Chapter 15 Section 5 How the FBI uses hints to attack the heart

Whether it is work or daily communication, FBI agents pay great attention to the cultivation of language skills.They believe that a successful expression should have a clear purpose, be concise and clear, but when appropriate, use insinuations to guide can often achieve better results. On June 3, 1979, five gangsters with 6-gun revolvers stole 2 million dollars from Wells Fargo Bank and then fled west of the city. After hearing the news, Layton, the bank's security chief, stepped on a motorcycle and chased after the target. Layton forgot to bring a pistol when he left. Kelly from the security department immediately called several security guards and drove to help.A burst of gunfire led them to the deserted and deserted factory area. When they arrived, they saw five gangsters lying dead on the ground, and Layton's left arm was also injured.Kelly hurriedly picked up the robbed cash box from the ground, supported Layton, and returned victorious.That night, Wells Fargo Bank held a celebration party for Layton. Some local officials and FBI Special Agent 1 Director Max were also invited. At the banquet, the chairman of the bank toasted Layton and asked him to introduce Yongdou gangsters after.With a smile on his face, Layton walked to the front of the stage: "When I caught up, they were about to share the spoils. A lookout gangster spotted me. He shot me twice and hit my left arm. I rushed up and snatched it. pistol, and killed him with one shot. The other four gangsters rushed towards me. I hid behind the rock and shot four times, knocking them down to the ground. At this time, the rescuers arrived..."

Before the words were finished, Director Max walked up to Layton with a serious expression and said: "It's time for your play to end, you and those gangsters are actually in the same group!" The guests were shocked when they heard this.Layton himself blushed and lowered his head, and stopped talking. After examination, Layton was indeed the accomplice of the gangster.He chased him alone, but in fact he was going to share the stolen goods. Later, when the security guards came to help him, he beat his accomplice to death and injured himself on purpose because he was afraid of showing his feet.

After the truth of the case came to light, the reporters interviewed Director Max one after another, asking him how he saw through Layton's scam at the scene.Director Max said: "Based on my experience at the time, I always felt that some of what he said was wrong, but I didn't know what was wrong, so I used the method of insinuating and testing my judgment. The psychological quality is too poor, and he immediately behaved abnormally, and I concluded that he was an accomplice of the gangster at the scene." In the eyes of FBI experts, side-splitting is a strategy, a means of attacking the heart.It means beyond words, the most important thing is to be subtle, and the avoidance is to be explicit.When it is impossible to express normally, it can play a very good buffering role. It can make the originally difficult communication smooth, and let the listener immediately understand the true meaning in a relatively comfortable atmosphere.

FBI experts emphasized that hinting is a specific means of insinuating. However, the use of this technique must be concealed. Only by making the other party accept our suggestion without being aware of it can the expected effect be achieved.From a psychological point of view, if you use insinuations to make euphemistic hints, whether it is persuading the other party or expressing your own point of view, it can be more suitable for the other party's psychological self-esteem, making it easier for the other party to accept your statement, thereby avoiding embarrassing situations. . FBI expert Langen once recorded such a case in the training lesson plan:

Finding a job during the Great Depression was difficult.Jo was one lucky girl who got a job in a fine jewelry store right out of college. On the second day she went to work, a decadent-looking young man came to the jewelry store.The young man wandered around in the jewelry store, looking at the gems and jewelry on the counter from time to time.When he walked to Joe's counter, Joe's phone rang. When Joe rushed to answer the phone, he accidentally knocked over a jewelry box, and the five diamond rings inside fell to the ground.She hurriedly picked up four of them, but couldn't find the fifth one.At this moment she saw the young man walking towards the door in a panic.Suddenly, she realized where the missing ring was.

When the young man came to the door, Joe rushed to him, and said, "Excuse me, sir!" The young man turned around and asked, "What's the matter?" Joe just looked at him quietly and said nothing.The young man added another question: "What's the matter?" Then the girl said sadly: "I'm sorry, sir, this is my first job. Now that the economy is in recession, it's hard to find a job. You know that, right?" Hearing this, the young man glanced at Joe nervously, and a smile appeared on his convulsed face, and he replied, "Yes, that's true." Joe went on to say, "If you were me, you would be very happy too." Appreciate this job."

At last the young man drew back, held out his hand to Joe, and said, "May I bless you?" Joe immediately stretched out his hand and clasped both hands together.Still very softly, Jo said, "Good luck to you too!" The young man turned and left.Joe went to the counter and replaced the fifth ring he was holding in his hand. Obviously, if ordinary people encounter this kind of situation, they will not call the security guard or call the police.But Joe neither alarmed nor raised his voice, and instead of making a public disgrace to the young man, he insinuated so skillfully with insinuations, that at last the young man rectified his error with dignity.

Sometimes, if we are too straightforward in the process of communication, not only can we not solve the problem, but it will make the problem more complicated, and even produce unpredictable consequences.If you know how to insinuate appropriately, use hints, adopt obscure and implicit language and behavior, and subtly send a certain message to the other party, thereby affecting the other party's psychology, so as to achieve the effect we want. Insinuating is to test or hint at the other party. It is a kind of conversation art that is both gentle and tactful and can clearly express ideas.On the one hand, it can avoid talking about some topics that you don’t want to express directly, and on the other hand, you can leave yourself a large room for maneuver.