Chapter 23 Etiquette and self-cultivation reflect your dignity

Having a perfect appearance is just a "superficial effort" for our perfect image.While appearances are very important, we still believe that social situations require far more of one's demeanor than one's appearance. We believe that no one is attractive without good manners. A person who behaves in moderation will make others feel comfortable.And a person who talks well will make others feel like a spring breeze.These good feelings are not based on how expensive and gorgeous a person's dress is, it is entirely derived from your attitude towards others. If a person is rich but ill-informed and rude, it's just an embroidered pillow.Such a person may be able to leave a good first impression on people, but he cannot last this good impression, and may even destroy it the moment he speaks.If a person has a good external image, and behaves elegantly, and his words and deeds are decent, then he can win everyone's approval.

There is no doubt that etiquette, as a behavioral science, must be mastered by professional women.As we all know, thought changes behavior, behavior changes habit, habit changes quality, and quality changes destiny.If it is said that the formation and cultivation of personal etiquette requires the efforts of many parties, then the key to the improvement of personal etiquette cultivation lies in oneself. In modern society, a business card is an external expression of a person's dignity and value.Exchanging business cards is the first step in establishing interpersonal relationships, and it is also a very crucial step. Therefore, business card exchange should be valued by professional women.

A．When meeting the other party for the first time, after introducing yourself or being introduced by others, you should first say hello in a cordial tone, and report your company name, and then hand the business card to the other party.The business card holder is best placed in the jacket pocket or a small bag that is carried with you, and it is not advisable to take it out from the trouser pocket. B．If you know the other party well or are introduced by an acquaintance, you can meet directly after making an appointment after making an appointment.During the interview or parting, you take out your business card and hand it to the other party to deepen your impression and express your sincerity in wanting to keep in touch.

C．When delivering the business card, you should stand up, lean forward slightly, and keep smiling.It is best to use the left hand to hand over the business card. The square of the business card should face the other party, and the name should face the other party. It is best to hold the lower end of the business card.The height is preferably at the height of the other party's chest, so that the other party can pick it up easily.The attitude should be solemn, the action should be gentle, and at the same time, you can verbally say, "This is my business card, please take care of me" and the like.When sending business cards to multiple people at the same time, they should be from respect to humbleness or from near to far.If exchanging business cards with foreign guests, you can first pay attention to how many hands the other party is used to handing business cards, and then follow suit.Because Europeans, Americans and Arabs are more casual and are used to exchanging with one hand, but Asian countries such as Japan are used to delivering with two hands.

D．Don't hand in your business card first when your boss is around. You have to wait for your boss to hand in your business card before handing in your own. A．When taking the business card, you should pick it up with both hands, nod your head gently after taking it, and don't put it away immediately.When you get the business card, it is best to gently read the other party's name, position, and title. Pay attention to the other party's name and read it softly, so that the other party can confirm that it is correct; Remember to say sorry.After getting the business card, you should store the business card in your business card holder or bag in front of the other party to show respect, and then hand over your business card after you put it away.

B．When two people exchange business cards at the same time, they can deliver the business card with the right hand and receive the other party's business card with the left hand. C．Don't play with the other party's business card at will, don't take the other party's business card and put it away without looking at it, don't return your own business card, etc., and don't write memos on the other party's business card in front of the other party, these are impolite Behavior. There are some principles for getting in and out of the elevator and standing in the elevator during the peak hours of commuting. You don’t have to stick to the rules, but some basic politeness rules cannot be avoided.

Although the space in the elevator is small, the knowledge in it is not small. It is a place to show the etiquette of a professional, and it can also see a person's morality and upbringing. When you take the elevator with your colleagues or familiar people, especially with the superiors, the order of entry and exit should depend on the type of elevator: when entering an elevator that is manned on duty, you should take the initiative to enter last and then exit; You should go in first and come out later, so as to control the elevator in time. A．In the elevator, the person with the lowest seniority in the elevator should stand next to the operation button;

B．The closer to the inside of the elevator, the more prestigious the position, followed by the one near the elevator door; C．When entering and exiting the elevator, do not stand at the entrance, in case the people on the back cannot enter and cause congestion; D．Let yourself stand facing the direction of the elevator door, try not to stand opposite to others; E．When the floor you arrive at is relatively close, you should announce in advance so that you can exchange places with others. In interpersonal communication in the workplace, choosing the correct and appropriate address can reflect your good self-cultivation, express respect for the other party, and promote the healthy development of interpersonal relationships, so you should be cautious in using the address.

