Chapter 9 Chapter 9 Psychological quality determines the success or failure of leadership

Generally speaking, a leader's hobbies, emotions, moods, temperament, and personality are directly expressed on the outside, so that people can see and feel it immediately, and have obvious characteristics.However, there are still some psychological qualities that are hidden deep inside and are not directly expressed, but are expressed in other forms, which are not easy to detect, but have a profound impact on leadership work, such as the confidence and will of leaders. Power and so on.Therefore, as a leader, you should learn to cultivate your own psychological qualities so that they can lay a solid foundation for success.

Confidence and willpower are the basis of action and very important psychological qualities for people to succeed.Only when a leader is filled with the belief that he will win, has no doubts about what he is engaged in, and has indomitable willpower, can he take firm steps, generate the strength, skill and energy to overcome all difficulties, and come up with ideas The methods and countermeasures to solve the problem, win the trust and support of others, and finally reach the end of the struggle. First of all, confidence and belief are the most basic and important mentality that a successful person should have, and they are essential psychological qualities for leaders.A person who is optimistic and confident, and firmly believes that the business he is engaged in will be successful, will definitely embark on the road to success.On the contrary, a leader who doubts his own ability and loses confidence in the future will inevitably not achieve career success and walk on the road to success.

Confidence and belief can stimulate people's emotions and strength, mobilize people's enthusiasm, fully develop people's wisdom and potential, and strengthen people's will to complete tasks, realize ideals, and even accomplish great missions. Conversely, a leader who does not have the confidence to succeed will be skeptical about the work he is doing.Then, he will not devote himself wholeheartedly.If you encounter difficulties, you will stop immediately, and your career will be abandoned halfway, and all previous efforts will be wasted.The famous Chinese national industrialists Rong Jingzong and Rong Desheng brothers once expressed their success in this way, "It is not to hold sufficient capital, but to hold a substantial spirit." In their struggle history, when others When they lost confidence in the future, wavered and retreated, they struggled out of the predicament with firm confidence and belief in victory and made remarkable achievements.The Rong brothers started their business with the Baoxing Flour Mill, which was a joint venture. Due to its small scale and poor equipment, under the pressure of foreign flour and the malicious slander of local forces, the flour sales were not smooth and the profits were meager.The major shareholder Zhu Zhongfu felt that the future was bleak, and he lost confidence in the future and withdrew his shares.Facing the threat of disbandment, the Rong brothers did not change their firm belief in setting up the factory. They expanded capital and improved equipment, reorganizing Baoxing Flour Mill into Maoxin Flour Mill. The quality and output of the products were significantly improved. The market reputation has overcome the difficulties again.But things didn't go smoothly from there.

Maoxin Flour Mill was squeezed by a large amount of dumped foreign flour year after year. In addition, many new national flour mills started operation one after another. The market competition was fierce, and the price of flour fell. Maoxin Flour Mill suffered serious losses for three consecutive years.At this time, some shareholders lost confidence in the company and sold their shares cheaply.However, the Rong brothers believed that the flour factory is an industry related to people's livelihood, and as long as the competitiveness of the enterprise itself is enhanced, there will be great potential.They still have firm beliefs, full of confidence, and do not change their original intentions.While buying a part of the shares, they borrowed a lot of money to update the equipment, strictly control the quality, and produce new products with low price and high quality.As a result, when the products of most flour mills were unsalable, their products were unique, sold well in the market, made a lot of profits, and paid off all the arrears within one year.Taking this as a starting point, they continued to develop and grow, and finally became the famous "flour king", and successively established three enterprise systems and their affiliated enterprises, namely Maoxin Flour Company, Fuxin Flour Company and Shenxin Flour Company, and became The largest enterprise group in modern China's national industry has achieved unprecedented success.If they lost confidence and faith when faced with difficulties, and retreated like other partners or shareholders, the company would have closed down long ago, and it would never have a bright future.

Secondly, once a leader has confidence and belief, he will immediately put into action and start to implement the established plans and plans. However, in the process, he will encounter various difficulties, sometimes unexpected resistance, and may Will be hit by failure after failure.At this time, as a leader, if there is no strong will and perseverance to persist to the end, beautiful ideals and lofty goals will be in vain, and the confidence and beliefs that have been established will be overthrown in an instant. Will is a mental state produced by deciding to achieve a certain purpose, which is often expressed by language and actions ("Modern Chinese Dictionary").In order to achieve a certain expected purpose, people actively and resolutely overcome difficulties and change the objective reality based on their own understanding of the objective reality, which is called volitional activity.In volitional activities, the volitional characteristics formed by an individual are the individual's volitional qualities.As a leader, if you are not strong-willed and have no assertiveness, it will only lead to the failure of your career and bring about the laxity of people's hearts.

