Chapter 12 Chapter 12 Leadership image has more than one side

The goal of leadership needs to be revised, and the thinking of leaders needs to be changed. This is because the times are changing people's ideas. Our world has become very complicated. Modern leaders must adapt to these changes. The core of these changes is to require change. The way leaders and organizations work.With the advent of the era of globalization and knowledge economy, the importance of leaders seems to have a global effect, and cross-cultural leadership and lifelong education and learning have become more and more themes of leadership studies.Today, instead of reducing the importance of leaders, the development of society has intensified the significance of leaders to this era. Leadership has gained a wider understanding in the new social structure and organizational structure.Just as any structural force cannot be a substitute for leadership, neither can the forces of globalization and knowledge be a substitute for leadership.

Leaders deal with various departments and companies, and deal with all kinds of people from all aspects. If they don’t have a set of effective ways to deal with all kinds of people, it will be very difficult. Be comprehensive and get good returns in all aspects. This requires leaders to be able to deal with different people with different faces, just like the "Avalokitesvara with Thousand Faces".The so-called "talking about people when you see people, talking nonsense when you see ghosts", if you ignore the irony and teasing meaning in it, it has its own reason.Let me ask, if you only speak human language to ghosts, can they understand you?Leaders can put on a variety of faces for members of the company, and each face is suitable for different occasions.Just like the facial makeup of Peking Opera, each type of facial makeup represents a certain personality.As a leader, you can't let people know what your personality is at a glance, otherwise, wouldn't it be easy to be deceived?Leaders can choose a suitable mask to wear on their faces according to the needs of the situation, and then speak to the employees of the company.

In this way, based on the face of the leader at that time, the employees know what the leader is thinking, what to say, and what to do.In fact, what employees observe is only what the leader wants them to see.As for the real foresight and foresight of a leader, it is not easy to let others know about his talents and general plans.In a word, people can't figure out the details. The leader can put on a smiling face, nod to everyone and say: "Yes, very good", and thank the employees from time to time.You can also say a few words, "Thank you for your hard work, thank you!" to make everyone more motivated and happier in their work.Then, the leader can also put on a serious face to direct the overall situation and work together.He or she can tell employees "you go there", "let him come here", "just do it" to employees in an unquestionable tone, so that they can command well, work in an orderly manner, and be more efficient.

Sometimes, the leader needs to put on an angry look, or say: "No! Do it again?" Lesson", "The scolding for you is actually caring for you", "There is something wrong with you doing this", and so on. In anything, just like "there are no absolutely good people and absolutely bad people in this world", usually the words "good" and "bad" cannot be used to draw an overly simple and absolute conclusion. To measure whether a thing is done correctly or not, in the final analysis depends on "practice".Practice has proved: it was right to put on more faces at the time, then it was right, otherwise it was wrong.To ensure that what you do can stand the test of practice, what you need to learn is: "Proceed from reality and analyze specific issues in detail." What kind of face to put on and when to put it depends entirely on the situation at the time. Things are flexible and changeable.

Some leaders insist on using only one face, saying "Yes, yes, no, no".This simplifies everything.This is actually standard metaphysics.Because there is no absolute thing in the world, every thing contains two contradictory aspects.Lao Tzu said, "when there is misfortune, good fortune rests on it; when good fortune comes, misfortune rests on it", which is exactly the truth.There are also some leaders whose faces are ever-changing, which makes people baffled. Sometimes they are "good, very good" and sometimes they are "bad, very bad".The employees of the company are timid, and they dare not do anything with confidence. All kinds of work are procrastinated, which seriously affects the efficiency of work.But at the end of the day, the responsibility lies with the leadership.The times should remain the same, and the times should not change indiscriminately, so that nothing can be done well.

All in all, the placement of faces is not static, nor does it change back and forth without reason. Leaders should not be unprincipled "thousand-faced people", but should use them flexibly and adapt to the actual situation according to the actual situation. The placement is just right, not stagnant. The ancients said: "everything is inseparable from its origin".This "Zong" means "according to the actual situation and reasonable".Change is bound to change, the world is inherently colorful and ever-changing.In the information age, life is changing rapidly, and it is foolish to think that one face can handle all occasions.

