Chapter 22 Go to work with Mahjong spirit!

In fact, in Haidilao, it is not only Yang Xiaoli, Yuan Huaqiang, and Lin Yi who become gods.Many store managers in Haidilao are girls and boys in their 20s, and even "post-90s".Each of them directs one or two hundred people, operates more than ten hours a day, receives hundreds of customers, and creates tens of millions of turnover every year! Some people say that the "post-80s" and "post-90s" are the beat generation, but the "post-80s" and "post-90s" of Haidilao have become the pillars of society early on.This phenomenon really shames the only child and the parents of the only child in the city.

The manager of Haidilao is different from the manager of ordinary fast food restaurants.They not only have to implement the processes and systems of Haidilao headquarters, but also have the mission of defeating their opponents.The most effective strategy to defeat the opponent often comes from the creation of the front line. Fang Huaqiang, manager of the Haidilao store on Jianguo Road, Xi'an, said: "In September 2004, a famous hot pot restaurant opened a branch less than 300 meters away from us. Our business immediately dropped a lot. Obviously, it robbed us. guests. "Being a store manager in Haidilao is really tiring. The business is busy and tiring, and the business is slow. During that time, we were thinking every day how to drive this hot pot restaurant out of Jianguo Road. We firmly believed that we would be able to defeat them. Chen Junfan and I went to that restaurant to eat almost every day, studied the advantages and disadvantages of their dishes and services, and formulated targeted countermeasures after we came back. As a result, in May 2005, they finally couldn't survive and withdrew.

"This kind of joy of victory makes me very happy every time I recall it, and it also makes me very confident. We finally lived up to Brother Zhang Yong. When Haidilao entered Xi'an, it opened opposite the hot pot restaurant in Xi'an at that time. Under his leadership, Haidilao defeated the opponent and let us gain a foothold in Xi'an. We can also defeat the opponent today!" The management of restaurants may seem simple, but it is not.The service of a restaurant is a systematic project, from procurement, back kitchen, front hall, door reception, cleaning, and cashier to one link; good service must be seamlessly connected to all links, and under the premise of division of labor, there is no division of labor Home.

For example, a cleaning staff has just cleaned up the sanitation and is going to clean up other areas. At this time, there happens to be a customer who wants to add beer, but there is no waiter nearby.At this time, should the cleaning staff put down their work first and serve wine to the guests?Or ask the waiter who is busy elsewhere to get it?For another example, the job of the back kitchen is to cook and deliver the dishes, but at this time the table is full of leftovers from the guests, and when the waiters in the front hall are too busy to clean up, should the back kitchen help? These two examples represent the core issue in the division of labor in enterprises - how to cooperate after the division of labor?Borderline issues, who is responsible?Business schools classify this kind of problem as organizational behavior, and there are special teachers to teach this kind of course.However, I have never met any teacher of organizational behavior who can explain this issue as clearly as the 20-something Haidilao employee below.

He is Xia Pengfei from Shanghai Fifth Store of Haidilao. He said: "We in Sichuan like to play mahjong. I think that as long as we put half of the spirit into playing mahjong, the cooperation of our various departments will be seamless. I used to like to play mahjong, but now I don't have time to play, but I often think about the common ground between mahjong and our work. "If you think about it carefully, playing mahjong actually contains the essence of all business success. Any job is not a single person, but a teamwork. For example, you are sitting across from me, and when you shuffle the cards, the cards fall on me. Underfoot, who picks it up? Of course I pick it up! Because if you pick it up early, you start the game early;

"But at work, if you made a mistake, why should I help you? If you drop it, you must pick it up. What does it have to do with me? But Haidilao is our home. If one person makes a mistake, in fact It has something to do with everyone, so why can't we work with the spirit of playing mahjong? "People who play mahjong are never late. They promised to be late at 8:00, but as soon as 7:00, three of them arrived first. The remaining one was on the way, and the three of them called to remind them, hurry up, three people are missing one! That People dare to say: What's the rush, isn't it 8 o'clock? As a result, I usually don't want to take a taxi, so I immediately take a taxi and come. I look at the watch and it's only 7:30. The first sentence must be: "Sorry, I'm late."

'"Why did you say you were late? Because everyone else arrived earlier than him. "In addition, it was agreed to close the game at 12 o'clock. Before 12 o'clock, someone must raise their hand and ask for 'overtime'." If you win and others lose, it’s embarrassing if you don’t play mahjong. So it’s common to play mahjong all night. Moreover, few people complain that they’ve added a night shift the next day. "In addition, I found that people who play mahjong never complain about the working environment. But now we are so picky about the living and working environment, such as the air conditioner in the dormitory is too noisy, there is too much oil when washing dishes, and it is tiring to go to work. Have you ever heard of it? Have you seen a mahjong player say that the ceiling of the house is too low, the air conditioner is not cold enough, and the table is too dirty?

"Mahjong players are beaten with their hands covered in winter, and shirtless in summer; there is no table, the cardboard box is turned upside down, and the board is a mahjong table, and the newspaper on the washbasin is a stool. Mahjong is still in full swing. A brother said that Please go to the restaurant, and the four of them hurriedly said another day. But can we do it at work? We can't do it, but we can do it by playing mahjong. "There is another thing that I think is miraculous. You can find out what cards are playing mahjong with your hands. What a small difference between 90,000 and 70,000, six and nine, but you can actually feel it! Why? Because playing mahjong If you put your heart into it, you can learn something with your heart. It’s a big deal to be slow, but you can learn it sooner or later. I really admire people who play mahjong, it’s really feeling with your heart.

"Think about it, what if we felt work with half our hearts? "Finally, what I admire the most is that people who play mahjong never complain about others, but only look for reasons from themselves. Have you ever seen a person who lost money playing mahjong say: 'Oh, the turtle son is melon, follow me Playing mahjong is a steal of money.' "Those who lost money would just say: 'I'm easier to recite. 'Go to the bathroom and wash your hands desperately, and when you come back, touch someone who is good, then light a cigarette with someone else's lighter, and take a deep puff, but you will never complain about others. "

What a Xia Pengfei!I read Xia Pengfei's article in Haidilao's internal magazine several times, and couldn't help laughing every time.I will use this joke in the MBA class of Peking University.Here, thanks in advance! I guess after this book is published, someone will definitely quote this joke for management training.If you quote, please indicate that this is the original work of Xia Pengfei, an employee of Haidilao. Psychology tells us that the behavior of older people is mostly out of habit; the behavior of young people is mostly out of imitation and thinking.Because of this, many revolutionaries are young.Employees who think this way will of course behave differently.

No wonder the employees of Haidilao have become the most sought-after goods poached by their peers!