leader's willingness to negotiate at all. Subordinates, on the other hand, will seriously seek out communication.If you have doubts about the job you are sent to, "Why do I have to do this?" the subordinate will ask the superior with a pure heart. "Please bear with this kind of thing!" If the leader reprimands indiscriminately, the subordinates will of course feel unhappy.No one could accept that I wanted to find the answer but was taught a lesson. Subordinates seek facts, not teachings.The reason they feel bad is not that they hate the job, but that they don't understand why they have to do it.Some leaders misunderstand this.Because of the prejudice that his subordinates hate work, he refused to use language to explain.Even when asked to clarify, the leader simply refuses, ending up with "Shut up and work!"However, if the leader can abandon prejudice and listen to subordinates' problems from a positive perspective, the communication between the two sides will surely be successful.Subordinates hope to get a reasonable explanation, as long as the leader can explain until they understand, they can naturally accept each other. To be a good leader, you must have a heart that can feel and listen.In your team, you have to try to understand each of your subordinates and understand each subordinate.Everyone will have their own troubles and difficulties. When they are caught in it, when some of their personal interests conflict with your department or your own interests, they actually feel very embarrassed, and it will make you feel uncomfortable. They are at a loss.At this time, as their general manager, you have to show the broad mind of a general manager, be considerate of them, and tolerate them.Your understanding can easily impress them, because their hearts are at their most vulnerable at this time, and what they need is the understanding and comfort of others.So, don’t be too rigid, and don’t care too much about some small interests, but understand your subordinates, let them feel the understanding and tolerance you give him, and give a little bit of your understanding and sympathy, and you won’t have What is the loss, why not do it? The core issue in management is the issue of motivation for people.Moderate and effective rewards can stimulate and maintain the initiative and enthusiasm of subordinates to the greatest extent. Management scientists generally believe that motivation is a means of stimulating, inducing behavior in a certain way, and promoting behavior to be expressed in a positive manner.The depth of human behavior is an inner psychological state, which cannot be seen or touched, and can only be manifested through specific human behaviors.In order to promote the appearance of human behavior, it is necessary to stimulate the internal psychological state by creating external conditions.To stimulate people's behavior, it is necessary to stimulate people's needs, implement triggering and reinforcement around the organization's goal direction, and achieve organizational goals in the process of satisfying individual needs. Motivation is a dynamic process that stimulates needs—causes behaviors—satisfies needs—achieves goals.Why do people need motivation?Management scientists believe that a core issue of modern leadership and management is the management of people.The leader is to mobilize people's enthusiasm and creativity, and give full play to people's ingenuity, so that they can work proactively, voluntarily, and in a comfortable mood.Positivity and creativity are both realized through human behavior.Human behavior has enormous potential, an untapped resource created by society.Someone once listed a formula: Work performance = ability + motivation 作为一名领导者，如果能让你的下属工作起来热火朝天、勤恳卖力，你的事业就会蒸蒸日上。激励不是操纵，不是控制，而是对人的需要的满足，是通过满足需要对人的行为的引导和对人的积极性的调动。这时候，可千万不要吝惜你腰包中的钞票，也不要吝惜你的赞美和夸奖之词，要不失时机地对你的下属进行物质奖励和精神鼓励，使他们觉得他们的付出并没有随着汗水而付诸东流，而是有一种成就感；同时，奖励和鼓励工作勤恳的下属，也是在告诉其他的下属，在工作中，你多付出一分汗水，就会多一分收获。 人的需要就是人的本性。认识人性的特点，顺应人性的特点，是激励有效性的保证。人的心理和行为具有共同性，只有设身处地，将心比心，你愿意员工怎样对待你，你就怎样对待员工，才能赢得员工的真心。 学会激励下属，正确地运用这种方法，是领导者的一种行之有效的管理手段。这一点，我们在前面已经谈过。 当然，激励并非一定是物质奖励或者提拔他们到基层的领导岗位。在生活和工作中，领导者采用一些其他的手段照样可以达到激励的目的。For example: 1、奖励员工的成就 认可下属的努力和成就，不但可以提高工作效率和士气，同时也可以有效建立其信心、提高忠诚度，并激励员工接受更大的挑战。 2、不吝啬赞美之词 有些员工总是会抱怨说，领导只有在员工出错的时候，才会注意到他们的存在。身为领导人的你，最好尽量给予下属正面的回馈，就是公开赞美你的员工，至于负面批评可以私下再提出。 3、向他们描绘远景 领导者要让下属了解工作计划的全貌及看到他们自己努力的成果，员工越了解公司目标，对公司的向心力就越高，也会更愿意充实自己，以配合公司的发展需要。所以领导者要弄清楚自己在讲什么，不要把事实和意见混淆。 下属非常希望你和他们所服务的公司都是开放、诚实的，能不断提供给他们与工作有关的公司重大信息。若未充分告知，员工会对公司没有归属感，能混就混，不然就老是想换个新的工作环境。如果能获得充分告知，员工不必浪费时间、精力去打听小道消息，才能专心投入工作。 4、授予他们权力 授权不仅仅是封官任命，领导者在向下属分派工作时，也要授予他们权力，否则就不算授权，所以，要帮被授权者消除心理障碍，让他们觉得自己是在“独挑大梁”，肩负着一项完整的职责。 方法之一是让所有的相关人士知道被授权者的权责；另一个要点是，一旦授权之后，就不再干涉。 5、安抚下属的情绪 下属在工作中遇到麻烦或苦恼，来向你汇报时，不要打断下属的汇报，不要急于下结论，不要随便诊断，除非对方要求，否则不要随便提供建议，以免流于“瞎指挥”。就算下属真的来找你商量工作，你的职责应该是协助下属发掘他的问题。所以，你只要提供信息和情绪上的支持，并避免说出类似像“你一向都做得不错，不要搞砸了”之类的话。 6、支持员工参加职业培训 支持员工参加职业培训，如参加学习班，或公司付费的各种研讨会等，不但可提升下属士气，也可提供其必要的训练。 教育训练会有助于减轻无聊情绪，降低工作压力，提高员工的创造力。 领导激励员工，这当然是好事，能够激发他们的积极性，但同时更应注意激励要得当，不要适得其反。 每个人都需要激励，所以采取必要的各种激励手段，可以大大地调动员工的积极性。这也是一个企业能否取得成功的根本措施。每个聪明的总经理都会运用不同的手段来激励自己的员工，让其更好地为自己服务。 领导者激励下属的方式有很多，但是目的只有一个，那就是从效益的角度来激励员工，使之能为企业的发展贡献最多的力量。而效益良好的单位在一时一地的激励方式都不是单一的，总是善于综合运用激励方式。因为激励是领导过程的一个重要方面，激励行为可以调动人的积极性和创造性。