Chapter 18 Chapter Sixteen How to Speak on the Phone

As one of the carriers of information, the telephone has become an inseparable communication tool for more and more people because of its advantages such as rapid transmission, convenient use, low distortion, and high efficiency.Almost every normal person uses it, but not everyone who can make a phone really knows the tricks of it.A phone call is a conversation through a cable, which is more limited by time and space than usual conversations.This has its particularity.The points summarized below may give useful inspiration to the negligent who usually make phone calls. The language of the phone call should be concise, concise and just right.Never use two words that can be expressed clearly in one word.Such as: "I am." As long as you say your name, the other party will know who you are, and there is no need to add units and other restrictive words.But when you call an unfamiliar company, don't say directly: "I'm Lao Zhang, ask Xiao Li to answer the phone!" Which Lao Zhang are you?Are you looking for a boy or a girl?Since the other party does not know your situation, of course it will confuse the other party.Similarly, it is even more impossible to directly state the specific matters after the call is connected without reporting each other's names. This will definitely make the second monk Fang Zhang confused.Don't think that the other party will know who you are, but you don't know how many calls the other party answers a day, and there is more than one same-sex friend like you.Rather than letting the other party bother to ponder and guess, it is better for you to explain it directly, and it will be the same.On the whole, this should also be regarded as a refinement.

When making a phone call, the language is required to be accurate, but also to prevent another situation, such as: "Where are you?" "Where do you want?" "Who are you?" "I am me." Unidentified, or intentionally mischievous, or concealed, causing displeasure to both parties and affecting further communication.Like the well-known "long-winded" character in the cross talk "Calling the Phone" that everyone is familiar with, he holds the microphone for more than ten minutes, and repeats a trivial matter endlessly, which is even more discarded.

First of all, generally speaking, as soon as you make a phone call, you should state "I am × unit × person", and if necessary, you should also inform you of the current × location so that the other party can find and meet.Secondly, the telephone communication is not a face-to-face meeting, and it cannot be supplemented by gestures. Therefore, it is not appropriate to imply that Yiming said.Unless in extremely rare circumstances, when it is really inappropriate to speak explicitly but has to be said, you can occasionally use a hint, such as: "How about the thing you said last time?" Use a few simple interrogative words: "What?" "Huh?" "Huh?" "Say it again!" etc.Still, allusion has its drawbacks of ambiguity.Since you think you can keep it secret, you must lack transparency, have a large extension and multiple meanings, and can easily lead to blindness in dialogue.So, hints on the phone should be used with caution.

If possible, you must speak Mandarin when you make a phone call. It is easy to speak, sounds labor-saving, and is the standard language of the country.Clear is the basic skill to ensure clear voice.Normally, as long as the line is clear and the interlocutor has no major problems with his or her mouth, it is possible to maintain a clear voice.Whispering and shouting are impossible to achieve clear effect, as long as the tone of conversation is higher than usual, it is enough to be heard clearly.In order to ensure that both parties can hear clearly, the speaker or the receiver must understand what to say or hear clearly in the following common situations.

What you should say or hear clearly are: meeting name and theme, meeting time, location, attendees, pre-meeting preparations, and meeting accompanying items, etc. What you should say or hear clearly is: the reason, purpose, reason and specific requirements of the request or report.Matters such as asking for instructions and reporting involved in the phone call should generally be relatively simple and easy to solve. Otherwise, we can only agree on a time and use face-to-face interviews to solve them. What you should say or hear clearly are: the name of the party, person in charge, and contact person (including gender, age, characteristics, etc. if necessary), the truth of the situation (including the cause, course, result, and relevant time, place, data, etc.) etc.) or the purpose of the related work, specific requirements, implementation ideas, schedule and required financial, material and human resources, etc.).

What you should say or hear clearly are: the name of the item, quantity, price, specification (including model, size, style, color, etc.) and any special requirements, etc. What you should say or hear clearly are: wedding and funeral objects, attendance objects, activity time, location and other relevant etiquette requirements.Generally, after hearing the invitation, the recipient should immediately congratulate if it is a marriage; if it is a funeral, he should immediately express his condolences, and then ask about the relevant matters one by one. What you should say or hear clearly is: the entrusting person, the person in charge, the specific content and relevant requirements of the entrusted matter, etc., and the conditions of remuneration when necessary.

The following is a qualified call: B: Middle school, please tell me. A: Hello!Excuse me, is Principal Wang here? B: Oh, he just went out, would you like me to send a message for you? A: No, I'll call him again.Thanks! B: He will be at school all day tomorrow, you can call again, goodbye! There is comparison to identify.In the above conversation, both parties seemed very educated.In this case, the speaker may regret not being able to find Principal Wang, but he will not leave annoyance in his heart because the other party is rude.During a call, if you speak the first sentence, people can impress you with this sentence. What's more, a "please tell" or "hello" can also remind the other party to do a good job. The role of obedient preparation.

Due to the different occupations brought about by the social division of labor, people with different occupations and positions have formed different speaking habits and ways.Officials tend to be domineering, put on airs, and play bureaucratic.Ordinary people have different speech tones due to different personalities and occupations, whether fast or slow, high or low.Even if the same person makes the same phone call, the tone of voice can be completely different before and after they don't know who the other party is. Can this phenomenon be called "snobbery" in general?As a matter of fact, you can never speak the same way when you answer the phone call from your immediate boss and when you answer the phone call from ordinary colleagues, friends, or acquaintances!This may be another abnormal "human nature"!

For example, it is common to find no one on the phone, but no matter what your status is or how high your official position is, if you need someone to send a message at this time, you should clearly state your name, unit and what you need to convey. The key content (such as time, place, relevant people, things, things, etc.) to ask the other party if they heard clearly, or repeat it appropriately.If necessary, you can also ask the other party to write it down.The temporary receiver can say: "Please speak, I am listening!" or "Please wait a moment, I will take a note." After the call, the caller should not forget to express his gratitude to the sender.

Sometimes, the designated callee does not go out, but due to certain circumstances, it is inconvenient to answer the call immediately, for example: answering the phone during a meeting or talking with a guest, which may affect the meeting or act impolitely to the guest.At this time, the temporary callee can say: "I'm sorry, X has something to do now, who are you? I will ask him to call you in a while." Or "I'm sorry, X is in a meeting, I Can I transfer the call for you?” In doing so, the caller will also be satisfied. If the caller insists on talking, the designated callee can first apologize to the people present, and then agree on a contact time with the caller on the phone before making a call. Formal conversation.

There are also occasions when the wrong number is dialed or skipped on the phone. In this case, some people will speak rudely out of displeasure or annoyance.At this time, what they think in their hearts is: "Anyway, you don't know me." In fact, making a phone call is also a display of personality and quality, and it is even less worthwhile to damage your personality in front of strangers.When making a wrong call, be polite and welcoming, whether you are making or receiving a call. You can say something like this: A: Excuse me, is your place 2513254? B: No, you made a mistake. A: You are not 2513254?Oh, sorry, I made a typo. B: It's okay, you can replay. During this conversation, A repeated the number in order to check again whether he was indeed wrong. Sometimes it is possible that the other party did not hear clearly.However, you must not ask again and again, otherwise you will not trust the other party and will inevitably be rude. Also out of politeness, if the caller doesn’t want to make it clear when the designated addressee is away, you generally shouldn’t ask about the name and unit of the caller, let alone ask about the relationship between the caller and the designated addressee ( Such as "Who are you to him?"), it would violate the privacy of others, it is not very polite.