Self-control is to suppress one's own feelings and emotions; to control one's behavior; to make oneself act in the most reasonable way.The opposite of self-control is loss of control, such as impulsive emotions, abnormal expressions, outrageous words and deeds, and what people usually call being out of control.The educator Makarenko said: "A great will is not only good at expecting and obtaining something, but also good at forcing itself to reject something when necessary. There can be no machine without brakes, and no inhibitions. will." Self-control does not mean being indifferent to everything.Should be happy or not, should be sad or not, should be angry or not, have no temper and personality, "no blood will come from a prick", that is insensitivity.It is a matter of course for people to reflect normal emotions.The joys, sorrows, sorrows and joys shown by leaders at work can have a strong guiding effect on the emotions and behaviors of the leaders, which is also a kind of appeal and driving force.The crux of the problem is that such joys, sorrows, sorrows and joys should surround and obey the goals of the organization, and be moderate, that is, to a similar degree, so as not to lose their rationality.

Good self-control ability is an important will quality of a leader, and it is also a measure of a leader's self-cultivation.The self-control ability of a leader includes many aspects. First, stay calm in a crisis.Crises can temper or destroy people.Crises at work and personal crises are tests for leaders.Moreover, the more in crisis, the easier it is for "political enemies" to appear.The leaders were even more flustered at this time.Being aware of the dangers and being calm, these are the leadership qualities needed in a crisis.In life, there are two kinds of people. One kind of people beat their chests and feet when they encounter a little misfortune.The other is that even though you can't help but feel pain in the face of adversity, you will never lose your composure because of it, let alone become depressed.They know that if they cannot restrain themselves, they will inevitably invite greater misfortune.Even in the face of irreversible fate, he can remain calm and open-minded.Leaders should be like this in front of their subordinates.

"Only when the sea is flowing, can the true qualities of a hero be revealed." In a certain sense, crisis provides a stage for leaders to show their talents.Crises often contain opportunities.In adversity and adversity, only by calmly responding calmly and dealing with problems steadily can leaders hold their ground, grasp the opportunity, maintain the initiative, and turn disadvantages into advantages at the right time.If the leader shows panic or pessimism and disappointment at this time, it will quickly infect others like a disease, making the situation even more out of control.During the Second World War, when the fascist invaders approached the city, Stalin still held festival celebrations and military parades. He is worthy of being a talented military commander.There are many failed heroes in history. Their composure and self-esteem remained until the last moment of their lives, which is admired and admired by future generations.

Second, don't be disturbed by internal friction.One of the biggest headaches in leadership is friction.When the interpersonal group is in some disordered or uncoordinated state, the various forces in the system inhibit and conflict with each other, so that the useful forces are reduced and offset.In other words, infighting is a disorganized force that disintegrates the internal structure of a group and weakens its external function.The struggle for power and profit within the group is endless, and it is an objective existence independent of people's subjective will.Some leaders have to spend a considerable amount of time and energy considering how to deal with complex factional relations.Some are bound by gossip, caught and swayed by others, discouraged by internal friction, find it difficult to use their talents, achieve their ambitions, lose their enthusiasm and enthusiasm for work, and lose themselves.Internal friction is an issue worthy of special study, in which there may be principled debates that cannot be avoided.However, since it is internal friction, most of them are unprincipled disputes that have nothing to do with the overall situation and cannot be put on the table, or there are two factors mentioned above.Due to improper handling, it turned into internal friction, and even the leader himself was involved.Therefore, on the one hand, such problems should be solved through normal organizational channels, and on the other hand, they should be good at self-control.Leaders must learn to correctly deal with gossip, prejudice, irresponsible, liberal petty moves, and even behind-the-scenes sowing, slander, personal attacks, etc. around them.

Everyone is familiar with the saying: A little intolerance leads to chaos and big plans.It means that if you can't endure small things, you will ruin big things.As a political strategy, many people give this a derogatory understanding.But in modern society, from the perspective of self-cultivation, it can also be interpreted in a positive way as one should be humble and patient in small matters, and not affect the overall situation by fussing over trivial matters. Again, get rid of the bad mood as soon as possible.The moon is cloudy and sunny, and people have good and bad fortune. Everyone's emotions will have good and bad times.Experts believe that emotions can affect a person's outlook for hours, days, weeks, or months.A good mood is generally helpful to people, such as optimism and self-confidence make people full of vitality; a positive and enterprising state of mind attracts people like a magnet and leads them to success.Bad emotions such as sadness, anxiety, anger, indifference, disappointment, guilt, or lack of emotion have negative effects.It drains people's energy, makes people fall into the quagmire, and stops them from moving forward.Leaders must be good at controlling and regulating their emotions, get rid of bad emotions as soon as possible, and not be dominated by bad emotions.

