Chapter 2 sequence

The Harvard Negotiation Project team became famous for the publication of the book "Getting to Yes".Since its publication in 1981, this book on negotiation and solving negotiation problems has been very popular with readers and sold well all over the world. However, whether in a negotiation or in everyday life, whether we are reasonable or not, we often choose not to communicate with the other party, or we don't want to do it at all.Sometimes, when we speak up, things just get worse.Emotions of all kinds—anger, guilt, hurt—tend to intensify as we speak up; we become increasingly convinced that we are on the right side, while those who are against us of people also think they are right.

This conundrum is what this book is about, and it's what makes this book so powerful and engaging.In the book, the authors will discuss with readers what exactly brings the deadlock to a conversation, why we must break the deadlock in the conversation, and why when we try to break the deadlock, we often only end up making the situation worse.While helping negotiators out of difficult situations is what drove us to write this book, in fact, there are far more applications in this field.It happens to be a vital part of human communication.It will teach us how to communicate more effectively with all kinds of people around us: children, parents, landlords, tenants, suppliers, customers, bank lenders, managers, neighbors, team members, patients, employees, and colleagues.

In this book, my working partners Bruce Payton and Sheila Han will step into the world of communication with readers and show us the mystery of interpersonal communication.They will tell us the way of thinking, emotional posture and communication skills necessary to achieve effective communication, so as to help us overcome the communication barriers formed by the differences in the experiences, beliefs and emotions of the communicators, and walk calmly in various interpersonal interactions. Let us feel at ease when dealing with personal relationships, participating in business conversations, or negotiating international affairs.

Among them, some skills can help you easily resolve major internal contradictions in the company, instantly transform the contradictions that originally delayed and hindered the company's development into an innovation engine, and continuously provide the company with the creativity needed to move forward; Tobacco stays longer and stronger, making family life more beautiful and harmonious, and parents and children can live in harmony and stay away from disputes.These skills are like the panacea prescribed by Hua Tuo. Any wound that has divided us, as long as it is treated by them, it will be healed quickly.Our future is also more desirable because of their arrival.

I served in the U.S. Air Force during World War II.When I returned home from the army after the war, I found that one of my best friends—my former roommate—was killed in the war, along with many of my classmates.Since then, I have started to study how to improve people's coping skills in the face of differences; at the same time, I have been working hard to improve the future of children and actively recruiting like-minded colleagues middle man.Now, my young colleagues on the Harvard Negotiation Project have written this excellent and convincing book, which is both a summary and a refinement of these three pieces of my work.For this, I am extremely gratified.