Chapter 67 Syndao 66 Harmony Generates Wealth

The essence of business: when you meet and smile, all the people who come are customers.Wen Shang understands the true meaning of "harmony makes money" best, because a smile brings a lot of money. In reality, don't think that a successful businessman should be serious, cold, and unsmiling.In fact, what a successful businessman needs most is "smile", facing life, shopping malls, and your customers with a smile!Laughter is a mysterious weapon that can bring you wealth. Wenzhou merchants who know how to do business have a deep understanding of this.The reason why Wenzhou merchants are successful is that harmony and wealth are one of the secrets.As long as you deal with Wenzhou businessmen, you will find that the business communication with them usually starts with a smile.

On the day agreed to discuss business, Wenzhou Chamber of Commerce will arrive at the place very punctually and will never let you wait, even for a minute.After the two sides met, Wen Shang was very humble and greeted you politely.Especially when they communicate with you with a smile all the time, that sweet smile makes you feel that the whole world is beautiful.However, once they enter into business negotiations, they will raise the negotiation conditions very high, which may be far from the agreement between the two parties, and they will bargain with you for a small part of the contract.The two sides then began to argue incessantly, which may eventually become a violent quarrel.On the first day of negotiations, the two parties broke up unhappy.

However, the next day, Wen Shang will agree with you on the time and place of the negotiation. Their expressions are very enthusiastic and sincere, and their attitude is so gentle and polite, as if all the unpleasant things yesterday never happened.Wen Shang’s attitude changed so quickly, which is incredible. When asked why Wen Shang’s attitude changed so drastically, Wen Shang laughed: “You can be angry with anything, but you can’t be angry with money.” In 2004, a well-known hotel in Wenzhou launched an activity to select "Smile Ambassadors" by customers, which aroused great concern from people.

The manager of this hotel was originally just a young owner of a small local restaurant.When his small restaurant became more and more prosperous and made hundreds of thousands of profits, he proudly told his father.His father is a well-known local businessman, but his father didn't take his son's achievements seriously and put forward new requirements: "You are no different from before. In fact, you must grasp more than hundreds of thousands of yuan. More valuable things. In addition to being honest with customers and having special dishes, you must also try to make guests who have been to the restaurant want to come again in the future. You have to come up with such a simple, easy, cost-effective and long-lasting Ways to attract customers. Only in this way can your restaurant have a future.”

"Simple, easy, cost-free and long-term", what is the method that meets these four conditions?This young Wenzhou native has been thinking hard about this for a long time, but he is still puzzled.When he went shopping, went to hotels, went to restaurants, and felt it from the perspective of customers, he finally woke up like a dream—smile, a simple, easy, cost-effective and long-lasting service method. For this reason, he often said to the waiter: "Today, did you smile at the customer?" He asked every employee not to hang the sadness in his heart no matter how hard he worked.In this way, no matter whether the economy is in recession or prosperity, no matter what kind of difficulties the restaurant itself encounters, the smiles on the faces of the waiters in this small restaurant are consistent, always making customers feel warm and happy like sunshine.As a result, this small restaurant was always full of customers, and it quickly developed. Now it has not only become a famous hotel in Wenzhou City, but also has many branches across the country.

Undoubtedly, the manager of the Wenzhou Hotel, who advocates smiling service to customers, is well versed in the principle of "harmony makes money". In his opinion, smiling is the biggest secret of success. He once said: "If my hotel only has first-class If there is no smile from the first-class waiter, it is like a house that never sees the warmth of the sun, and of course customers will not come to the door." In business activities, the "friendly" atmosphere represented by a smile is actually a means of promotion.Why do you say this way?Because people are group animals, whether people can live in harmony with each other has a great impact on the career.Entrepreneurs create goods or services that make money because they are loved by people; politicians carry out political work because they are popular; singers sing and are appreciated by the audience, and they are accepted by the accompaniment of the band and the support of the audience... Nothing can do without people.Wen merchants understand this truth, give full play to the role of "harmony" in all business activities, and handle the relationship between people well, which has become a skill for them to succeed in their careers and get rich.