Finally, get angry properly and be good at controlling anger.This is the most common and common question in leadership work.In some books on the cultivation of leaders, people are limited by the inherent mindset and always think that all leaders should always be dignified, stable, easy-going and kind when dealing with others.Anger is inconsistent with the behavioral norms of the leadership role and can damage the leader's image.Some leaders force themselves to suppress their anger even when they encounter angry things at work. It seems that this is enough self-cultivation.In fact, not getting angry is the same as getting angry at every turn, which will delay work and damage the image of the leader. "There must be no anger of blood, no anger of reason." One should not get angry based on one's own temper, but it is natural and necessary to be angry for truth and justice.On issues of principle, important and urgent issues, and subordinates' dereliction of duty and dereliction of duty, etc., the leader's anger can stimulate and shock the parties concerned, and also have a warning effect on bystanders, which is conducive to problem solving and promotes the progress of work.This type of anger is a sign of a leader's commitment to duty.Appropriately venting one's feelings is not out of control.In many departments and jobs, if a leader has no temper, lacks "tiger spirit" and excess "monkey spirit", Wen Wen is as quiet as a little daughter-in-law and will not get angry, but he will not be a good leader. An effective way to control anger is prevention.Psychologically speaking, it means having an objective understanding of the people and things around you, and not having unrealistic illusions and hopes.As long as these fantasies and hopes are removed, anger is less likely to arise.As a leader, understand that you won't have everyone's approval, and there will always be people who are against you.That's the way the world is.Work will not always be smooth sailing, there will always be such twists and turns, and it is impossible for everything to develop as expected.With this kind of mental preparation, you will be able to deal with unsatisfactory and unexpected things, and you will not get angry easily.If you realize that you are about to lose your temper, try to delay the anger, for example, for 15 seconds before attacking.Wait until the next time you're about to lose your temper, and put it off for 30 seconds.Such multiple delays are the best control, gradually reducing unnecessary tempers to a minimum. The famous philosopher Immanuel Kant said that fear is a natural aversion to danger, it is an inevitable and inescapable part of human life.Fear is a symptom of many mental and physical ailments.Discouragement and depression similar to it permeate not only medical diagnostic activities, but also social, professional and political, military, economic, cultural and other aspects of life, so that everyone will encounter it in one way or another at some point. arrive.In the long run, consciously fighting your own fears and depression is the only way to truly overcome your disease, and your life, especially in the face of chronic, increasing pain. Facing fear and facing danger bravely is a basic quality of leadership. "Don't let fear control you" is the motto used by the famous American general Patton to motivate himself.During the Second World War, General Patton repeatedly made outstanding achievements in North Africa, the Mediterranean and European battlefields. A general who wants to command thousands of troops to gallop across the battlefield must have the guts to be the champion of the three armies.General Patton was ambitious and ambitious in his youth, and worked hard to exercise his courage, overcome his fear, and vowed to cultivate himself into a brave and fearless person. As a child, General Patton discovered that although he was brave, he was not without scruples in the face of danger.So he decided to exercise his guts and courage, change himself, try to overcome the fear hidden deep in his heart, and always encourage himself to "don't let fear control him". While studying at West Point, he deliberately exercised his courage.In riding practices and competitions, he always picks the hardest obstacles and highest hurdles.In his last year at West Point, there were a few sniper drills when he stood up and thrust his head into the line of fire to try his mettle.For this he was reprimanded by his father, but Barton said nonchalantly: "I just want to see how scared I will be, and I want to exercise myself so that I am not timid." Patton's training made his character extremely resolute and decisive, and this character ran through his entire military career from beginning to end. In combat, Patton summed up two mottos, that is, "decisive, decisive, always decisive" and "attack, attack, and attack".In the Battle of Brittany, where he attacked the German army and won the victory, his command thinking was fully reflected.As the commander of the Army Group, Patton ordered the 8th Army to attack Brest, which was defended by the Germans 2 miles away, at the risk of being exposed to the wings and rear.Those staff officers all thought this was a desperate move.But Patton believed that the fighter planes were fleeting. At present, the German Air Force had been expelled from the Normandy area, and most of the German armored forces were also restrained in other battlefields and could not escape. Instead of shrinking back. This is exactly what Patton did. He seized the opportunity and decisively commanded the troops to advance quickly, catching the German army by surprise, thus driving the German army out of the inland of the Brittany Peninsula and winning the offensive campaign. Patton's bravery and decisiveness earned him the title of "Bloody General" and he was awarded a four-star general for his illustrious military exploits in World War II.Inspired by the motto "Don't let your fear control you," Barton finally realized his ambition. Every leader needs a sense of adventure.The higher the stakes, the closer the leader's mood will be to fear.The best way to train yourself to handle fear when it matters is to practice overcoming it in controlled situations.