Chapter 19 The staff is a one-by-one attraction!

In Haidilao, there are two well-known quotes from Zhang Yong.One sentence is "customers are caught one by one", and the other sentence is "employees are attracted one by one". Feng Boying, general manager of Haidilao's Zhengzhou area, is a typical example of "employees are attracted one by one".When she first joined Haidilao, she was also a girl from the countryside. She said: "Because my father passed away early, my family was very poor. When I came to Haidilao, I was a yellow-haired girl in the countryside who knew nothing. I didn't even know what yellow throat and hairy belly were. I came out. I was very stupid at first, but I was more down-to-earth and serious than others.

I never dreamed at the time that I could still be the manager of Haidilao now, with better benefits than state-owned units. "In retrospect, why am I able to work so hard here? Because I think the boss is kind and fair. Although he has strict requirements on the job, he has the opportunity to improve if he does well; so, the more I work, the harder I learn. faster and faster. "The boss didn't regard us as part-time workers. We all came from the countryside and had little experience. When I first came, Brother Zhang and Brother Shi (another shareholder of Haidilao) often took us to play in the park, take pictures, and go boating. ; During the Chinese New Year, I took everyone to the karaoke hall to sing, and drank and punched with us at the New Year's Eve dinner, so I couldn't feel that I was a wage earner.

"When there is something delicious on the street, Zhang Yong's wife (who was also working in Haidilao at the time) and Li Haiyan (Ge Shi's wife, who was also working in Haidilao at the time) bought it for everyone to share. I am most impressed It was the Dongdong Bao and Youguozi downstairs in Haidilao at that time. "And when I was sick, I lived in our county hospital. At that time, there was a flood, and all the roads were washed away. I never thought that Brother Zhang Yong came to see me in person, left me money, and told me to take good care of my illness. Buy more nutritious things to eat. Another time, when my mother celebrated her birthday, Sister Li personally went to our house to give red envelopes.

"After I became the person in charge, whenever the work was stressful, I wanted to retreat, but the company never blamed me, but helped me solve the problem ideologically, and helped me find a solution together. So, I was like this step by step. I was attracted to persevere and go to today.” Huang Jinxian from Shanghai Wudian is a college graduate. When he talked about the process of integrating into Haidilao, he said: "I was in a suit and leather shoes, and I was wandering at the job fair at Hongkou Stadium with a resume. I accidentally passed by Haidilao's booth. , just as I turned around, Haidilao’s recruitment staff warmly greeted me. To save face, I sat down and consulted with them, filled out a form and left, not even willing to keep my resume. But The situation is stronger than people, and there are too few good job opportunities. As a stopgap measure, I came to Haidilao. During the probationary period, other units also called for retesting several times. I wanted to leave several times, but I was rejected by Haidilao. Impressed by some unusual little things, I finally chose to stay.

"On the evening of the 25th of last month, the store manager, Ms. Huang, went to a meeting. The lobby manager and the foreman were both on vacation, and the manpower seemed tight. I had a fever of 38.6 degrees at the time, and I was working very hard. It happened that it was my turn to work overtime that night, and the acting foreman took me I told the agency lobby manager Zhong Ge about the situation. Zhong Ge immediately arranged for someone else to work overtime for me. He even came to see me a few times when I was looking for a platform. I was seriously exhausted. After the peak period for customers, I started to shake when I walked. The agent The foreman immediately asked me to leave work early. Although I was cold from the fever, my heart was warm.

"I went back to the dormitory and fell asleep. I don't know when I was woken up. I saw that it was Li Shouye, a member of the trade union. He brought fruits, crispy sausages, and nutritious porridge made from pig's trotters. I cried with the hot porridge in my hand. up. "After get off work at night, all my roommates came to greet me. Li Wen saw that my quilt was soaked with sweat, so he immediately changed the bed and dried the quilt for me. Wang Chaoyu woke up in the middle of the night and saw that my temperature had risen to 39 degrees. I picked it up and went to the hospital. When the store manager, Ms. Huang, found out, she called to say hello and gave me a 3-day leave.

"It's been a long time since I hit the keyboard, and today I finally mustered up the courage to write down my feelings in Haidilao, hoping to share it with every Haishi employee. Thanks to Haidilao, thanks to my colleagues, I choose to take root in Haidilao, it is you who make me feel the warmth of home. " Xu Chenchen from Beijing No. 4 Store is also a college student. She said: "When I walked into the Haidilao dormitory with my luggage, I was lost all of a sudden. I couldn't find the confidence I had when I was a student. I went to college, but I When I picked up the plate, my mind was blank, I didn’t know anything, I couldn’t even tell the difference between soy sauce and vinegar, and tears rolled in my eyes. I was afraid that people would laugh at me, so I tried not to cry.

"My master is a gay man, he patiently explained the service procedures to me repeatedly, and told me not to be nervous and to treat the guests as friends. But I'm still nervous.The first day was spent in a hurry.I smashed the ashtray, overturned the coriander plate, and told the guests that Ye Erba was steamed eggs; I burned my hand in the end, but tears still flowed out. "The next day I told the master, am I stupid, always causing trouble for you. Before I finished speaking, he interrupted me and said: People never get to the point slowly. I encourage You make mistakes because you are afraid that you will not make mistakes. If you make a mistake this time, you will not make it next time. If you don’t understand anything, you can ask every colleague at any time, and they will help you.

"While encouraging me, he explained to me dish by dish, familiarized me with the environment, and taught me to set up the table. But I still made some small mistakes from time to time the next day. My master is like an umbrella, helping me Shelter the rain and wind, help me put out the fire, I am like a little white rabbit with red eyes from crying under the umbrella. "One day, my master didn't go to work. I searched every corner of the store but couldn't find him. Later, my colleagues told me that the master was sick and went home. I can't believe it, how is it possible?But it is true after all.On the one hand, I was worried about Master's health, and on the other hand, I was worried about what I would do without him.

"In a hurry, I remembered the master's eyes and his words: Come on, Chen Chen! I ran to a corner, took out the service program, read it silently a few times carefully, and carefully recalled the practice of the past few days, and felt more at ease. At this time A table of guests came, and I began to serve them step by step and try to communicate with them. "Knowing that one of their aunts had a birthday, I quietly arranged the birthday program for the customers, and gave them a birthday fruit plate and a bowl of longevity noodles. When I learned that her children were all abroad, I said:' Auntie, today is your birthday, I regard you as a mother, and you also treat me as a daughter, let me celebrate your birthday!' At this time, a birthday song was played in the hall, and my aunt and I cut the cake together, and my aunt was moved I have to cry. When she left, she left me the phone and asked me to go to her house to play.

"I have been in school for so many years, and I have never celebrated my mother's birthday. I am also very happy to see this mother's happy appearance. I put the business card my aunt gave me in the diary, and drew a mother next to it smiley face. "A few days later, the manager of the store issued me a badge as a regular employee. I became a regular employee of Haidilao, but I know there is still a lot to learn. Master, please rest assured, I will always remember, Come on, Chen Chen!" There is a saying in organizational behavior: The relationship between people and organizations is actually the relationship with people.People leave an organization because they want to leave certain people, and people join an organization because of certain people.