Chapter 190 melt the ice with a smile

When we communicate with people, no matter whether we agree with them or disagree with them, we should not put on a cold face. No one wants to talk to someone with a cold attitude.Even if it is out of some helplessness that it is impossible to talk about it, don't feel disgusted in your heart.Otherwise, it will come from the heart, and such a conversation cannot have a good result.Therefore, we must learn to laugh in communication, and learn to use laughter to warm people.Laughter is the magic weapon to resolve embarrassment and melt the ice. Before the plane took off, a passenger asked the flight attendant to pour him a glass of water to take medicine.The stewardess said politely: "Sir, for your safety, please wait a moment, and I will bring you the water as soon as the plane enters a stable flight state, okay?"

After 15 minutes, the plane had already entered a stable flight state.Suddenly, the passenger service bell rang quickly, and the stewardess suddenly realized: Oops, because I was too busy, I forgot to pour water for that passenger. The stewardess came to the cabin and saw that it was the passenger who rang the service bell.She carefully delivered the water to the passenger, and said with a smile: "Sir, I am really sorry. Due to my negligence, I have delayed the time for you to take the medicine. I am very sorry." The passenger raised his left hand, pointed to his watch and said, "What's the matter, do you have such service?" No matter how the flight attendant explained, the passenger refused to forgive her negligence.

During the next flight, in order to make up for her mistakes, every time she went to the cabin to serve a passenger, the stewardess would deliberately walk up to the passenger and ask him with a smile if he needed water or other help.However, the passenger was still angry and showed an uncooperative look. Before arriving at the destination, the passenger asked the stewardess to send him the guestbook.Obviously, he wanted to complain about the flight attendant.When the plane landed safely and all the passengers left one after another, the stewardess was very nervous. She thought it was over, but unexpectedly, when she opened the guestbook, she was surprised to find that what the passenger wrote in the notebook was not a complaint, but a complaint. It is a warm commendation letter: "During the whole process, you showed sincere apology, especially your twelve smiles, which deeply moved me, so that I finally decided to write the complaint letter as a commendation letter: Yours The service quality is very high, and I will take your flight again if I have the opportunity next time."

Smile is the most touching expression.And in the sincere efforts to face each other with a smiling face, it will naturally clear up the previous suspicions and eliminate the unhappiness caused by your own negligence to the other party.Just imagine, if the stewardess serves the guests with an attitude of "whatever you want", then the hatred in the passenger's heart who has been "hurt" will gradually increase and accumulate deeper and deeper.In the end, it's no wonder he didn't complain about the stewardess in the guestbook.Once a complaint is made, the career of the stewardess will also be affected.It's not worth it for a flight attendant.

Therefore, in order to reduce your own losses, and at the same time, in order to resolve the embarrassment with the other party and untie the rift between you and others, you might as well follow the example of this stewardess and use a sincere smile to dissolve the frost on the other party's face.