Chapter 42 "I hate being called a waiter the most!"

I believe that the three waiters who were forced to exercise authorization by the guests above must be "post-80s", because when they described the story, they used the modern words "N times, depressed" appropriately and frequently used challenges. Sexual rhetorical questions, such as, "Where did I go wrong?" This shows that "post-80s" people, even if they come from the countryside, care more about their dignity than their fathers and brothers. In order to study Haidilao, I sent a "post-80s" teaching assistant to sneak into Haidilao as a waiter.Two weeks later, she lost a lot of weight, and the first thing she said when she saw me was: "Ms. Huang, I hate being called a waiter the most now!"

I asked puzzledly: "If you don't call me a waiter, what's your name?" She said: "Little sister, brother, young man... you can call him whatever you want, just don't call him a waiter!" Of the 3 stories where employees were forced to discount, I reckon the guests turned them off in the first place.For example, when the three waiters told the story, they invariably described the plot of the guests calling them waiters in a very prominent and detailed way.Although they called the guests "sister" and "brother" one by one, these guests still called each other "waiter" one by one.So, I believe they must not like these guests.Although professional requirements require them to welcome guests with a smile, people can't hide their emotions.The guests are bound to pick up on their subtle negative reactions, and the conflict escalates more and more.

In fact, not only in China, but waiters all over the world don't like to be called waiters!Why?Psychology reveals that the more people care about something, the more sensitive they are; the more inferior a person is, the stronger their self-esteem.Waiters are undoubtedly a relatively low-level profession, so naturally they don't want to be constantly reminded. A young man from Haidilao told me that he ate hot pot in Haidilao restaurant during a vacation.After eating happily, I became overwhelmed, and called the waiter directly like other customers, but was met with a group of waiters who rolled their eyes.

What do you call the waiter?Calling comrades seems old-fashioned and inappropriate; calling young ladies is easy to misunderstand; calling brothers is not only inaccurate, but also inconvenient, because the age of the waiter needs to be estimated. In the UK, customers often say: "Excuse me, I would like a cup of coffee." Hong Kong people generally say: "Thank you, please give me a pot of tea." Britain's 100-year colonial rule of Hong Kong has left the Chinese nation not only with humiliation, but also with some civilization, although these civilizations may be hypocritical (Hong Kong people will not look up to the waiters).But civilization is civilization after all, even if it is hypocritical, after all, it makes the waiter with low self-esteem less disgusted.

Zhang Yong's wife is now a very rich wife who has a driver when she goes out, a nanny for her children, and a chef for cooking.It can't be seen at all that she also worked hard in a hot pot restaurant when Haidilao started her business. She said: "Mr. Huang, if there is a next life, I will never do catering again. Not to mention the hardships, I have to be angry. In our small place, many units pay for their meals. Once, a man who looked like a cadre drank some Erjiu, you have to pay the bill when you check out. I asked him which unit he is from. "He said: What do you think I am doing?

"I said: Brother, I don't see what you do. "He said: I sell cabbage! Then he will leave as soon as he pats the table. "I didn't let him go. As a result, he stood there and scolded me. Zhang Yong came over, and I told him that this person did not mention his unit but also scolded others. As a result, Zhang Yong not only refused to help me, but also let him go. I was so sick at the time." Speaking of this, Zhang Yong's wife choked up.It can be seen that she is a typical Sichuan girl who dares to love and hate. Zhang Yong's wife said again: "Another time, a person paid more than 200 yuan in bills, and he hadn't paid it back for more than half a year. I went to his work several times but couldn't find him. One Sunday, I met that person in the park. I went over to him and said, Brother, can you settle the bill for us? As a result, he became angry and pointed at my nose and said, it’s only 200 yuan, it’s still worth asking me for the bill on a big Sunday, you are too ignorant? I couldn't help arguing with him, but Zhang Yong talked me up again and apologized to him! When I think of these things, I feel wronged even now!" Her tears flowed out again.

I told Zhang Yong: "In the early days of starting a business, your wife suffered a lot with you." Zhang Yong said dismissively: "What kind of suffering is that?! People like us who have never gone to college, have no major, and no background, and don't want to serve others, what else can they do? She is my wife's life. In the store After doing it for a while, I let her go home. She treats others with that attitude, which customer can turn back? Not only will she not come again, but her friends will also not come. In fact, we have been working in Jianyang for so many years, There are a total of less than 20,000 yuan in bad debts, and for the 20,000 yuan, you treat the customers as runners, isn't that just throwing away the watermelon and picking up the sesame seeds?"

The employees of Haidilao showed more humility, tolerance and hospitality than ordinary people in front of the guests. I got the answer from the story of Mrs. Zhang Yong. It turns out that this is not only Zhang Yong's request, but also the value proposition he believes in himself. China is not France, and the catering staff can sit on an equal footing with the guests.In China, to be a waiter is to endure being called a waiter! I asked Zhang Yong's wife: "If you know that in the next life, you can still have the happy life you have today, but you have to be a waiter to achieve it, is it right for you?"

She thought about it, smiled and said, "I still do it."