Chapter 70 Technique 62 Wow, it's you!
Ring... ring... Whether you hear your phone ring in a boardroom, bedroom, or bathroom, communication experts advise you to smile before answering the phone.Some experts even recommend placing a mirror next to the phone so you can monitor the smile on your face.
Natural winners don't have to smile before answering the phone; they hear who it is and put the smile in their voice.This is the practice of a formal telephone conversation.Answer the phone by sounding professional and not showing emotion.Say your name first, then the name of the company, and wait until the other party also says their name before you show a big smile.
I have a friend, Steve, who lives in the capital, Washington. He is the head of a chamber of commerce, and he specializes in lobbying Capitol Hill.Every time I called Steve, it was impossible to tell which of his assistants answered, because he had dozens of assistants.However, no matter which assistant answered the phone, it was always very kind to me.
They'll start by saying, "Hi, Cable Communications Association," and then they'll say their name, "Who can I put you through?" There's no insincere friendliness in their voice, and there's no formulaic laugh in their voice. meaning.And I'm pretty sure they're not looking at themselves on the phone, checking their smiles.
"Is Mr. Effie here? I'm Lil Landy." At this moment they suddenly became super friendly, "Oh, it's Miss Landy, no problem, I'll pick it up for you right away."
Wow this really makes me feel special.When Steve answered the phone, I imagined him sitting at a mahogany table, presiding over a staff meeting, and I heard him say, "If the president or someone important in the White House calls, put it in for me. Oh, and one more important lady, if Lil Landy calls, answer right away."
When I was in Washington last year, I had lunch with Steve.Let him know in passing that I always enjoy calling him into the office and thank his staff for being so nice to me on the phone.I also thank him for making my name known to his staff and letting everyone know that I call occasionally.Shi Tee looked at me across the table, blinked and said, "Li'er, don't you understand the truth when you teach others phone etiquette and skills?"
"what?"
"Don't blame me if I puncture your sweet dreams. In fact, no matter who calls, they get the same treatment."
"Oh. Starting tomorrow, I'm going to put that attitude in my voice too."
Don't answer the phone with an attitude that gives the impression: "I'm happy anytime, anywhere."Be friendly, speak concisely, and appear professional. After the other party reveals his identity, he will show a warm and bright smile, making his voice full of laughter.Let the other person feel that your smile is only for him.
I did that all day the next day, and then the whole week, and I'm doing it now.You can also try it.After the other party has revealed his identity and purpose of coming, give him a big smile and a friendly attitude, and you will have more unexpected gains.You can use the "Wow, it's you!" technique on almost every phone call.
Don't answer the phone with an attitude that gives the impression: "I'm happy anytime, anywhere."Be friendly, speak concisely, and appear professional. After the other party reveals his identity, he will show a warm and bright smile, making his voice full of laughter.Let the other person feel that your smile is only for him.
I did that all day the next day, and then the whole week, and I'm doing it now.You can also try it.After the other party has revealed his identity and purpose of coming, give him a big smile and a friendly attitude, and you will have more unexpected gains.You can use the "Wow, it's you!" technique on almost every phone call.