Chapter 20 Chapter 2 The Art of Motivation: "Top Hat" Really Works

In actual work, some leaders often only see those few successful subordinates, so they don't hesitate to give them all the compliments they can think of.However, for most of the "losers" who have also worked hard, they are often not paid attention to, or even their existence is ignored.Over time, employees who have failed may lose their self-confidence and fighting spirit.If you can encourage or praise at the right time, they will definitely regain their self-confidence and find themselves. Throughout the ages, the winner is king and the loser is bandit, which seems to be an eternal truth.In fact, this so-called "truth" is often created by people themselves.The winners are because they put in more sweat and effort than others, so they deserve flowers and applause, which is justifiable.But what about those who fail?They have also trekked hard for a certain goal.They pay no less than others, and even more than successful people.But because of one or another unpredictable reason, they have repeatedly missed success, so should their efforts be rewarded?

On September 2, 1945, the Second World War was coming to an end. On this day, Japan, the last Axis power, was about to sign a surrender treaty. On the USS Missouri battleship in the Pacific Ocean, people are eagerly waiting to witness this historic moment. At 9 a.m., Supreme Allied Commander Douglas?General MacArthur appeared on the deck, heralding the arrival of this great moment that attracted the attention and excitement of the whole world.Subsequently, the Japanese representatives boarded the warship, and the ceremony began. Just when General MacArthur was about to sign the instrument of surrender on behalf of the Allied forces, he stopped suddenly.Hundreds of reporters and photographers at the scene were puzzled by this.None of them knew what General MacArthur wanted to do.The general turned around and greeted Major General Jonathan?Winster and Lieutenant Colonel Arthur?Parcival, ask them to come and stand behind him.

General MacArthur's move once again surprised and envied the people at the scene.Because those two officers occupy the most prominent positions in front of the historical camera.Generally speaking, it should belong to those victorious generals with outstanding military exploits.And now, that great honor was assigned to two men who had been taken prisoner early in the war. In 1942, Winster was in the Philippines and Parcival led his troops in Singapore to surrender to the Japanese army.Both had just been released from POW camps and had flown here in haste. Later, people understood the good intentions of General MacArthur.Both of these men led their subordinates to endure humiliation and give up resistance after leading their subordinates to fight hard, because they were outnumbered and had no reinforcements, and in order to avoid more sacrifices under the condition of accepting the orders of their superiors.From their bodies as thin as two sick bamboos, their haggard faces, and their trance-like expressions, it can be seen that they have suffered mentally and physically in the prisoner-of-war camp.

Although the victory of the war is over, Winster and Parcival, who are the defeated generals, are also heroes, and they also contributed to the final victory of the war. In the eyes of General MacArthur, it seemed that it was not enough for them to stand behind him. He made an even more amazing move. He gave two of the five pens used to sign the surrender document in English and Japanese. Winston and Parcival. In this special way, MacArthur expressed his respect and understanding to the two conscientious losers; he expressed his gratitude to them for the great sacrifice of personal reputation and the suffering they suffered in order to preserve the lives of their compatriots.

To be a good manager, you can't just value those who get things done.You must take seriously those subordinates who have done their best and even made great sacrifices, but for other insurmountable reasons cannot complete the task.A failure may make them lose their self-confidence and fighting spirit. If you can encourage or praise them in a timely manner to let them know that their hard work was not in vain, they will definitely regain their self-confidence and find themselves.Well, next time they will most likely not be losers, but winners. British actress and poet Georgette LeBlanc said: "All human kindness, kindness, charm and perfection belong only to those who know how to appreciate them."

Everyone hopes to get the affirmation of others, especially the approval of superiors. Smith, a well-known American business management consultant, pointed out that every employee's inconspicuous performance, if recognized by the leader, can motivate him. However, in real work, many employees try their best to do a good job, but never get even a "thank you". The vast majority of managers take it for granted that doing things well is the work that should be done. a component. At one point in his managerial career Paul Moren thought that was the way it should be.He explained: "In the past, I often neglected to praise the achievements of my team members (and my own achievements), because I have never paid attention to this aspect personally, so I often forget to give credit to other people's achievements. Praise. Instead, I think what they have accomplished is just part of their prescribed work, and the prescribed work does not require special recognition."

However, when Mo Ren arrived at Pacific Bell, he had a new understanding of the importance of giving recognition to others and praise for success.He discovered that, in fact, it was important to other people, so he decided to change his own leadership habits.To remind himself of the importance of public recognition, he compiled a priority list for recognizing others.Whenever his team achieved a key achievement, he would personally walk up to everyone on the project team and shake hands with each other.He would single out a few key team members, take them out to lunch, and he would personally call each team member to thank them for their efforts on the project.He invites everyone to a small office party for cake and coffee.

Soon after actually starting to employ these motivational leadership methods, Mo Ren saw productivity increase, absenteeism decreased, and lighter interpersonal bonds were being formed among colleagues.Moreover, his own work became easier as others with whom he worked began to take greater initiative.A more collaborative work atmosphere leads to better communication and less conflict among employees. Incentives are better than management. Incentives make employees passionate, and incentives make the team more sincere and united. Managers who are good at motivating employees can win the trust and respect of employees.