A．Principle of politeness.Paying attention to politeness is the basic principle of interpersonal addressing.Everyone wants to be respected by others, and the proper address is just a way to express respect for others, and it also shows one's own politeness and self-cultivation. B．respect principles.Generally speaking, the Han people have the mentality of growing old and growing old.For people of the same age, they can be called elder brother or sister; for those who can be called "grandfather" and "uncle", it is appropriate to call them "grandpa"; C．Moderation principle.Choose the appropriate address depending on the communication object, the occasion, the relationship between the two parties, etc.When greeting many people, you should also pay attention to closeness, distance, and primary and secondary relationships.Generally, it is a common rule to grow first and then young, first tall and then low, and first female and then male.

The choice of address should be based on the habits of the other party, and in principle, it should follow the requirements of solemnity, formality, and norms. A．According to the position.Different from different positions, adopt different titles to show the difference in status and express your respect for the other party.You can address the other person by their title, add their last name before their title, or add their first name before their title (for very formal occasions). B．According to job title.In the work, you can directly address the professional titles of people with professional titles, especially those with senior and intermediate professional titles.When addressing the title, you can only call the title or add the surname and name before the title (applicable to very formal occasions).

C．According to the industry.In work, sometimes it can also be called by industry.For people engaged in certain industries, you can directly address the other person's occupation, such as (accountant, lawyer, teacher, doctor, etc.), or you can add a surname or full name before the occupation. D．According to gender.For people engaged in business and service industries, it is generally customary to address "Miss", "Mrs" or "Mr" according to gender, "Miss" refers to unmarried women, and "Mrs" refers to married women. The telephone is a very important tool for businesses to communicate with customers.As an office white-collar, using the phone is something you have to do every day, and your etiquette when using the phone directly represents the image of your company. A．Pick up the phone and tell the other party your unit name first; when you need to transfer the call, ask the other party's unit name and department. B．When you don't know what the other party's motivation and purpose are, please don't pass on the word casually.When you are not authorized by the callee and he (she) is not there, do not disclose the whereabouts of the designated callee at will. C．If there are guests visiting during the process of answering the phone, you should explain the situation to the caller, hang up the phone after getting the consent of the other party, and then receive the guest; if the content of the call is very important and you cannot hang up immediately, you should apologize to the guest immediately, Tell him or her to wait a moment and continue the call. D．If the other party needs you to communicate something on your behalf, you should repeat the main points with the other party several times, such as key elements such as dates and numbers, to avoid mistakes. E．If the other party calls to find your boss, you can ask politely and politely: "Excuse me, who are you?" to prevent interference from people with bad intentions. F．When telling someone you have a phone call, if he or she is on customer service, it's better to send the message on a note than verbally.Doing so will not only avoid revealing the secret, but also avoid embarrassment and unhappiness caused by interruptions. G．If you can’t hear what the other party is saying because of the other party’s reasons, it is best not to try to guess the other party’s words. You should immediately inform the other party of the situation and ask the other party to improve. H．If your phone suddenly breaks down and the call is interrupted, you should immediately change another phone and call the other party, explaining clearly to the other party. I．When talking on the phone, the voice should not be too loud or too low, and you should not adjust the tone. Make sure that the other party can hear clearly, otherwise the other party will feel uncomfortable, and it will also affect the work of other people in the office. J．When ending the call, after you are sure that the other party has hung up the phone, gently put down the receiver. The party on the call should try to be considerate of the party receiving the call, which not only shows a person's demeanor, but also improves the company's image.Among all your calls, the most may be business calls, which requires you to have certain basic business sense and etiquette.Occasionally you may encounter some unpleasant emergency calls, which requires you to have a certain ability to adapt.Here are a few things you should focus on when you call: A．Clear your mind.Never be unprepared when calling someone.Before you dial the number, you should sort out your thoughts on what you want to express; moreover, the other party will definitely ask you some questions, so you should prepare in advance how to answer.If you can, you can imagine the topic you want to talk about this time in your mind or jot down what you want to say, which requires you to develop the habit of recording at any time.On your desk, there should always be paper and pencils for telephone recording, so that you can hold the microphone in one hand and a pen in the other, and record important things at any time. B．identify yourself.When calling, first report your identity, and then start the conversation with greetings, which can quickly shorten the distance between the two parties. C．