Leaders will soberly understand their situation and choose the face that should appear.It's good to put on a smile, praise and thank your subordinates, and you can feel at ease.But we must also look at the right time and the right occasion. When there is no need to thank, thanking indiscriminately not only wastes one's feelings, but also devalues ​​the value of one's gratitude. Over time, this kind of gratitude becomes a cheap commodity among employees, which is equivalent to a small gift when buying a big commodity.When it’s time to criticize, it should be based on criticism instead of just praising without criticizing. Of course, you have to bear certain responsibilities if you make a mistake. Appropriate criticism is of positive significance. Almost, it will seriously damage the enthusiasm of employees.

It is important to scold with an angry face, but you cannot discard the earnest teaching with a kind face. Only by using both soft and hard methods can good results be achieved.When no one makes mistakes, don't scold, can't scold, don't scold.When someone makes a mistake, scold them in a reasonable and restrained manner.Excessive scolding will arouse public grievances. At this time, they can be summoned separately and questioned; Guilt and self-blame for the mistakes made are more effective than external punishment.He (she) will pay attention not to make similar mistakes in the future, and redouble his efforts.

The general manager of a certain company lost money due to a big business, causing the company to suffer heavy losses.The general manager knew very well that he was guilty of a great crime, so he submitted his resignation to the board of directors.But the board did not approve his resignation.The chairman held the general manager's hand and said affectionately: "We have paid so much tuition for your study, and we don't want you to leave like this. Don't learn in vain." The general manager was immediately moved to tears With eyes full, I feel that in order to redeem my mistakes, even if I am smashed to pieces, I will not hesitate.Sure enough, in the future work, the general manager worked hard and worked hard, earning huge profits for the company one after another. .

Just imagine, if the chairman lost his temper at that time, kicked the general manager out, and replaced him with a novice to start from scratch, then the company may not have such a good performance today, and the shareholders of the company will not be able to get so much dividends. It can be seen that the use of various faces is very important. The key is to see which face is suitable for when and where to use.It is by no means a relationship between using and not using, but the difference between using more and using less. As a leader, whether you personally direct, praise or encourage, or criticize and criticize, the key lies in grasping the timing. Only when the timing is correct can decisive results be achieved.Leaders can be changed, but they remain the same; if they need to change, they will move according to the camera; if they become better, employees can keep up with the pace of leadership, see results, and achieve results.