Study after study has found that this is actually very important.In a survey of employee turnover, it was found that the number one reason people left was that they received "very limited praise and recognition".When asked which skill they thought their managers should develop to manage more effectively, employees ranked "the ability to give and appreciate the contributions of others" at the top of the list. People hope that their work will be recognized by their leaders, and the spiritual reward they most hope for is "thank you".We can start with appreciation, acknowledgment, praise, and simple gestures and words that convey "I care about you and what you're doing."Whether it takes the form of a simple thank you or a well-crafted celebration, motivation is feedback—positive feedback, the message, "You're on the right track. You're really doing a great job. Thank you."A manager who denies an employee the gift of positive feedback is denying the opportunity for success.

Praise is a kind of encouragement, and praise is a kind of affirmation.Praise can make ordinary life full of charm, praise can turn the discordant sounds of the world into wonderful music, and praise can inspire people's sense of pride and self-motivation. The power of praise is infinite.Carnegie said: "History is made by people who can praise. Praise has magical powers. It will not only bring joy but also infinite power." The praise motivation method is the most commonly used by managers. There is no time, place, and environment restrictions. You can praise your subordinates anytime and anywhere.

A cleaner in a large company in South Korea was originally the most neglected and despised role, but it was such a person who fought desperately with the thief when the company safe was stolen one night.Afterwards, when someone claimed credit for him and asked his motive, the answer was unexpected.He said: When the general manager of the company passed by him, he would praise him from time to time, "You sweep the floor so clean."Just such a simple sentence touched the employee and made him agree with him. Many managers think that only great achievements and credits are worthy of praise. It seems that words such as "very good" and "good" must be used for praise, and in reality, many managers seem very reserved, or feel In fact, I think it's very good, but I can't open my mouth to praise the employees, or the managers pursue perfection too much at work. Even if the employees handle a small mistake, they will be caught and criticized, let alone It's time to praise. In fact, as long as you put your heart into it, praise is easier than criticism.Because everything has to be analyzed in two parts, there are always more good things than worthy of criticism.Therefore, managers might as well be more enthusiastic and don't be stingy with their praise.A heartfelt, sincere compliment will touch the other person's heart! A well-known foreign entrepreneur said this: "If I see an employee's outstanding work, I will be very excited, I will rush into the hall, let all other employees see the results of this person and Tell them how great the job is." American entrepreneur old Thomas?When Watson toured the company, whenever he saw the innovations and achievements of his subordinates, he would write a check on the spot to encourage them, and immediately posted a notice to publicly praise them. The famous management expert Bob?"A sincere thank you from the right people at the right time can mean more to an employee than a raise, a formal award, or a plethora of credentials and badges," says Nelson. This is partly because the managers are the first to notice the accomplishments of the employees involved and are quick to recognize them personally.” A certain prince has a famous cook under his command. His specialty is roast duck, which is deeply loved by people in the palace, especially the prince, who appreciates it even more.But the prince never gave the chef any encouragement, which made the chef unhappy all day long. One day, the prince had a visitor from afar, and he hosted a banquet for the distinguished guests at home. He ordered several dishes, one of which was roast duck that the distinguished guests loved most, and the chef followed orders.However, when the prince brought one duck leg to the guest, he couldn't find the other duck leg, so he asked the chef behind him, "Where did the other leg go?" The chef said: "My lord, all the ducks raised in our house have only one leg!" The lord was surprised, but it was inconvenient to ask because of the presence of the guests. After the meal, the prince followed the chef to the duck cage to investigate.It was night and the ducks were sleeping.Each duck has only one leg exposed. The chef pointed to the duck and said, "My lord, don't all the ducks in our mansion have only one leg?" After hearing this, the prince clapped his hands loudly to wake up the ducks. The ducks were awakened on the spot and stood up. The prince said, "Don't all ducks have two legs?" The chef said: "Yes! Yes! But only by clapping your hands will you have two legs!" As a manager, it is very important to know how to applaud, encourage and reward employees. It can make your employees feel the meaning of work and get the satisfaction of respect.Encouragement from managers does not require too much. It can be a word of affirmation, a sincere compliment, a kind smile, or a look of expectation. As long as it comes from the heart of the manager, employees will definitely be motivated. full. Employees need spiritual motivation and are eager to be recognized. When you sincerely praise and thank employees, you will find that your spirit is also inspired and uplifted.Employees, on the other hand, feel appreciated and deserved credit. Liu Bei is the originator of inspiration.According to historical records, the Battle of Changban in Dangyang was an encounter between the two armies of Cao Cao and Liu Bei, and Zhao Yun, the brave general, took on the important task of protecting Liu Bei's family.Due to the ferocity of Cao's army, although Liu Bei rushed out of the encirclement, his family fell into the siege of Cao's army.Zhao Yun desperately assassinated, and finally found Liu Bei's son Adou.Zhao Yun broke through the siege of Cao Jun, caught up with Liu Bei, and handed over to his son.Liu Bei took the son, threw it on the ground, and