Chapter 29 "Suggestions" often work better than "commands"

"Suggestion" is often easier to use than "command". Using "suggestion" will not only not hurt the other party's self-esteem, but also make him more willing to correct his mistakes and accept you. Not long ago, I had the honor to dine with Miss Ida Tarbell, a famous American biographer.I said I was writing the book, and we talked about how to behave.She told me that when she wrote the biography of Owen Young, she interviewed a person who had worked with Mr. Yang for 3 years and was in the same office.The man said that when they were working together, he never saw Mr. Yang order anything to his colleagues, and he always used the attitude of suggestion.Owen Young doesn't say "do" or "don't do" or "do" or "don't", Mr. Yang always says "you can think about..." and "do you think..." For example, he is in When looking at the documents written by the assistant, I often say something like this:

"If this sentence is written like this, do you think it is better?" When he dictates a document and asks the secretary to record it, he often asks: "What do you think of it?" He always uses a very trusting expression to his assistants. Attitude, let them do things autonomously.He never criticized them or interfered with them, letting them learn from their occasional mistakes and improve themselves. Doing this will allow people to easily undo their own mistakes without causing harm, and make them feel important, accepting, and willing to work with you. Even an elder, if he is rude, can cause long-lasting anger, whether he is correcting a serious wrong or not.Don Starelli is a teacher at a vocational school in Weming, Pennsylvania.On one occasion, one of his students parked the wrong car, blocking the school's driveway entrance.Then, while the student was in the classroom, a tutor barged in and yelled, "Whose car is blocking the driveway?" After the student answered, the tutor yelled even more roughly, "Go , you drive it away immediately, or I will drag it with an iron chain."

Yes, the car was parked in the wrong place, and that student did something wrong.However, from that day on, the whole class, including the student, was outraged by the behavior of the tutor, and they opposed the tutor in many things. The tutor didn't have to do that.If he politely said, "Excuse me, whose car is parked in the driveway?" and waited for someone to answer, then said, "Please move it away so other cars can get in and out." He went to drive the car away with apology, and the classmates in the class would naturally not be angry with him. An order form that is regarded as an impossible task, will anyone dare to accept it?The answer is, yes.So how is it done?Check out the story below.

Mike is the manager of a small factory in Johannesburg, South Africa. Once he received a very large order. Mike felt that, according to the usual production capacity of the factory, it was impossible to complete the order within the specified date.But he took it anyway. He didn't urge the workers to rush to work for the order.He called everyone together, told them the actual situation, and explained to them the significance of completing this order for the factory and themselves.He asked some of these questions to the workers, and the questions were as follows: "What method do we need to complete this order?"

"Anyone else have an alternative?" "How to allocate our working hours and work procedures reasonably?" The workers affirmed the order and made many suggestions.They feel that this is their own business, so they are very positive.In the end, they completed the order on schedule.