Chapter 20 Section 4 How the FBI transmits information from ears to brains

FBI expert Cassie believes that people who are good at communicating are often those who don't talk much.It is certainly a good thing to have a sharp tongue and be able to "debate the crowd", but don't use this skill too much, pointing fingers and chattering everywhere all the time.When you talk with others, if you want to take the initiative, you must control your mouth, prick up your ears, and let the other party talk more, which is a wise strategy. When Cassie is training the police officers, he often shows the police officers the slides of Joe Girard, the king of American car salesmen, and uses Joe Girard's slides to tell the police officers about Joe Girard. A case of failed sales.

Once, a certain celebrity came to buy a car from Joe Girard, and Joe Girard recommended the best model to him.The man was very satisfied with the car, and took out 10,000 US dollars in cash, and the deal was about to be completed, but the other party suddenly changed his mind and left. Joe Girard spent the whole afternoon agonizing over the matter, puzzled.At 11 o'clock in the evening, he couldn't help calling that person: "Hello! I'm Joe Gillard. I introduced a new car to you this afternoon. You were about to buy it, but suddenly left..." "Hey, do you know what time it is?"

"I'm very sorry, I know it's already 11 o'clock in the evening, but I have been reviewing all afternoon, and I really can't figure out where I went wrong, so I specially called you to ask for advice." "Really?" "From the bottom of my heart." "Very good! Are you listening to me attentively?" "Very attentive." "But you didn't listen to me at all this afternoon. Just before signing, I mentioned that my son is about to enter the university to study medicine. I also mentioned his academic performance, athletic ability, and his future ambitions. I take him as an example. Rong, but you didn't respond."

Joe Girard did not recall the other party saying these things, because he hadn't noticed them at the time.Joe thought the deal was done, and instead of listening to what he had to say, he was listening to another salesman in the office tell a joke. Cassie explained to the officers that the reason for Joe Girard's failure was that in addition to buying a car, the man needed praise for a good son.Cassie gave this example, hoping to explain to the police that the reason for the failure of interpersonal relationships is not because of what was said wrong or what should be said, but because of listening too little or not paying attention.The police officers privately passed on one of Cassie's wise words: "Listen to others' conversations with sympathy and understanding. I think this is the most effective way to maintain interpersonal relationships and maintain friendship."

FBI officers often ask Instructor Cassie, where is the secret to a successful conversation?"There are no secrets at all," Casey said. In a sprawling neighborhood characterized by two-story colonial buildings, FBI agent Bashar arrived at a farm-style house and rang the doorbell.A few minutes later, police officer Rebecca came out and welcomed Bashar inside.As the two walked deeper and deeper into the house, Bashar couldn't help but feel that this was the largest house in the entire community, even though it looked unremarkable from the outside. "It seems that the surface of things can really deceive people!" Bashar thought to himself.But despite this, he still firmly believes that in this theft, any lies of the suspect will be found out. "The theft happened yesterday when the Robin couple went to Sherwood to participate in the archery competition." Officer Rebecca explained while leading Bashar through the living room.Bashar noticed several fine original paintings in the room.He also noticed the beautiful Persian rugs and grand piano in the interior, which nicely decorated the empty room.Rows of tall windows along the walls cast light from the outside onto the hardwood floors and piano inside, creating spectacular views.

"What's missing in the house?" Bashar asked. "Only money and jewels were missing," Officer Rebecca said.Noting Bashar's curiosity about the precious objects in the living room, he added: "Lots of money and jewels." The two came to the dining room, where Officer Rum was talking to the Robin couple and their maid Marianne.Bashar sat down and turned to Mr. Robin: "Please talk about the situation of the three suspects." Mr. Robin was obviously a little nervous about Bashar's sudden question. "I... three people have entered the room," said Mr. Robin. "There are three suspects, but I doubt..."

"Tell me one by one," Bashar said. "Tell me why they got into your house?" "Well, our maid, Marianne, is the only one who has a key to my house. She didn't do any work yesterday, but came twice to open the door for others, a neighbor kid named John, who we asked to help us water the flowers, Walk the turtle." "The other," said Inspector Rum, "is Alex Bell, who works for the telephone company." "We're applying for a phone," went on Mrs. Robin. "Alex is the nephew of a friend of ours who's going to college and working for the phone company. We've got Marianne to open the door for him too."

"Obviously, Marianne opened the door for John at 8:00 in the morning. After John finished watering the flowers and walking the tortoise, they left together at about 9:15." Officer Rum added looking at the notepad in his hand. "Were the two of them together all this time?" Bashar asked. "No. The house is too big, and Marianne says she has things to attend to. The money and jewelry are in an unlocked drawer in the master bedroom wardrobe." "That means both Marianne and John may have been in, isn't it?" Officer Rebecca asked. "Yes." Sergeant Rum replied.

"Why don't you have your maid do these chores?" asked the Doctor to Mrs. Robin. "She's terrified of that turtle," said Mrs. Robin, "and she can't reach the plants that need watering. She likes to let the repairman do it. I think she likes the repairman with the tool bag, some Women are the ones who like to wear uniforms." "And what about Mr. Bell?" Bashar asked. "He's the one who said he saw the burglar," said Mr. Robin. "I don't know why the officer is suspicious of John and Marianne. The mechanic says he's seen the burglar before, and he must have slipped in through the open gate."

"Mr Bell said he saw a tall masked man with a gun in his hand who terrified him and who later locked him in a wardrobe in the master bedroom. He said he took the money , locked him in the cabinet and left quickly." Officer Rum said. "Where was Marianne when this happened?" Bashar asked. "She opened the door and waited for the repairman to come, then left for about three hours, and when she came back, she heard a pounding sound in the house and found the repairman locked in the wardrobe. He had been locked in for two and a half years. Hours." Officer Rum added.

"So there are four suspects," Bashar said. "However, only one of them sounds the most suspicious." Mr. Robin, Officer Rebecca and Officer Rum all asked in unison: "Who is the most suspicious person?" Bashar said: "According to the various phenomena you described, I can see that the most suspicious person is Bell, a telephone repairman. Because he is the only one who has various tools hanging on his belt, so it is possible to be in two and a half hours. Removed the hinges from the door lock from the wardrobe and escaped. Also, the pretense of claiming to be locked in the wardrobe by thieves gave the police the illusion that he was innocent." The most important reason why Bashar knew that the suspect was Bell, a telephone repairman, was that he listened carefully to the victim and the police’s account of the case with his ears, and used his brain to analyze what he heard. In the actual process of handling the case, I have well practiced the theory of mastering the initiative in listening that I learned during the training. When the other party says something that you are not interested in, or some words of the other party offend you, you should not be unable to listen to it because of this, or interrupt the other party to refute immediately.Listen patiently, and then analyze the meaning of the other party's words, see through their real intentions, come up with countermeasures calmly, and finally choose another time to clarify your point of view in an appropriate way.