Chapter 40 2. Don’t be defeated by the way you speak

Introduction: It is impossible to complete all the work only by relying on one's own knowledge and skills, ignoring the communication and cooperation with others. Work is so important and we spend most of our time at work.Because, if a person wants to achieve a certain goal, there is only one way to go, and that is to make full use of his talents at work and put himself in other people's shoes.What is quite exciting is that although work is always a headache, it can indeed not only enable people to realize their ideals, but also promote the progress of society and realize their own value.It is work that brings the self and society together perfectly.

Almost everyone hopes that they can succeed in the workplace, hope that they can have higher wages, higher positions, and more respect from others.Yes, everyone wants to be successful, but the key is, how to win? In my Carnegie eloquence training class, 90% of the students come from the workplace.Among them are senior leaders of well-known companies in the country, as well as low-level employees of small companies, desk clerks, salesmen engaged in sales, people who have worked for many years and have rich experience, and many newcomers who have just entered the workplace.Why do they unanimously want to come to my Carnegie eloquence training class?

Naser, the planning manager of a cosmetics company in Los Angeles, said: "I hope to be able to handle the relationship with colleagues and leaders, because it is this relationship that determines my future. I hope I can succeed." "So you think eloquence can help you do that?" I asked her. "Yes." She said with absolute certainty. What I want to say is that the reasons for a person's success are very complicated. Obviously, Naser's words are a bit absolute, but it is undeniable that she did say the importance of eloquence to those in the workplace.If 20% of a person's success in the workplace is due to his other personal talents, then another 80% comes from his eloquence.Most people tend to overlook this, especially those newcomers to the workplace.

I have had many students from all walks of life complain to me that they possess considerable talent but have no way to succeed.I know what their problem is.In fact, most people in the workplace have a misunderstanding, a big misunderstanding.They believe that there is only one way to succeed in the workplace and to get higher salaries and positions, and that is to do a good job. This is a mistake often made by newcomers in the workplace. They just take it for granted that as long as they can perform well at work, they can make themselves successful in the workplace.Only after a period of time will they find that it is impossible to complete all the work only with their own knowledge and skills, ignoring the communication and cooperation with others.More importantly, in most cases, when you show your knowledge and skills, if the other party cannot understand you, then you will not succeed, let alone win in the workplace.Now that we know this, what can we do to win in the workplace?

One day, Mr. Scoble said to me with emotion: "Everything is a problem between people." His words are very reasonable, and it is the same in the workplace. People in the workplace are sometimes very surprised to find that the way of speaking is sometimes even more important than the content of the speech.If you want a leader to agree to a certain plan of yours, you not only need the plan to be excellent, but more importantly, you must convince him of it; the way to make your subordinates work hard is not to order them to do so, but to encourage and advise them to do so ;coworkers won't respect you for a job well done unless you respect them too.

Wilson is the owner of a chain store in the United States, and he holds a manager meeting every week.In the summer of a certain year, due to the weak market, the performance of several stores declined for several weeks in a row.Wilson intended to criticize the managers, but he didn't intend to criticize them directly because it wouldn't do the company any good.Therefore, at the beginning of the meeting, Wilson strongly praised these managers and affirmed that they had made great contributions to the company-in such a weak market state, they only slightly reduced the company's profits.

The managers, who were going to defend themselves, agreed with Wilson's praise. They felt that they were valued, and their moods naturally began to improve, and everyone was refreshed.As soon as Wilson finished speaking, a manager immediately stood up to speak. He has launched a self-criticism about the decline in the performance of the stores he runs, and believes that he can do better.He told Wilson that he intends to implement some new policies in the next stage, and strive to make the performance recover.Managers of other chain stores also expressed their opinions and determinations.Such a warm scene has never been seen before.

As the owner of the chain store, Wilson has absolute authority.But he understands that using coercion may not be able to achieve his goal, so he uses another way of speaking.Facts have proved that this approach has indeed been successful. If the leader should pay attention to the way he speaks to his subordinates, then the subordinates should pay more attention to the way they speak to the leader.Here is a very representative example: A well-known electrical appliance company in Germany launched a new product in a certain year.They were going to design an excellent logo and focus on bringing this new product to the Japanese market.

The general manager of this company designed a logo and was smug about it.At a meeting, he proposed to discuss the logo he designed.At the meeting, the general manager said: "I think this logo is definitely very appropriate. Its theme image is the sun, which makes it look like the national emblem of Japan. Japanese people will love it." It can be seen that this is a meeting of little practical significance, because everyone seems to have only one choice, and that is to agree with the general manager.Therefore, the vast majority of people highly praised the logo design is very good.However, a young man, the manager of the advertising department, stood up and said: "This trademark is not very suitable." At this time, all eyes were on his face, and the general manager also showed a surprised expression.Everyone was waiting for him to continue.

"It's perfectly designed," the young manager continued unhurriedly. "There is no doubt that the Japanese will love such a logo. But the problem is that not all of our products are sold in Japan. Also sold to other Asian countries. Will they all like it?" In this way, he not only saved face for the general manager, but also subtly hinted at the mistake of the trademark.After the meeting, the general manager said that the manager's words were simply "the most brilliant language". If the average person thinks that his opinion is better than that of the leader, he will directly put it forward to the leader.They thought that the leaders would accept their opinions, but the fact is often the opposite of what they imagined—the leaders rejected their opinions.So they began to complain that the leader was too arbitrary, selfish and overbearing.But they did not introspect whether there is a problem with their way of speaking, the problem lies here-the problem lies in themselves.

In fact, everyone has these personality traits, it's just that they don't show it.When one's own opinion is denied by subordinates, the leader will definitely feel dissatisfied, feel very humiliated, and thus lose his objective position.In this way, it is logical for him to reject the opinions of his subordinates.The young manager succeeded in getting the leadership to accept his opinion.Why can he be successful?Because he used the correct expression. As far as colleagues are concerned, the way of speaking is also very important.Compared with the relationship between leaders and subordinates, there is only equal cooperation between colleagues.In this way, if you plan to ask your colleagues to cooperate with your work, you have no right to ask others to do so, so you should pay special attention to the way you speak. Paying attention to the way you speak in the workplace will allow you to be active on this big stage with ease.When you encounter some difficult or troublesome things in the workplace, you should reflect on your own problems, whether the reason lies in the way you speak.Knowing this, you can really solve the problem. The "three principles" of undefeated in the workplace: (1) Don't criticize or accuse others, even if you have authority. (2) Everyone should be respected, this is the most basic premise. (3) Obtain the cooperation and consensus of others in a tactful way.