scolded him angrily: "For this child, I have suffered a lot from a general!"Zhao Yun picked up Adou and wept and worshiped: "Although Yun is heartbroken, he can't repay him." Liu Bei successfully "burned" Zhao Yun.This fire was lit in Zhao Yun's heart, and it never went out again. A salesman in a beverage company worked hard and achieved good results. At the end of the year, the general manager called him to the office alone and said to him: "Because of your outstanding work performance this year, the company decided to reward you with 100,000 yuan!" I am happy, thanked the general manager and took it to the door before leaving. At this time, the general manager suddenly stopped him: "Come back, I want to ask you something. How many days have you been in the company this year, and how many days have you been with your wife?" The salesman replied, "I will not be at home for more than 10 days this year." After the general manager was amazed, he took out 10,000 yuan and handed it to the salesman, saying to him: "This is for your wife. Thank you for her support of your work without complaint or regret." The general manager asked again: "How old is your son, how many days will you accompany him this year?" The salesman replied: "My son is under 6 years old, and I haven't been with him well this year." He took out 10,000 yuan and put it on the table, saying: "This is for your son. Tell him that he has a great father." When the salesman was about to leave with excitement, the general manager asked him again: "How many times have you met your parents this year, have you fulfilled your filial piety as a son?" Yes, I just made a few phone calls." The general manager said with emotion: "I want to visit my uncle and aunt with you, thank them for training such excellent talents for the company, and give them 10,000 yuan on behalf of the company. At this time, the salesman could no longer control his emotions, sobbed and said to the general manager: "Thank you for the company's reward. I will definitely work harder in the future." The same amount is 130,000 yuan. If the boss of the company directly sends the money to the salesperson, the effect can be imagined.But with a little bit of hard work, the effect is extraordinary.Employees thought to themselves: I can meet such a considerate and caring leader in such a company, how can I not be grateful to Dade, and give the company the greatest return and support in my work. Sometimes it is not so difficult for a company to motivate employees. As long as the leaders of the company really think about the employees, sincerely thank the employees and their families, and send a piece of gratitude into the hearts of the employees, it is the best motivation. A successful leader should be good at using eloquence to arouse the enthusiasm of his subordinates, because this is indeed a reliable way to inspire people to accept challenges.Inspiring competitiveness can make subordinates high morale. Al Smith used to be the Governor of New York State in the United States. He once successfully used his competitive spirit to create a miracle. At one point, Smith needed a strong strongman to lead Sing Sing Prison, the most notorious prison west of Devil's Island, which lacked a warden.This is a tricky business. After much deliberation, Smith selected Lewis Lawes of New Hampton. "How about going to lead Sing Sing Prison?" Smith casually asked Routh who was summoned, "There needs an experienced person to be the warden." Rouse was taken aback. He knew the enormity of the task.He had to think about his future and whether it was worth the risk. Seeing that he was hesitant, Smith leaned back in his chair and said with a smile, "Are you scared? Young man, I don't blame you. This is a difficult position, and it needs an important person to carry the burden!" This remark made Routh so competitive that he eventually accepted the challenge and remained in Sing Sing Prison. Later, Laws reformed the prison, helped criminals to be a man again, and became the most prestigious warden at that time. He created a miracle.This miracle itself can also be said to have been created by Smith's skillful use of competitiveness to stimulate the potential of his subordinates. It is human nature to be competitive and challenging.For many jobs, as long as you are good at motivating, they will definitely do it with the greatest enthusiasm and do these jobs well. There is a heating machine factory, the manager is very anxious because the employees have not been able to meet the quota.To this end, he used almost all methods, said all the good things, encouraged and made wishes, and even used the threat of "if you can't meet the target, you will be fired", but it has almost no effect. In the end, he had to report truthfully to the general manager.Afterwards, the general manager walked into the factory.At that time, the day shift was about to end, and he asked a worker, "Excuse me, how many heaters did your shift make today?" "Six." The worker replied.The general manager didn't say anything, just took a piece of chalk and wrote a big Arabic numeral "6" on the floor, then turned and left the workshop.When the night shift worker took over the shift, he saw the word "6" and asked what it meant. The day shift worker who was about to take over the shift said: "The boss came just now, and he asked us how many heaters we made. We said 6." , and he wrote it on the floor." The next morning, the general manager came to the factory again. He saw that the night shift workers had erased the "6" and wrote a big "7".Of course, the day shift workers saw the big "7" when they took over.They did not show any weakness, and worked hard with anger.When they got off work that night, they left a demonstrative oversized "10" on the floor.Apparently things are gradually getting better.Soon the factory, whose output had been lagging behind, finally made a big improvement. For leaders to get their job done successfully, they must create competition and arouse the desire to outdo others. A successful leader should always "control his anger", keep a calm head at all times, and not let impulsive emotions disturb his reason.But from the perspective of motivation, leaders should learn to "provoke" and ignite the "fire of the heart" of employees at any time, so that their teams have high fighting spirit and good combat effectiveness.