Chapter 60 Haidilao in the eyes of Koreans

There is no restaurant in China like Haidilao, which has spread its reputation before opening a store abroad. The following is the experience of learning Haidilao written by 3 Korean students who listened to my class.Lee Eun-joo wrote: "My parents and older brother also run restaurants. My family has been running restaurants for more than 60 years, starting from my grandpa and grandma's generation. Because I will also work in my family's restaurant in the future, I am very concerned about the service of the restaurant.When I was in Korea, I heard from my friends about the service reputation of the Haidilao hot pot restaurant.Because the service attitude of Korean restaurants is relatively good, so I wondered how good the service of Haidilao is. Why do people say it is very good?After I came to China, I went to Haidilao to eat hot pot with my classmates.As soon as I walked in, I was very surprised.

I can't believe it, is there such a restaurant in China?Am I reading it wrong?Because I came to China for the first time in 1998 and stayed in China for 5 years, I have never seen such service.In the past, what I was most dissatisfied with in China was the service attitude and service level.However, in Haidilao, I really experienced its well-deserved service.I think Haidilao not only has a unique service attitude, but also the dishes are relatively fresh and taste good. Although the price is a bit more expensive than other hot pot restaurants, but as a consumer, I can still accept the price when I receive such considerate treatment.

“Honestly, if this restaurant was in Korea, it wouldn’t stand out so much. But it’s in China, so Haidilao’s service is very unique. I think China has changed a lot since the Olympic Games in 2008. Great. Especially the service is getting better and better. I hope that the service level in all aspects of China will become better and more perfect as soon as possible.” Li Huiman wrote: "It seems that the first impression of many foreigners after coming to China is that the service quality is too poor. When the food is served, the face is full of displeasure. When looking for change after the checkout, they often put the money on the table Throw it away. The service attitude of the Chinese always makes me feel uncomfortable. However, it is much better than before, but the service level is still relatively low. It is Haidilao that changed my impression of Chinese service. Its waiters are even very subtle Parts are also taken care of, which is really comforting. I think this is the restaurant I have received the best service in China, although there is no difference in service quality compared to Korea. I have been thinking that Haidilao's service is so good. What? Finally, I found the answer in the class of Mr. Huang Tieying. Mr. Huang made me understand that only the happiness of the waiters can make the guests happy! Treating employees fairly and justly, providing good accommodation conditions, giving employees fair promotion opportunities, etc. Improve the happiness index of employees. Chairman Zhang Yong can treat his employees sincerely. This should be the experience he has gained from his previous experience in selling Mala Tang. I think this kind of human resource management should also be learned in South Korea. "

Jin Xiuzhen wrote: "Haidilao is a case that particularly interests me. I also visited Haidilao on purpose to feel its genuine enthusiasm and honest service. I also observed and understood that the service speed and Customer satisfaction. For example, the waiter gave me dim sum worth 8 yuan in his own name. The reason is very simple, because I taught him a few words of Korean. My general feeling in Haidilao is that I eat comfortably and feel very happy joy. "But I also have some doubts. Now the whole world basically does not agree with the family business model, and advocates the modern management model. But I heard that many of the employees of Haidilao are old folks. In this circle culture, people's sense of fairness must be maintained. Live, I think it is very difficult. Also, the service of Haidilao is very good in China now, but I heard that they are planning to expand their business overseas and enter South Korea. However, in places with high service quality abroad, Can Haidilao still have an advantage?"

I included the views of these three Korean students on Haidilao in this book. The purpose is also to remind Zhang Yong and Haidilao, because I heard that Haidilao also has plans to enter overseas.