In Peking Opera, actors make up their faces, and different characters are painted with specific patterns and colors on their faces to express praise and criticism: red represents loyalty and bravery, black represents stamina, and white represents treachery.Different facial makeup shows different character traits.In the study of human relations, the red and white faces are borrowed from the name of Beijing opera facial makeup, but it is much more complicated than the simplified facial makeup in Peking opera. Any single method can only solve specific problems related to people, and has unavoidable side effects.If you are too generous to people, you will not be able to restrain them, and the result will be lawless; if you are too strict with people, all horses will be silent and lifeless. There are advantages and disadvantages, and you cannot have both. Smart leaders understand this principle well, and in order to avoid this disadvantage, they all use the strategy of alternating red and white faces.Sometimes two people sing double reeds in a row, one sings the red face and the other sings the bad face; there are more clever ones, who can change their faces according to the needs of the roles, like a good actor.In this regard, Emperor Qianlong is undoubtedly the master of masters. Relying on the intellectual advantages of many talents, relying on the rich foundation laid for him by Kangxi and Yongzheng, and relying on his own red and white face, Qianlong became the most blessed emperor in Chinese history.In his later years, he wrote poems and claimed to be "Shiquan Dawugong". He engraved "Shiquanji" in Chinese, Manchu, Mongolian, and Hui scripts in the summer resort and tasted it for himself. These were not enough. Later, he simply called himself It is "the perfect old man". Singing red face, Qianlong lifted the weight as if it were light.This is most vividly reflected in his treatment of intellectuals.Qianlong was so affectionate to these intellectuals that he even wrote an edict himself: "Confucian scholars must be included in historical biography. As long as they are scholars who are quintessential scholars, there is no need to stick to their grades. Like Gu Donggao Kind of people, don't make them drown in obscurity!" According to the emperor's will, the History Museum specially set up the title "Biography of the Scholars" to compile academic biographies of great intellectuals.In normal times, Qianlong would refute any comments that despised "scholars" and "book spirit" when he saw the memorials sent to him, saying: "The way to cultivate oneself and govern others is recorded in books. Therefore, 'book spirit' The two characters are especially precious, without the spirit of books, they become vulgar in the market." And he also said: "I read and discuss the Tao every day, so I am no more than a scholar!" Seems like no one before. The reason why Qianlong did this was all for the purpose of maintaining their supremacy of imperial power, clan power, and court supremacy, and to keep the "Great Qing" from "changing color".If anyone deviates a little in this regard, the red face will immediately turn into a white face, and the smile on the face will be replaced by a murderous look.Regardless of whether you are intentional or unintentional, whether or not, you will be arrested and imprisoned immediately. The lighter ones will be "severely condemned" or "dismissed", and the serious ones will be "cut" or "hanged", and even "abandon the market" after execution. "Inch scorpion", even the dead have to open the coffin and kill the corpse, and even friends and clansmen are all unlucky. Hu Zhongzao, a scholar of the cabinet, wrote a book "Poetry Notes of Hard Grinding and Life". Emperor Qianlong waited for a long time for others to report, but no one reported it. How heartfelt it is to add the word 'Zhuo' to the name of the country!" He also said: "If the sentence 'the old Buddha is not sick now, he can't open it when he hears about it', it is very strange! I listen to the government and summon my ministers every day. He also pointed out: "The test questions include 'Drying three lines is not like a dragon'... Qianlong is my year name, and 'Long' and 'Dragon' have the same pronunciation. The meaning of slander can be seen!" Regarding the poem "The South Dipper sends me to the South, the Beidou sends me to the North, and the South and the Beidou cannot be a bundle of width", he also said: "What does it mean that the North and the South are divided and repeated again and again?" So, the following Zhaoqi City, all clan members over the age of 16 were killed, and even Hu Zhongzao’s teacher Ertai’s spirit tablet was withdrawn from the "Xianliang Temple". suicide.And this is just one of the many literary prisons during Qianlong's reign. Qianlong's move was powerful enough, it only made the literati feel insecure and be careful everywhere.Because of a few words about admiring the flowers and singing the moon, if you are not careful, you will often be charged with "unnecessary".Qianlong used such a ruthless white face to consolidate his position. "Changing face like flipping a book" is also a kind of smooth handling gesture, otherwise it is not easy to get along with others. There are some successful people in big business who deeply understand the kung fu of "changing face". For example, someone is waiting for him in the reception room of the office, and he vaguely hears him arguing with others