Chapter 88 TECHNIQUE 78. Turn a blind eye and a deaf ear
On one occasion, the reactions of several great people to an accident made me witness the difference between the king of the jungle and the kitten.A few years ago, I worked on a project for a client.One day, I was lucky enough to have lunch with four of the group's leaders.They wanted me to understand the communication challenges the company was facing.
During the lunch rush, we ate at a very busy restaurant downtown.Every table in the restaurant is filled with a motley assortment of business people: middle and senior executives in suits or suits with ties or turtleneck shirts, clerks and secretaries in blue shirts or skirts.The people in the restaurant were talking loudly and full of hilarious atmosphere.
By the time the main course was served, we were having an in-depth discussion about the challenges facing the company.Just as the general manager of finance, Mr. Wilson, was talking about the financial plan, he suddenly heard a "bang!"A waiter accidentally dropped a tray full of food on the floor less than 6 feet from us.Glasses were broken, silverware was scattered on the marble floor, and a freshly baked potato rolled onto Mr. Wilson's shoe.
Everyone in the restaurant turned to look at the embarrassed waiter, whispering, "Ah! How clumsy!" "Ah, be careful! I don't think he will patronize this restaurant again."
But Mr. Wilson was unmoved, and went on with his conversation calmly, without missing a word.None of the people at the table turned their heads or blinked, as if nothing had happened.We continued talking, and the surrounding voices gradually died down (a few minutes later, the baked potato flew out from under the table, and I guess Mr. Wilson probably played football in his youth).
When drinking coffee after the meal, Ms. Daosheng, their marketing director, began to explain the company's plan to expand.She made a gesture to signal the company's "expansion," and accidentally knocked over her coffee mug.I almost blurted out an "oops," but I managed to hold it back.Before I had time to get a paper towel to help her wipe, Ms. Dawson had already wiped it with a napkin.From beginning to end, she never stopped explaining.The people at the same table didn't seem to notice the coffee was spilled at all.
That's when I realized that the big guys turn a blind eye to small mistakes like this and don't hear them. They never say, "Oh, what a carelessness!" They completely ignore the embarrassment of their colleagues.It should be said that they did not pay attention to these small mistakes that overturned the glass and knocked over the plate.Thus, this trick was born.
The really big ones leave friends, colleagues, and loved ones alone to recover from small gaffes or natural physiological responses.They pay absolutely no attention to the little mistakes made by their companions.They ignore the violent reactions of those around them, and ignore the mistakes of their companions.A big shot will never be stunned by a companion's gaffe.
Great communicators know how to use the following technique to bring the focus back to the disappointed presenter.
The really big ones leave friends, colleagues, and loved ones alone to recover from small gaffes or natural physiological responses.They pay absolutely no attention to the little mistakes made by their companions.They ignore the violent reactions of those around them, and ignore the mistakes of their companions.A big shot will never be stunned by a companion's gaffe.
Great communicators know how to use the following technique to bring the focus back to the disappointed presenter.