Confirm that the call time is suitable.When you call someone, maybe the other person is very busy.Therefore, you should ask whether it is convenient for the other party to call now: For example, ask the other party, "Is it convenient for you to answer the phone now?" "Are you busy now?" "Do you have time to talk to me now?" Can you?" "Can you spare a moment to listen to me?" and so on. D．Give the other person enough time to react.Even if you want to solve an urgent matter quickly, you should give the other party enough time for him or her to respond to your request.If you pick up the phone and talk like a machine gun, it will make the other party mistakenly think that you are reading the material. E．Avoid interference with other affairs.When you are on the phone, it is extremely impolite and inappropriate if you talk to someone else in the middle of your conversation.Eating is also not allowed, it will only make people feel that you are not respectful enough for him (her).If you have a more important thing to deal with at this time, you should apologize to the other party and explain the reason, and then finish these things in the shortest time, and don't make the other party wait for a long time.If you expect the other party to wait for a long time, you can apologize to the other party and call again later.But it's best to avoid that when you're on the phone. In modern workplace communication, situations of "reciprocity and courtesy" often occur.As a professional woman, polite reception and visit not only represent the image of a company, but also reflect your quality, level and ability.If these most common things are not handled properly, it will discredit one's face, affect one's emotions, and also damage the company's image and cause losses to the company. In daily workplace communication, how to get acquainted with new colleagues or customers and establish friendship mainly depends on mutual introduction or self-introduction. In occasions such as appointments, banquets, receptions, etc., there must be some people who you do not know yourself. At this time, the person in charge needs to make an introduction.When the person in charge introduces others to himself, he should stand up and express his thanks.Inform the other party of your name, be active and enthusiastic when working, and remember the other party's name in the first introduction, so as not to be difficult to address in the following conversation.For some elders or leading comrades whom you do not know, you should take the initiative to stand up, introduce yourself first, and let the other party understand yourself. When introducing yourself, be humble and not boastful.If you hold a certain leadership position, don't be complacent during the introduction, just say that you work in a certain unit.Excessively expressing yourself when meeting for the first time in a social situation can easily arouse the other party's disgust. Be concise and factual when making introductions to others.When introducing a name, the pronunciation should be clear, and it is best to give a brief explanation. For example, when introducing Zhang, it can be said to be "Gong Zhang Zhang"; when introducing Zhang, it can be said to be "Li Zao Zhang".In this way, it is easy to hear and easy to remember.The party being introduced should greet each other in polite language, nodding or shaking hands. After the introduction, it was a handshake.Here are a few things to keep in mind when shaking hands with others: A．No distractions.When you shake hands with others, you must carefully look into the other person's eyes, smile on your face, and make a few greetings if necessary, such as "Welcome", "Hello", etc. Don't be silent, let alone look left and right. B．Grasp the time and strength.Generally speaking, the handshake time should be controlled at about 3 seconds.When you hold your hands together, hold them a little, shake them again, and use a little force.When the other party is a man, don't put your palm down too much, let alone extend your fingertips to the other party. C．Note the order in which you reach out.If you are introducing two parties, introduce the low-status person first, and the high-status person first.When the other party is a man, you should extend your hand first; when the elders shake hands with the juniors, the elders extend their hands first; when the superiors shake hands with the subordinates, the superiors extend their hands first.In fact, this method reflects the acceptance of the other party by the person who takes the initiative to shake hands.If the guest shakes hands with the host, the host should extend his hand first to express welcome. When the guest is ready to leave after receiving guests, you, as the host, should sincerely persuade you to stay.Whether it's a colleague's visit or a business relationship, when the other party leaves, as the host, you must send them off warmly. Don't just leave the house and the other party is polite, and you won't see them off. all feelings.Therefore, no matter who is visiting, no matter how politely the other party refuses to let him go, he should give the other party a while, and he can only return after the guest's figure completely disappears. Very rude. After the guests leave, you should close the door gently, and don't make a loud noise, so as not to be heard by the guests and feel uncomfortable.For guests coming from afar, it is necessary to buy a car ticket for him (her) in advance, and send it to the station, dock and wait for the car or boat to start and disappear out of sight before returning.In particular, don't be absent-minded or look at your watch frequently, so as not to misunderstand that you are busy or bored. If you feel unfinished in the previous meeting and want to have a private conversation with the other party, then you should give the guest a ride.If the other party is bringing another person with him or her when he or she visits, then you have to send them off even more, which will make your guest very happy, because you have fully expressed your respect to him (her) in front of others.