angrily on the phone, and he may think to himself, what a bad time to come!After a while, he came out with a smile all over his face, and there was no trace of arguing with someone just now.After sitting for less than half a cup of tea, an employee came in to ask him something, and he immediately put on a serious face, even his voice was full of authority.Leaving his office, think about it, he greets guests with a smiling face, which face will he put on when the guests leave?And is the smiling face he uses to receive guests a real smiling face, or is it a smiley face that is not smiling at all? In any case, face-changing kung fu is necessary.Just imagine, if he received the guests with the angry face that he just had a quarrel with, would he be able to talk?If it is not done well, the guests will also quarrel with him!And if he is always amiable, I am afraid that the employees will lose their awe of him! In the eyes of ordinary people, this kind of "changing face is like flipping a book" is a bit elusive and lacks a kind of sincerity; but in reality, isn't it also a kind of tactful attitude to turn your face as the environment changes?In a complex society, how can we get along with many different people at the same time without the ability to change faces? Generally speaking, having the skill of changing faces can prevent others from misunderstanding your emotions and causing adverse effects in interpersonal relationships.For example, if you face a client with the angry face of a quarrel just now, if the client doesn't understand, he will mistakenly think that you are impatient with his visit. If you don't have a reasonable explanation, the other party may leave!Similarly, it is not right to be serious where you shouldn't be serious and relaxed where you shouldn't be, because it will make others misunderstand you. To hide your privacy, you also need to have the skill of changing your face.If your emotions are always written on your face, and you don’t hide your emotions, others will know what you are thinking at a glance. As long as someone who cares about you uses the same words, you may tell the ins and outs of the matter, which is quite taboo.This kind of person sounds blunt like a child at best, but lacks control over emotional secrets at worst, and will give others the impression that they are "unreliable in their work". It is important to have face-changing skills, but it is not easy to learn this skill.Because emotions such as joy, anger, sorrow, and joy are difficult to conceal. Some people can cry when they should, and get angry when they want to be angry. This kind of face-changing skill can be said to be superb. If you can't do it, it's fine if you can do the following: you can change from a crying or angry face to a smiling face at any time, and face the outside world with a smiling face.Because, no matter how sad or angry you are, unless you are close relatives and friends, no one will be interested in your emotions and show further concern, let alone listen to your sadness or anger.If you don't know this, it will not only cause great pressure, but also leave a very bad impression on the other party, and the other party will subconsciously look down on you. The examples of "breaking the boat" and "putting it to death to survive" are indeed thrilling and vivid, but this is already a tactic of last resort. Mature political leaders will not take risks unless they have to.The best strategy is to find a strategy that takes the initiative, and that is the flexible strategy. The "elastic strategy" is neither soft nor hard, and can often enable you to take the initiative and remain invincible when dealing with subordinates. 1. Elastic language When the leader is doing specific things, he can use flexible language to leave as much room as possible for what he says and what he does.If you encounter something that requires a clear answer, but it is difficult to answer, you can use "consideration" and "research" (response) as a shield to buy yourself time for a detour. If a subordinate asks: "Some foreign debts need to be paid off, and the other party is pressing them hard, what do you think?" The superior replies: "We should increase income as soon as possible. Everyone should take responsibility for repaying the debt, and the debt must be paid off to others as soon as possible." .Do you think there is any other way?" This is elastic language.When the leader uses it, at the same time he is thinking of good strategies to get rid of the imminent crisis. If things go wrong, the leader still leaves room for his subordinates to solve the problem next time. Brilliant elastic language is part of the high art of politics and cannot be easily learned.The odd thing about elastic languages ​​is that they can maneuver. Leaders who learn flexible language must adhere to the rules of moderation and purity, and must not be biased.Leaders who use flexible language can avoid the resentment of subordinates and the situation of political defeat.Because the medium of things must be words, and the source of words is the heart, and the thoughts of the heart originate from the individual. 2. Flexible personnel Smart leaders understand that flexibility is the best way to give themselves the initiative, and there is naturally a lot of room for maneuver when dealing with people and things flexibly. For example, neither regard a person as an enemy nor treat him too intimately.Close but not too close, sparse and not too far away, whichever is the elastic middle section is better.For one thing, theoretically speaking, if you want to do it, you must think that it can be done, and you may encounter troubles in the process of doing it, but you never know what you can’t do.This is the strategy based on flexibility for people and things.This strategy at least leaves room, preserves strength, and achieves the effect of always taking the initiative. 3. Flexibility Policy The purpose of formulating flexible policies is to relatively guarantee the continuity and stability of policies in principle.Open up a large wiggle room for the leader.Like the boomerang in martial arts novels, if you hit the target, you will hit it. If you miss it, the dart will return to your hand, so you will never be passive. In this regard, Zhuge Liang can be regarded as a typical employing master.Look at him, as a "village man", he joined a political group headed by Liu Bei who had no power, no power, no money, no territory, and was short of major generals. He pulled out his teeth, captured Jingzhou, Yizhou, and Hanzhong, and took a place in the competition for three parts of the world, relying entirely on Liu Bei's own troops.This process is not only like making a lot of money with a small amount of capital, but also like a temporary organization of self-employed colleagues sitting on an equal footing with wealthy and powerful companies to share the market together. From the perspective of "learning literary and martial arts and selling them to the emperor's family", Zhuge Liang is undoubtedly a big winner. His success not only inspired generations of intellectuals, but also provided them with valuable experience on how to jump the dragon's gate. Management scientists are also interested in Zhuge Liang and his wisdom in employing people, especially his excellent works on acquiring, using and leading talents. As early as when he was in Longzhong, Zhuge Liang noticed such a very important phenomenon, that is, although Liu Bei did not have much capital, he had intangible assets that many people could not match.First of all, Liu Bei was a member of the armor of the Han Dynasty, and was recognized by the emperor as the emperor's uncle. He had the legal status of serving the clothes and edicts to attack the traitor Cao Cao.Secondly, Liu Bei has a reputation for being generous to others, and he has a strong appeal to the people all over the world who are pursuing political future and stable life in times of turmoil.In the end, Liu Bei's method of sworn brotherhood recruited talents like Guan Yu and Zhang Fei as assistants. This is an inexhaustible human resource. In Zhuge Liang's view, as long as this group of human resources is used well, the plan in "Longzhong Dui" can be realized. Liu Bei is equivalent to the chairman of the company in this political group. Since he is willing to visit the thatched cottage and ask Zhuge Liang to come out of the mountain as a military adviser—it is equivalent to hiring Zhuge Liang as the general manager of the company, he naturally fully supports Zhuge Liang's business policies and measures.Zhuge Liang then played Liu Bei's two roles, one as the signature role of the legal operator of the Han Dynasty, and the other as the leader of the organization, that is, the parent of the group.Therefore, Zhuge Liang issued all orders, always by Liu Bei's side, and did not make his own claims. Guan Yu is the sworn brother of Liu Bei Taoyuan, equivalent to the vice chairman of the company. He has extremely high martial arts, such as warming wine and beheading Huaxiong, beheading Yanliang, and beheading Wenchou. , The reputation of resigning from Cao Guihan has the ability to stand alone under any circumstances.However, he was too proud, and he didn't think much of a white-faced scholar like Zhuge Liang.Zhuge Liang had to make some practical achievements for Guan Yu to admit, on the one hand try to say some compliments to encourage Guan Yu's ambition to contribute to Liu Bei, and at the same time let Guan Yu throw a little clown before the difficult problem of intercepting Cao Cao on Huarong Road to remind him that he can't Too conceited. Although Zhang Fei's status is inferior to Guan Yu's, his ability is almost the same as Guan Yu's.His quick-talking personality revealed doubts about Zhuge Liang's ability.Zhuge Liang believed that this was a human resource that needed to be tapped. He first used troops on Bowangpo to convince him, and then repeatedly encouraged him to use his brain to solve difficult problems, because Zhang Fei, who was considered simple-minded, would make his opponents hard to guard against once he used tricks. Zhao Yun did not participate in the Taoyuan sworn brotherhood. In order to fight for his political future, he could only serve Liu Bei loyally.Zhuge Liang saw Zhao Yun's background and always entrusted him with the most critical tasks.And whenever there is an opportunity, Zhao Yun's credit and contribution must be affirmed in public, making Zhao Yun play an important role in Zhuge Liang's management of the Shu Han business. It can be seen that Zhuge Liang's employment secrets are very particular. He complimented and attacked Guan Yu, only encouraged Zhang Fei without complimenting him, and often praised Zhao Yun.There is no unified standard for the management of people, and thousands of people have different faces. This is Zhuge Liang's wisdom in employing people.